The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................206
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................207
Getting Assistance Outside the U.S. andCanada........................................................207
Ordering Additional Owner'sLiterature....................................................208
Reporting Safety Defects (U.S.Only)............................................................209
Reporting Safety Defects (CanadaOnly)............................................................209
Fuses
Fuse Specification Chart.............................211
Changing a Fuse..........................................220
Maintenance
General Information....................................222
Opening and Closing the Hood..............222
Under Hood Overview - Hybrid ElectricVehicle (HEV)............................................223
Under Hood Overview - Plug-In HybridElectric Vehicle (PHEV).........................225
Engine Oil Dipstick......................................226
Engine Oil Check..........................................226
Oil Change Indicator Reset.......................227
Engine Coolant Check...............................228
Automatic Transmission FluidCheck............................................................232
Brake Fluid Check........................................232
Power Steering Fluid Check.....................232
Washer Fluid Check....................................232
Fuel Filter........................................................233
Changing the 12V Battery.........................233
Checking the Wiper Blades......................234
Changing the Wiper Blades.....................235
Adjusting the Headlamps.........................236
Removing a Headlamp..............................238
Changing a Bulb...........................................238
Bulb Specification Chart...........................242
Changing the Engine Air Filter................244
Vehicle Care
General Information....................................247
Cleaning Products.......................................247
Cleaning the Exterior..................................247
Waxing.............................................................248
Cleaning the Engine...................................249
Cleaning the Windows and WiperBlades..........................................................249
Cleaning the Interior...................................250
Cleaning the Instrument Panel andInstrument Cluster Lens.........................251
Cleaning Leather Seats.............................252
Repairing Minor Paint Damage...............252
Cleaning the Wheels..................................252
Vehicle Storage.............................................253
Body Styling Kits..........................................254
Wheels and Tires
Tire Sealant and Inflator Kit....................255
Tire Care...........................................................261
Using Summer Tires....................................275
Using Snow Chains.....................................276
Tire Pressure Monitoring System...........276
Technical Specifications..........................280
Capacities and Specific-ations
Engine Specifications................................282
Motorcraft Parts...........................................283
Vehicle Identification Number................284
Vehicle Certification Label.......................285
Transmission Code Designation............285
Capacities and Specifications...............286
Audio System
General Information...................................289
Audio Unit - Vehicles With: AM/FM/CD.................................................................290
4
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Table of Contents
Park Brake
ActionMessage
Displays when the parking brake is set, the engine is runningand the vehicle is driven more than 3 mph (5 km/h). If thewarning stays on after the parking brake is released, contactyour authorized dealer.
Park Brake Engaged
Power Steering
ActionMessage
The power steering system has detected a condition thatrequires service. See your authorized dealer.Steering Fault ServiceNow
The power steering system is not working. Stop the vehicle asafe place. Contact your authorized dealer.Steering Loss StopSafely
Remote Start
ActionMessage
Displayed when the remote start system is active.Remote Start Active
Tire Pressure Monitoring System
ActionMessage
Displays when one or more tires on your vehicle have low tirepressure. See Tire Pressure Monitoring System (page 276).Tire Pressure Low
Displays when the tire pressure monitoring system ismalfunctioning. If the warning stays on or continues to comeon, contact your authorized dealer. See Tire PressureMonitoring System (page 276).
Tire Pressure MonitorFault
Displayed when a tire pressure sensor is malfunctioning, oryour spare tire is in use. See Tire Pressure MonitoringSystem (page 276). If the warning stays on or continues tocome on, contact your authorized dealer as soon as possible.
Tire Pressure SensorFault
107
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Information Displays
•Keep the tires properly inflated andonly use the recommended size.
•Aggressive driving increases theamount of energy required to moveyour vehicle. In general, you canachieve better fuel economy with mildto moderate acceleration anddeceleration. Moderate braking isparticularly important since it allowsyou to maximize the energy capturedby the regenerative braking system.
Additional Tips:
•Do not carry extra loads.
•Be mindful of adding externalaccessories that may increaseaerodynamic drag.
•Observe posted speed limits.
•Perform all scheduled maintenance.
•There is no need to wait for your engineto warm up. The vehicle is ready todrive immediately after starting.
PLUG-IN HYBRID VEHICLE
OPERATION
Plug-in Power Mode and HybridMode
You must plug in your Energi vehicleregularly for optimal use of the highvoltage battery's extended rangecapability. Charging your vehicle addselectrical energy. This energy is used topropel the vehicle in plug-in power mode.
Estimated electric range is shown in bluenext to gasoline range at the bottom of theright information display. You can alsoconfigure MyView to include detailedvehicle range information. See Gauges(page 84).
