Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
2 Introduction
Introduction
The names, logos, emblems,slogans, vehicle model names, andvehicle body designs appearing inthis manual including, but not limitedto, GM, the GM logo, CHEVROLET,the CHEVROLET Emblem,SILVERADO, and Z71 aretrademarks and/or service marks ofGeneral Motors LLC, itssubsidiaries, affiliates, or licensors.
For vehicles first sold in Canada,substitute the name“GeneralMotors of Canada Company”forChevrolet Motor Division wherever itappears in this manual.
This manual describes features thatmay or may not be on the vehiclebecause of optional equipment thatwas not purchased on the vehicle,model variants, countryspecifications, features/applicationsthat may not be available in yourregion, or changes subsequent tothe printing of this owner manual.
If the vehicle has the Duramax®
diesel engine, see the Duramaxdiesel supplement for additional andspecific information on this engine.
If the vehicle has the bi-fuel engine,see the Silverado/Sierra Bi-Fuelsupplement for additional andspecific information on this engine.
For an eAssist vehicle, see theSilverado/Sierra eAssistsupplement.
Refer to the purchasedocumentation relating to yourspecific vehicle to confirm thefeatures.
Keep this manual in the vehicle forquick reference.
Canadian Vehicle Owners
AFrenchlanguagemanualcanbeobtained from your dealer, atwww.helminc.com, or from:
Propriétaires Canadiens
On peut obtenir un exemplaire dece guide en français auprès duconcessionnaire ou à l'adressesuivante:
Helm, IncorporatedAttention: Customer Service47911 Halyard DrivePlymouth, MI 48170USA
Litho in U.S.A.Part No. 23476161 A First Printing©2016 General Motors LLC. All Rights Reserved.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Driving and Operating 263
includes the weight of the
vehicle, all occupants, fuel, and
cargo.
The Certification/Tire label also
may show the maximum weights
for the front and rear axles,
called Gross Axle Weight
Rating (GAWR). To determine
the actual loads on the front and
rear axles, weigh the vehicle at
aweighstation.Yourdealercan
help with this. Be sure to spread
the load equally on both sides of
the centerline.
The Certification/Tire label also
contains important information
about the Front Axle Reserve
Capacity. SeeAdding a Snow
Plow or Similar
Equipment0345.
{Warning
In the case of a sudden stop
or collision, things carried in
the bed of your truck could
(Continued)
Warning (Continued)
shift forward and come into
the passenger area, injuring
you and others. If you put
things in the bed of your truck,
you should make sure they
are properly secured.
Caution
Overloading the vehicle may
cause damage. Repairs would not
be covered by the vehicle
warranty. Do not overload the
vehicle.
Using heavier suspension
components to get added
durability might not change the
weight ratings. Ask your dealer
to help load the vehicle the
right way.
{Warning
Things you put inside the
vehicle can strike and injure
people in a sudden stop or
turn, or in a crash.
.Put things in the cargo
area of the vehicle. Try to
spread the weight evenly.
.Never stack heavier
things, like suitcases,
inside the vehicle so that
some of them are above
the tops of the seats.
.Do not leave an
unsecured child restraint
in the vehicle.
.When you carry
something inside the
vehicle, secure it
whenever you can.
.Do not leave a seat
folded down unless you
need to.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Driving and Operating 347
Front axle reserve capacity is thedifference between the Gross AxleWeight Rating (GAWR) and the frontaxle weight of the vehicle with fullfuel and passengers. This is theamount of weight that can be addedto the front axle before reaching thefront GAWR.
United States
Canada
The front axle reserve capacity forthe vehicle is in the lower rightcorner of the Certification/Tire label.
To c a l c u l a t e t h e a m o u n t o f w e i g h tany front accessory, such as a snowplow, is adding to the front axle, usethis formula:
(W x (A + W.B.)) /W.B.= Weight theaccessory is adding to thefront axle.
Where:W=WeightofaddedaccessoryA=Distancethattheaccessoryis in front of the front axleW.B. = Vehicle Wheelbase
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
348 Driving and Operating
For example, adding a 318 kg(700 lb) snow plow actually addsmore than 318 kg (700 lb) to thefront axle. Using the formula, if thesnow plow is 122 cm (4 ft) in front ofthe front axle and the wheelbase is305 cm (10 ft), then:W=318kg(700lb)A=122cm(4ft)W.B. = 305 cm (10 ft)
(W x (A + W.B.)/W.B. =(318 x (122 + 305))/305 = 445 kg(980 lb)
This means if the front axle reservecapacity is more than 445 kg(980 lb), the snow plow could beadded without exceeding thefront GAWR.
Heavier equipment can be added onthe front of the vehicle if less cargoor fewer passengers are carried,or by positioning cargo toward therear. This reduces the load on thefront. However, the front GAWR,rear GAWR, and Gross VehicleWeight Rating (GVWR) must neverbe exceeded.
{Warning
On some vehicles that have
certain front mounted equipment,
such as a snow plow, it may be
possible to load the front axle to
the front Gross Axle Weight
Rating (GAWR) but not have
enough weight on the rear axle to
have proper braking performance.
If the brakes cannot work
properly, the vehice could crash.
