Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
4 Introduction
When the power is on and the
system is not muted, a quick status
pane will display when
O/>is
pressed. Pressing
O/>will mute
the system and trigger this pane to
show a long press is required to
actually power down the system.
Volume
The black area above the chrome
bar (2) is used to increase or
decrease the volume. There are
three ways to adjust the volume:
. Slide a finger.
. Press.
. Press and hold.
Rear Seat Armrest Control
Panel
If equipped, there is a control panel
in the center of the rear seatback.
See “Rear Seat” in the owner
manual.
1.O: Press to turn the power on
or off the sourced audio or
media playback, and sunshade
control button (if equipped).
2.
SVOLT: Press the left or
right arrow to adjust the volume
of current playback.
3.
Q(If Equipped): Press and
release the switch to control
the rear window sunshade.
See “Rear Seat” in the owner
manual.
4. PRESET: Press to go to a saved favorite.
5.
SSEEKT: Press the left or
right arrow to go to the
previous or next station on the
radio or track on a media
source. 6. SRCE: Press to change the
source of playback.
Home Page
The Home Page is where
application icons are accessed.
Some features are disabled when
the vehicle is moving.
The Home Page can be set up to
have up to five pages with eight
icons per page.
Touch
uorv, or slide a finger left/
right across the screen to access
the pages of icons.
v: Touch to go to the next
Home Page.
u: Touch to go to the previous
Home Page.
Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
10 Introduction
Pinch
Pinch is used to zoom out on a
map, certain images, or a web
page. Place finger and thumb apart
on the screen, then move them
together.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
For vehicles with high gloss
surfaces or vehicle displays, use a
microfiber cloth to wipe surfaces.
Before wiping the surface with the
microfiber cloth, use a soft bristle
brush to remove dirt that could
scratch the surface. Then use the
microfiber cloth by gently rubbing to
clean. Never use window cleaners
or solvents. Periodically hand wash
the microfiber cloth separately,
using mild soap. Do not use bleach
or fabric softener. Rinse thoroughly
and air dry before next use.
Software Updates
Contact your dealer for software
updates.
Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Radio 15
Troubleshooting
Digital Audio Delay :Wait for the
signal to process. This can take
several seconds.
Volume Change, Audio Skip,
Echo, Digital Audio Lost : Channel
signal strength may be weak or the
channel is out of range. Verify
proper reception on another
channel.
If the HD Radio signal loses
reception while listening to channel
HD1, the radio will go back to the
main non-HD Radio channel.
If the HD Radio signal loses
reception while listening to channels
HD2 to HD8, the radio mutes until
the signal can be recovered or until
the channel is changed.
HD can be disabled if driving in a
weak signal area. Touch Menu from
the AM-FM screens, then touch HD
Radio to toggle HD on and off.
Radio Reception
Unplug electronic devices from the
accessory power outlets if there is
interference or static in the radio.
FM
FM signals only reach about 16 to
65 km (10 to 40 mi). Although the
radio has a built-in electronic circuit
that automatically works to reduce
interference, some static can occur,
especially around tall buildings or
hills, causing the sound to fade in
and out.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. Static can also occur
when things like storms and power
lines interfere with radio reception.
When this happens, try reducing the
treble on the radio.
Mobile Phone Usage
Mobile phone usage, such as
making or receiving phone calls,
charging, or just having the phone
on may cause static interference in
the radio. Unplug the phone or turn
it off if this happens.
Backglass Antenna
The AM-FM antenna is integrated
with the rear window defogger in the
rear window. Do not scratch the
inside surface or damage the lines
in the glass. If the inside surface is
damaged, it could interfere with
radio reception. For proper radio
reception, the antenna connector
needs to be properly attached to the
post on the glass.
If attaching a cell phone antenna to
the glass, attach it between the grid
lines.
Caution
Using a razor blade or sharp
object to clear the inside rear
window can damage the rear
window antenna and/or the rear
window defogger. Repairs would
not be covered by the vehicle
warranty. Do not clear the inside
rear window with sharp objects.
Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Rear Seat Infotainment 37
too far forward or stepping out of the
vehicle can cause the headphones
to lose the signal or have static.
Use the volume control on the
headphones to adjust the volume.
For best audio performance, wear
the headphones as indicated with
L (Left) and R (Right) on the ear
pads. Do not let anything cover the
ear pads.
Caution
Do not store the headphones in
heat or direct sunlight. This could
damage the headphones and
repairs will not be covered by the
warranty. Storage in extreme cold
can weaken the batteries. Keep
the headphones stored in a cool,
dry place.
