Page 6 of 716

TABLE OF CONTENTS6
HIGHLANDER_U (OM48F09U)7-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 488
Cleaning and protecting the vehicle interior ........... 492
7-2. Maintenance Maintenance requirements ................... 495
General maintenance ........ 498
Emission inspection and maintenance (I/M)
programs ......................... 502
7-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 503
Hood.................................. 505
Positioning a floor jack ...... 507
Engine compartment ......... 508
Tires .................................. 520
Tire inflation pressure........ 531
Wheels .............................. 534
Air conditioning filter .......... 536
Wireless remote control/ electronic key battery ...... 538
Checking and replacing fuses ............................... 541
Light bulbs ......................... 545 8-1. Essential information
Emergency flashers ........... 560
If your vehicle has to be stopped
in an emergency .............. 561
8-2. Steps to take in an emergency
If your vehicle needs to be towed ...................... 563
If you think something is wrong ........................... 567
Fuel pump shut off system ............................. 568
If a warning light turns on or a warning buzzer
sounds ............................. 569
If a warning message is displayed...................... 578
If you have a flat tire .......... 596
If the engine will not start ........................... 621
If the shift lever cannot be shifted from P ............. 623
If the electronic key does not operate properly ....... 624
If the vehicle battery is discharged ................... 627
If your vehicle overheats.... 632
If the vehicle becomes stuck ................................ 635
7Maintenance and care8When trouble arises
Page 11 of 716

11
HIGHLANDER_U (OM48F09U)The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota dealer
before you scrap your vehicle.
Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlor-
ate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■
General precautions while driving
Driving under the influence: Never drive your vehicle when under the influ-
ence of alcohol or drugs that have impaired your ability to operate your vehi-
cle. Alcohol and certain drugs delay reaction time, impair judgment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistakes that other
drivers or pedestrians might make and be ready to avoid accidents.
Driver distraction: Always give your full attention to driving. Anything that
distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you,
your occupants or others.
■ General precaution regard ing children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neutral.
There is also a danger that children may injure themselves by playing with
the windows, the moon roof, or other features of the vehicle. In addition,
heat build-up or extremely cold temperatures inside the vehicle can be fatal
to children.
Page 20 of 716
20Pictorial index
HIGHLANDER_U (OM48F09U)Talk switch
*1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 419
Audio remote control switches
*1. . . . . . . . . . . . . . . . . . . . . P. 343
“DISP” switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 95
Cruise control switch
Cruise control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 263
Telephone switches
*1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 399
Meter control switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 100
Vehicle-to-vehicle distance button
*2. . . . . . . . . . . . . . . . . . P. 271
Cruise control switch
Cruise control
*2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 263
Dynamic radar cruise control
*2 . . . . . . . . . . . . . . . . . . . . . . . . P. 268
Type A
Type B
1
2
3
4
5
6
7
8
Page 82 of 716
821-2. Theft deterrent system
HIGHLANDER_U (OM48F09U)
The alarm uses light and sound to give an alert when an intrusion is
detected.
The alarm is triggered in the following situations when the alarm is
set:
●A locked door is unlocked or opened in any way other than using
the entry function (vehicles with smart key system), wireless remote
control or mechanical key.
● The hood is opened.
● The locked glass hatch (if equipped) is opened in any way other
than using the entry function (v ehicles with smart key system).
● The battery is reconnected.
Close the doors, glass hatch (if
equipped) and hood, and lock all
the doors. The system will be set
automatically after 30 seconds.
The indicator light changes from
being on to flashing when the sys-
tem is set.
Alar m
The alarm
: If equipped
Setting the alarm system
Page 112 of 716
112
HIGHLANDER_U (OM48F09U)
3-1. Key information
The following keys are provided with the vehicle.
Vehicles without a smart key system
Master keys
Operating the wireless remote con-
trol function (P. 113)
Va l e t k e y
Key number plate
Vehicles with a smart key system
Electronic keys
• Operating the smart key system
( P. 146)
• Operating the wireless remote control function ( P. 113)
Mechanical keys
Key number plate
Keys
The keys
1
2
3
1
2
3
Page 113 of 716
1133-1. Key information
3
Operation of each component
HIGHLANDER_U (OM48F09U)
Vehicles without a smart key system
Locks the doors (P. 120)
Unlocks the doors ( P. 120)
Opens the windows and moon
roof
* ( P. 120)
Sounds the alarm ( P. 114)
Opens and closes the power
back door (if equipped)
( P. 128)
*: This setting must be customized at your Toyota dealer.
Vehicles with a smart key system
Locks the doors ( P. 120)
Unlocks the doors ( P. 120)
Opens the windows and moon
roof
* ( P. 120)
Opens and closes the power
back door ( P. 128)
Sounds the alarm ( P. 114)
*: This setting must be customized at your Toyota dealer.
Wireless remote control
1
2
3
4
5
1
2
3
4
5
Page 114 of 716

1143-1. Key information
HIGHLANDER_U (OM48F09U)
To take out the mechanical key,
push the release button and take
the key out.
The mechanical key can only be
inserted in one direction, as the
key only has grooves on one side.
If the key cannot be inserted in a
lock cylinder, turn it over and re-
attempt to insert it.
After using the mechanical key, store it in the electronic key. Carry the
mechanical key together with the electronic key. If the electronic key bat-
tery is depleted or the entry function does not operate properly, you will
need the mechanical key. (P. 624)
■Panic mode
Vehicles without a smart key system
Vehicles with a smart key system
Using the mechanical key (vehic les with a smart key system)
When is pressed for longer than
about one second, an alarm will sound
intermittently and the vehicle lights will
flash to deter any person from trying to
break into or damage your vehicle.
To stop the alarm, press any button on the
wireless remote control.
When is pressed for longer than
about one second, an alarm will sound
intermittently and the vehicle lights will
flash to deter any person from trying to
break into or damage your vehicle.
To stop the alarm, press any button on the
electronic key.
Page 115 of 716

1153-1. Key information
3
Operation of each component
HIGHLANDER_U (OM48F09U)■
When required to leave the vehicle’s key with a parking attendant
Lock the glove box as circumstances demand. ( P. 451)
Vehicles without a smart key system: Carry the master key for your own use
and provide the attendant with the valet key.
Vehicles with a smart key system: Remove the mechanical key for your own
use and provide the attendant with the electronic key only.
■ If you lose your keys
New genuine keys can be made by your Toyota dealer using a master key
(vehicles without a smart key system) or the other key (vehicles with a smart
key system) and the key number stam ped on your key number plate. Keep
the plate in a safe place such as your wallet, not in the vehicle.
■ When riding in an aircraft
When bringing a key with wireless remote control function onto an aircraft,
make sure you do not press any buttons on the key while inside the aircraft
cabin. If you are carrying the key in your bag etc., ensure that the buttons are
not likely to be pressed accidentally. Pressing a button may cause the key to
emit radio waves that could interfere with the operation of the aircraft.
■ Conditions affecting operation
Vehicles without a smart key system
The wireless remote control function may not operate normally in the follow-
ing situations:
● When the wireless key battery is depleted
● Near a TV tower, electric power plant, gas station, radio station, large dis-
play, airport or other facility that generates strong radio waves or electrical
noise
● When carrying a portable radio, cellular phone or other wireless communi-
cation device
● When multiple wireless keys are in the vicinity
● When the wireless key is in contact with, or is covered by a metallic object
● When a wireless key (that emits radio waves) is being used nearby
● When the wireless key has been left near an electrical appliance such as a
personal computer
● If window tint with a metallic content or metallic objects are attached to the
rear window
Vehicles with a smart key system
P. 149