2017 CHEVROLET EXPRESS CARGO VAN ESP

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
312 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 312Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 314Customer Assistance for TextTe l e p h o n e ( T T Y ) U s e r s . . . . . 3 1 5Online Owner Center . . . . . . . . . 315GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 316Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 316Scheduling ServiceAppointments . . . . . . . . . . . . . . . 318Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 318Collision Damage Repair . . . . . 319Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 321Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 322
Reporting Safety Defects
Reporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 323
Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 323Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 323
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 324Event Data Recorders . . . . . . . . 324OnStar®...................... 325Infotainment System . . . . . . . . . . 325
Customer Information
Customer Satisfaction
Procedure
Yo u r s a t i s f a c t i o n a n d g o o d w i l l a r eimportant to your dealer and toChevrolet. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:
STEP ONE :Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact the ownerof your dealership or the generalmanager.
STEP TWO :If after contacting amember of dealership management,it appears your concern cannot be

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
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Services Provided
.Emergency Fuel Delivery:Delivery of enough fuel for thevehicle to get to the nearestservice station.
.Lock-Out Service:Service tounlock the vehicle if you arelocked out. A remote unlock maybe available if you have OnStar.For security reasons, the drivermust present identificationbefore this service is given.
.Emergency Tow from a PublicRoad or Highway:To w t o t h enearest Chevrolet dealer forwarranty service, or if the vehiclewas in a crash and cannot bedriven. Assistance is not givenwhen the vehicle is stuck in thesand, mud, or snow.
.Flat Tire Change:Service tochange a flat tire with the sparetire. The spare tire, if equipped,must be in good condition andproperly inflated. It is the owner'sresponsibility for the repair orreplacement of the tire if it is notcovered by the warranty.
.Battery Jump Start:Service tojump start a dead battery.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:If your trip isinterrupted due to a warrantyevent, incidental expenses maybe reimbursed within thePowertrain warranty period.Items considered are reasonableand customary hotel, meals,rental car, or a vehicle beingdelivered back to the customer,up to 805 km (500 mi).
Services Not Included in
Roadside Assistance
.Impound towing caused byviolation of any laws.
.Legal fines.
.Mounting, dismounting,or changing of snow tires,chains, or other traction devices.
Service is not provided if a vehicleis in an area that is not accessibleto the service vehicle or is not aregularly traveled or maintainedpublic road, which includes ice andwinter roads. Off-road use is notcovered.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursementis up to 7 liters. If available,diesel fuel delivery may berestricted. Propane and otherfuels are not provided throughthis service.
.Lock-Out Service:Vehicleregistration is required.
.Tr i p I n t e r r u p t i o n B e n e f i t s a n dAssistance:Must be over150 km from where your trip wasstarted to qualify.Pre-authorization, originaldetailed receipts, and a copy ofthe repair orders are required.Once authorization has beenreceived, the RoadsideAssistance advisor will help tomake arrangements and explainhow to receive payment.
.Alternative Service:Ifassistance cannot be providedright away, the RoadsideAssistance advisor may givepermission to get localemergency road service. You willreceive payment, up to $100,

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
318 Customer Information
after sending the original receiptto Roadside Assistance.Mechanical failures may becovered, however any cost forparts and labor for repairs notcovered by the warranty are theowner responsibility.
Scheduling Service
Appointments
When the vehicle requires warrantyservice, contact your dealer andrequest an appointment. Byscheduling a service appointmentand advising the service consultantof your transportation needs, yourdealer can help minimize yourinconvenience.
If the vehicle cannot be scheduledinto the service departmentimmediately, keep driving it until itcan be scheduled for service,unless, of course, the problem issafety related. If it is, please callyour dealership, let them know this,and ask for instructions.
If your dealer requests you to bringthe vehicle for service, you areurged to do so as early in the workday as possible to allow forsame-day repair.
Courtesy Transportation
Program
To e n h a n c e y o u r o w n e r s h i pexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper-to-Bumper (Base WarrantyCoverage period in Canada),extended powertrain, and/orhybrid-specific warranties in boththe U.S. and Canada.
The Courtesy Transportationprogram is no longer available forcutaway vehicles.
Several Courtesy Transportationoptions are available to assist inreducing inconvenience whenwarranty repairs are required.
Courtesy Transportation is not apart of the New Vehicle LimitedWarranty. A separate booklet
entitled“Limited Warranty andOwner Assistance Information”furnished with each new vehicleprovides detailed warranty coverageinformation.
