Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Vehicle Care 221
Caution
Failure to use the recommended
engine oil or equivalent can result
in engine damage not covered by
the vehicle warranty.
Viscosity Grade
Use SAE 5W-30 viscosity gradeengine oil.
Cold Temperature Operation: In anarea of extreme cold, where thetemperature falls below✓29 °C(✓20 °F), an SAE 0W-30 oil may beused. An oil of this viscosity gradewill provide easier cold starting forthe engine at extremely lowtemperatures. When selecting an oilof the appropriate viscosity grade, itis recommended to select an oil ofthe correct specification. See“Specification”earlier in this section.
Engine Oil Additives/Engine
Oil Flushes
Do not add anything to the oil. Therecommended oils meeting thedexos1 specification are all that isneeded for good performance andengine protection.
Engine oil system flushes are notrecommended and could causeengine damage not covered by thevehicle warranty.
What to Do with Used Oil
Used engine oil contains certainelements that can be unhealthy foryour skin and could even causecancer. Do not let used oil stay onyour skin for very long. Clean yourskin and nails with soap and water,or a good hand cleaner. Wash orproperly dispose of clothing or ragscontaining used engine oil. See themanufacturer's warnings about theuse and disposal of oil products.
Used oil can be a threat to theenvironment. If you change yourown oil, be sure to drain all the oilfrom the filter before disposal. Neverdispose of oil by putting it in the
trash or pouring it on the ground,into sewers, or into streams orbodies of water. Recycle it by takingit to a place that collects used oil.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer systemthat indicates when to change theengine oil and filter. This is basedon a combination of factors whichinclude engine revolutions, enginetemperature, and miles driven.Based on driving conditions, themileage at which an oil change isindicated can vary considerably. Forthe oil life system to work properly,the system must be reset every timethe oil is changed.
When the system has calculatedthat oil life has been diminished, itindicates that an oil change isnecessary. A CHANGE ENGINEOIL SOON message comes on. SeeEngine Oil Messages011 4.Change the oil as soon as possiblewithin the next 1 000 km (600 mi).It is possible that, if driving underthe best conditions, the oil life
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
222 Vehicle Care
system might indicate that an oilchange is not necessary for up to ayear. The engine oil and filter mustbe changed at least once a yearand, at this time, the system mustbe reset. Your dealer has trainedservice people who will perform thiswork and reset the system. It is alsoimportant to check the oil regularlyover the course of an oil draininterval and keep it at the properlevel.
If the system is ever resetaccidentally, the oil must bechanged at 5 000 km (3,000 mi)since the last oil change.Remember to reset the oil lifesystem whenever the oil is changed.
How to Reset the Engine Oil
Life System
Reset the system whenever theengine oil is changed so that thesystem can calculate the nextengine oil change. To reset thesystem:
1. Turn the ignition key to ON/RUN with the engine off.
2. Fully press and release theaccelerator pedal slowly threetimes within five seconds.
3. Turn the key to LOCK/OFF.
If the CHANGE ENGINE OIL SOONmessage comes back on when thevehicle is started, the engine oil lifesystem has not reset. Repeat theprocedure.
Automatic Transmission
Fluid
When to Check and Change
Automatic Transmission Fluid
It is usually not necessary to checkthe transmission fluid level. The onlyreason for fluid loss is atransmission leak or overheatedtransmission. If a small leak issuspected, use the followingprocedures to check the fluid level.However, if there is a large leak, itmay be necessary to have thevehicle towed to a dealer and haveit repaired before driving the vehiclefurther.
Change the fluid and filter at theintervals listed inMaintenanceSchedule0297,andbesuretousethe transmission fluid listed inRecommended Fluids andLubricants0305.
How to Check Automatic
Transmission Fluid
Because this operation can bedifficult, it is recommended to havethis check done at your dealer,which can monitor the transmissiontemperature. The transmission fluidlevel increases with temperature. Toobtain a highly accurate fluid levelcheck, the transmission temperaturemust be measured.
If it is decided to check the fluidlevel, be sure to follow all theinstructions here, or a false readingon the dipstick may occur.
Caution
To o m u c h o r t o o l i t t l e f l u i d c a n
damage the transmission. Too
much can mean that some of the
(Continued)
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
266 Vehicle Care
Use this rotation pattern when
rotating the tires.
If the vehicle has a compact
spare tire, do not include it in the
tire rotation.
Adjust the front and rear tires to
the recommended inflation
pressure on the Tire and
Loading Information label after
the tires have been rotated. See
Tire Pressure0260andVehicle
Load Limits0171.
Reset the Tire Pressure Monitor
System. SeeTire Pressure
Monitor Operation0262.
Check that all wheel nuts are
properly tightened. See“Wheel
Nut Torque”underCapacities
and Specifications0309.
{Warning
Rust or dirt on a wheel, or on the
parts to which it is fastened, can
make wheel nuts become loose
after time. The wheel could come
off and cause an accident. When
changing a wheel, remove any
rust or dirt from places where the
wheel attaches to the vehicle. In
an emergency, a cloth or a paper
towel can be used; however, use
ascraperorwirebrushlaterto
remove all rust or dirt.