If the foam ear pads become worn
or damaged, the pads can be
replaced separately. To purchase
replacement ear pads, contact your
dealer. Battery Replacement
To change the batteries:
1. Loosen the screw to the battery door on the left side of the
headphones.
2. Slide the battery door open.
3. Replace the two AAA batteries.
4. Replace the battery door and tighten the screw.
Remove the batteries if the
headphones will not be used for a
long time.
Rear Seat Infotainment (RSI)
WiFi (If Equipped)
The RSI WiFi allows:
. Miracast™ to display a smart
device directly on the RSI
screen.
. Accessing music, videos, and
pictures that are saved or taken
with a smart device to the RSI
system through Digital Living
Network Alliance (DLNA)
applications. .
Playing games made for your
Android™ device directly on the
RSI screens.
. Only one smart device to be
connected to the RSI at
one time.
Device Support
Android 4.2 or later and Windows
8.1 or later devices will support
Miracast. To operate correctly, the
smart device must support Miracast,
Screen Mirroring, or Android
Wireless Display.
The RSI WiFi complies with the
WiFi Miracast specification to
communicate with other WiFi
Miracast wireless devices. The RSI
WiFi supports High-bandwidth
Digital Content Protection (HDCP)
1.0, 2.0, and 2.1.
HDCP is a form of digital copy
protection developed to prevent
copying of digital audio and video
content as it travels across
connections.
For more information, see your
dealer.
Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
42 Rear Seat Infotainment
8.o(Previous/Reverse/
Decrease)
. Radio and CD: Press to go
to the previous station or
track.
. Press to go to the
previous menu.
. Press to decrease the
brightness of the RSI
screen.
9.
w(Up Arrow)
. Press to scroll up a list.
10.
r/ENTER
. Press to select the
highlighted choice in
any menu.
. Press and hold for
quick play.
11.
p(Next/Forward/Increase)
. Radio and CD: Press to go
to the next station or track.
. Press to go to the
next menu. .
Press to increase the
brightness of the RSI
screen.
12.
x(Down Arrow)
. Press to go down a list.
13.
0(Back)
. Press to go back to the
previous menu.
. Press and hold to go back
to the now playing screen.
14. MENU .Press to go to the menu of
the now playing screen.
15. RADIO .Press to scroll through the
radio sources including AM
and FM.
To use the remote control, aim it at
the receiver window at the forward
overhead screen and press the
buttons firmly. Direct sunlight or very
bright light could affect the ability of the RSI receiver to receive signals
from the remote control. Check the
batteries if the remote control does
not seem to be working. See
“Battery Replacement”
following.
Objects blocking the line of sight
could also affect the function of the
remote control.
If a CD, Blu-ray/DVD, or MP3 disc is
in the CD slot, the remote control
O
button can be used to turn on the
video screen display and start the
disc. The infotainment system can
also turn on the video screen
display.
Caution
Storing the remote control in a hot
area or in direct sunlight can
damage it, and the repairs will not
be covered by the warranty.
Storage in extreme cold can
weaken the batteries. Keep the
remote control stored in a cool,
dry place.
Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Rear Seat Infotainment 43
Battery Replacement
To change the remote control
batteries:1. Insert a coin or key to pull up the rear cover on the remote
control.
2. Replace the two AAA batteries in the compartment.
3. Replace the battery cover.
Remove the batteries from the
remote control if it will not be used
for an extended period of time.
RSI Troubleshooting
No power : The ignition might not
be in ON/RUN or ACC/
ACCESSORY.
The picture does not fill the
screen. There are black borders
on the top and bottom or on both
sides, or it looks stretched out :
Press MENU on the remote control
to change the display mode setting.
The remote control does not
work : Check to make sure the
remote control is programmed to the
correct screen. Make sure there is
no obstruction between the remote control and the transmitter window
and check the batteries to make
sure they are not dead or installed
incorrectly.
There is no sound from the
headphones with the indicator
light on :
If the batteries are good,
make sure the headphones are
programmed to the correct screen
and on the correct channel for the
screen being viewed.
The HDMI source is running but
there is no picture or sound :
Check that the RSI video screen is
in the HDMI mode by pressing
MEDIA on the remote control.
Check the HDMI connections at
both devices.
Sometimes the wireless
headphone audio cuts out or
buzzes : Check for obstructions,
low batteries, reception range, and
interference from cell phone towers
or from cellular telephone use in the
vehicle. Check that the headphones
are on correctly using the L (Left)
and R (Right) on the headphones.
Check that the headphones are positioned properly with the
headband across the top of
the head.
I lost the remote and/or the
headphones :
See your dealer for
assistance.
The Blu-ray/DVD is playing, but
there is no picture or sound :
Check that the RSI video screen is
sourced to the Blu-ray/DVD player
by pressing MEDIA on the remote
control.
