CXl CXl .... N r--N .... 0 N > 00
Troubleshooting
Applies to: ve hicles with telep hone
Problem
Pairing
the cell phone to the MMI
failed.
After pai ring,
not all contact s/no
contacts
are loaded in the MMI.
Certa in
telephone functions are
gr ayed out o r not avai lab le.
Some
telephone function s are
switched off o r not avai lab le, even
tho ugh t he cell phone is support -
ed .
Telephone
Solution
Check if the requirements for pai ring a ce ll phone have been met
<=>page 177.
Or: check if you accidentally declined the pairing setup PIN on
your cell phone . If necessary, repeat the pairing process
<=>page 177.
Avoid using special c haracters in names .
Avoid using contact groups on your cell phone.
The te lephone funct ions depend o n the cell phone service p rovider
and the cell p hone you are using. Yo u ca n ob tain more info rma-
tion from your cell phone se rvice provide r, in your cell phone user
g ui de or in the database for mob ile dev ices at
www.audiusa.com /
bluetooth .
On corporate phones, some Bluetooth setti ngs may not be com-
patib le or the ce ll phone Bluetooth f unct ion may be deactivated.
You c an obtai n more informa tion from yo ur system adm inistrator.
189
a, co ..... N
" N ..... 0
.. Confirm your entry with OK.
Then you can open your personal sett ings from
your myA udi account in your vehicle.
@ Tips
You can receive your myAud i PIN if you have
set up a myA udi account. For additional infor
mat ion, see
my.audi usa.com .
Opening Audi connect
(Infotainment)
A ppl ies to: ve hicles with Audi co nnect (Infota inment)
Fig . 184 Aud i co nnect (Infota inment) home page
.. Select: the I MENU ! button > Audi connect .
.. If necessary, confirm the note displayed with
Acce p t.
A list of all of the available Audi connect Infotain
ment services is shown in the Infotainment sys
tem
display¢ fig. 184 .
You can a lso filter the Audi connect Infotainment
services by category:
.. Select : I MENU I button > Audi connect > left
contro l button
> for example, N avi gat ion for
the Audi connect Infotainment services in the
navigation
menu ¢ page 193 .
Audi connect
Infotainment services
Basic functions
Ap plies to: ve hicles w ith Audi co nnect (Infot ainment)
If available, funct ions specific to certain services
are in the select ion menu of that particular Aud i
connect Infotainment
service ¢ page 160. The
N ~ 1> Not availab le in all la nguages.
Audi conne ct (Inf otainment )
basic functions are in the corresponding options
menu:
,. Select: ! MENUI button> Audi connect > desired
Audi connect Infotainment service>
right con
trol button.
Depend ing on the Audi conne ct Infota inment
service selected, the following basic funct ions are
available :
Save as prev iew*
You can save every Aud i connect Infotainment
service as a preview and d isplay it on the Audi
connect (I nfota inment) home
s c ree n@
¢ page 191 , fig . 184.
Show on map
You can show selected contents on the map and
use them for route gu idance .
Lo g in
Refer to ¢ page 190, Logging into myAudi in the
vehicle .
Read out1>
You can allow the MMI to read out the selected
contents.
Calling*
If a phone number was assigned to an e ntry, you
can call the number, for examp le to reserve tick
ets.
Start route guidance
If a c ity was added to an ent ry, such as for C ity
Ev ent s,
yo u can use it as a navigation dest ina
t ion. Rou te g uidance sta rts immed iately.
Change sea rch area
The set search area can be changed at any time.
Additional information on search areas can be
found
under ¢ page 203 .
Closin g Audi connect Infotainment ser vices
Regardless of the funct ion selected, you can
close an Audi connect Infotainment service at any
Ill>
191
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Different functions are available depending on
the Twitter category you have selected:
- New twe et: you can post a new tweet using
pre-made temp lates or using myAudi tem
plates that you have created yourse lf .
- Refr es h: the selected Tw itter function is re
freshed.
- Favori te: mark a Tweet as favo rite to show you
l ik ed it.
- Retw eet: you can quote a Tweet to share it with
others.
(j) Tips
- Other settings such as account, language,
Tweet security and location settings
cannot
be changed in the MMI. These changes must
be made on the Twitter website .
