2017 CHEVROLET SILVERADO infotainment

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
472 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 472Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 474Customer Assistance for TextTe l e p h o n e ( T T Y ) U s e r s . . . . . 4 7 5Online Owner Center . . . . . . . . . 475GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 476Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 476Scheduling ServiceAppointments . . . . . . . . . . . . . . . 478Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 478Collision Damage Repair . . . . . 479Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 481Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 482
Reporting Safety Defects
Reporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 483Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 483Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 484
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 484Event Data Recorders . . . . . . . . 484OnStar®...................... 485Infotainment System . . . . . . . . . . 485
Customer Information
Customer Satisfaction
Procedure
Yo u r s a t i s f a c t i o n a n d g o o d w i l l a r eimportant to your dealer and toChevrolet. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:
STEP ONE :Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact the ownerof your dealership or the generalmanager.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Customer Information 485
These data can help provide abetter understanding of thecircumstances in which crashes andinjuries occur.
Note
EDR data are recorded by yourvehicle only if a non-trivial crashsituation occurs; no data arerecorded by the EDR under normaldriving conditions and no personaldata (e.g., name, gender, age, andcrash location) are recorded.However, other parties, such as lawenforcement, could combine theEDR data with the type ofpersonally identifying data routinelyacquired during a crashinvestigation.
To r e a d d a t a r e c o r d e d b y a n E D R ,special equipment is required, andaccess to the vehicle or the EDR isneeded. In addition to the vehiclemanufacturer, other parties, such aslaw enforcement, that have thespecial equipment, can read theinformation if they have access tothe vehicle or the EDR.
GM will not access these data orshare it with others except: with theconsent of the vehicle owner or,if the vehicle is leased, with theconsent of the lessee; in responseto an official request by police orsimilar government office; as part ofGM's defense of litigation throughthe discovery process; or, asrequired by law. Data that GMcollects or receives may also beused for GM research needs or maybe made available to others forresearch purposes, where a need isshown and the data is not tied to aspecific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped withOnStar®and has an activesubscription, additional data may becollected through the OnStarsystem. This includes informationabout the vehicle’soperation;collisions involving the vehicle; theuse of the vehicle and its features;and, in certain situations, thelocation and approximate GPSspeed of the vehicle. Refer to the
OnStar Terms and Conditions andPrivacy Statement on the OnStarwebsite.
SeeOnStar AdditionalInformation0491.
Infotainment System
If the vehicle is equipped with anavigation system as part of theinfotainment system, use of thesystem may result in the storage ofdestinations, addresses, telephonenumbers, and other trip information.See the infotainment manual forinformation on stored data and fordeletion instructions.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Index 499
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 472
D
Damage Repair, Collision . . . . . . . 479
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 485
OnStar . . . . . . . . . . . . . . . . . . . . . . . 485
Data Recorders, Event . . . . . . . . . 484
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 174
Defensive Driving . . . . . . . . . . . . . . . 248
Delayed Locking . . . . . . . . . . . . . . . . . 40
Diagnostics
OnStar®...................... 490
Distracted Driving . . . . . . . . . . . . . . . 247
Dome Lamps . . . . . . . . . . . . . . . . . . . 178
Door
Ajar Messages . . . . . . . . . . . . . . . 151
Delayed Locking . . . . . . . . . . . . . . . . 40
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Power Locks . . . . . . . . . . . . . . . . . . . . 40