The system maximizes the use ofelectric-only operation in plug-in powermode. System conditions may requireengine operation; however, the systemuses plug-in power whenever possible.
When your plug-in power is depleted, thepowertrain system will automaticallyswitch to hybrid mode. Hybrid mode usesboth the gasoline engine and electricmotor to power your vehicle and maximizefuel economy.
EV Modes
Your vehicle contains selectableEV modes through the EV buttonlocated on the center of theinstrument panel, below the climatecontrols.
These modes are available when yourvehicle can run under high voltage batterypower. With your vehicle in driving mode,you can change EV modes with each pressof the EV button. The current mode will bedisplayed in the left-hand instrumentcluster screen.
Auto EV
This mode provides anautomatic use of high voltagebattery power during the drive,staying in electric mode when possible andrunning the engine when needed. Thismode will be the only one available if theplug-in power has been depleted.
EV Now
This mode provides an electriconly driving experience. Theleft-hand information displaychanges to a screen displaying youraverage miles or kilometers per chargealong with EV specific tools and functions.
137
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Unique Driving CharacteristicsE144814 E155152 E144814
2. Using a screwdriver or similar tool,depress the brake shift interlockoverride until the blocker moves.
3. Move the transmission selector frompark (P) to neutral (N).
4. Install the shifter boot.
5.Apply the brake pedal, start the vehicleand release the parking brake.
If Your Vehicle Gets Stuck In Mudor Snow
Note:Do not rock your vehicle if the engineis not at normal operating temperature ordamage to the transmission may occur.
Note:Do not rock your vehicle for morethan a minute or damage to thetransmission and tires may occur, or theengine may overheat.
If your vehicle gets stuck in mud or snow,it may be rocked out by shifting betweenforward and reverse gears, stoppingbetween shifts in a steady pattern. Presslightly on the accelerator in each gear.
161
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
TransmissionE223577
PRINCIPLE OF OPERATION
WARNINGS
Vehicle modifications involvingbraking system, aftermarket roofracks, suspension, steering system,tire construction and wheel and tire sizemay change the handling characteristicsof your vehicle and may adversely affectthe performance of the electronic stabilitycontrol system. In addition, installing anystereo loudspeakers may interfere withand adversely affect the electronic stabilitycontrol system. Install any aftermarketstereo loudspeaker as far as possible fromthe front center console, the tunnel, andthe front seats in order to minimize the riskof interfering with the electronic stabilitycontrol sensors. Reducing theeffectiveness of the electronic stabilitycontrol system could lead to an increasedrisk of loss of vehicle control, vehiclerollover, personal injury and death.
Remember that even advancedtechnology cannot defy the laws ofphysics. It’s always possible to losecontrol of a vehicle due to inappropriatedriver input for the conditions. Aggressivedriving on any road condition can causeyou to lose control of your vehicleincreasing the risk of personal injury orproperty damage. Activation of theelectronic stability control system is anindication that at least some of the tireshave exceeded their ability to grip the road;this could reduce the operator’s ability tocontrol the vehicle potentially resulting ina loss of vehicle control, vehicle rollover,personal injury and death. If your electronicstability control system activates, SLOWDOWN.
The system automatically turns on eachtime you switch the ignition on.
If a fault occurs in either the stabilitycontrol or the traction control system, youmay experience the following conditions:
•The stability and traction control lightilluminates steadily.
•The stability control and tractioncontrol systems do not enhance yourvehicle's ability to maintain traction ofthe wheels.
If a driving condition activates either thestability control or the traction controlsystem you may experience the followingconditions:
•The stability and traction control lightflashes.
•Your vehicle slows down.
•Reduced engine power.
•A vibration in the brake pedal.
•The brake pedal is stiffer than usual.
•If the driving condition is severe andyour foot is not on the brake, the brakepedal may move as the system applieshigher brake force.
The stability control system has severalfeatures built into it to help you maintaincontrol of your vehicle:
Electronic Stability Control
The system enhances your vehicle’s abilityto prevent skids or lateral slides byapplying brakes to one or more of thewheels individually and, if necessary,reducing engine power.
Roll Stability Control
The system enhances your vehicle’s abilityto prevent rollovers by detecting yourvehicle’s roll motion and the rate at whichit changes by applying the brakes to oneor more wheels individually.
166
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Stability Control
ACTIVE PARK ASSIST (If Equipped)
WARNINGS
You must remain in your vehiclewhen the system turns on. At alltimes, you are responsible forcontrolling your vehicle, supervising thesystem and intervening, if required. Failureto take care may result in the loss ofcontrol of your vehicle, serious personalinjury or death.