- You can only connect
one Twitter account
wi th you r myAudi account.
- Audi connect (Infotainment) makes it possi
ble to access Tw itter. Permanen t ava ilability
cannot be guaranteed, because that de
pends on Twitter.
Travel (travel guide)
Applies to: vehicles with Audi connect (Infotainmen t)
You can use the Audi MMI connect opp to store
points of interest on your mobile device (such as
a smartphone) and then use them for route
guidance in the MMI .
Requirement:
The
A udi MM I connect app must be installed and
open on your mobile device .
You must be logged i nto your myAud i account in
the
A udi MMI conn ect app and you must have se
l ected your vehicle.
The Wi-Fi funct ion on your mobile device and on
the MMI must be switched on.
The MMI must be connected to the network.
.,. Press: I MENU I button > Audi conne ct > left con-
t ro l button
> Inf ormati on category > Tra ve l.
Afte r opening the travel guide, travel tips in yo ur
a rea will be displayed incl uding c urrent rat ings as
well as the correspond ing category.
Audi c onn ect ( Inf ota inm ent )
.,. Press the le ft control button to change the cat
egory (such as bars nearby) .
A WARNING
= -
-It is only safe to use tablets, laptops, mo
b ile dev ices and other similar devices when
the vehicle is stationary because, like all loose objects, they co uld be thrown around
the inside of the vehicle in a crash and cause
serious inju ries. Store these types of devices
securely while d riving.
- Do not use any wireless devices on the front
seats within range of the airbags while dr iv
ing. Also read the warnings in the chapte r
¢ page 271, Front airbags.
(D Tips
-Units of measurement, language settings
and time are shown in the Infotainment sys
tem display based on how they were set in
the system settings
¢ page 241.
Audi connect (Infotainment) in navigation
Applies to: vehicles with navigation system and Audi connect
(Infotainment)
.,. Select : !MENUI button> A udi conn ect > left
control button >
Na vig atio n.
The following Audi connect Infotainment services
are currently ava ilable:
- Navigation with
online m ap vie w and Street
Vi ew
¢ page 212.
- Point of Intere st (POI) on line sea rch with
v oi ce re cognit ion
(such as restaurants): plan
route guidance using the MMI contro l pane l
¢ page 203 and the voice recogn ition system
¢ page 170 .
-Set up destinations in your MMI using your
myAu di account or onl in e map vie w
¢page 212 .
-On line traff ic informat ion : receive up-to-the
m inute traffic informat ion about acc idents,
road construction and other inc idents
¢ page 215 .
-Map update: import navigation map updates
direct ly to your veh icle using an SD card or as
an online update
¢ page 213.
193
Audi connect (Infotainm ent )
(D Tips
-For the m ap update Audi connect Infotain
ment service via SD card, check the current
software vers ion in your vehicle and then
check
m y.audi usa .com to see if a newer ver
sion is available . You can also have the new
navigation data installed by an Audi dealer,
which can be done for an additional charge .
- You can find add itional information about
the
map update online at
www. audiu sa .com /m yaudi .
Audi connect (Infotainment) on the phone
Applies to: veh icles with Audi connect (Infota inment)
.,. Se lect : I MENU I button> Audi conne ct> left
contro l bu tton
> C ommunication .
The follow ing Audi connect Infota inme nt services
are currently availab le:
- Stor ing contacts on your computer using your
m yA ud i Ac co unt and loading the contacts into
the MMI directory
<=:> page 187.
Audi connect (Infotainment) in Media
menu
Applies to: ve hicles w ith Wi- Fi audio playe r and Aud i connect
(Infotainment)
.,. Se lect : IMENUI button> Audi c onne ct > right
contro l bu tton
> Ent erta inment .
- Wi-Fi audio pla yer:
you can access the media
cente r th rough a Wi-Fi connected media player
(such as a smartphone)
c:> page 226 .
-Online m edi a and Int ern et r adi o: offers access
to diffe rent onl ine media services and ope ra
tion through the MMI using the
Audi MM I con
n ect
app .