Lightly coat the center of the
wheel hub with wheel bearing
grease after a wheel change or
tire rotation to prevent corrosion
or rust build-up. Do not get
grease on the flat wheel
mounting surface or on the
wheel nuts or bolts.
Dual Tire Rotation
When the vehicle is new,or whenever a wheel, wheel bolt,or wheel nut is replaced, check thewheel nut torque after160, 1 600, and 10 000 km (100,1,000, and 6,000 mi) of driving. Forproper wheel nut tighteninginformation, see“Removing the FlatTire and Installing the Spare Tire”underTire Changing0274.Alsosee“Wheel Nut Torque”underCapacities and Specifications0309.
The outer tire on a dual wheel setupgenerally wears faster than theinner tire. Tires last longer and wearmore evenly if they are rotated. SeeTire Inspection0265andTireRotation0265.AlsoseeMaintenance Schedule0297.
{Warning
If the vehicle is operated with a
tire that is underinflated, the tire
can overheat. An overheated tire
can lose air suddenly or catch
(Continued)
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
316 Customer Information
.Find theChevrolet-recommendedmaintenance services.
GM Mobility
Reimbursement Program
This program is available toqualified applicants for costreimbursement of eligibleaftermarket adaptive equipmentrequired for the vehicle, such ashand controls or a wheelchair/scooter lift for the vehicle.
For more information on the limitedoffer, visit www.gmmobility.com orcall the GM Mobility AssistanceCenter at 1-800-323-9935. TextTe l e p h o n e ( T T Y ) u s e r s , c a l l1-800-833-9935.
General Motors of Canada also hasaMobilityProgram.Visitwww.gm.caor call 1-800-GM-DRIVE (463-7483)for details. TTY users call1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call1-800-243-8872. (Text Telephone(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,call 1-800-268-6800.
Service is available 24 hours a day,365 days a year.
Calling for Assistance
When calling Roadside Assistance,have the following informationready:
.Yo u r n a m e , h o m e a d d r e s s , a n dhome telephone number.
.Te l e p h o n e n u m b e r o f y o u rlocation.
.Location of the vehicle.
.Model, year, color, and licenseplate number of the vehicle.
.Odometer reading, VehicleIdentification Number (VIN), anddelivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided for theduration of the vehicle’spowertrainwarranty.
In the U.S., anyone driving thevehicle is covered. In Canada, aperson driving the vehicle withoutpermission from the owner is notcovered.
Roadside Assistance is not a part ofthe New Vehicle Limited Warranty.General Motors North America andChevrolet reserve the right to makeany changes or discontinue theRoadside Assistance program atany time without notification.
General Motors North America andChevrolet reserve the right to limitservices or payment to an owner ordriver if they decide the claims aremade too often, or the same type ofclaim is made many times.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
Customer Information 319
expenses may be available. Claimamounts should reflect actual costsand be supported by originalreceipts. See your dealer forinformation.
Courtesy Rental Vehicle
For an overnight warranty repair, thedealer may provide an availablecourtesy rental vehicle or provide forreimbursement of a rental vehicle.Reimbursement is limited and mustbe supported by original receipts aswell as a signed and completedrental agreement and meet state/provincial, local, and rental vehicleprovider requirements.Requirements vary and may includeminimum age requirements,insurance coverage, credit card, etc.Additional fees such as fuel usagecharges, taxes, levies, usage fees,excessive mileage, or rental usagebeyond the completion of the repairare also your responsibility.
It may not be possible to provide alike vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttleservice, may not be available atevery dealer. Contact your dealerfor specific availability.
General Motors reserves the right tounilaterally modify, change,or discontinue CourtesyTransportation at any time and toresolve all questions of claimeligibility pursuant to the terms andconditions described herein at itssole discretion.
Collision Damage Repair
If the vehicle is involved in acollision and it is damaged, have thedamage repaired by a qualifiedtechnician using the properequipment and quality replacementparts. Poorly performed collisionrepairs diminish the vehicle resalevalue, and safety performance canbe compromised in subsequentcollisions.
Collision Parts
Genuine GM Collision parts are newparts made with the same materialsand construction methods as theparts with which the vehicle wasoriginally built. Genuine GMCollision parts are the best choice toensure that the vehicle's designedappearance, durability, and safetyare preserved. The use of GenuineGM parts can help maintain the GMNew Vehicle Limited Warranty.
Recycled original equipment partsmay also be used for repair. Theseparts are typically removed fromvehicles that were total losses inprior crashes. In most cases, theparts being recycled are fromundamaged sections of the vehicle.ArecycledoriginalequipmentGMpart may be an acceptable choice tomaintain the vehicle's originallydesigned appearance and safetyperformance; however, the history ofthese parts is not known. Such partsare not covered by the GM NewVehicle Limited Warranty, and anyrelated failures are not covered bythat warranty.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
322 Customer Information
In-Portfolio: Includes a Portfolio,Owner Manual, and WarrantyManual.
