2017 CHEVROLET EXPRESS CARGO VAN infotainment
[x] Cancel search: infotainmentPage 313 of 346
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312 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 312Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . 314Customer Assistance for TextTe l e p h o n e ( T T Y ) U s e r s . . . . . 3 1 5Online Owner Center . . . . . . . . . 315GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 316Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . 316Scheduling ServiceAppointments . . . . . . . . . . . . . . . 318Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . 318Collision Damage Repair . . . . . 319Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 321Radio FrequencyStatement . . . . . . . . . . . . . . . . . . . 322
Reporting Safety Defects
Reporting Safety Defects tothe United StatesGovernment . . . . . . . . . . . . . . . . . 323
Reporting Safety Defects tothe CanadianGovernment . . . . . . . . . . . . . . . . . 323Reporting Safety Defects toGeneral Motors . . . . . . . . . . . . . 323
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 324Event Data Recorders . . . . . . . . 324OnStar®...................... 325Infotainment System . . . . . . . . . . 325
Customer Information
Customer Satisfaction
Procedure
Yo u r s a t i s f a c t i o n a n d g o o d w i l l a r eimportant to your dealer and toChevrolet. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:
STEP ONE :Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact the ownerof your dealership or the generalmanager.
STEP TWO :If after contacting amember of dealership management,it appears your concern cannot be
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Customer Information 325
GM will not access these data orshare it with others except: with theconsent of the vehicle owner or,if the vehicle is leased, with theconsent of the lessee; in responseto an official request by police orsimilar government office; as part ofGM's defense of litigation throughthe discovery process; or, asrequired by law. Data that GMcollects or receives may also beused for GM research needs or maybe made available to others forresearch purposes, where a need isshown and the data is not tied to aspecific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped withOnStar®and has an activesubscription, additional data may becollected through the OnStarsystem. This includes informationabout the vehicle’soperation;collisions involving the vehicle; theuse of the vehicle and its features;and, in certain situations, thelocation and approximate GPSspeed of the vehicle. Refer to the
OnStar Terms and Conditions andPrivacy Statement on the OnStarwebsite.
SeeOnStar AdditionalInformation0331.
Infotainment System
If the vehicle is equipped with anavigation system as part of theinfotainment system, use of thesystem may result in the storage ofdestinations, addresses, telephonenumbers, and other trip information.See the infotainment manual forinformation on stored data and fordeletion instructions.
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338 Index
Climate Control Systems (cont'd)
Air Conditioning . . . . . . . . . . . . . . 158
Heating . . . . . . . . . . . . . . . . . . . . . . . 158
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Rear Heating System . . . . . . . . . 160
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Cluster, Instrument . . . . . . . . . . . . . . 95
Collision Damage Repair . . . . . . . 319
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 85
Compass . . . . . . . . . . . . . . . . . . . . . . . . 90
Messages . . . . . . . . . . . . . . . . . . . . .113
Connections
OnStar®...................... 328
Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 190
Control of a Vehicle . . . . . . . . . . . . . 166
Convex Mirrors . . . . . . . . . . . . . . . . . . 35
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . 227
Engine Temperature Gauge . . . . 98
Cooling System . . . . . . . . . . . . . . . . . 226
Engine Messages . . . . . . . . . . . . .113
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 318
Cruise Control . . . . . . . . . . . . . . . . . . 192
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Customer Assistance . . . . . . . . . . . 315
Offices . . . . . . . . . . . . . . . . . . . . . . . . 314
Te x t Te l e p h o n e ( T T Y )
Users . . . . . . . . . . . . . . . . . . . . . . . 315
Customer Information
Service Publications
Ordering Information . . . . . . . . 321
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 312
D
Damage Repair, Collision . . . . . . . 319
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 325
OnStar . . . . . . . . . . . . . . . . . . . . . . . 325
Data Recorders, Event . . . . . . . . . 324
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 126
Defensive Driving . . . . . . . . . . . . . . . 165
Delayed Locking . . . . . . . . . . . . . . . . . 29
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 146
Diagnostics
OnStar®...................... 330
Distracted Driving . . . . . . . . . . . . . . . 165
Dome Lamps . . . . . . . . . . . . . . . . . . . 129
Door
Ajar Messages . . . . . . . . . . . . . . . .113
Door (cont'd)
Cargo Door Relocking . . . . . . . . . . 29
