2017 CHEVROLET TRAX onstar

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
Infotainment System 175
the Bluetooth device is turned off, a
failure message is displayed on the
infotainment system.
Pairing a Phone–No SSP and
Paired Device
When a paired device is on the
infotainment system and SSP is not
supported:
1. Press PHONE or press
gon
the steering wheel without
OnStar.
2. Press MENU, then select Bluetooth Devices.
3. Turn MENU to the desired device to pair.
4. Press MENU to select the desired device to pair.
5. Input the Personal Identification Number (PIN)
code (default: 1234) to the
Bluetooth device. When the
Bluetooth device and
infotainment system are
successfully paired,
Z/5is
displayed on the pair device
screen. If no desired device is
available go to Step 6. 6. Press Add to search for the
desired device.
. The connected phone is
highlighted by
5.
.
Z/5indicates the hands-free
and phone music functions are
enabled.
.
5indicates only the hands-free
function is enabled.
.
Zindicates only Bluetooth
music is enabled.
Checking the Bluetooth
Connection 1. Press PHONE.
2. Turn MENU to highlight Bluetooth Devices.
3. Press MENU to select Bluetooth Devices.
4. The paired device will show.
Disconnecting a Bluetooth Device 1. Press PHONE.
2. Turn MENU to highlight Bluetooth Devices. 3. Press MENU to select
Bluetooth Devices.
4. Turn MENU to highlight the desired Bluetooth device.
5. Press Disconnect.
Deleting a Bluetooth Device 1. Press PHONE.
2. Turn MENU to highlight Bluetooth Devices.
3. Press MENU to select Bluetooth Devices.
4. Turn MENU to highlight the desired Bluetooth device.
5. Press Delete.
Bluetooth Music
Before playing Bluetooth music,
read the following information.
. A cell phone or Bluetooth device
that supports Advanced Audio
Distribution Profile (A2DP)
versions over 1.2 must be
registered and connected to the
product.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
Infotainment System 177
This function may not be supported
depending on the cell phone.
Do not change the track too quickly
when playing Bluetooth music.
Conditions that may occur when
playing Bluetooth music:
.It takes time to transmit data
from the cell phone to the
infotainment system.
. If the cell phone or Bluetooth
device is not in the waiting
screen mode, it may not
automatically play.
. The infotainment system
transmits the order to play from
the cell phone in the Bluetooth
music play mode. If this is done
in a different mode, then the
device transmits the order to
stop. Depending on the cell
phone’s options, this order to
play/stop may take time to
activate.
. If the Bluetooth music playback
is not functioning, then check to
see if the cell phone is in the
waiting screen mode. .
Sounds may be cut off during
the Bluetooth music playback.
. The infotainment system outputs
the audio from the cell phone or
Bluetooth device as it is
transmitted.
Bluetooth (Infotainment
Controls Radio with
Touchscreen)
To use infotainment controls to
access the menu system, see
Overview 0154.
Pairing
A Bluetooth-enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
your cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone. If a Bluetooth
phone is not connected, calls will be
made using OnStar Hands-Free
Calling, if available. See OnStar
Overview 0351. Pairing Information
.
A Bluetooth phone with MP3
capability cannot be paired to
the vehicle as a phone and an
MP3 player at the same time.
. Up to 10 cell phones can be
paired to the Bluetooth system.
. The pairing process is disabled
when the vehicle is moving.
. Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
. Only one paired cell phone can
be connected to the Bluetooth
system at a time.
. If multiple paired cell phones are
within range of the system, the
system connects to the first
available paired cell phone in the
order that they were first paired.
When the Bluetooth device and
infotainment system are
successfully paired, the phone book
is downloaded automatically. This is
dependent on the type of phone
paired. If the automatic download

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
178 Infotainment System
does not occur, proceed with the
phone book download on the
phone.
Pairing a Phone–SSP and No
Paired Device
When there is no paired device on
the infotainment system and Simple
Secure Pairing (SSP) is supported:
1. Press
{.
2. Touch PHONE, press
5on the
faceplate, or press
gon the
steering wheel without OnStar.
3. Touch Search Device.
4. Touch the desired device to pair on the searched list
screen.
5. Touch Yes on the pop-up screen of the Bluetooth device
and infotainment system.
6. When the Bluetooth device and infotainment system are
successfully paired, the phone
screen is displayed on the
infotainment system. Pairing a Phone
–SSP and Paired
Device
When a paired device is on the
infotainment system and SSP is
supported:
1. Press
{.
2. Touch SETTINGS.
3. Touch Bluetooth, then Device Management.
4. Touch the desired device to pair. When the Bluetooth
device and infotainment system
are successfully paired,
Z/5
is displayed on the pair device
screen. If no desired device is
available go to Step 5.
5. Touch Search Device to search for the desired device.
6. Touch the desired device to pair on the searched list
screen.
7. Touch Yes on the pop-up screen of the Bluetooth device
and infotainment system.
. The connected phone is
highlighted by
5. .
Z/5indicates the hands-free
and phone music functions are
enabled.
.
5indicates only the hands-free
function is enabled.
.
Zindicates only Bluetooth
music is enabled.
Pairing a Phone –No SSP and No
Paired Device
When there is no paired device on
the infotainment system and SSP is
not supported:
1. Press
{.
2. Touch PHONE, press
5on the
faceplate, or press
gon the
steering wheel without OnStar.
3. Touch Search Device.
4. Touch the desired device to pair on the searched list
screen.
5. Input the Personal Identification Number (PIN)
code (default: 1234) to the
Bluetooth device. When the
Bluetooth device and