A WARNING
It is on ly safe to use tab lets, laptops, mobi le
devices and other similar devices when the ve
hicle is stationary because, like all loose ob
jects, they could be thrown around the ins ide
of the veh icle in a crash and cause serious in
jur ies . Store these types of devices securely
wh ile driving .
194
(D Note
A lways fo llow the information found in c:> 0 in
Wi-Fi hotspot on pag e 195.
@ Tips
- Also see the chapter ¢ page 196, Audi con
nect (Infotainment) general information .
-For more information on the Wi -Fi audio
player and supported devices, contact an
authorized Audi dealer or authorized Audi
Service Facility.
Additional options
App lies to : vehicles with Aud i connect (I nfotainment)
.,. Select: !M ENU I button> Aud i con nect > right
control button .
T he following options are available in the Aud i
connect Infota inment servi ces overview :
Log in*
Refer to c:> page 190, Logging into myAudi in the
vehicle .
Connection manag er
Refer to c:> page 242.
Li cens e subscription
The validity and exp ira tion date of your license s
are displayed. When the function is sw itched on
~. the message Warning b efor e subscr iption
ex pires
will display to warn you that your license
i s about to exp ire.
Refre sh
The content of the selec ted Audi connect Info
ta inment service or the ent ire Audi connect (Info
ta inment) list is updated .
Audi connect (Infotainm ent )
Aud i conn ect (MMI)
W ith the Audi c onn ect (MMI) function, yo u can
Allo w or Deny the use of A udi connect Infotain
m ent services if the connection is set to
N o re
q uest
or With reque st .
Wi-Fi devic es*
Using the Wi-Fi de vic e s function, you can All ow
or D eny a connection to the Interne t.
A WARNING
- As the driver, do not allow usage of the Wi
Fi hotspot to distract you from driving, as
this could increase the risk of an accident.
- It is only safe to use tab lets, laptops, mo
bile devices and other similar devices when
the vehicle is stationary because, like all
loose objects, they could be thrown around
the inside of the vehicle in a crash and cause
serious injur ies. Store these types of devices
securely whi le driving .
- Do not use any w ireless devices on the front
seats w ith in range of the a irbags while driv
ing . Also read the warnings in the chapter
q page 2 71, Front airbags.
Audi connect
(Infotainment) general
information
Audi connect Infotainment services
Applies to: vehicles with Audi connect (Infotainment)
@ Tips
- You can on ly use services supported by Audi
connect (Infotainment) if you have the op
tiona l MMI Navigation plus equipment with
MMI touch* and Audi connect (Infotain
ment) .
- Use of the LTE* mob ile network standard is
not available in every country . Contact an
authorized Audi dealer or authorized Audi
Service Fac ility or your cell phone serv ice
provider for additional informat ion .
- Usage of Audi connect Infotainment serv
ices depends on the availability of services
through th ird party prov iders .
196
- Audi connect Infotainment services are on ly
available within the cell phone network cov
erage from your cell phone service provider.
- Audi connect Infotainment services are
available in the USA. Audi connect Infotain
ment services are currently not availab le in
Canada or in Mexico.
- Also read the information in the chapter
q page 177, Telephone.
-Availability, scope, prov iders, screen display
and costs of services may vary depending on
the country, model, mode l year, end device
and rates. Additional information can be
found under
www .audiu sa .com /aud icon
nect
- An initial registration/act ivat ion on the
myAudi platform at
www .audiusa .com /
m yaudi
is requ ired to use individual serv
ices. You can contact an author ized Audi
dealer or Aud i connect (Infotainmen t) cus
tomer service at (877) SOS -AUDI (2834) to
rece ive information on options for expand
ing your usage and any costs that may re
sult.
- The Audi connect Infotainment services are
a Wi-Fi/lnternet-based system . If the sys
tem does not function correct ly even
though all of the requirements are met,
please try again later or contact Audi con
nect (Infotainment) customer service at
(877) SOS-AUDI (2834).
- For detailed information on Aud i connect
(Infota inment) and the Terms of Use, refer
to
www .audiusa.com /aud iconnect .
Data protection
Applies to: vehicles with Aud i connect (Infotainment)
(D Tips
- Your pr ivacy is important to us.
