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Troubleshooting
Applies to: vehicles with Audi connect
Problem
Audi connect se rvices :
individ ua l
Audi connect serv ices are grayed
out or not ava ilable.
Wi-Fi hotspot : it is not possible to
co nnect throug h W i-Fi.
Audi connect
Solution
Some Aud i connect services must be act ivated/config ured
through your personal myAud i acco unt befo re us ing them for the
first time. Yo ,u can find detailed informat ion on line at
my.aud iusa.com .
Delete all existing Wi -Fi connections on your mobi le device and
restart it.
135

Navig ation
(D Tips
- Distances to points of interest are shown as
a stra ight-line distance from the veh icle po
sition. The actual distance from your current
l ocation to the point of interest is updated
automat ically . The list of found points of in
terest is not resorted when this happens .
- There may be entries in the list that cannot
be d isplayed completely due to their length.
If you select these list entries using the con
tro l knob , deta iled informa tion about t he
se lected list entry wi ll be shown automati
c al ly a fter several seconds .
Point of interest online search
Applies to: vehicles with navigation system and Audi connect
You can search for points of interest on the In
ternet.
Requirement: the requirements fo r A udi con nect
services must be met
¢ page 127.
.,. Press t he I N AV /MAPI button repeated ly until
the
Enter destination menu is displayed
¢ page 136, fig. 123 .
.,. Se lect: left cont rol button > Online search . The
search area las t set is shown in the input field.
- Changing the search area : select and confirm
Search area > a search area from the list .
-Sear ching for onl ine destinations in thes e
lected search area :
enter a new city if necessa
r y. En ter a sea rch te rm su ch as restau rant . Se
l ec t and co nfirm an on line destin ation. Se lect
and con firm
Start route guidance .
- Sea rching for an online de stination in a specif
i c category :
select: Select category > desired
category,
s u ch a s Hotel s.
Find which search areas a re available under
¢ page 139, Entering a point of interest.
You can search for o n line dest inat io ns using the
voice recognition system¢
table on page 111 .
(D Tips
-Always read the chapter¢ page 133.
-Additional in format ion can be found under
www.audiusa.com/audiconnect
140
Accessing destinations from your myAudi
account
Applies to: vehicles with navigation system and Audi connect
Import destinations from your myAudi account
into the MMI.
Requireme nt: yo u must have a reg istered myAud i
account at
my .audiusa. com . You must have ave
hicle s to red in yo ur myAud i account and you
mus t have a destination stored .
.,. Press the
I NAV/MAPI button repeatedly u ntil
the
Enter dest inat ion me nu is displayed
¢page 136, fig. 123 .
.,. Sele ct: le ft control button > myAudi contacts .
.,. If necess ary, en ter yo ur myAu di user data or
your myA udi PIN. The contacts stored in myA u
di are disp layed.
- Select and confirm a contac t
> desired destina
tion .
-Sele ct and confirm Start route guidance .
(D Tips
-You only n eed to e nter the myA udi use r da ta
one time .
- You can rece ive your myAudi PI N if yo u have
set up a myAu di acco unt. For addit io nal in
forma tio n, see
my.audiusa.com .
'
Entering a destination using geo
coordinates
Applies to: vehicles with navigation system
.,. Pr ess the I NAV/MAP I button repeatedly until
the
Enter destinat ion men u is displayed
¢page 136, fig. 123 .
.,. Select: left control button > Geo coordinates .
-Select and confi rm either Latitude or Longi·
tude .
-Tur n th e control knob to change the latit ude/
longitude.
- Press the contro l knob to confirm your in put .
- Sele ct and confirm
Sta rt route guidance.

Media
-Multiple Bluetooth audio players can be
connected to the MMI, but only one mobile
device can be active.
- Bluetooth protocols AVRCP ( 1.0/1.3/1.4)
and A2DP are supported.
- Note the volume se tting on your Bluetooth
device. A udi recommends setting your mo
bile device to the maxim um vo lume when
us ing it as a Bluetooth audio player.
