2017 CHEVROLET BOLT EV service

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
318 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
Technical Data 319
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 319
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 319
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 320
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Service Parts
Identification Label
This label, on the inside of the trunk
area, has the following information:
. Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options and special
equipment
Do not remove this label from the
vehicle.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
Warranty Information 321
Warranty
Information
Warranty Information
New Vehicle LimitedWarranty . . . . . . . . . . . . . . . . . . . . 321
Warranty Information
New Vehicle Limited
Warranty
GM will cover repairs to the vehicle
during the warranty period in
accordance with the following terms,
conditions, and limitations.
Chevrolet Bolt EV
For vehicles sold in the United
States, in addition to the
Bumper-to-Bumper Coverage
described previously, Chevrolet will
warrant certain components for
each Bolt EV for 8 years or
100,000 miles (160 000 kilometers),
whichever comes first, from the
original in-service date of the
vehicle, against warrantable repairs
to the specific electric propulsion
components of the vehicle.
This warranty is for Chevrolet Bolt
EV vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this Bolt EV
warranty is transferable at no cost to any subsequent person(s) who
assumes ownership of the vehicle
within the 8 years or 100,000 miles
(160 000 kilometers) term. No
deductibles are associated with this
warranty.
This warranty is in addition to the
express conditions and warranties
described in the 2017 Chevrolet
Limited Warranty and Owner
Assistance Information Booklet. The
coverage and benefits described
under "New Vehicle Limited
Warranty" in the 2017 Chevrolet
Limited Warranty and Owner
Assistance Information Booklet are
not extended or altered because of
this special Hybrid Component
Warranty.
What Is Covered
This warranty covers repairs to
Hybrid specific component defect
related to materials or workmanship
occurring during the 8 years or
100,000 miles (160 000 kilometers)
term for the following:

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
322 Warranty Information
Towing
During the 8 years or 100,000 miles
(160 000 kilometers) Hybrid
warranty period, towing is covered
to the nearest Chevrolet servicing
dealer if your vehicle cannot be
driven because of a warranted
Hybrid specific defect. Contact the
GM Roadside Assistance Center for
towing. SeeRoadside Assistance
Program 0327 orRoadside
Assistance Program 0329 for
details.
Drive Motor Battery Coverage
Propulsion Battery Warranty
Policy (Bolt EV)
Like all batteries, the amount of
energy that the high voltage
“propulsion” battery can store will
decrease with time and miles
driven. Depending on use, the
battery may degrade as little as
10% to as much as 40% of capacity
over the warranty period. If there
are questions pertaining to battery
capacity, a dealer service technician
could determine if the vehicle is
within parameters. Repair (If Necessary)
Chevrolet has a network of certified
dealers who are trained to perform
repairs on Bolt EV if your vehicle
needs battery service.
Replace (If Necessary)
If warranty repair requires
replacement, the high voltage
battery may be replaced with either
a new or factory refurbished high
voltage battery with an energy
capacity (kWh storage) level at or
within approximately 10% of that of
the original battery at the time of
warranty repair.
Your Electric Propulsion battery
warranty replacement may not
return your vehicle to an
“as new”
condition, but it will make your
vehicles fully operational
appropriate to its age and mileage.
Other Electric/Hybrid Components
High Voltage Wiring, Hybrid
Powertrain and Battery Control
Modules, Air Compressor Control
Module, Accessory DC Power
Control Module, High Voltage
Battery Disconnect Control Module, Drive Motor Generator Power
Invertor Module, Battery Charger
Control Module.
Brakes
Brake Modulator Assembly
Electric/Hybrid Drive Unit
Electric drive unit assembly electric
motors, and all internal components,
including the auxiliary fluid pump,
auxiliary pump controller, electric
motor, and 3-phase cables.
What Is Not Covered
In addition to the
”What is Not
Covered“ section of the 2017
Chevrolet Limited Warranty and
Owner Assistance Information, the
Chevrolet Bolt EV specific warranty
does not cover the following items:
Wear Items
Wear items, such as brake linings,
are not covered in the Chevrolet
Bolt EV specific warranty.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
Customer Information 323
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 323
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 325
Customer Assistance for Text Telephone (TTY) Users . . . . . 326
Online Owner Center . . . . . . . . . 326
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 327
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 327
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 329
Scheduling Service Appointments . . . . . . . . . . . . . . . 332
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 332
Collision Damage Repair . . . . . 333
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 335
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 337
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 337
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 338
Event Data Recorders . . . . . . . . 338
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 339
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
324 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-877-486-5846. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600 , Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
Customer Information 325
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-877-486-5846
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-811-1926
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet Bolt EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
10122739) - 2017 - CRC - 10/3/16
326 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 319.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.