- AUDI AG colle cts, processes, s hares and
t ransmits your personal info rmation in a c
c o rdance w ith legal reg ulations in order to
ensure p roper function and availability of
the individua l Audi connect Infotainment
serv ices. You can view the complete, current
and valid Audi connect (Infotainment) data
protection policy in your MMI. The myAud i
..,.
CXl CXl .... N r--N .... 0 N > 00
platform is available for to you to activate
additional Audi connect Infotainment serv
i ces and to transfer data to your vehicle,
among other services. A one-time registra
tion is required to establish a connection to
your vehicle. For this purpose, AUDI AG col lects, processes, transmits and uses your re
quired personal informat ion as required for
you to use the se rvices provided by AUDI
AG. Your information is not distributed to
third parties . Us ing your ce ll phone w ith
your myAudi platform allows you to trans
mit data for your Audi connect Infotain
ment services functions to your vehicle and
you can allow specific veh icle data to be
transm itted from your vehicle.
- By act ivat ing special information services
that are part of your Audi connect (Infotain ment) portfolio, you can use these funct ions
directly in your veh icle by enter ing data to
confirm your ident ity (to use social net
works, fo r example). To do this, the identifi
cation information you prov ided is forwa rd
ed with the reques t to the respect ive service
provider. Then you can access your personal
content using a secure connection. This con
tent is displayed in the vehicle for your use.
Troubleshooting
Appl ies to: vehicles with Audi connect (Infotainment)
Problem Solution Audi c
onn ect ( Inf ota inm ent )
Your personal content is not stored within
Audi AG. The necessary connection informa
tion is processed and used for prov iding
serv ices and the proper funct ion of the serv
ices in accordance with applicable legal
guidelines.
- You can find additional information in your
MMI in the options menu for the selected
Audi connect Infotainment service and a lso
online at
www .audiusa.com /audiconn ect .
- By providing Aud i connect Infotainment
serv ices, Audi of America is authorized to
collect, process, transmit and transfer infor
mation about you and your vehicle. Addi
tional info rmation can also be found in yo ur
MMI in the options menu for the selected
Audi connect Infotainment service .
- Informat ion on o ur data protection meas
ures in conjunction with the mobi le Audi
connect (Infotainment) app lication can be
found in the application's privacy policy . For
additional information about the
ww w.audiusa .com /m yau di webs ite or oth
er applications, websites or on line services
connected to Audi, v is it
www.audiusa .com /
privacy .
Aud i connect Infot ainment ser v-
Some Audi connect Infotainment services must be act ivated/con-
ic es : individual Aud i connect Info- figured through your personal myAudi account before us ing
tainment serv ices are grayed out or them for the first time . You can find deta iled informat ion on line
not ava ilable. at
www.audiu sa.com /m ya udi
Wi-Fi hot spot :
it is not possible to Delete all existing Wi-Fi connections on your mobi le device and
connect throug h Wi- Fi. restart it.
197
Audi connect e-tron ser vic es
Audi connect e-tron
services
Introduction
A pp lies to: ve hicles w ith Audi co nnect e-tro n se rv ic es
With Audi connect e-tron services l), you can ac
cess various information or control individual
functions remotely using mobile dev ices (such as
a smartphone) or a web portal.
- Trip
data¢ page 198.
- Doors and lights ¢ page 198.
-Vehicle status report ¢page 199.
-Car Finder¢ page 199.
- Charging ¢ page 199.
-Climate control ¢page 199.
A WARNING
Also read and follow the instructions regard
ing traffic
safety¢ page 158.
Setup
A pp lies to: ve hicles w ith Audi co nn ect e -tro n serv ices
To use Audi connect e-tron services 1), p lease
note the following:
R equi rements
-An authorized Audi dealer must complete a
one-time activation of Audi connect e-tron serv
ices for your veh icle before you can reg ister on
l ine .
- Then register at
etro n .a udiu sa.com. You can
use and manage the Audi co nnect e-tron serv
ices there .
- If you require ass istance w ith the Audi connect
e-tron services, you can call customer service at
( 844 ) 57 3-8 76 6.
