To adjust this setting press the voice button, when prompted say:
Action and DescriptionVoice Command
voice settings
Then any of the following:
When enabled, this feature will prompt youto confirm any voice initiated call commandprior to the call being placed.
phone confirmation on
The system will make a best guess; youmay still occasionally be asked to confirmsettings.
phone confirmation off
Changing the Voice Settings
In addition to using voice commands tochange the voice settings, you can also usethe menu in the audio display.
To change the voice settings press theMenu button then select:
Menu Item
SYNC-Settings
Voice settings
Note:Depending on the current climatecontrol settings, the fan speed mayautomatically go down while issuing voicecommands or while making and receivingphone calls via SYNC to reduce the amountof background noise in the vehicle. The fanspeed will automatically return to normaloperation once the voice session ends. Fanspeed can also be adjusted normally duringa voice session, simply press fan buttons (orturn fan knob) to increase or decrease fanspeed to desired setting.
To disable this automatic fan speedreduction feature during voice sessions,press and hold the climate control AC andRecirculated air buttons simultaneously,release and then increase fan speed within2 seconds. To re-enable this feature, repeatthe above sequence.
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the mainfeatures of SYNC. While the systemsupports a variety of features, many aredependent on your cellular phone'sfunctionality. At a minimum, most cellularphones with Bluetooth wireless technologysupport the following functions:
•Answering an incoming call.
•Ending a call.
•Using privacy mode.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller ID.
310
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Sending a Text Message
Note:You can only send a text message toone recipient at a time.
1. Select the send option when thedesired selection highlights in the audiodisplay.
2. Select the confirmation option whenthe contact appears.
3. Press the OK button again to confirmwhen the system asks if you want tosend the message. A pre-definedsignature appears on each textmessage.
Note:You can send text messages eitherby choosing a contact from the phonebookand selecting the text option from the audiodisplay or by replying to a received messagein the inbox.
Accessing Your Phone Settings
These are phone-dependent features. Yourphone settings allow you to access andadjust features such as your ring tone andtext message notification, modify yourphonebook, and set up automaticdownload.
1. Press the PHONE button.
2. Scroll until the phone settings optionappears, and then press the OK button.
Scroll to select from the following options:
Description and actionMenu Item
If this option is checked, the system uses the cellular phoneas the master when there is more than one cellular phonepaired to the system. This option can be changed for allcellular phones (not only the active phone) using theBluetooth Devices menu.
Set as master
See the cellular phone name, provider name, cellularphone number, and signal level. When done, press the leftarrow buttons to return to the phone status menu.
Phone status
Select which ringtone sounds during an incoming call (oneof the system's tones or your cellular phone's). If yourphone supports in-band ringing, your phone's ringtonesounds when you choose the cellular phone ringtoneoption.
Set ringtone
1. Press the OK button to select and scroll to hear eachringtone.2. Press the OK button to select a ringtone.
Have the option of hearing an audible tone to notify youwhen a text message arrives. Press the OK button toswitch the audible tone off or on.
Text msg notify
Modify the contents of your phonebook (such as add,delete or download). Press the OK button to select andscroll between the choices in the phonebook preferencestable below.
Phonebook pref.
318
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Scroll to select from the following options:
Description and actionDisplay
Check or uncheck this option to switch the system'sBluetooth interface off or on. Select this option, and thenpress the OK button to change the option's status.
Bluetooth on
Return to the factory default settings without erasing yourindexed information (such as phonebook, call history, textmessages and paired devices). Select this option andconfirm when prompted in the audio display.
Set defaults
Completely erase all information stored in the system(such as phonebook, call history, text messages and paireddevices) and return to factory default settings.
Master reset
Install downloaded applications or software updates.Select this option and confirm when prompted in the audiodisplay. There must be a valid SYNC application or updateavailable on the USB drive in order to finish an installationsuccessfully.
Install on SYNC
Display the system's version numbers as well as its serialnumber. Press the OK button to select.System info
The voice settings submenu contains various options. SeeUsing Voice Recognition (page 308).Voice settings
Browse the actual menu structure of the connected USBdevice. Press the OK button and use the up and downarrow buttons to scroll through the folders and files. Usethe left or right arrow buttons to enter or leave a folder.You can select media content for playback from this menu.
Browse USB
321
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
To Connect Using Voice Commands
Plug the device into one of the vehicle'sUSB ports.
Press the voice button and whenprompted, say:
Action and Descrip-tionVoice Command
You can now playmusic by saying anyof the appropriatevoice commands.See the mediavoice commands.
(USB [stick] | iPod| MP3 [player])
Words in brackets [ ] are optional and donot have to be spoken for the system tounderstand the command. For example,for where (USB [stick] | iPOD | MP3[player]) appears, you can say USB or USBstick.
To Connect Using the System Menu
1.Plug the device into one of the vehicle'sUSB ports.
2. Press the MEDIA button and selecteither USB 1 or USB 2 from the mediasource list in the audio display.
To view USB content select:
Description and ActionMessage
Depending on how many media files are on your connecteddevice, an indexing message may appear in the display. Whenindexing is complete, the selected source starts to playbackaudio automatically.
