To Connect Using Voice Commands
Plug the device into one of the vehicle'sUSB ports.
Press the voice button and whenprompted, say:
Action and Descrip-tionVoice Command
You can now playmusic by saying anyof the appropriatevoice commands.See the mediavoice commands.
(USB [stick] | iPod| MP3 [player])
Words in brackets [ ] are optional and donot have to be spoken for the system tounderstand the command. For example,for where (USB [stick] | iPOD | MP3[player]) appears, you can say USB or USBstick.
To Connect Using the System Menu
1.Plug the device into one of the vehicle'sUSB ports.
2. Press the MEDIA button and selecteither USB 1 or USB 2 from the mediasource list in the audio display.
To view USB content select:
Description and ActionMessage
Depending on how many media files are on your connecteddevice, an indexing message may appear in the display. Whenindexing is complete, the selected source starts to playbackaudio automatically.
Browse USB
You can browse the files on the USBdevice in categories. Select BROWSEfrom the buttons at the bottom of theaudio display and choose from thefollowing:
Message
Play all
Playlists
Songs
Artists
Message
Albums
Genres
Browse USB
Reset USB
Media Voice Commands
Press the voice button and whenprompted say:
328
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™E142599
Description and ActionVoice Command
You can now play music by saying any of the appropriatevoice commands.(USB [stick] | iPod | MP3[player])
You can say any of the voice commands that appear within open and close brackets thatare separated by |. For example, where; (what's | what is) appears you say; what's orwhat is.
You must say any of the voice commands that appear outside of open and close brackets.For example, where; (what's | what is) playing, you must say either "what's playing" or"what is playing".
Description and ActionCommand
Pauses device playback.pause
Resumes device playback.play
play [album] ___
Play all media on the device from the firsttrack to the last.play all
play [artist] ___
play [genre] ___
play [playlist] ___
Plays the next track on the current media.next [track | title | song | file | podcast |chapter | episode]
Plays the previous track on current media.previous [track | title | song | file |podcast | chapter | episode]
Creates a playlist with a similar genre to theone currently playing.[play] (similar music | more like this)
play [song | track | title | file] ___
repeat off
Repeats the current track.repeat (one | track) [on]
329
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
If there are media files, you have the following options:
Description and ActionDisplay
Play all indexed media files from your device one at a time
in numerical order.*Play all
Press the OK button to select. The first track title appearsin the display.
Access your playlists (from formats like ASX, M3U, WPL,
or MTP).*Playlists
1. Press the OK button to select.2. Scroll to select the desired playlist, and then press theOK button.
Search for and play a specific indexed track.*Songs
1. Press the OK button to select.2. Scroll to select the desired track, and then press the OKbutton.
Sort all indexed media files by artist. The system then lists
and plays all artists and tracks alphabetically.*Artists
1. Press the OK button to select.2. Scroll to select the desired artist, and then press the OKbutton.
Sort all indexed media files by album.*Albums
1. Press the OK button to select.2. Scroll to select the desired album, and then press theOK button.
Sort all indexed media files by genre (category) type.*Genres
1. Press the OK button to select.2. Scroll to select the desired genre, and then press theOK button.
Browse all supported media files on your media playerconnected to the USB port. You can only view media filesthat are compatible with SYNC. (Other files are notvisible.)
Browse USB
1. Press the OK button to select.
332
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
Voice Commands for AudioSources
Your voice system allows you to changeaudio sources with a simple voicecommand.
Press the voice button and whenprompted say:
Voice Command
(music | audio | entertainment) [system]
Below are a few examples of voicecommands you can use.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |autoset)
[tune [to]] AM 2
Bluetooth (audio | stereo)
(disc | CD [player]) play
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |autoset)
[tune [to]] FM 2
Radio
*tune [to] SAT
*Sirius
(USB [stick] | iPod | MP3 [player])
Voice Command
((who's | who is) this | who plays this |(what's | what is) playing [now] | (what| which) (song | track | artist) is this |(who's | who is) playing | (what's | whatis) this)
help
* If equipped.
Radio Voice Commands
If you are listening to the radio,press the voice button, and thensay any of the commands in thefollowing table.
If you are not listening to the radio,press the voice button and, after thetone, say:
Voice Command
Radio
You can then say any of the followingcommands.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |autoset)
[tune [to]] AM 2
[tune [to]] (AM ___ | ___ [AM])
[tune [to]] AM preset ___
[tune [to]] AM1 preset ___
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |autoset) preset ___
334
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™E142599 E142599
Voice Command
[tune [to]] FM 2
[tune [to]] (FM ___ | ___ [FM])
[tune [to]] FM preset ___
*FM ___ HD ___
[tune [to]] FM 2 preset ___
*HD ___
[tune [to]] preset ___
Tune
help
* If equipped.
Sirius Satellite Radio Voice Commands(If equipped)
To listen to Sirius satellite radio,press the voice button and, afterthe tone, say:
Voice Commands
Sirius
When you are listening to Siriussatellite radio, you can press the voicebutton, and say any of the commandsin the following table.