Drive Belt Routing, Engine . . . . . . 471
Driver Assistance Systems . . . . . 301
Driver Information
Center (DIC) . . . . . . . . . . . . . 145, 147
Driving
Assistance Systems . . . . . . . . . . 304
Driving (cont'd)
Characteristics and
To w i n g T i p s . . . . . . . . . . . . . . . . . 3 1 5
Defensive . . . . . . . . . . . . . . . . . . . . . 248
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 248
For Better Fuel Economy . . . . . . . 31
Hill and Mountain Roads . . . . . . 256
If the Vehicle is Stuck . . . . . . . . . 258
Loss of Control . . . . . . . . . . . . . . . 250
Off-Road . . . . . . . . . . . . . . . . . . . . . 251
Off-Road Recovery . . . . . . . . . . . 250
Vehicle Load Limits . . . . . . . . . . . 259
Wet Roads . . . . . . . . . . . . . . . . . . . 255
Winter . . . . . . . . . . . . . . . . . . . . . . . . 257
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 240
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 312
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 345
Electrical System
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 390
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 390
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 393, 395
Overload . . . . . . . . . . . . . . . . . . . . . 389
Emergency
OnStar®...................... 487
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 367
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 138
Compartment Overview . . . . . . . 354
Coolant . . . . . . . . . . . . . . . . . . . . . . . 369
Coolant Heater . . . . . . . . . . . . . . . 272
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 133
Cooling System . . . . . . . . . . . . . . . 368
Cooling System Messages . . . 152
Drive Belt Routing . . . . . . . . . . . . 471
Exhaust . . . . . . . . . . . . . . . . . . . . . . 276
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Oil Life System . . . . . . . . . . . . . . . 362
Oil Messages . . . . . . . . . . . . . . . . . 152
Oil Pressure Gauge . . . . . . . . . . 132
Overheated Protection
Operating Mode . . . . . . . . . . . . . 374
Overheating . . . . . . . . . . . . . . . . . . 372
Power Messages . . . . . . . . . . . . . 153
Running While Parked . . . . . . . . 277
Starting . . . . . . . . . . . . . . . . . . . . . . . 269
Entry Lighting . . . . . . . . . . . . . . . . . . . 179
Equipment, Towing . . . . . . . . . . . . . 335
Event Data Recorders . . . . . . . . . . 484

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
Index 501
General Information (cont'd)
Vehicle Care . . . . . . . . . . . . . . . . . . 351
Glass Replacement . . . . . . . . . . . . . 385
Glove Box . . . . . . . . . . . . . . . . . . . . . . 115
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 476
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 385
Hazard Warning Flashers . . . . . . . 175
Head Restraints . . . . . . . . . . . . . . . . . 57
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 385
Automatic . . . . . . . . . . . . . . . . . . . . . 174
Bulb Replacement . . . . . . . . . . . . 385
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 174
Flash-to-Pass . . . . . . . . . . . . . . . . . 174
Headlamps, Front Turn
Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 386
High Intensity Discharge
(HID) Lighting . . . . . . . . . . . . . . . 386
High-Beam On Light . . . . . . . . . . 144
High/Low Beam Changer . . . . . 173
Lamps On Reminder . . . . . . . . . 145
Heated
Steering Wheel . . . . . . . . . . . . . . . 121
Heated and Ventilated Front
Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Heated Mirrors . . . . . . . . . . . . . . . . . . . 49
Heater
Engine Coolant . . . . . . . . . . . . . . . 272
Heating and Air
Conditioning . . . . . . . . . . . . . . 237, 238
High Voltage Devices and
Wiring . . . . . . . . . . . . . . . . . . . . . . . . . 389
High-Beam On Light . . . . . . . . . . . . 144
High-Speed Operation . . . . . . . . . . 407
Hill and Mountain Roads . . . . . . . . 256
Hill Descent Control (HDC) . . . . . 297
Hill Descent Control Light . . . . . . . 141
Hill Start Assist (HSA) . . . . . . . . . . 294
Home Page . . . . . . . . . . . . . . . . 186, 188
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 67
Hydraulic Clutch . . . . . . . . . . . . . . . . 366
I
Idle System
Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Ignition Positions . . . . . . . . . . . . . . . 268
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . . . 383