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
182 Infotainment System
Android Auto is provided by Google
and is subject to Google’s terms
and privacy policy. CarPlay is
provided by Apple and is subject to
Apple’s terms and privacy policy.
For Android Auto support see
https://support.google.com/
androidauto or Apple CarPlay
support at https://www.apple.com/
ios/carplay/. Apple or Google may
change or suspend availability at
any time. Android Auto is a
trademark of Google Inc.; Apple
CarPlay is a trademark of Apple Inc.
Hands-Free Phone
General Information without
Touchscreen
If equipped, pressg, select OnStar
Hands-Free Calling, then say the
desired number.
General Information with
Touchscreen
If equipped, vehicles with a
Hands-Free Phone system can use
a Bluetooth-capable cell phone with
a hands-free profile to make and
receive phone calls. The infotainment system and voice
control are used to operate the
system. Not all phones support all
functions and not all phones work
with the Hands-Free Phone system.
Hands-Free Phone Controls
Use the buttons on the infotainment
system and the steering wheel to
operate the Hands-Free Phone
system.
Steering Wheel Controls
Steering wheel controls can be
used to:
.
Answer incoming calls.
. Confirm system information.
. End a call.
. Decline a call.
. Cancel an operation.
. Make outgoing calls using the
call list.
g:Press to answer incoming calls.
c:Press to end a call, decline a
call, or cancel an operation. Making a Call by Entering a Phone
Number
.
Press
5on the faceplate.
. Press
{, then touch PHONE on
the screen.
. Press
gon the steering wheel.
If a wrong number is entered, touch
}to delete the number one digit at
a time, or touch and hold
}to
delete all digits of the number.
Switching a Call to the Cell Phone
(Private Mode)
To switch the call from the cell
phone to hands-free:
1. Touch
0.
2. Touch
0again to switch back
to hands-free.
Turning the Microphone On
and Off
Touch
3to turn the microphone on
or off.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
Vehicle Care 277
FusesUsage
F14 Central gate module
F15 Lane departure warning/GENTEX
F16 –
F17 Electrical steering column lock
F18 Parking assist module/Side blind
zone alert
F19 Body control module/Regulated
voltage control
F20 Clock spring
F21 A/C/Accessory power outlet/
PRNDM
F22 Auxiliary power outlet/DC front
F23 HVAC/MDL/ICS
F24 –
F25 OnStar module/ Eraglonass Fuses
Usage
F26 Heated steering wheel
F27 Instrument cluster/ Auxiliary heater/
Auxiliary virtual
image display
F28 Trailer feed 2
F29 Faceplate
F30 DC DC 400W
F31 Instrument cluster module battery
F32 Silver box audio module/Navigation
F33 Trailer feed 1
F34 Passive entry/ Passive start
Midi Fuses Usage M01 Positive temperature coefficient
S/B Fuses Usage S/B01 Passenger power seat 1 S/B Fuses Usage
S/B02 –
S/B03 Front power windows
S/B04 Rear power windows
S/B05 Logistic mode relay/ DC DC 400W
S/B06 Driver power seat
S/B07 –
S/B08 Trailer interface module
Circuit
Breaker Usage
CB1 –
Relays Usage
RLY01 Accessory/Retained accessory power
RLY02 Liftgate
RLY03 –
RLY04 Blower
RLY05 Logistic mode

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
Customer Information 337
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 337
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 339
Customer Assistance for Text Telephone (TTY) Users . . . . . 340
Online Owner Center . . . . . . . . . 340
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 341
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 341
Scheduling Service Appointments . . . . . . . . . . . . . . . 343
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 343
Collision Damage Repair . . . . . 344
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 346
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 347
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 347 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 348
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 348
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 348
Event Data Recorders . . . . . . . . 349
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 349
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
340 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0333.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122735) - 2017 - crc - 7/12/16
342 Customer Information
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow. .
Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws.
. Legal fines. .
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been