- The supported media functions (such as
shuffle) depend on the Bluetooth device be
i ng used.
- For more information on the supported de
vices, visit
www.audi.com /bluetooth or
contact your author ized Audi dealer or au
thorized Audi Service Facility.
Wi-Fi audio player
A ppl ies to: ve hicles w ith Wi-F i
Using the Wi-Fi audio player media source on the
MMI, you can connect and operate your Wi-Fi-ca
pable media player (su ch as a smartphone) to
wirelessly play music from your media player
li
brary. The media player is connected through the
vehicle's Wi-Fi hotspot . A UPnP Server opp or an
integrated UPnPIDLNA server on your media
player is required to access your media player
li
brary.
Req uirement: the Wi-Fi function on your media
p layer must be switched on. The
Audi MMI con
nect
app or a UPnP server app must be installed
on your med ia player .
Or: you must be us ing a
media player wit h an integrated UPnP/DLNA
server .
-Connecting a media player : press the I MEDIA!
button. Press the left control button unti l the
sources overview
c::;,page 164 is d isp layed. Se
lect and co nfirm
W i-Fi audio player
(J) c::;, page 164, fig . 145.
- If necessary, select a nd confirm Wi -Fi off >
Turn on Wi-Fi
to activate Wi-Fi in the MMI. Se
lect
Wi-Fi settings , if necessary. Select the
same settings on the wire less media player
that are used for the Wi -Fi hotspot .
-Start ing the Wi -Fi audio pl ayer : start the Audi
MMI conne ct
app or a UPn P serve r app . Or: al
low medi a shar ing o n your medi a player.
160 Operating the medi
a playe r:
the med ia p layer is
operated through the MMI.
- Press the left control b utton repeatedly until
the
Folders menu item appears . Select and con
firm
Folders.
- Playing mu sic from the media player:
select
and confirm
Media cent er.
Web radio :
see c::;, page 161.
A WARNING
-As t he d river, do not allow usage of the Wi
Fi ho tspot to distract you from driv ing, as
this could increase the r isk of an accide nt.
- It is o nly safe to use tablets, laptops, mo
b ile devices and other s imilar devices when
t he vehicle is stat ionary because , like all
loose objec ts, they co uld be thrown a round
t he inside o f th e ve hicle in a crash and ca u se
serious inju ries. Store these types of devices
secure ly w hile d riving .
- Do no t use any W i-Fi devices wit hin range of
t he airbags while dr iv ing. A lso rea d the
warn ings in the chapter
¢page 196.
(D Note
You are re spon sib le fo r all pre ca utio ns taken
fo r d ata p rotection, an ti- v irus pro te cti on and
protection ag ain st loss o f data on mobi le de
v ices that a re used to access the Internet
thro ugh the W i-F i hotspot .
(D Tips
-The Wi-Fi connec tion is reconf igure d when
inserting or removin g the m ini SIM ca rd in
t h e SIM card reader*. There may be a tem
porary interr upt ion in aud io playback, de
pend ing o n the media player.
- Always read the chapter
c::;, page 133, About
Audi connect.
- Please note that a Wi-Fi connection does
not automatically make it possible to use
t h e Internet. For addit ional information,
see
c::;, page 127.
-To avoid interr upt ions during playback, de
act ivate the power sav ing funct io n on the
media player or co nnect it to a cha rger.

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-The loading times for the audio data depend
on the media player used and the number of
files that it contains.
- A maximum of 2,000 entries per directory
are displayed in the MMI.
- Songs downloaded for offline use using mu
sic streaming services are stored on your mobile device (such as a smartphone) and
may be DRM protected. The Wi-Fi audio
player will not play DRM protected files.
- Contact your authorized Audi dealer or au
thorized Audi Service Facility for additional
information on the Wi-Fi audio player.