Video Display Error Messages
The video screen may display one
of the following:
Disc Error : There are disc load or
eject problems, the disc is inserted
with the disc label wrong side up,
the disc is damaged, or the disc is
not from the correct region.
No Disc Inserted : No disc is
present.
Disc Player Error : The
temperature is outside the operating
range of the RSI system. If the
temperature is within range, see
your dealer.
Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Rear Seat Infotainment 55
Selecting a Play Mode
The order the songs are played can
be temporarily chosen on a disc.
The Folder play mode is the default.
Press REPEAT to access the play
mode options:
.Single —Play a selected song.
. Folder —Play the folder in the
order the songs were recorded.
. Shuffle —Play the songs in
random order, from within the
selected folder.
Using the REPEAT Feature
REPEAT : Press to change between
Repeat One and Repeat Folder.
. Repeat One —Repeats the
song that is playing.
. Repeat Folder —Repeats the
folder that is playing.
Tips and Troubleshooting
IR Sensor Inoperative : Check that
the batteries are good in the remote
control. Check that the remote
control IR sensor is not blocked. Aim the remote control toward the
IR sensor being controlled. Select
the correct screen, 3 or 4.
No Picture :
Check that the correct
video input mode is selected. Check
that the video cable is plugged into
the jack securely.
No Sound : Check that the correct
audio input mode is selected. Check
that the audio cable is securely
plugged into the jack.
Cleaning the Video Screens
The video display screens are made
of a specially coated glass and can
be scratched or damaged by
abrasive products, solvents,
or ammonia-based window
cleaners. Clean with a soft, lint-free,
cotton cloth that has been slightly
dampened with warm water. Dry the
screens by wiping with a clean, dry
cotton cloth.
Cleaning the Components
Use care when touching or cleaning
the components such as the DVD
player or the discs. Do not use DVD lens cleaners for
DVD players because the lens of
the DVD optics can become
contaminated by lubricants.
Handle CDs and DVDs carefully.
Store them in their original cases or
other protective cases and away
from direct sunlight and dust. The
DVD player scans the bottom
surface of the disc. If the surface of
a CD or DVD is damaged, such as
cracked, broken, or scratched, the
CD or DVD may not play properly or
not at all. If the surface of a CD or
DVD is soiled, take a soft, lint-free
cloth or dampen a clean, soft cloth
in a mild, neutral detergent solution
mixed with water, and clean it. Make
sure the wiping process starts from
the center to the edge.
Do not touch the bottom side of a
CD or DVD while handling it; this
could damage the surface. Pick up
CDs or DVDs by grasping the outer
edges or the edge of the hole and
the outer edge.
Cadillac CUE Infotainment System (GMNA-Localizing-MidEast-10260791) -
2017 - crc - 1/13/16
Navigation 67
.Audio Feedback: Touch to turn
Audio Feedback On or Off.
Audio feedback is an audible
response to an action that has
occurred while using the
Character Recognition.
. ABC/abc: Select from the touch
screen to view the available
character sets. Select a
character set to change. Multiple
character sets may not be
supported by some regions. This
button also displays the
sentence case of upper or lower
case characters that are
currently active in a mixed case
mode. If only one character set
is available for the desired
region, touching the character
recognition will only open and
close the character recognition
window.
If mixed case character mode is
supported, the last buttons of
character recognition will be
upper and lower case. One-Shot Search
Enter a full or partial Address,
Contact, or POI into the search bar
and the system will search and
display all of the matches.
The contacts that are searched
include both the connected phone’s
contacts list and the vehicle’s
contacts list.
Search Process
The process of prioritizing the
search is to help shorten the length
of time at finding the results. If there
is a 100% match found when a
search type is carried out, the
remaining searches abort.
The system conducts the search in
the following order:
1. Vehicle Contacts List
2. Connected Phone Contacts List
3. POIs
4. Addresses
The Contacts are done first because
the list will be relatively short and
can be done quickly. POIs are done next because the
amount of time it takes to search for
the average POI is consistent. The
less deviation during a search would
mean an average of less time taken.
The Addresses are last because the
standard deviation for an address
search is very large. Some address
searches are very quick, but others
may take very long. Because of this,
the address search would not be
conducted unless a good match
could not be found in either
Contacts or POIs.
Autocomplete
The autocomplete is preloaded with
all recent destinations and POI
category names. Previous POI
name searches are remembered.
If only one type of result is found,
the single type result screen is
shown. Within each group, they are
listed in confidence order. This
means the highest confidence result
will be at the top.
If multiple types of matches are
found, the result list with the highest
confidence match displays.