Delayed Locking . . . . . . . . . . . . . . . . 29
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Power Locks . . . . . . . . . . . . . . . . . . . . 29
Rear Doors . . . . . . . . . . . . . . . . . . . . . 32
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Drive Belt Routing, Engine . . . . . . 311
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 108
Driving
Characteristics and
To w i n g T i p s . . . . . . . . . . . . . . . . . 2 0 2
Defensive . . . . . . . . . . . . . . . . . . . . . 165
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 166
For Better Fuel Economy . . . . . . . 22
Hill and Mountain Roads . . . . . . 169
If the Vehicle is Stuck . . . . . . . . . 171
Loss of Control . . . . . . . . . . . . . . . 167
Off-Road Recovery . . . . . . . . . . . 167
Vehicle Load Limits . . . . . . . . . . . 171
Wet Roads . . . . . . . . . . . . . . . . . . . 168
Winter . . . . . . . . . . . . . . . . . . . . . . . . 169
Dual Tire
Rotation . . . . . . . . . . . . . . . . . . . . . . 266
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340 Index
G
Gauges
Engine Coolant Temperature . . . 98
Engine Oil Pressure . . . . . . . . . . . . 97
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Odometer . . . . . . . . . . . . . . . . . . . . . . . 96
Speedometer . . . . . . . . . . . . . . . . . . . 96
Trip Odometer . . . . . . . . . . . . . . . . . . 96
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . 99
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . 94
General Information
Service and Maintenance . . . . . 296
To w i n g . . . . . . . . . . . . . . . . . . . . . . . . 2 0 2
Vehicle Care . . . . . . . . . . . . . . . . . . 215
Glass, Enhanced Technology . . . . 38
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . 316
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 240
Hazard Warning Flashers . . . . . . . 128
Head Restraints . . . . . . . . . . . . . . . . . 41
Headlamps . . . . . . . . . . . . . . . . . . . . . 241
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 240
Automatic . . . . . . . . . . . . . . . . . . . . . 127
Bulb Replacement . . . . . . . . . . . . 240
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . 126
Headlamps (cont'd)
Flash-to-Pass . . . . . . . . . . . . . . . . . 126
High-Beam On Light . . . . . . . . . . 107
High/Low Beam Changer . . . . . 126
Heated Mirrors . . . . . . . . . . . . . . . . . . . 36
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 179
Heating and Air Conditioning . . . 158
High-Beam On Light . . . . . . . . . . . . 107
Hill and Mountain Roads . . . . . . . . 169
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 47
I
Idle System
Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Ignition Positions . . . . . . . . . . . . . . . 176
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . . . 239
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 33
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . 68
Infotainment . . . . . . . . . . . . . . . . . . . . 132
Infotainment System . . . . . . . . . . . . 325
Instrument Cluster . . . . . . . . . . . . . . . 95
Interior Rearview Mirrors . . . . . . . . . 36
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North
America . . . . . . . . . . . . . . . . . . . . . . . 282
K
Key and Lock Messages . . . . . . . . 115
Keyless Entry
Remote (RKE) System . . . . . . . . . 25
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
L
Labeling, Tire Sidewall . . . . . . . . . . 254
Lamps
Daytime Running (DRL) . . . . . . 126
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 129
Exterior Controls . . . . . . . . . . . . . . 125
Exterior Lamps Off
Reminder . . . . . . . . . . . . . . . . . . . 126
License Plate . . . . . . . . . . . . . . . . . 244
Malfunction Indicator . . . . . . . . . 102
Messages . . . . . . . . . . . . . . . . . . . . .115
Reading . . . . . . . . . . . . . . . . . . . . . . 130
Ta i l l a m p s . . . . . . . . . . . . . . . . . . . . . 2 4 3
Lamps, Bulb Replacement . . . . . . 242
Lap-Shoulder Belt . . . . . . . . . . . . . . . 48
LATCH System
Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . . 79
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342 Index
Mirrors, Interior Rearview . . . . . . . . 36
Monitor System, Tire
Pressure . . . . . . . . . . . . . . . . . . . . . . 261
Multi-band Antenna . . . . . . . . . . . . . 141
N
Navigation
OnStar®...................... 328
New Vehicle Break-In . . . . . . . . . . . 175
Noise Control System . . . . . . . . . . 237
O
Object Detection System
Messages . . . . . . . . . . . . . . . . . . . . . 115
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 96
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . 167
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 219
Engine Oil Life System . . . . . . . 221
Engine Oil Pressure Gauge . . . . . 97
Messages . . . . . . . . . . . . . . . . . . . . .114
Pressure Light . . . . . . . . . . . . . . . . 106
Older Children, Restraints . . . . . . . 66
Online Owner Center . . . . . . . . . . . 315
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 325
OnStar System . . . . . . . . . . . . . . . . . 150
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . . 331
OnStar®Connections . . . . . . . . . . . 328