Online media and
Internet radio
Applies to: vehicles with Audi connect
You can playback and operate various online me
dia services and Internet radio using the MMI.
• Press the I MEDIAi button. Press the left control
button until the sources overview<>
page 164,
fig. 145
is displayed .
Applies to: using online media and Internet radio
Requirement:
- The
Audi MMI connect app must be installed
and open on your mobile device.
- You must be logged into your my Audi account
in the
Audi MMI connect app and you must
have selected your vehicle.
- The Wi-Fi function on the mobile device and on
the MMI must be switched on.
- If necessary, check in the connection manager
<=> page 176 if the mobile device you connected
is selected under the
MMI connect app (~).
-The MMI must be connected to the network.
- The symbol for the
Online media* source @
<=> page 164, fig . 145 is shown in the MMI.
Applies to: using online media
Additional requirement:
- A supported online media service must be avail
able in your country.
- You must have an account with a supported on
line media service.
- Depending on the online media service, you
must install and open an app on your mobile
device .
Media
Starting Online media
- Press the I MEDIA i button. Press the left control
button until the sources overview
c:> page 164
is displayed.
- Select and confirm an online media service.
Starting Internet radio
- Press the I MEDIA ! button. Press the left control
button until the sources overview
c:> page 164
is displayed.
- Select and confirm
Internet radio . The Internet
radio browser or the last station that was play
ing is shown.
- Selecting the station : if necessary, select and
confirm a category in the Internet radio
Brows
er
> a station.
Online media and Internet radio: additional op
tions
- Press the right control button.
The following options may be available, depend
ing on the information shown (such as the sta
tion/track that is currently playing):
-Sound settings: see<> page 179.
-Wi-Fi settings: see <> page 131, Wi-Fi hotspot.
-Connection manager : see<> page 176.
-Additional options may be available, depending
on the active online media service or Internet
radio.
A WARNING
- It is only safe to use tablets, laptops, mo
bile devices and other similar devices when
the vehicle is stationary because, like all loose objects, they could be thrown around
the inside of the vehicle in a crash and cause
serious injuries . Store these types of devices
securely while driving.
- Do not use any Wi-Fi devices within range of
the airbags while driving . Also read the
warnings in the chapter <>
page 196.
Q) Note
Please note that there generally are addition
al costs when using an online media service
account, especially when it is used interna
tionally.
-
161

Media
@ Tips
-Depending on the Internet connection and
network traffic, a connection loss can occur
during p layback of on line media serv ices.
- Online media and Internet radio usage de·
pends on the service avai lability of the third
party provider.
- Audi AG simply makes the access to online
media serv ices possible th rough the MMI
and does not take any respons ibility for the
contents of the online med ia services.
- Always read the chapter <=>page 133, About
Audi connect.
- Depending on the mobile device used, the re
may be interrupt ions during media playback
and when using the
Audi MMI connect app .
To avoid interruptions when usi ng a mob ile
d evice, do not loc k the sc reen on yo ur mo
bile devi ce and keep the
Audi MMI connect
a pp in the foreground.
- Contact you r authorized Audi dea ler or au
thorized Audi Se rvice F acili ty for a ddi tional
i n format io n a bout o n line medi a.
Multimedia connections
USB adapter for Audi music interface or
USB charging port
Depending on the vehicle equipment , you can
connect your mobile devices (such as a smart
phone or MP3 player) to the Audi music interface
or a USB charging port using a special USB
adapter.
Fig . 14 2 Aud i USS ada pte rs
CD US B adapter for dev ices w it h a m icro USB con
nection
162
@ USB adapte r fo r devi ces wi th an Apple Light
ning connection
@ USB ad ap ter fo r devices wi th an Apple Dock
con nector
You can purchase the USB adapter from an au
tho rized Audi dea ler or at specialty s to res.
(D Note
Hand le the USB adapter carefully. Do not al
l ow it to be pinched .
Audi music interface
Applies to: vehicles with Aud i music interface
Connect your mobile devices to the Audi music
interface in order to operate them through the
MMI and charge the battery.