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 45
Indicator
Vehicle Ahead . . . . . . . . . . . . . . . . 142
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 90
Infotainment . . . . . . . . . . . . . . . . . . . . 181
Infotainment System . . . . . . . . . . . . 485
Instrument Cluster . . . . . . . . . . . . . . 128
Instrument Panel
Storage Area . . . . . . . . . . . . . . . . . .115
Interior Rearview Mirrors . . . . . . . . . 50
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jack
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 207
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 432
K
Key and Lock Messages . . . . . . . . 153
Keyless Entry
Remote (RKE) System . . . . . . . . . 36
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
L
Labeling, Tire Sidewall . . . . . . . . . . 399
Lamps
Auxiliary Roof
Mounted Lamp . . . . . . . . . . . . . . 176
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 177

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9956065) - 2017 - CRC - 4/29/16
506 Index
Service (cont'd)
Parts Identification Label . . . . . 467
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 481
Scheduling Appointments . . . . . 478
Services
Special Application . . . . . . . . . . . 458
Servicing the Airbag . . . . . . . . . . . . . 86
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 383
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 273
Out of Park . . . . . . . . . . . . . . . . . . . 275
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 175
Snow Plow . . . . . . . . . . . . . . . . . . . . . 345
Software Updates . . . . . . . . . . . . . . 189
Special Application Services . . . . 458
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 468
Speedometer . . . . . . . . . . . . . . . . . . . 131
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 143
Start Assist, Hill . . . . . . . . . . . . . . . . . 294
Start Vehicle, Remote . . . . . . . . . . . 38
Starter Switch Check . . . . . . . . . . . 383
Starting the Engine . . . . . . . . . . . . . 269
Steering . . . . . . . . . . . . . . . . . . . . . . . . 249
Fluid, Power . . . . . . . . . . . . . . . . . . 375
Heated Wheel . . . . . . . . . . . . . . . . 121
Wheel Adjustment . . . . . . . . . . . . 120
Wheel Controls . . . . . . . . . . . . . . . 121
Steering System Messages . . . . . 156
Steps
Power Assist . . . . . . . . . . . . . . . . . . . 42
Stoplamps and Back-up Lamps
Bulb Replacement . . . . . . . . . . . . 387
Storage Areas
Center Console . . . . . . . . . . . . . . . .116
Floor Console . . . . . . . . . . . . . . . . .117
Glove Box . . . . . . . . . . . . . . . . . . . . .115
Instrument Panel . . . . . . . . . . . . . .115
Sunglasses . . . . . . . . . . . . . . . . . . . .116
Storage Compartments . . . . . . . . . 115
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 258
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 54
Sunglass Storage . . . . . . . . . . . . . . . 116
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 80
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 304
Infotainment . . . . . . . . . . . . . 181, 485
System (cont'd)
Noise Control . . . . . . . . . . . . . . . . . 382
Systems
Driver Assistance . . . . . . . . . . . . . 301
T
Ta c h o m e t e r . . . . . . . . . . . . . . . . . . . . . 1 3 1
Ta i l g a t e . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2
Ta i l l a m p s . . . . . . . . . . . . . . . . . . . . . . . 3 8 7
Bulb Replacement . . . . . . . . . . . . 387
Te x t Te l e p h o n e ( T T Y ) U s e r s . . . . 4 7 5
Theft-Deterrent Systems . . . . . . . . . 45
Immobilizer . . . . . . . . . . . . . . . . . . . . . 45
Throttle, Adjustable . . . . . . . . . . . . . 267
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
All-Season . . . . . . . . . . . . . . . . . . . . 398
All-Terrain . . . . . . . . . . . . . . . . . . . . 399
Buying New Tires . . . . . . . . . . . . . 415
Chains . . . . . . . . . . . . . . . . . . . . . . . . 419
Changing . . . . . . . . . . . . . . . . . . . . . 422
Designations . . . . . . . . . . . . . . . . . 402
Different Size . . . . . . . . . . . . . . . . . 416
Full-Size Spare . . . . . . . . . . . . . . . 431
If a Tire Goes Flat . . . . . . . . . . . . 420
Inspection . . . . . . . . . . . . . . . . . . . . .411
Low Profile . . . . . . . . . . . . . . . . . . . 399
Messages . . . . . . . . . . . . . . . . . . . . 157
Pressure . . . . . . . . . . . . . . . . . . . . . . 407