The sensors may not detect objectsin heavy rain or other conditions thatcause interference.
Active park assist does not apply thebrakes under any circumstances.
Note:The driver is always responsible forcontrolling the vehicle, supervising thesystem and intervening if required.
Note:The Blind Spot Information Systemdoes not detect traffic alongside or behindyour vehicle during an active park assistmaneuver.
The system detects an available parallelparking space and automatically steersthe vehicle into the space (hands-free)while you control the accelerator, gearshiftand brakes. The system visually andaudibly instructs you to park the vehicle.
The system may not correctly operate inany of the following conditions:
•You use a spare tire or a tiresignificantly worn more than the othertires.
•One or more tires are improperlyinflated.
•You try to park on a tight curve.
•Something passes between the frontbumper and the parking space (forexample, a pedestrian or cyclist).
•The edge of the neighboring parkingvehicle is high off the ground (forexample, a bus, tow truck or flatbedtruck).
•The weather conditions are poor (forexample, heavy rain, snow, fog and soforth).
Note:Keep the sensors, located on thebumper or fascia, free from snow, ice andlarge accumulations of dirt. Covered sensorscan affect the system's accuracy. Do notclean the sensors with sharp objects.
Note:The sensors may not detect objectswith surfaces that absorb ultrasonic wavesor cause ultrasonic interference (forexample, motorcycle exhaust, truck airbrakes or horns).
Using Active Park Assist
Press the button located on the centerconsole near the transmission selector orto the right of the center stack. The touchscreen displays a message and acorresponding graphic to indicate it'ssearching for a parking space. Use the turnsignal to indicate which side of the vehicleyou want the system to search on.
170
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Parking AidsE142733
Troubleshooting the System
The system does not look for a space
The traction control system may be off.
The transmission is in reverse (R). Your vehicle must be moving forward to be able todetect a parking space.
The system does not offer a particular space
The sensors may be covered (for example snow, ice or dirt buildup). Covered sensorscan affect the system's functionality.
There is not enough space for the parking maneuver on the opposite side of the parkingspace.
The parking space is farther than 5 ft (1.5 m) away or closer than 16 in (40 cm).
Your vehicle is going faster than 22 mph (35 km/h).
You may have recently disconnected or replaced the battery. After a battery disconnect,your vehicle must be driven on a straight road at a speed greater than 12 mph (20 km/h)for up to 30 seconds.
The system does not position the vehicle where I want in the space
The vehicle is rolling in the opposite direction of the transmission (for example, rollingforward when reverse [R] is selected).
An irregular curb along the parking space prevents the system from aligning the vehicleproperly.
Vehicles or objects bordering the space may not be positioned correctly.
The vehicle was pulled too far past the parking space. The system performs best whenyou drive the same distance past the parking space.
The tires may not be installed or maintained correctly (for example, tires not inflatedcorrectly, improper tire size, or tires of different sizes).
A repair or alteration has changed detection capabilities.
173
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Parking Aids
Safety Compliance Certification LabelExample:
WARNING
Exceeding the SafetyCompliance Certificationlabel vehicle weight rating limitscould result in substandardvehicle handling or performance,engine, transmission and/orstructural damage, seriousdamage to the vehicle, loss ofcontrol and personal injury.
Maximum Loaded TrailerWeight
Maximum loaded trailer weight isthe highest possible weight of afully loaded trailer the vehicle cantow. Consult an authorized dealer(or the RV and Trailer TowingGuide available at an authorizeddealer) for more detailedinformation.
GCWR (Gross CombinedWeight Rating)
GCWR is the maximum allowableweight of the vehicle and theloaded trailer, including all cargoand passengers, that the vehiclecan handle without riskingdamage. (Important: The towing
vehicle’s braking system is ratedfor operation at Gross VehicleWeight Rating, not at GrossCombined Weight Rating.)Separate functional brakes shouldbe used for safe control of towedvehicles and for trailers where theGross Combined Weight of thetowing vehicle plus the trailerexceed the Gross Vehicle WeightRating of the towing vehicle.
The gross combined weight mustnever exceed the Gross CombinedWeight Rating.
Note: For trailer towinginformation refer to the RV andTrailer Towing Guide available atan authorized dealer.
WARNINGS
Do not exceed the GVWR orthe GAWR specified on theSafety Compliance Certificationlabel.
Do not use replacement tireswith lower load carryingcapacities than the original tiresbecause they may lower yourvehicle’s GVWR and GAWRlimitations. Replacement tireswith a higher limit than the originaltires do not increase the GVWRand GAWR limitations.
Exceeding any vehicle weightrating limitation could resultin serious damage to your vehicle,personal injury or both.
189
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Load CarryingE198828