Fi g. 14 3 Connect ing mob ile devic es
The Audi music interface is located in the center
console storage compartment @
~ page 6,
fig. 2.
- Connecting a mobile device using a USB
adapter :
connect the applicab le USB adapter @
c:!) fig. 143 to the port on the Audi music inter
face ® and then connect the adapter to the
mob ile dev ice
CD (suc h as an iPod).
- Charging a mobile device using a USB adapter :
when you connect a mobile device to the Audi
mus ic interface ® using the applicable USB
adapter @<=> fig . 143 , the battery w ill auto
mat ically cha rge.
- Disconnecting a mobile d evice from the Audi
music interface :
remove the USB adapter @
<=> fig . 143 from the Audi music interface ®
r=;, fig. 143.
-Disconn ecting mobile devices with an Apple
Dock connecto r:
remove the Apple Dock .,..

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connector from the Apple device with the re
lease tabs pressed in@
¢page 162, fig. 142.
The media are started and operated through the
mobile device or the MMI, depending on the de
vice being used
q page 164.
Connecting two mobile devices: if two mobile
devices (for example iPod and smartphone) are
connected at the same time, then both devices
can be used as playback sources.
You can connect mobile devices using the analog
AUX port.
-Connecting a mobile device to the AUX input:
connect the cable®¢ fig. 143 to the AUX in
put @ on the Audi music interface and then to
the mobile device © (such as an MP3 player or
smartphone) .
-Disconnecting a mobile device from the AUX
input:
remove the cable®¢ fig. 143 from the
Audi music interface.
-Operation: select and confirm the External au
dio player
source @¢ page 164, fig. 144 . The
media are started and operated through the
mobile device@~
fig. 143.
.8, WARNING
Driving requires your complete and undivided
attention. As the driver, you have complete
responsibility for safety in traffic. Never oper
ate mobile devices while driving, because this
increases the risk of an accident.
@ Note
- Remove the connector from the Audi music
interface carefully so it is not damaged.
- Use a USB extension cable to connect devi
ces that have an integrated USB connector
(such as a USB stick) to prevent damage to
your USB device and the Audi music inter
face.
- Extremely high or low temperatures that
can occur inside vehicles can damage mobile
devices and/or impair their performance.
Never leave mobile devices in the vehicle in
extremely high or low temperatures .
Media
{!) Tips
-Do not use an additional adapter or USB ex
tension cable to connect mobile devices to
the Audi music interface that already have a
cable or that must be connected with a USB
adapter( ¢
page 162). They may impair the
functionality .
- You can purchase the AUX connector cable
from an authorized Audi dealer or at spe
cialty stores .
- Functionality is not guaranteed for mobile
devices that do not conform to the USB 2.0
standard.
- USB hubs are not supported .
- Some versions of the iPod such as the iPod
shuffle cannot be connected to the USB
adapter for devices with Apple Dock connec
tor . Connect these devices using a AUX con
nector cable.
- Video playback through the Audi music in
terface is only supported if the connected
device is recognized as a USB storage device
(for example a USB stick). Apple devices and
MTP devices (such as smartphones) are not
recognized as USB storage devices .
- iPod/iPhone malfunctions also affect the
operation of the MMI. Reset your iPod/
iPhone if this happens.
- For important information on operating
your iPod/iPhone, refer to the user guide for
the device. Audi recommends updating the
iPod/iPhone software to the latest version.
- For more information about the Audi music
interface and supported devices, check the
Audi database for mobile devices at
www.audiusa.com/bluetooth or contact an
authorized Audi dealer or authorized Audi
Service Facility.
163

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Media center
Various categories for selecting audio/video*
files are available in the media center .
Fig. 146 Example: USB stick catego ries
Fig . 147 Examp le: USB stick categories
~ Press the I MEDIAi button. Press the left control
button until the source overview is disp layed.