Transportation Options
Warranty service can generally becompleted while you wait. However,if you are unable to do so, yourdealer may offer the followingtransportation options:
Shuttle Service
This includes one-way or round-tripshuttle service within reasonabletime and distance parameters ofyour dealer's area.
Public Transportation or FuelReimbursement
If overnight warranty repairs areneeded, and public transportation isused, the expense must besupported by original receipts andwithin the maximum amount allowedby GM for shuttle service. If U.S.customers arrange their owntransportation, limitedreimbursement for reasonable fuel

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Customer Information 319
expenses may be available. Claimamounts should reflect actual costsand be supported by originalreceipts. See your dealer forinformation.
Courtesy Rental Vehicle
For an overnight warranty repair, thedealer may provide an availablecourtesy rental vehicle or provide forreimbursement of a rental vehicle.Reimbursement is limited and mustbe supported by original receipts aswell as a signed and completedrental agreement and meet state/provincial, local, and rental vehicleprovider requirements.Requirements vary and may includeminimum age requirements,insurance coverage, credit card, etc.Additional fees such as fuel usagecharges, taxes, levies, usage fees,excessive mileage, or rental usagebeyond the completion of the repairare also your responsibility.
It may not be possible to provide alike vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttleservice, may not be available atevery dealer. Contact your dealerfor specific availability.
General Motors reserves the right tounilaterally modify, change,or discontinue CourtesyTransportation at any time and toresolve all questions of claimeligibility pursuant to the terms andconditions described herein at itssole discretion.
Collision Damage Repair
If the vehicle is involved in acollision and it is damaged, have thedamage repaired by a qualifiedtechnician using the properequipment and quality replacementparts. Poorly performed collisionrepairs diminish the vehicle resalevalue, and safety performance canbe compromised in subsequentcollisions.
Collision Parts
Genuine GM Collision parts are newparts made with the same materialsand construction methods as theparts with which the vehicle wasoriginally built. Genuine GMCollision parts are the best choice toensure that the vehicle's designedappearance, durability, and safetyare preserved. The use of GenuineGM parts can help maintain the GMNew Vehicle Limited Warranty.
Recycled original equipment partsmay also be used for repair. Theseparts are typically removed fromvehicles that were total losses inprior crashes. In most cases, theparts being recycled are fromundamaged sections of the vehicle.ArecycledoriginalequipmentGMpart may be an acceptable choice tomaintain the vehicle's originallydesigned appearance and safetyperformance; however, the history ofthese parts is not known. Such partsare not covered by the GM NewVehicle Limited Warranty, and anyrelated failures are not covered bythat warranty.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
324 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number ofcomputers that record informationabout the vehicle’sperformanceandhow it is driven. For example, thevehicle uses computer modules tomonitor and control engine andtransmission performance, tomonitor the conditions for airbagdeployment and deploy them in acrash, and, if equipped, to provideantilock braking to help the drivercontrol the vehicle. These modulesmay store data to help the dealertechnician service the vehicle.Some modules may also store dataabout how the vehicle is operated,such as rate of fuel consumption oraverage speed. These modules mayretain personal preferences, such asradio presets, seat positions, andtemperature settings.
Event Data Recorders
This vehicle is equipped with anevent data recorder (EDR). Themain purpose of an EDR is torecord, in certain crash or nearcrash-like situations, such as an airbag deployment or hitting a roadobstacle, data that will assist inunderstanding how a vehicle’ssystems performed. The EDR isdesigned to record data related tovehicle dynamics and safetysystems for a short period of time,typically 30 seconds or less. TheEDR in this vehicle is designed torecord such data as:
.How various systems in yourvehicle were operating;
.Whether or not the driver andpassenger safety belts werebuckled/fastened;
.How far (if at all) the driver wasdepressing the accelerator and/or brake pedal; and,
.How fast the vehicle wastraveling.
These data can help provide abetter understanding of thecircumstances in which crashes andinjuries occur.
Note
EDR data are recorded by yourvehicle only if a non-trivial crashsituation occurs; no data arerecorded by the EDR under normaldriving conditions and no personaldata (e.g., name, gender, age, andcrash location) are recorded.However, other parties, such as lawenforcement, could combine theEDR data with the type ofpersonally identifying data routinelyacquired during a crashinvestigation.