Browse USB
You can browse the files on the USBdevice in categories. Select BROWSEfrom the buttons at the bottom of theaudio display and choose from thefollowing:
Message
Play all
Playlists
Songs
Artists
Message
Albums
Genres
Browse USB
Reset USB
Media Voice Commands
Press the voice button and whenprompted say:
328
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™E142599
Description and ActionDisplay
2. Scroll to browse indexed media files on the device, andthen press the OK button.
Resets the USB index. After the new indexing is complete,you can choose what to play from the USB song library.Reset USB
*You can use the buttons at the bottom of the audio display to jump to a certainalphabetical category quickly. You can also use the letters on the audio system's numerickeypad to jump in the list.
Using Voice Commands
You can access and view your USB songsusing voice commands.
Plug the device into your vehicle's USBport.
Press the voice button and whenprompted, say any of the followingcommands:
Accessing and Viewing USB Media
(browse | search | show) all (album |albums)
(browse | search | show) all (artist |artists)
(browse | search | show) all (genre |genres)
(browse | search | show) all (playlist |playlists)
(browse | search | show) all (song | songs| title | titles | file | files | track | tracks)
(browse | search | show) album ___
(browse | search | show) artist ___
(browse | search | show) genre ___
(browse | search | show) playlist ___
USB 2 (If Equipped)
Your vehicle may come equipped with anadditional USB port. If so, USB 1 is locatedat the front of the vehicle at the bottom ofthe instrument panel. USB 2 is locatedinside the storage compartment of thevehicle's center console.
You can plug in an additional USB deviceinto the second USB port.
You can access both USB devices by usingvoice commands.
To access a USB device press the voicebutton and when prompted say:
Voice command
USB 1
USB 2
Note:SYNC only supports one connectediOS (Apple) devices at a time (whicheverone you plug in first). When you connect asecond iOS device, the systems charges it,but does not support playback from it.
Bluetooth Devices and SystemSettings
You can access these menus using theaudio display. See Using SYNC™ WithYour Phone (page 310).
333
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC's MobileApps Menu. If not, "ForceClose" the application andrestart it.
The USB connection toSYNC may need to be reset.
My iPhone phone isconnected, my app isrunning, I restarted the appbut I still cannot find it onSYNC.
Try increasing the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The bluetooth volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC, but there is nosound or the sound is verylow.
Force close or uninstall theapps you do not want SYNCto find. If the app has a "FordSYNC" setting, disable thatsetting in the app's settingsmenu on the phone.
Some Android devices havea limited number ofbluetooth ports apps canuse to connect. If you havemore AppLink apps on yourphone than the number ofavailable Bluetooth ports,you will not see all of yourapps listed in SYNC's mobileapps menu.
I can only see some of theAppLink apps running on myphone listed in SYNC'sMobile Apps Menu.
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed ifthe function of a SYNC feature is lost. This reset is intended to restore functionality andwill not erase any information previously stored in the system (Such as paired devices,phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Powerbutton. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNCsystem.
343
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Action and DescriptionMenu ItemItem
This bar displays icons and messages pertaining to currentsystem activities including climate settings, voicecommands and phone functions such as text messages.
Status BarA
This button is available on the main screens. Pressing ittakes you to the home screen view.HomeB
This shows the current time. You can set the clock manuallyor have it controlled by the vehicle's GPS location. SeeSettings (page 412).
ClockC
This displays the current outside temperature.OutsideTemperatureD
You can touch any of the buttons on this bar to select afeature.Feature BarE
The touchscreen allows you quick accessto all of your comfort, navigation,communication and entertainmentoptions. Using the status and feature baryou can quickly select the feature you wantto use.
Note:Your system is equipped with afeature that allows you to access andcontrol audio features for 10 minutes afteryou switch the ignition off (and no doorsopen).
The Status Bar
Additional icons also display in the statusbar depending on market, vehicle optionsand current operation. If a feature is notactive, the icon does not display. Certainicons may move to the left or rightdepending on what options are active.
345
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
InformationOption
Missed callsOutgoing callsIncoming callsAll callsQuickdial
If you are on a call, the call information displays on the information display.
If you receive a call, you can accept it by selecting OK on the right-handsteering wheel controls.
* Depending on your vehicle options, all of these choices may not display.
Use the OK and arrow buttons on the rightside of your steering wheel to scrollthrough the available modes.
The selection menu expands and differentoptions appear.
•Press the up and down arrows to scrollthrough the modes.
•Press the right arrow to enter the mode,use the left arrow to exit the mode.
•Press the up and down arrows to makeadjustments within the chosen mode.
•Press OK to confirm your selection.
Note:If your vehicle does not havenavigation, compass appears in the displayinstead of navigation. If you press the rightarrow to go into the compass menu, you cansee the compass graphic. The compassdisplays the direction in which the vehicleis traveling, not true direction (for example,if the vehicle is traveling west, the middleof the compass graphic displays west; northdisplays to the left of west, though its truedirection is to the right of west).
Using the Steering Wheel Controls
Depending on your vehicle and optionpackage, you can use different controls onyour steering wheel to interact with thetouchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
Voice: Press to start a voice session. Pressagain to stop the voice prompt andimmediately begin speaking. Press andhold to end a voice session.
SEEK NEXT:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
SEEK PREVIOUS:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
PHONE ACCEPT: Press to answer a callor switch between calls.
PHONE REJECT: Press to end a call orreject an incoming call.
Note:On some models,SEEK NEXT maybe combined with PHONE REJECT andSEEK PREVIOUS may be combined withPHONE ACCEPT.
M:Touch the control repeatedly to switchbetween media sources (modes).
See Steering Wheel (page 68).
Using Your Bezel Controls
Depending on your vehicle and optionpackage, you may also have these controlson your instrument panel:
350
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3