Se lect and confirm the desired source.
(!) Active source
The active source is highlighted. The active
source symbol @ may change depending on the
connected device, t he online media service* or
Internet radio*. As an example, a USB stick is
shown ¢
fig. 146 connected to the Audi music in
terface*.
Depending on the active source, you can select
audio/video files* from the fo llowing categories
and add them to the playlist:
@ Favorites
The Favorites category appears if at least one en
try is stored in the favorites list . See
¢ page 166,
Favorites.
@ Artists
All available artists are displayed. Se lect and con
f ir m an artist, an album and then a track.
Media
@ Albums
All available albums are displayed . Select and
confirm an album and then a track .
® Genres
All availab le genres are displayed. Select and
confirm a genre (s uch as
Pop ), an artist, an al
bum and then a song.
@ Tracks
All available tracks are displayed . Select and con
firm a track.
0 Folders
The folder structure or track/chapter list is dis
played . Select a folder, if necessary . Select and
confirm a track.
® Playlists
All availab le playlists from the source and the
smart playlists are displayed. Se lect and confirm
a playlist and then a track.
Smart playlists :
- Last played tracks :
the last tracks played in the
selected source are displayed.
- Most played : the most played songs in these
lected source are displayed.
- 5 stars to 1 star: tracks from the selected
source are displayed according to their rating.
- Not rated: all files from the selected source
without rating information (for example, in the
!D3 tag) are displayed.
@ Videos*
All ava ilab le video files are displayed . Select and
confirm a video file.
@ Tips
-Only the categories supported by the medi
um are available . For example, CD/DVD
ROM tracks cannot be selected with catego
r ies such as
Artists , Albums or Genres .
With an iPod (source: Audi music interface
¢ page 162), the Pod casts, Audio books
and Composers categor ies are also availa
ble .
165

Media
- For safety reasons, the video image is only
displayed when the vehicle is stationary. On
ly the sound from the v ideo p lays while driv
i ng.
- When synchronizing a portable device with
"Cloud" services, p laylists may display incor
rectly in the MMI. Use the media center in
the dev ice.
Free text search
You con search in the active source by tracks and
video files*, for example
F ig. 148 Input field and result s list for free text searc h
You can open the free te xt search <=> fig. 148 de
pending on the selected source.
Req uirement: the playlist
r:!) page 166 or media
center
c!) page 165 must be displayed.
Opening free text search
• Keep turning the control knob to the left until
the
free text search input field(!}=:> fig. 148 ap
pears.
Or : push the control knob up.
Using the free text search: see c::> page 104, Free
text search.
Entries that contain the entered search term are
listed in the res ults list @<=>fig.
148. You can
sear ch for a rtists @<=>
fig. 148, albums ® or
tracks @ as well as genres and videos.
(D Tips
-It will then searc h through the files in the
active source.
- If the free text search was opened in the
Folders 0 category<=> page 165, fig. 147 or
in the
Composers , Podcasts and Audio
books
category, then it will only search
through files in that folder.
166
Playlist
Fig. 149 Examp le: playlist
The track, artist, album and album cover, if appli
cable, will appear in the playlist.
Options
See c!) page 167, Additional settings.
Favorites
You con store up to 50 entries for each source in
the favorites list.
Requirement: the playlist or media center must
be open.
- Select the desired entry from the playlist or
media center .
- Select: r ight control button>
Store as favorite .
Or:
press and hold the control knob for several
seconds.
When you store a track as a favorite, the associ ated album will appear in the favorites list as an
entry .
Requirement: at least one entry must be stored
in the favorites list.
Displaying the favorites list : press the I MEDIAi
button. Press the left control button until the
sources overview<=>
page 164 i s disp layed. Select
the source that contains the
cotego-
riesc:;, page 165
(for example, SD card). Select the
Favoritescotegory.
Requirement: the favorites list must be dis
played.
-Listening to a favorite : select and confirm an
entry from th e favorites list. .,.