Page 679 of 812

679
8When trouble arises
C-HR_OM_Europe_OM10528E
8-1. Essential information
Emergency flashers ........... 680
If your vehicle has
to be stopped
in an emergency .............. 681
8-2. Steps to take
in an emergency
If your vehicle needs
to be towed ...................... 683
If you think something
is wrong ........................... 691
Fuel pump shut off
system ............................. 692
If a warning light turns
on or a warning
buzzer sounds ................. 693
If a warning message
is displayed ...................... 704
If you have a flat tire
(vehicles with
an emergency tire
puncture repair kit)........... 710
If you have a flat tire
(vehicles with
a spare tire) ..................... 730
If the engine will not
start.................................. 745
If the electronic key does
not operate properly
(vehicles with a smart
entry & start system)........ 747
If the vehicle battery
is discharged ................... 750
If your vehicle overheats .... 756
If the vehicle becomes
stuck ................................ 759
Page 682 of 812
6828-1. Essential information
C-HR_OM_Europe_OM10528E
Vehicles without a smart entry
& start system: Stop the engine
by turning the engine switch to
the “ACC” position.
Vehicles with a smart entry &
start system: To stop the
engine, press and hold the
engine switch for 2 consecutive
seconds or more, or press it
briefly 3 times or more in suc-
cession.
Stop the vehicle in a safe place by the road.
4
Press and hold for 2 seconds or
more, or press briefly 3 times or more
4
WARNING
■ If the engine has to be turned off while driving
● Power assist for the brakes and steering wheel will be lost, making the
brake pedal harder to depress and the steering wheel heavier to turn.
Decelerate as much as possible before turning off the engine.
● Vehicles without a smart entry & start system: Never attempt to remove
the key, as doing so will lock the steering wheel.
5
Page 687 of 812

6878-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without a smart entry & start system: Enter the vehicle
being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON” position.
Vehicles with a Stop & Start system: Before towing the vehicle, turn the
engine switch off once, and then start the engine.
Vehicles with a smart entry & start system: Enter the vehicle being
towed and start the engine.
If the engine does not start, turn the engine switch to IGNITION ON mode.
Vehicles with a Stop & Start system: Before towing the vehicle, turn the
engine switch off once, and then start the engine.
Shift the shift lever to N and release the parking brake.
For vehicles with a Multidrive, when the shift lever cannot be
shifted. ( P. 248)
■While towing
If the engine is not running, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased at
any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 713, 731)
5
6
7
Page 688 of 812
6888-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
2WD models
AWD models
■ To prevent causing serious damage to the Stop & Start system when
towing (vehicles with a Stop & Start system)
Never tow this vehicle with four wheels on the ground. Use a flatbed truck,
or lift up front or rear of the vehi cle by using a wheel-lift type truck.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related parts
may be damaged, the vehicle may fly off
the truck.
Page 690 of 812

6908-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart entry & start system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart entry & start system: Do not tow the vehicle from the
rear when the engine switch is off. The steering lock mechanism is not
strong enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■ When towing a vehicle equipped with a Stop & Start system (if
equipped)
Vehicles without a smart entry & start system: When it is necessary to tow
the vehicle with all 4 wheels contacting the ground, perform the following
procedure before towing the vehicle to protect the system.
Turn the engine switch off once, and then start the engine. If the engine
does not start, turn the engine switch to “ON” position.
Vehicles with a smart entry & start system: When it is necessary to tow the
vehicle with all 4 wheels contacting the ground, perform the following proce-
dure before towing the vehicle to protect the system.
Turn the engine switch off once, and then start the engine. If the engine
does not start, turn the engine switch to IGNITION ON mode.
Page 692 of 812
6928-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E
Fuel pump shut off system
Follow the procedure below to restart the engine after the system is
activated.
Vehicles without a smart entry & start system
Turn the engine switch to the “ACC” or “LOCK” position.
Restart the engine.
Vehicles with a smart entry & start system
Turn the engine switch to ACCESSORY mode or turn it off.
Restart the engine.
To minimize the risk of fuel leakage when the engine stalls or
when an airbag inflates upon collision, the fuel pump shut off
system stops the supply of fuel to the engine.
NOTICE
■ Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked onto the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
1
2
1
2
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6978-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
*6
(Flashes)
Stop & Start cancel indicator (if equipped)
Indicates a malfunction in the Stop & Start system
(The Stop & Start cancel indicator will come on when the
system is canceled: P. 375)
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer.
*2
(Flashes)
Parking brake indicator (warning buzzer)
It is possible that the parking brake is not fully engaged or
released
Operate the parking brake switch once again.
This light comes on when the parking brake is not
released. If the light turns off after the parking brake is fully
released, the system is operating normally.
*1, 3, 4Open door warning light
Indicates that a door is not fully closed
Check that all the doors are closed.
Low fuel level warning light
Indicates that remaining fuel is approximately 7.5 L
(2.0 gal., 1.6 Imp.gal.) or less
Refuel the vehicle.
*5
Driver’s and front passenger’s seat belt reminder light
(warning buzzer)
Warns the driver and/or front passenger to fasten their
seat belts.
Fasten the seat belt.
If the front passenger seat is occupied, the front pas-
senger’s seat belt also need s to be fastened to make
the warning light (warning buzzer) off.
*5
(On the center panel)
Rear passengers’ seat belt reminder lights (warning
buzzer)
Warn the rear passengers to fasten their seat belts
Fasten the seat belt.
Warning lightWarning light/Details/Actions
Page 706 of 812

7068-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E
■Warning messages
The warning messages explained below may differ from the actual messages
according to operation conditions and vehicle specifications.
■ System warning lights
The master warning light does not come on or flash in the following cases.
Instead, a separate system warning light will come on along with a message
shown on the multi-information display.
● “Anti-lock Brake System Malfunction Visit Your Dealer”:
The ABS warning light comes on. ( P. 694)
● Vehicles with a monochrome display:
Indicates that a door is not fully closed while the vehicle is stopped.:
The open door warning light comes on. ( P. 697)
■ If “Visit Your Dealer” is shown
The system or part shown on the multi- information display is malfunctioning.
Have the vehicle inspected by any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer.
■ If a message about an operation is shown
● If a message about an operation of the accelerator pedal or brake pedal is
shown
A warning message about an operation of the brake pedal may be shown
while the driving assist systems such as PCS (Pre-Collision System) (if
equipped) or the dynamic radar cruise control (if equipped) is operating. If a
warning message is shown, be sure to decelerate the vehicle or follow the
instruction shown on the multi-information display.
● A warning message is shown when Brake Override System operates
( P. 212). Follow the instructions on the multi-information display.
● If a message about an operation of the engine switch is shown
An instruction for operation of the engine switch is shown when the incorrect
procedure for starting the engine is per formed or the engine switch is oper-
ated incorrectly. Follow the instructions shown on the multi -information dis-
play to operate the engine switch again.
● If a message about a shift lever operation is shown
To prevent the shift lever from being operated incorrectly or the vehicle from
moving unexpectedly, a message that requires shifting the shift lever may
be shown on the multi-information display. In that case, follow the instruction
of the message and shift the shift lever.
● If a message or image about an open/close state of a part or replenishment
of a consumable is shown
Confirm the part indicated by the multi-information display or a warning light,
and then perform the coping method such as closing the open door or
replenishing a consumable.