Voice Commands
tune [to] SAT
[tune [to]] SAT 1
[tune [to]] SAT 2
[tune [to]] SAT 3
[tune [to]] preset ___
[tune [to]] SAT 1 preset ___
Voice Commands
[tune [to]] SAT 2 preset ___
[tune [to]] SAT 3 preset ___
tune [to] [Sirius]
Help
You can say thechannel number (0-233) to listen to thatSirius station.
[tune [to]] Sirius[channel] ___
CD Voice Commands
If you are listening to a CD, pressthe voice button, and then sayany of the commands in thefollowing table.
If you are not listening to a CD, pressthe voice button and, after the tone,say:
Voice Command
(disc | CD [player]) play
You can then say any of the followingcommands.
pause
play
[play] next track
[play] previous track
[play | change to] track [number] ___
repeat (track | song) [on]
repeat folder [on]
repeat off
(shuffle | random | mix) [on | (tracks |songs) [on]]
335
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™E142599 E142599
Voice Command
(shuffle | random | mix) (CD [player] |disc) [on]
(shuffle | random | mix) folder [on]
shuffle off
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, see the tablesbelow.
Use the website at any time to check yourphone's compatibility, register youraccount and set preferences as well asaccess a customer representative via anonline chat (during certain hours). Visitwww.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca for moreinformation.
Phone issues
Possible solution(s)Possible cause(s)Issue
Review your phone's manualabout audio adjustments.The audio control settingson your phone may beaffecting SYNC perform-ance.
There is excessive back-ground noise during a phonecall.
Try turning off the device,resetting the device,removing the device'sbattery, then trying again.
This may be a possiblephone malfunction.
During a call, I can hear theother person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.
This is a phone-dependentfeature.
SYNC is not able to down-load my phonebook.
Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.
Try pushing your phonebookcontacts to SYNC by usingthe Add Contacts feature.This may be a possiblephone malfunction.Use the SYNCmyphonefeature available on thewebsite.
Try pushing your phonebookcontacts to SYNC by usingthe Add Contacts feature.This may be a limitation onyour phone's capability.
The system says PhonebookDownloaded but thephonebook in SYNC isempty or missing contacts.
336
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™
If you would like to switch this featureon later, select:
Menu Item
Settings
General
From this menu, you canenable automatic updates.If you have not done soalready, the systemprompts you to set up aWi-Fi connection when youenable this feature.
AutomaticSystemUpdates
When Wi-Fi and automatic updates areenabled, your system checks for softwareupdates periodically. If a new version isavailable, it downloads at that time.Software downloads can take place for upto 30 minutes after you have switched yourvehicle off. The updates do not interruptthe normal use of your SYNC 3 system. Ifa download does not complete for anyreason, the download continues where itleft off at the next Wi-Fi connectedopportunity. Upon activation of an update,a banner displays on the touchscreenindicating the system update. Select theicon to see more detail. This icon displaysfor two ignition cycles.
To switch this feature off:
Menu Item
Settings
General
In this menu selection, youcan change the selectionfor automatic updates toOFF.
AutomaticSystemUpdates
Support
The SYNC support team is available tohelp you with any questions you are notable to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due toholidays.
Privacy Information
When you connect a cellular phone toSYNC 3, the system creates a profile withinyour vehicle that links to that cellularphone. This profile helps in offering youmore cellular features and operating moreefficiently. Among other things, this profilemay contain data about your cellularphone book, text messages (read andunread), and call history, including historyof calls when your cell phone was notconnected to the system. In addition, if youconnect a media device, the systemcreates and retains an index of supportedmedia content. The system also records ashort diagnostic log of approximately 10minutes of all recent system activity. Thelog profile and other system data may beused to improve the system and helpdiagnose any problems that may occur.
The cellular profile, media device index,and diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when thecellular phone or media player isconnected.
If you no longer plan to use the system oryour vehicle, we recommend you performa Master Reset to erase all storedinformation. You can find more informationabout the Master Reset in GeneralSettings. See Settings (page 412). Systemdata cannot be accessed without specialequipment and access to your vehicle's
356
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
SIRIUS satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSIRIUS satellite radio system includeshardware and a limited subscription termthat begins on the date of sale or lease ofyour vehicle. See an authorized dealer foravailability.
For more information on extendedsubscription terms (a service fee isrequired), the online media player and alist of SIRIUS satellite radio channels, andother features, please visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or call SIRIUSat 1-888-539-7474.
Note:SIRIUS reserves the unrestricted rightto change, rearrange, add or deleteprogramming. This includes canceling,moving or adding particular channels, andits prices, at any time, with or without noticeto you. Ford Motor Company shall not beresponsible for any such programmingchanges.
Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
The following buttons are available for Sirius:
Action and descriptionMenu item
Touch this button to see a list of available stations.Browse
A pop-up appears, allowing you to type in the call numbers ofa station.Direct Tune
Once you enter the stations call numbers, you can select:
The system tunes to the station you select.Enter
You exit the pop-up and the current stationcontinues to play.Cancel
You can press the backspace button to delete the previousnumber.
367
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3E234451