Always follow the snow plow
manufacturer or installer's
recommendation for rear ballast
to ensure a proper front and rear
weight distribution ratio.
Maintaining a proper front and
rear weight distribution ratio is
necessary to provide proper
braking performance.
To t a l v e h i c l e r e s e r v e c a p a c i t y i s t h edifference between the GVWR andthe weight of the truck with full fueland passengers. It is the amount ofweight that can be added to thevehicle before reaching the GVWR.Reserve capacity numbers are
intended as a guide when selectingthe amount of equipment or cargothe truck can carry. If unsure of thevehicle's front, rear, or total weight,go to a weigh station and weigh thevehicle. Your dealer can also helpwith this.
The total vehicle reserve capacityfor the vehicle is in the lower rightcorner of the Certification/Tire labelas shown previously.
See your dealer for additionaladvice and information about usingasnowplowonthevehicle.Also,seeVehicle Load Limits0259.
Emergency Roof Lamp
Provisions
Vehicles with the RPO VYU snowplow prep package also have anemergency roof lamp provisionpackage, RPO TRW. Wiring for theemergency roof lamp is providedabove the overhead console. SeeAuxiliary Roof-Mounted Lamp0176for switch location.
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 477
General Motors North America andChevrolet reserve the right to limitservices or payment to an owner ordriver if they decide the claims aremade too often, or the same type ofclaim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.
.Lock-Out Service:Service tounlock the vehicle if you arelocked out. A remote unlock maybe available if you have OnStar.For security reasons, the drivermust present identificationbefore this service is given.
.Emergency Tow from a PublicRoad or Highway:To w t o t h enearest Chevrolet dealer forwarranty service, or if the vehiclewas in a crash and cannot bedriven. Assistance is not givenwhen the vehicle is stuck in thesand, mud, or snow.
.Flat Tire Change:Service tochange a flat tire with the sparetire. The spare tire, if equipped,must be in good condition andproperly inflated. It is the owner'sresponsibility for the repair orreplacement of the tire if it is notcovered by the warranty.
.Battery Jump Start:Service tojump start a dead battery.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:If your trip isinterrupted due to a warrantyevent, incidental expenses maybe reimbursed within thePowertrain warranty period.Items considered are reasonableand customary hotel, meals,rental car, or a vehicle beingdelivered back to the customer,up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.Impound towing caused byviolation of any laws.
.Legal fines.
.Mounting, dismounting,or changing of snow tires,chains, or other traction devices.
Service is not provided if a vehicleis in an area that is not accessibleto the service vehicle or is not aregularly traveled or maintainedpublic road, which includes ice andwinter roads. Off-road use is notcovered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursementis up to 7 liters. If available,diesel fuel delivery may berestricted. Propane and otherfuels are not provided throughthis service.
.Lock-Out Service:Vehicleregistration is required.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:Must be over150 km from where your tripwas started to qualify.Pre-authorization, originaldetailed receipts, and a copy ofthe repair orders are required.Once authorization has been
Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 479
Public Transportation or FuelReimbursement
If overnight warranty repairs areneeded, and public transportation isused, the expense must besupported by original receipts andwithin the maximum amount allowedby GM for shuttle service. If U.S.customers arrange their owntransportation, limitedreimbursement for reasonable fuelexpenses may be available. Claimamounts should reflect actual costsand be supported by originalreceipts. See your dealer forinformation.
Courtesy Rental Vehicle
For an overnight warranty repair, thedealer may provide an availablecourtesy rental vehicle or provide forreimbursement of a rental vehicle.Reimbursement is limited and mustbe supported by original receipts aswell as a signed and completedrental agreement and meet state/provincial, local, and rental vehicleprovider requirements.Requirements vary and may includeminimum age requirements,
insurance coverage, credit card, etc.Additional fees such as fuel usagecharges, taxes, levies, usage fees,excessive mileage, or rental usagebeyond the completion of the repairare also your responsibility.
It may not be possible to provide alike vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttleservice, may not be available atevery dealer. Contact your dealerfor specific availability.
General Motors reserves the right tounilaterally modify, change,or discontinue CourtesyTransportation at any time and toresolve all questions of claimeligibility pursuant to the terms andconditions described herein at itssole discretion.
Collision Damage Repair
If the vehicle is involved in acollision and it is damaged, have thedamage repaired by a qualifiedtechnician using the proper
equipment and quality replacementparts. Poorly performed collisionrepairs diminish the vehicle resalevalue, and safety performance canbe compromised in subsequentcollisions.
Collision Parts
Genuine GM Collision parts are newparts made with the same materialsand construction methods as theparts with which the vehicle wasoriginally built. Genuine GMCollision parts are the best choice toensure that the vehicle's designedappearance, durability, and safetyare preserved. The use of GenuineGM parts can help maintain the GMNew Vehicle Limited Warranty.
Recycled original equipment partsmay also be used for repair. Theseparts are typically removed fromvehicles that were total losses inprior crashes. In most cases, theparts being recycled are fromundamaged sections of the vehicle.ArecycledoriginalequipmentGMpart may be an acceptable choice tomaintain the vehicle's originallydesigned appearance and safety