RETAIL SELL PRICE: $35.00–$40.00 (U.S.) plus handling andshipping fees.
Without Pouch: Owner Manual only.
RETAIL SELL PRICE:$25.00 (U.S.) plus handling andshipping fees.
Current and Past Models
Te c h n i c a l S e r v i c e B u l l e t i n s a n dManuals are available for currentand past model GM vehicles.
ORDER TOLL FREE:1-800-551-4123 Monday–Friday8:00 AM–6:00 PM Eastern Time
For Credit Card Orders Only(VISA-MasterCard-Discover), seeHelm, Inc. at: www.helminc.com.
Or write to:
Helm, IncorporatedAttention: Customer Service47911 Halyard DrivePlymouth, MI 48170
Prices are subject to change withoutnotice and without incurringobligation. Allow ample time fordelivery.
All listed prices are quoted in U.S.funds. Make checks payable in U.S.funds.
Radio Frequency
Statement
This vehicle has systems thatoperate on a radio frequency thatcomplies with Part 15/Part 18 of theFederal CommunicationsCommission (FCC) rules and withIndustry Canada StandardsRSS-GEN/210/216/220/251/310,ICES⇣001.
Operation is subject to the followingtwo conditions:
1. The device may not causeharmful interference.
2. The device must accept anyinterference received, includinginterference that may causeundesired operation of thedevice.
Changes or modifications to any ofthese systems by other than anauthorized service facility could voidauthorization to use this equipment.
Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-9967827) - 2017 - crc - 5/2/16
OnStar 331
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play importantinformation at the following times:
.Prior to vehicle purchase.
PressQto set up an account.
.With the OnStar Basic Plan,every 60 days.
.After change in ownership andat 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisorcan cancel or change accountinformation.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR(1-888-466-7827) immediately toterminate your OnStar services ifthe vehicle is disposed of, sold,transferred, or if the lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon aspossible. The Advisor will updatevehicle records and explain OnStarservice options.
How OnStar Service Works
Automatic Crash Response,Emergency Services, Crisis Assist,Stolen Vehicle Assistance,Advanced Vehicle Diagnostics,Remote Services, RoadsideAssistance, Turn-by-TurnNavigation, and Hands-Free Callingare available on most vehicles. Notall OnStar services are availableeverywhere or on all vehicles. Formore information, a full descriptionof OnStar services, systemlimitations, and OnStar User Terms,Privacy Statement, and SoftwareTe r m s :
.Call 1-888-4ONSTAR(1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an
Advisor.
OnStar services cannot work unlessthe vehicle is in a place whereOnStar has an agreement with awireless service provider for servicein that area. The wireless serviceprovider must also have coverage,network capacity, reception, andtechnology compatible with OnStarservices. Service involving locationinformation about the vehicle cannotwork unless GPS signals areavailable, unobstructed, andcompatible with the OnStarhardware. OnStar services may notwork if the OnStar equipment is notproperly installed or it has not beenproperly maintained. If equipment orsoftware is added, connected,or modified, OnStar services maynot work. Other problems beyondthe control of OnStar—such ashills, tall buildings, tunnels, weather,electrical system design andarchitecture of the vehicle, damage
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332 OnStar
to the vehicle in a crash, or wirelessphone network congestion orjamming—may prevent service.
SeeRadio FrequencyStatement0322.
Services for People with
Disabilities
Advisors provide services to helpSubscribers with physical disabilitiesand medical conditions.
PressQto help:
.Locate a gas station with anattendant to pump gas.
.Find a hotel, restaurant, etc.,that meets accessibility needs.
.Provide directions to the closesthospital or pharmacy in urgentsituations.
TTY Users
OnStar has the ability tocommunicate to deaf,hard-of-hearing, or speech-impairedcustomers while in the vehicle. Theavailable dealer-installed TTYsystem can provide in-vehicle
access to all OnStar services,except Virtual Advisor and OnStarTurn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
APINisneededtoaccesssomeOnStar services. The PIN will needto be changed the first time whenspeaking with an Advisor. Tochange the OnStar PIN, contact an
OnStar Advisor by pressingQor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may bewarranted as part of the vehiclewarranty.
Languages
The vehicle can be programmed torespond in multiple languages.
PressQand ask for an Advisor.
Advisors are available in English,Spanish, and French. Availablelanguages may vary by country.
Potential Issues
OnStar cannot perform RemoteDoor Unlock or Stolen VehicleAssistance after the vehicle hasbeen off continuously for 10 dayswithout an ignition cycle. If thevehicle has not been started forfive days, OnStar can contactRoadside Assistance or a locksmithto help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS canoccur in a large city with tallbuildings; in parking garages;around airports; in tunnels andunderpasses; or in an area withvery dense trees. If GPS signalsare not available, the OnStarsystem should still operate tocall OnStar. However, OnStarcould have difficulty identifyingthe exact location.
.In emergency situations, OnStarcan use the last stored GPSlocation to send to emergencyresponders.