2017 FORD C MAX ENERGI maintenance reset

The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................206
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................207
Getting Assistance Outside the U.S. andCanada........................................................207
Ordering Additional Owner'sLiterature....................................................208
Reporting Safety Defects (U.S.Only)............................................................209
Reporting Safety Defects (CanadaOnly)............................................................209
Fuses
Fuse Specification Chart.............................211
Changing a Fuse..........................................220
Maintenance
General Information....................................222
Opening and Closing the Hood..............222
Under Hood Overview - Hybrid ElectricVehicle (HEV)............................................223
Under Hood Overview - Plug-In HybridElectric Vehicle (PHEV).........................225
Engine Oil Dipstick......................................226
Engine Oil Check..........................................226
Oil Change Indicator Reset.......................227
Engine Coolant Check...............................228
Automatic Transmission FluidCheck............................................................232
Brake Fluid Check........................................232
Power Steering Fluid Check.....................232
Washer Fluid Check....................................232
Fuel Filter........................................................233
Changing the 12V Battery.........................233
Checking the Wiper Blades......................234
Changing the Wiper Blades.....................235
Adjusting the Headlamps.........................236
Removing a Headlamp..............................238
Changing a Bulb...........................................238
Bulb Specification Chart...........................242
Changing the Engine Air Filter................244
Vehicle Care
General Information....................................247
Cleaning Products.......................................247
Cleaning the Exterior..................................247
Waxing.............................................................248
Cleaning the Engine...................................249
Cleaning the Windows and WiperBlades..........................................................249
Cleaning the Interior...................................250
Cleaning the Instrument Panel andInstrument Cluster Lens.........................251
Cleaning Leather Seats.............................252
Repairing Minor Paint Damage...............252
Cleaning the Wheels..................................252
Vehicle Storage.............................................253
Body Styling Kits..........................................254
Wheels and Tires
Tire Sealant and Inflator Kit....................255
Tire Care...........................................................261
Using Summer Tires....................................275
Using Snow Chains.....................................276
Tire Pressure Monitoring System...........276
Technical Specifications..........................280
Capacities and Specific-ations
Engine Specifications................................282
Motorcraft Parts...........................................283
Vehicle Identification Number................284
Vehicle Certification Label.......................285
Transmission Code Designation............285
Capacities and Specifications...............286
Audio System
General Information...................................289
Audio Unit - Vehicles With: AM/FM/CD.................................................................290
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Table of Contents

BREAKING-IN
You need to break in new tires forapproximately 300 mi (480 km). Duringthis time, your vehicle may exhibit someunusual driving characteristics. The enginealso needs to break in. Avoid hardaccelerations and driving too fast for thefirst 1,000 mi (1,600 km). If possible, avoidcarrying heavy loads up steep gradesduring the break-in period.
ECONOMICAL DRIVING
Your fuel economy depends on:
•How you drive your vehicle.
•How you maintain your vehicle.
•The conditions you drive your vehiclein.
You may improve your fuel economy bykeeping these in mind:
•Drive your vehicle at reasonablespeeds. Traveling at 65 mph(105 km/h) uses about 15% less fuelthan traveling at 75 mph (121 km/h).
•Drive at steady speeds withoutstopping.
•Anticipate stops. Slowing down yourvehicle may eliminate the need to stop.
•Keep the tires properly inflated and useonly the recommended size.
•Switch off the heater if you do not needit. When you have the heater on, keepit at the lowest blower andtemperature setting necessary to becomfortable.
•When it is cold outside, park in a sunnylocation or a climate-controlledenvironment. This may save fuel byreducing the energy needed to heat thecabin.
•Switch off the air conditioning if you donot need it. When you have the airconditioning on, keep it at the lowestblower and highest temperaturesetting necessary to be comfortable.
•When it is hot or sunny outside, parkingin a shaded or climate-controlledenvironment will save fuel by reducingthe energy needed to cool the cabin.
•For Plug-In Hybrid vehicles, usepreconditioning to improve your fueleconomy. See High Voltage Battery(page 151).
•Switch off the heated seats if you arenot using them.
•Switch off the defroster when you nolonger need it for visibility.
•For Plug-In Hybrid vehicles, plug in andrecharge the high voltage batterywhenever possible.
•Use ECO Cruise Control, especially inhilly terrain. See Cruise Control (page177).
•Shift into low gear (L) when enhancedengine braking is needed. Otherwise,use drive gear (D) shift position.
•Combine errands and minimizestop-and-go driving. A warmed upengine works more efficiently. Whenrunning errands, go to the farthestdestination first and then work yourway back home.
•Close the windows for high-speeddriving.
•Use the recommended engine oil. SeeCapacities and Specifications (page282).
•Perform all regularly scheduledmaintenance. See ScheduledMaintenance (page 441).
•Use the coach and brake coach displayto get feedback on your economicaldrive style. See Information Displays(page 92).
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Driving Hints

