2017 CHEVROLET EXPRESS CARGO VAN ESP

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
330 OnStar
OnStar AtYourService
OnStar Advisors can provide offersfrom restaurants and retailers onyour route, help locate hotels,or book a room. These servicesvary by market.
OnStar Hands-Free Calling
Make and receive calls with thebuilt-in wireless calling service,which requires available minutes.
Make a Call
1. Press=.Systemresponds:
“OnStar ready.”
2. Say“Call.”System responds:“Call. Please say the name ornumber to call.”
3. Say the entire number withoutpausing, including a“1”and thearea code. System responds:“OK, calling.”
Calling 911 Emergency
1. Press=.Systemresponds:
“OnStar ready.”
2. Say“Call.”System responds:“Call. Please say the name ornumber to call.”
3. Say“911”without pausing.System responds:“911.”
4. Say“Call.”System responds:“OK, dialing 911.”
Retrieve My Number
1. Press=.Systemresponds:
“OnStar ready.”
2. Say“My number.”Systemresponds:“Yo u r O n S t a rHands-Free Calling number is,”then says the number.
End a Call
Press=.Systemresponds:“Call
ended.”
Verify Minutes and Expiration
Press=and say“Minutes”then
“Ve r i f y”to check how many minutesremain and their expiration date.
Diagnostics
Advanced Diagnostics provides astatus of the vehicle’skeysystemswith a monthly e-mail, or by
pressingQ.Ifequipped,Diagnostic
Alerts can be received in real-timevia e-mail or text. The ProactiveAlerts feature (if available) can helppredict and alert of potentialupcoming maintenance issues withselect components on the vehicle,before they become a problem.
OnStar can also monitor and reporttire pressure, if the vehicle isequipped with a Tire PressureMonitoring System.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
OnStar 331
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play importantinformation at the following times:
.Prior to vehicle purchase.
PressQto set up an account.
.With the OnStar Basic Plan,every 60 days.
.After change in ownership andat 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisorcan cancel or change accountinformation.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR(1-888-466-7827) immediately toterminate your OnStar services ifthe vehicle is disposed of, sold,transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon aspossible. The Advisor will updatevehicle records and explain OnStarservice options.
How OnStar Service Works
Automatic Crash Response,Emergency Services, Crisis Assist,Stolen Vehicle Assistance,Advanced Vehicle Diagnostics,Remote Services, RoadsideAssistance, Turn-by-TurnNavigation, and Hands-Free Callingare available on most vehicles. Notall OnStar services are availableeverywhere or on all vehicles. Formore information, a full descriptionof OnStar services, systemlimitations, and OnStar User Terms,Privacy Statement, and SoftwareTe r m s :
.Call 1-888-4ONSTAR(1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an
Advisor.
OnStar services cannot work unlessthe vehicle is in a place whereOnStar has an agreement with awireless service provider for servicein that area. The wireless serviceprovider must also have coverage,network capacity, reception, andtechnology compatible with OnStarservices. Service involving locationinformation about the vehicle cannotwork unless GPS signals areavailable, unobstructed, andcompatible with the OnStarhardware. OnStar services may notwork if the OnStar equipment is notproperly installed or it has not beenproperly maintained. If equipment orsoftware is added, connected,or modified, OnStar services maynot work. Other problems beyondthe control of OnStar—such ashills, tall buildings, tunnels, weather,electrical system design andarchitecture of the vehicle, damage

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
332 OnStar
to the vehicle in a crash, or wirelessphone network congestion orjamming—may prevent service.
SeeRadio FrequencyStatement0322.
Services for People with
Disabilities
Advisors provide services to helpSubscribers with physical disabilitiesand medical conditions.
PressQto help:
.Locate a gas station with anattendant to pump gas.
.Find a hotel, restaurant, etc.,that meets accessibility needs.
.Provide directions to the closesthospital or pharmacy in urgentsituations.
TTY Users
OnStar has the ability tocommunicate to deaf,hard-of-hearing, or speech-impairedcustomers while in the vehicle. Theavailable dealer-installed TTYsystem can provide in-vehicle
access to all OnStar services,except Virtual Advisor and OnStarTurn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
APINisneededtoaccesssomeOnStar services. The PIN will needto be changed the first time whenspeaking with an Advisor. Tochange the OnStar PIN, contact an
OnStar Advisor by pressingQor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may bewarranted as part of the vehiclewarranty.
Languages
The vehicle can be programmed torespond in multiple languages.
PressQand ask for an Advisor.
Advisors are available in English,Spanish, and French. Availablelanguages may vary by country.
Potential Issues
OnStar cannot perform RemoteDoor Unlock or Stolen VehicleAssistance after the vehicle hasbeen off continuously for 10 dayswithout an ignition cycle. If thevehicle has not been started forfive days, OnStar can contactRoadside Assistance or a locksmithto help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS canoccur in a large city with tallbuildings; in parking garages;around airports; in tunnels andunderpasses; or in an area withvery dense trees. If GPS signalsare not available, the OnStarsystem should still operate tocall OnStar. However, OnStarcould have difficulty identifyingthe exact location.
.In emergency situations, OnStarcan use the last stored GPSlocation to send to emergencyresponders.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
OnStar 333
AtemporarylossofGPScancauseloss of the ability to send aTurn-by-Turn Navigation route. TheAdvisor may give a verbal route ormay ask for a call back after thevehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required forOnStar to send remote signals tothe vehicle. Do not place items overor near the antenna to preventblocking cellular and GPS signalreception.
Unable to Connect to OnStar
Message
If there is limited cellular coverageor the cellular network has reachedmaximum capacity, this message
may come on. PressQto try the
call again or try again after driving afew miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicleelectrical system, wireless service,and GPS satellite technologies to beavailable and operating for features
to function properly. These systemsmay not operate if the battery isdischarged or disconnected.
Add-on Electrical Equipment
The OnStar system is integratedinto the electrical architecture of thevehicle. Do not add any electricalequipment. SeeAdd-On ElectricalEquipment0212.Addedelectricalequipment may interfere with theoperation of the OnStar system andcause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliversoftware updates or changes to thevehicle without further notice orconsent. These updates or changesmay enhance or maintain safety,security, or the operation of thevehicle or the vehicle systems.Software updates or changes mayaffect or erase data or settings thatare stored in the vehicle, such asOnStar Hands-Free Calling nametags, saved navigation destinations,or pre-set radio stations. NeitherOnStar nor GM is responsible forany affected or erased data or
settings. These updates or changesmay also collect personalinformation. Such collection isdescribed in the OnStar privacystatement or separately disclosed atthe time of installation. Theseupdates or changes may also causeasystemtoautomaticallycommunicate with GM servers tocollect information about vehiclesystem status, identify whetherupdates or changes are available,or deliver updates or changes. Anactive OnStar agreement constitutesconsent to these software updatesor changes and agreement thateither OnStar or GM may remotelydeliver them to the vehicle.
Privacy
The complete OnStar PrivacyStatement may be found atwww.onstar.com (U.S.),or www.onstar.ca (Canada). Werecommend that you review it. If youhave any questions, call1-888-4ONSTAR (1-888-466-7827)
or pressQto speak with an
Advisor. Users of wirelesscommunications are cautioned that