To r e a d d a t a r e c o r d e d b y a n E D R ,special equipment is required, andaccess to the vehicle or the EDR isneeded. In addition to the vehiclemanufacturer, other parties, such aslaw enforcement, that have thespecial equipment, can read theinformation if they have access tothe vehicle or the EDR.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
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GM will not access these data orshare it with others except: with theconsent of the vehicle owner or,if the vehicle is leased, with theconsent of the lessee; in responseto an official request by police orsimilar government office; as part ofGM's defense of litigation throughthe discovery process; or, asrequired by law. Data that GMcollects or receives may also beused for GM research needs or maybe made available to others forresearch purposes, where a need isshown and the data is not tied to aspecific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped withOnStar®and has an activesubscription, additional data may becollected through the OnStarsystem. This includes informationabout the vehicle’soperation;collisions involving the vehicle; theuse of the vehicle and its features;and, in certain situations, thelocation and approximate GPSspeed of the vehicle. Refer to the
OnStar Terms and Conditions andPrivacy Statement on the OnStarwebsite.
SeeOnStar AdditionalInformation0331.
Infotainment System
If the vehicle is equipped with anavigation system as part of theinfotainment system, use of thesystem may result in the storage ofdestinations, addresses, telephonenumbers, and other trip information.See the infotainment manual forinformation on stored data and fordeletion instructions.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
OnStar 327
.Obtain and customize the Wi-Fi®
hotspot name or SSID andpassword, if equipped.
PressQto connect to an
Advisor to:
.Verify account information orupdate contact information.
.Get driving directions.
.Receive a Diagnostic check ofthe vehicle's key operatingsystems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings,if equipped.
Press>to get a priority connection
to an OnStar Advisor available 24/7to:
.Get help for an emergency.
.Be a Good Samaritan orrespond to an AMBER Alert.
.Get assistance in severeweather or other crisis situationsand find evacuation routes.
OnStar Services
Emergency
Emergency Services require anactive, OnStar service plan(excludes Basic Plan). WithAutomatic Crash Response, built-insensors can automatically alert aspecially trained OnStar Advisorwho is immediately connected in tothe vehicle to help.
Press>for a priority connection to
an OnStar Advisor who can contactemergency service providers, directthem to your exact location, andrelay important information.
With OnStar Crisis Assist, speciallytrained Advisors are available24 hours a day, 7 days a week, toprovide a central point of contact,assistance, and information during acrisis.
With Roadside Assistance, Advisorscan locate a nearby service providerto help with a flat tire, a batteryjump, or an empty gas tank.
Security
If equipped, OnStar provides theseservices:
.With Stolen Vehicle Assistance,OnStar Advisors can use GPS topinpoint the vehicle and helpauthorities quickly recover it.
.With Remote Ignition Block™,if equipped, OnStar can blockthe engine from being restarted.
.With Stolen Vehicle Slowdown®,if equipped, OnStar can workwith law enforcement togradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are lockedand the vehicle alarm sounds, anotification by text, e-mail, or phonecall will be sent. If the vehicle isstolen, an OnStar Advisor can workwith authorities to recover thevehicle.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
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Navigation
OnStar navigation requires aspecific OnStar service plan.
PressQto receive Turn-by-Turn
directions or have them sent to thevehicle’snavigationscreen,if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to bedownloaded to the vehicle.
3. Follow the voice-guidedcommands.
Using Voice Commands
During a Planned Route
Cancel Route
1. Press=.Systemresponds:
“OnStar ready,”then a tone.
2. Say“Cancel route.”Systemresponds:“Do you want tocancel directions?”
3. Say“Ye s .”System responds:“OK, request completed, thankyou, goodbye.”
Route Preview
1. Press=.Systemresponds:
“OnStar ready,”then a tone.
2. Say“Route preview.”Systemresponds with the next threemaneuvers.
Repeat
1. Press=.Systemresponds:
“OnStar ready,”then a tone.
2. Say“Repeat.”Systemresponds with the last directiongiven, then responds with“OnStar ready,”then a tone.
Get My Destination
1. Press=.Systemresponds:
“OnStar ready,”then a tone.
2. Say“Get my destination.”System responds with theaddress and distance to thedestination, then responds with“OnStar ready,”then a tone.
Send Destination to Vehicle
Subscribers can have directionssent to the vehicle’snavigationscreen, if equipped.
PressQ,thenasktheAdvisorto
download directions to the vehicle’snavigation system, if equipped. Afterthe call ends, the navigation screenwill provide prompts to begin drivingdirections. Routes that are sent tothe navigation screen can only becanceled through the navigationsystem.
See www.onstar.com (U.S.) orwww.onstar.ca (Canada).
Connections
The following OnStar services helpwith staying connected.
For coverage maps, seewww.onstar.com (U.S.) orwww.onstar.ca (Canada).
Ensuring Security
.Change the default passwordsfor the Wi-Fi hotspot andRemoteLink mobile application.Make these passwords different