Low Engine Use (If Equipped)
The low engine use mode is equipped onEnergi models only. The low engine usemode keeps the engine oil quality in goodcondition when you drive your vehicle withlimited engine use. If your vehicle is in lowengine use mode when you start thevehicle, a message appears in theinformation display. When your vehicle isin low engine use mode, your vehicle runsthe engine as necessary.
Selecting EV Now mode when your vehicleis in the low engine use mode suspendsthe low engine use mode for as long as youcontinue driving your vehicle. The lowengine use mode resumes the next timeyou start your vehicle.
Changing the engine oil and resetting theoil life monitoring system suspends the lowengine use mode.
Operating in Cold Climates andShort Driving Cycles
Some gasoline engines may experience abuildup of moisture in the engine oil ifrepeatedly operated in cold weather andshort driving cycles that do not fully warmthe engine.
When you see a thick milky substanceunder the oil cap, this indicates moistureis present.
This condition can be more prevalent ingas electric hybrid vehicles that run the gasengine for very short driving cycles.
To prevent engine damage under theseconditions customers should follow thesesteps:
•Drive your vehicle at full enginetemperature for 15 to 30 minutes.
•Drive your vehicle at highway speeds.
•Drive your vehicle with the defroster(hybrid vehicles) at full.
We recommend frequent oil changes.Follow severe duty cycle in themaintenance guide. This helps remove themoisture contaminated oil from the engine.
Cold Weather Operation
To determine if the shortened oil changeinterval or warming of the engine issufficient, clean and check the oil fill capon a regular basis. This will confirm thatthe thick milky substance is not returning.
When extreme cold weather and sub-zeroconditions exist, fuel may be found in theengine oil. This is caused by the engine notreaching its full engine temperature.
In this situation, carry out the above stepsto prevent engine damage.
OIL CHANGE INDICATOR
RESET (If Equipped)
Resetting the Oil Life MonitoringSystem
Only reset the oil life monitoring systemafter changing the engine oil and oil filter.
1.Switch the ignition on. Do not start theengine. For vehicles with push-buttonstart, press and hold the start buttonfor two seconds without pressing thebrake pedal. Do not start the engine.
2.Press the accelerator and brake pedalsat the same time.
3.Keep the accelerator and brake pedalsfully pressed.
4. After three seconds, a messageconfirming that the reset is in progresswill be displayed.
5. After 25 seconds, a messageconfirming that the reset is completewill be displayed.
6. Release the accelerator and brakepedals.
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Maintenance

7.The message confirming that the resetis complete will no longer be displayed.
8.Switch the ignition off. For vehicles withpush-button start, press the startbutton to switch the ignition off.
ENGINE COOLANT CHECK
WARNINGS
To reduce the risk of personal injury,make sure the engine is cool beforeunscrewing the coolant pressurerelief cap. The cooling system is underpressure. Steam and hot liquid can comeout forcefully when you loosen the capslightly.
Do not put coolant in the windshieldwasher fluid reservoir. If sprayed onthe windshield, coolant could makeit difficult to see through the windshield.
To reduce the risk of personal injury,make sure the engine is cool beforeunscrewing the coolant pressurerelief cap. The cooling system is underpressure. Steam and hot liquid can comeout forcefully when you loosen the capslightly.
Do not add coolant further than theMAX mark.
Your vehicle has two separate coolingsystems. One for cooling the engine and aseparate system for cooling the invertersystem controller that is specific to thehybrid operating system. The two systemsoperate similarly, with the inverter systemcontroller cooling system generallyoperating at a lower temperature andpressure.
When the engine is cold, check theconcentration and level of the coolant atthe intervals listed in the scheduledmaintenance information. See ScheduledMaintenance (page 441).
Note:Make sure that the coolant level isbetween the MIN and MAX marks on thecoolant reservoir.
Note: Coolant expands when it is hot. Thelevel may extend beyond the MAX mark.
Maintain coolant concentration within48% to 50%, which equates to a freezepoint between -30°F (-34°C) and -34°F(-37°C). Coolant concentration should bechecked using a refractometer. We do notrecommend the use of hydrometers orcoolant test strips for measuring coolantconcentration.
Adding Coolant
WARNING
Never remove the coolant reservoircap when the engine is running orhot.
Note:Automotive fluids are notinterchangeable. Do not use coolant orwindshield washer fluid outside of itsspecified function and vehicle location.
Note: Do not use stop leak pellets, coolingsystem sealants, or non-specified additivesas they can cause damage to the enginecooling or heating systems. Resultingcomponent damage may not be covered bythe vehicle Warranty.
It is very important to use predilutedcoolant approved to the correctspecification in order to avoid plugging thesmall passageways in the engine coolingsystem. See Capacities andSpecifications (page 286). Do not mixdifferent colors or types of coolant in yourvehicle. Mixing of engine coolants or usingan incorrect coolant may harm the engineor cooling system components and maynot be covered by the vehicle Warranty.
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Maintenance