-Your mobile devices must be compatible.
l) The mob ile netwo rk service is offe red by a service provid·
er . You can obtain more infor mation about your mobile
network provider from an authorized Aud i dealer or by
ca ll ing
(877) 505-2834. Connected devices are not al
w ays 4G-comp atible. The availability of a high-speed net
wor k m ay be reduced during peak usage or by your loca
tio n, the reception, and other factors . Network coverage
cannot be guaranteed everyw here. Fo r more informa tion
o n mob ile coverage , see the Audi co nnect overv iew fro m
yo ur mob ile netwo rk prov ider.
19 8
Trip data
App lies to : vehicles wi th Audi connect e -tr on services
The Driver Information System collects data un
der certain conditions and sends it to a server.
When data is stored, you can access va lues such
as these using the service:
- driving durat ion,
- average speed driven,
- distance driven,
- average electric consumption.
For additional information on the Driver Informa
tion System, refer to
¢ page 17, Driver informa
tion system.
Doors and lights
App lies to : vehicles wi th Audi connect e- tron services
You can access and disp lay the current status of
the following vehicle data on your mobile devices
without having to be inside the vehicle.
- If the veh icle doors and lids a re open/closed,
- Park ing lights are on/off.
For additional information on opening and clos
i ng the doors or for the vehicle light ing, refer to
¢ page 34, Opening and closing or to ¢ page 51,
Exterior lighting.
(D Tips
- If the high-voltage battery is not charged,
the amount of access requests is limited to
l S after switch ing off the ign ition. This
helps conse rve the 12 vo lt vehicle battery.
You cannot contro l functions or access in
formation if the charge leve l of the 12 volt
vehicle battery is too low.
Navigation
Navigation
Opening navigation
Applies to: veh icles w ith navigation system
The navigation system directs you to your desti
nation , around traffic incidents and on alterna
tive routes, if desired .
Fig. 185 Diagram : Ente r dest inatio n menu
"'Press the I NAV/MAPI button.
The
Enter destination menu is displayed after
opening navigation. If availab le, the following in
formation can be d isplayed in the Infotainment
system display:
@ Input field for free text search 200
@ Home address . . . . . . . . . . . . . . . . 202
@ Last destinations . . . . . . . . . . . . . . 201
© Stored favorites . . . . . . . . . . . . . . . 202
If you have connected a cell phone to the MMI,
your directory contacts will also be listed if they
have navigation data assigned to them.
The
Favorites @¢ fig. 185 men u item as well as
the directory/contacts are only shown in the
En·
ter destination
menu if you have entered one o r
more characters using the input field.
Switching between destination entry and the
map :
-Press the I NAV/MAPI button repeated ly until
the map is d isp layed.
Or : select the left contro l
button
> Switch to map.
_& WARNING
- The demands of traffic require yo ur full at
tention . Always read the chapter
~ page 247, Driving safety.
-Obey all traffic laws when driving.
200
.
- The route calculated by the navigation sys
tem is a recommendation for reaching your
destination. Obey traffic lights, stopping re
strictions, one-way streets, lane change re
strictions, etc .
(D Note
- If
the dr iv ing directions conflict with traffic
laws, obey the traffic laws.
- To reduce the risk of an accident, adjust the
volume of the navigat ion system so that s ig
nals from outs ide the veh icle, such as police
and fire s irens, can be heard easily at all
t imes.
(D Tips
- Snow and obstruct ions on the GPS antenna
or interference caused by trees and large
buildings can impair satellite reception and
affect the system's ability to determine the
vehicle position. Several deactivated or mal
functioning satellites can also interrupt GPS
reception and affect the system's ability to
determine the vehicle position.
-Because street names somet imes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
Entering a destination
Free text search for destinations
Applies to: vehicles with navigation system
With the free text search, you con enter the navi
gation destination data all at once in any order using the MMI touch control
pad* or the letter/
number speller (for example, 20 Elm Street, Chi
cago). Likewise, you can search for points of in
terest, contacts, previous destinations or favor
ites to navigate to the desired address.
Press the I NAV/MAPI button repeatedly until the
Enter destination menu is displayed~ page 200,
fig. 185 .
"' Push the control knob up. The input fie ld is dis
played @¢ page 200, fig. 185.
- Enter one or more search terms into the input
field .
""