2016 TOYOTA HIGHLANDER HYBRID service

3244-6. Driving tips
HIGHLANDER_HV_U (OM48F12U)
Your vehicle is not designed to be driven off-road. However, in the
event that off-road driving cannot be avoided, please observe the fol-
lowing precautions to help avoid the areas prohibited to vehicles.
● Drive your vehicle only in areas where off-road vehicles are permit-
ted to travel.
● Respect private property. Get owner’s permission before entering
private property.
● Do not enter areas that are clos ed. Honor gates, barriers and signs
that restrict travel.
● Stay on established roads. When conditions are wet, driving tech-
niques should be changed or trav el delayed to prevent damage to
roads.
● Avoid driving on very steep, sli ppery roads and other surfaces,
such as sand, where the tires are li able to lose traction. Your vehi-
cle may not perform as well as conventional AWD on-road vehicles
on these surfaces.
■ Additional information for off-road driving
For owners in U.S. mainland, Hawaii and Puerto Rico:
To obtain additional information pertaini ng to driving your vehicle off-road,
consult the following organizations.
● State and Local Parks and Recreation Departments
● State Motor Vehicle Bureau
● Recreational Vehicle Clubs
● U.S. Forest Service and Bureau of Land Management
Off-road driving

3705-4. Using the other interior features
HIGHLANDER_HV_U (OM48F12U)■
System components
Microphone
LED light indicators
“SOS” button
Safety Connect
: If equipped
Safety Connect is a subscripti on-based telematics service that
uses Global Positioning System (GPS) data and embedded cel-
lular technology to provide safety and security features to sub-
scribers. Safety Connect is supported by Toyota’s designated
response center, which operates 24 hours per day, 7 days per
week.
Safety Connect service is avai lable by subscription on select,
telematics hardware-equipped vehicles.
By using the Safety Connect service, you are agreeing to be
bound by the Telematics Subscription Service Agreement and
its Terms and Conditions, as in ef fect and amended from time to
time, a current copy of which is available at Toyota.com. All use
of the Safety Connect service is subject to such then-applicable
Terms and Conditions.
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3715-4. Using the other interior features
5
Interior features
HIGHLANDER_HV_U (OM48F12U)■
Services
Subscribers have the following Safe
ty Connect services available:
● Automatic Collision Notification
*
Helps drivers receive necessary response from emergency ser-
vice providers. ( P. 373)
*: U.S. Patent No. 7,508,298 B2
● Stolen Vehicle Location
Helps drivers in the event of vehicle theft. ( P. 374)
● Emergency Assistance Button (SOS)
Connects drivers to response-center support. ( P. 374)
● Enhanced Roadside Assistance
Provides drivers various on-road assistance. ( P. 374)
■Subscription
After you have signed the Telemati cs Subscription Service Agree-
ment and are enrolled, you c an begin receiving services.
A variety of subscription terms ar e available for purchase. Contact
your Toyota dealer, call 1-800-331-4331, or push the “SOS” button
in your vehicle for furt her subscription details.

3725-4. Using the other interior features
HIGHLANDER_HV_U (OM48F12U)
■Safety Connect Services Information
●Phone calls using the vehicle’s Bluetooth® technology will not be possible
during Safety Connect.
● Safety Connect is available beginning Fall 2009 on select Toyota models.
Contact with the Safety Connect response center is dependent upon the
telematics device being in operative condition, cellular connection availabil-
ity, and GPS satellite signal reception, which can limit the ability to reach the
response center or receive emergency service support. Enrollment and
Telematics Subscription Service Agreement are required. A variety of sub-
scription terms are available; charges vary by subscription term selected.
● Automatic Collision Notification, Emergency Assistance, Stolen Vehicle
Location, and Enhanced Roadside Assistance will function in the United
States, including Hawaii and Alaska, and in Canada. No Safety Connect
services will function outside of the United States in countries other than
Canada.
● Safety Connect services are not subject to section 255 of the Telecommuni-
cations Act and the device is not TTY compatible.
■ Languages
The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English and Spanish.
Please indicate your language of choice when enrolling.
■ When contacting th e response center
You may be unable to contact the response center if the network is busy.

3735-4. Using the other interior features
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Interior features
HIGHLANDER_HV_U (OM48F12U)
When the power switch is turned to ON mode, the red indicator light
comes on for 2 seconds then turns off. Afterward, the green indicator
light comes on, indicating that the service is active.
The following indicator light patterns indicate specific system usage
conditions:
● Green indicator light on = Active service
● Green indicator light flashing = Sa fety Connect call in process
● Red indicator light (except at vehi cle start-up) = System malfunction
(contact your Toyota dealer)
● No indicator light (off) = Safety Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatical ly call the response center. The
responding agent receives the vehicle’s location and attempts to
speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest emer-
gency services provider to descri be the situation, and requests that
assistance be sent to the location.
Safety Connect LE D light Indicators
Safety Connect services

3745-4. Using the other interior features
HIGHLANDER_HV_U (OM48F12U)■
Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local author-
ities to assist them in locating a nd recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-800-
331-4331 and follow the prompts for Safety Connect to initiate this
service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equippe d vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect respon se center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assi stance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” bu tton to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel deli very, etc. For a description of the
Enhanced Roadside Assistance se rvices and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com.

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6Maintenance and care
HIGHLANDER_HV_U (OM48F12U)6-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 382
Cleaning and protecting the vehicle interior ........... 386
6-2. Maintenance Maintenance requirements ................... 389
General maintenance........ 392
Emission inspection and maintenance (I/M)
programs ......................... 396
6-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 397
Hood ................................. 399
Positioning a floor jack ...... 401
Engine compartment ......... 402
12-volt battery ................... 410
Tires .................................. 415
Tire inflation pressure ....... 425
Wheels .............................. 428
Air conditioning filter.......... 430
Electronic key battery........ 432
Checking and replacing fuses ............................... 434
Light bulbs......................... 438

3906-2. Maintenance
HIGHLANDER_HV_U (OM48F12U)
■Repair and replacement
It is recommended that genuine Toyota parts be used for repairs to ensure
performance of each system. If non-Toyota parts are used in replacement or if
a repair shop other than a Toyota dealer performs repairs, confirm the war-
ranty coverage.
■ Resetting the message indicating maintenance is required (U.S.A. only)
After the required maintenance is performed according to the maintenance
schedule, please reset the message.
To reset the message, follow the procedure described below:
Using the trip meter
Turn the power switch off with the trip meter A reading shown.
While pressing the trip meter reset button ( P. 104), turn the power switch
to the ON mode (do not start the engine because otherwise the reset mode
will be canceled).
Continue to press and hold the button until the trip meter displays “000000”.
Using the multi-information display (vehicles with color display)
While the hybrid system operating, switch the multi-information display to
the “Settings” screen. ( P. 103)
Select “Maintenance System” on the “Settings” screen.
Select “Yes” on the “Maintenance System” screen.
“Initialization Completed” will be displayed on the multi-information display
when the reset procedure has been completed.
■ Allow inspection and repairs to be performed by a Toyota dealer
●Toyota technicians are well-trained specialists and are kept up to date with
the latest service information. They are well informed about the operations
of all systems on your vehicle.
● Keep a copy of the repair order. It proves that the maintenance that has
been performed is under warranty cove rage. If any problem should arise
while your vehicle is under warranty, your Toyota dealer will promptly take
care of it.
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