Severe Climates
If you drive in extremely cold climates:
•It may be necessary to increase thecoolant concentration above 50%.
•A coolant concentration of 60%provides improved freeze pointprotection. Coolant concentrationsabove 60% decrease the overheatprotection characteristics of thecoolant and may cause enginedamage.
If you drive in extremely hot climates:
•You can decrease the coolantconcentration to 40%.
•Coolant concentrations below 40%decrease the freeze and corrosionprotection characteristics of thecoolant and may cause enginedamage.
Vehicles driven year-round in non-extremeclimates should use prediluted coolant foroptimum cooling system and engineprotection.
Coolant Change
At specific mileage intervals, as listed inthe scheduled maintenance information,the coolant should be changed. Addprediluted coolant approved to the correctspecification. See Capacities andSpecifications (page 282).
Fail-Safe Cooling
Fail-safe cooling allows you to temporarilydrive your vehicle before any incrementalcomponent damage occurs. The fail-safedistance depends on ambienttemperature, vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, thecoolant temperature gauge moves towardthe red zone:
A warning lamp illuminates anda message may appear in theinformation display.
If the engine reaches a presetover-temperature condition, the engineautomatically switches to alternatingcylinder operation. Each disabled cylinderacts as an air pump and cools the engine.
When this occurs, your vehicle stilloperates, however:
•Engine power is limited.
•The air conditioning system turns off.
Continued operation increases the enginetemperature, causing the engine tocompletely shut down. Your steering andbraking effort increases in this situation.
When the engine temperature cools, youcan re-start the engine. Have your vehiclechecked as soon as possible to minimizeengine damage.
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use duringemergencies only. Operate yourvehicle in fail-safe mode only as longas necessary to bring your vehicle to restin a safe location and seek immediaterepairs. When in fail-safe mode, yourvehicle will have limited power, will not beable to maintain high-speed operation, andmay completely shut down withoutwarning, potentially losing engine power,power steering assist, and power brakeassist, which may increase the possibilityof a crash resulting in serious injury.
Never remove the coolant reservoircap when the engine is running orhot.
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Maintenance

Note:If a person adds electrical orelectronic accessories or components to thevehicle, the accessories or components mayadversely affect the low voltage batteryperformance and durability and may alsoaffect the performance of other electricalsystems in the vehicle.
For longer, trouble-free operation, keep thetop of the battery clean and dry. Also,make certain the battery cables are alwaystightly fastened to the battery terminals.
If you see any corrosion on the battery orterminals, remove the cables from theterminals and clean with a wire brush. Youcan neutralize the acid with a solution ofbaking soda and water.
When a battery replacement is required,the battery should only be replaced witha Ford recommended replacement batterythat matches the electrical requirementsof the vehicle.
Because your vehicle’s engine iselectronically-controlled by a computer,some engine control settings aremaintained by power from the low voltagebattery. Some engine computer settings,like the idle trim and fuel trim strategy,optimize the driveability and performanceof the engine. Some other computersettings, like the clock and radio stationpresets, are also maintained in memory bypower from the low voltage battery. Whena technician disconnects and connects thelow voltage battery, these settings areerased. Complete the following procedurein order to restore the settings:
1. With the vehicle at a complete stop,set the parking brake.
2. Shift into park (P).
3. Switch off all accessories.
4. Fully press the brake pedal and startthe vehicle.
5. Run the engine until it reaches normaloperating temperature. While theengine is warming up, complete thefollowing: Reset the clock. See AudioSystem (page 289). Reset the powerwindows bounce-back feature. SeeWindows and Mirrors (page 78).Reset the radio station presets. SeeAudio System (page 289).
6.Allow the engine to idle for at least oneminute. If the engine turns off, pressthe accelerator pedal to start theengine.
7. While the engine is running, press thebrake pedal and shift into neutral (N).
8.Allow the engine to run for at least oneminute by pressing on the acceleratorpedal.
9.Drive the vehicle at least 12 mi (20 km)to completely relearn the idle and fueltrim strategy.
Note:If you do not allow the engine torelearn the idle and fuel trim strategy, theidle quality of your vehicle may be adverselyaffected until the engine computereventually relearns the idle trim and fueltrim strategy.
Make sure that you dispose of old batteriesin an environmentally friendly way. Seekadvice from your local authority aboutrecycling old batteries.
CHECKING THE WIPER
BLADES
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MaintenanceE142463