OnStar®Diagnostics . . . . . . . . . . . . 330
OnStar®Emergency . . . . . . . . . . . . 327
OnStar®Navigation . . . . . . . . . . . . . 328
OnStar®Overview . . . . . . . . . . . . . . 326
OnStar®Security . . . . . . . . . . . . . . . 327
Operation
Infotainment System . . . . . . . . . . 136
Ordering
Service Publications . . . . . . . . . . 321
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Overheating, Engine . . . . . . . . . . . . 230
Overview . . . . . . . . . . . . . . . . . . 133, 135
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 180
Shifting Out of . . . . . . . . . . . . . . . . 181
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 189
Brake and P (Park)
Mechanism Check . . . . . . . . . . 239
Over Things That Burn . . . . . . . 182
Parking Assist . . . . . . . . . . . . . . . . . . 197
Perchlorate Materials
Requirements, California . . . . . . 215
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 119
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 151
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 29
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 93
Protection, Battery . . . . . . . . . . . . 131
Retained Accessory (RAP) . . . 180
Seat Adjustment . . . . . . . . . . . . . . . . 41
Steering Fluid . . . . . . . . . . . . . . . . . 232
Windows . . . . . . . . . . . . . . . . . . . . . . . 37
Pregnancy, Using Safety Belts . . . 53
Privacy
Vehicle Data Recording . . . . . . . 324
Program
Courtesy Transportation . . . . . . 318
Proposition
65 Warning,
California . . . . . . . . . . . .215, 236, 282
R
Radio Frequency Statement . . . . 322
Radio Reception . . . . . . . . . . . . . . . . 140
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . 138
Satellite . . . . . . . . . . . . . . . . . . . . . . . 139
Reading Lamps . . . . . . . . . . . . . . . . . 130
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344 Index
Service (cont'd)
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 296
Parts Identification Label . . . . . 308
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 321
Scheduling Appointments . . . . . 318
Vehicle Messages . . . . . . . . . . . . . 117
Services
Special Application . . . . . . . . . . . 302
Servicing the Airbag . . . . . . . . . . . . . 65
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 238
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 180
Out of Park . . . . . . . . . . . . . . . . . . . 181
Side Door . . . . . . . . . . . . . . . . . . . . . . . 31
Sidemarker
Bulb Replacement . . . . . . . . . . . . 242
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 128
Sliding Door . . . . . . . . . . . . . . . . . . . . . 32
Special Application Services . . . . 302
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 309
Speedometer . . . . . . . . . . . . . . . . . . . . 96
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 105
Start Vehicle, Remote . . . . . . . . . . . 27
Starter Switch Check . . . . . . . . . . . 238
Starting the Engine . . . . . . . . . . . . . 177
Steering . . . . . . . . . . . . . . . . . . . . . . . . 166
Fluid, Power . . . . . . . . . . . . . . . . . . 232
Wheel Adjustment . . . . . . . . . . . . . . 88
Wheel Controls . . . . . . . . . . . . . . . . . 88
Storage Areas
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Storage Compartments . . . . . . . . . . 85
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 171
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 39
Swing-out Windows . . . . . . . . . . . . . . 37
Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 62
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Infotainment . . . . . . . . . . . . . 132, 325
Noise Control . . . . . . . . . . . . . . . . . 237
T
Ta i l l a m p s . . . . . . . . . . . . . . . . . . . . . . . 2 4 3
Te x t Te l e p h o n e ( T T Y ) U s e r s . . . . 3 1 5
Theft-Deterrent Systems . . . . . . . . . 33
Immobilizer . . . . . . . . . . . . . . . . . . . . . 33
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Tires (cont'd)
All-Season . . . . . . . . . . . . . . . . . . . . 253
All-Terrain . . . . . . . . . . . . . . . . . . . . 253
Buying New Tires . . . . . . . . . . . . . 268
Chains . . . . . . . . . . . . . . . . . . . . . . . . 272
Changing . . . . . . . . . . . . . . . . . . . . . 274
Designations . . . . . . . . . . . . . . . . . 256
Different Size . . . . . . . . . . . . . . . . . 269
Dual Rotation . . . . . . . . . . . . . . . . . 266
Full-Size Spare . . . . . . . . . . . . . . . 282
If a Tire Goes Flat . . . . . . . . . . . . 273
Inspection . . . . . . . . . . . . . . . . . . . . 265
Messages . . . . . . . . . . . . . . . . . . . . .118
Pressure Light . . . . . . . . . . . . . . . . 106
Pressure Monitor Operation . . 262
Pressure Monitor System . . . . . 261
Rotation . . . . . . . . . . . . . . . . . . . . . . 265
Sidewall Labeling . . . . . . . . . . . . . 254
Te r m i n o l o g y a n d D e f i n i t i o n s . . 2 5 7
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 270
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . 271
Wheel Replacement . . . . . . . . . . 271
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 267
Winter . . . . . . . . . . . . . . . . . . . . . . . . 253
To w / H a u l M o d e . . . . . . . . . . . . . . . . . 1 8 7