When ENGINE OIL CHANGE DUE or OILCHANGE REQUIRED appears in theinformation display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 miles(800 kilometers) of the ENGINE OILCHANGE DUE or OIL CHANGEREQUIRED message appearing. Makesure you reset the oil monitoring systemafter each oil change.
If your information display resetsprematurely, becomes inoperative or thevehicle battery becomes discharged ordisconnected, the oil monitoring systemresets to 100% oil life. You should changeyour engine oil one year or 10000 miles(16000 kilometers) from the previous oilchange. Never exceed one year or 10000miles (16000 kilometers) between oilchange intervals.
C-MAX Energi Plug-in Hybrid
Your vehicle is equipped with theIntelligent Oil-Life Monitor system, whichdisplays a message in the informationdisplay at the proper oil change interval.This interval may be up to two years or20000 miles (32000 kilometers).
When ENGINE OIL CHANGE DUE or OILCHANGE REQUIRED appears in theinformation display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 miles(800 kilometers) of the ENGINE OILCHANGE DUE or OIL CHANGEREQUIRED message appearing. Makesure you reset the Intelligent Oil-LifeMonitor after each oil change.
If your information display resetsprematurely or becomes inoperative, youshould perform the oil change interval atsix months or 5000 miles (8000kilometers) from your last oil change.Never exceed two years or 20000 miles(32000 kilometers) between oil changeintervals.
All Vehicles
Your vehicle is very sophisticated and builtwith multiple, complex, performancesystems. Every manufacturer developsthese systems using differentspecifications and performance features.That is why it is important to rely upon yourdealership to properly diagnose and repairyour vehicle.
Ford Motor Company has recommendedmaintenance intervals for various partsand component systems based uponengineering testing. Ford Motor Companyrelies upon this testing to determine themost appropriate mileage for replacementof oils and fluids to protect your vehicle atthe lowest overall cost to you andrecommends against maintenanceschedules that deviate from the scheduledmaintenance information.
We strongly recommend the use of onlygenuine Ford, Motorcraft orFord-authorized re-manufacturedreplacement parts engineered for yourvehicle.
Additives and Chemicals
This owner's manual and the FordWorkshop Manual list the recommendedadditives and chemicals for your vehicle.We do not recommend using chemicals oradditives not approved by us as part ofyour vehicle’s normal maintenance. Pleaseconsult your warranty information.
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Scheduled Maintenance

At every oil change interval as indicated by the information display.1, 2
Inspect engine cooling system and motor/electronics cooling system strength andhoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed two years or 20000 miles (32000 kilometers) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the Intelligent Oil-Life Monitor system after engine oil and filter changes. SeeEngine Oil Check (page 226).
Other maintenance items*
Replace cabin air filter.Every 20000 miles (32000km)
Replace engine air filter.Every 30000 miles (48000km)
Change engine coolant and motor/electronics coolant.**At 100000 miles (160000km)
Replace spark plugs.Every 100000 miles(160000 km)
Change automatic transmission fluid.Every 150000 miles(240000 km)
* Perform these maintenance items within 3000 miles (4800 kilometers) of the lastengine oil and filter change. Do not exceed the designated distance for the interval.** Initial replacement at six years or 100000 miles (160000 kilometers), then every threeyears or 50000 miles (80000 kilometers).
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Scheduled Maintenance