6028-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
■Electric power steering system warning light (warning buzzer)
When the 12-volt battery charge becomes insufficient or the voltage tempo-
rarily drops, the electric power steering system warning light may come on
and the warning buzzer may sound.
■ If the malfunction indicator lamp comes on while driving
For some models, the malfunction indicator lamp will come on if the fuel tank
becomes completely empty. If the fuel tank is empty, refuel the vehicle imme-
diately. The malfunction indicator lamp will go off after several trips.
If the malfunction indicator lamp does not go off, contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■ Front passenger detection sensor, seat belt reminder and warning
buzzer
● If luggage is placed on the front passenger seat, the front passenger detec-
tion sensor may cause the warning light to flash and the warning buzzer to
sound even if a passenger is not sitting in the seat.
● If a cushion is placed on the seat, the sensor may not detect a passenger,
and the warning light may not operate properly.
■ When the tire pressure warning light comes on
Inspect the appearance of the tire to check that the tire is not punctured.
If the tire is punctured: P. 612, 632
If the tire is not punctured:
Carry out the following procedure after the tire temperature has lowered suffi-
ciently.
● Check the tire inflation pressure and adjust to the appropriate level.
● If the warning light does not go out even after several minutes, check that
the tire inflation pressure is at the specified level and carry out initialization.
( P. 544)
The warning light may come on again if the above operations are conducted
without first allowing the tire temperature to lower sufficiently.
6098-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
8
When trouble arises
■If “See Owner’s Manual” is shown
● If “Braking Power Low Stop in a Safe Place See Owner’s Manual” is shown,
this may be a malfunction. Immediately stop the vehicle in a safe place and
contact any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer. Continuing to drive the vehicle may be dangerous.
● If the following messages are shown, there may be a malfunction. Immedi-
ately have the vehicle inspected by any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
• “Hybrid System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunction”
• “Accelerator Malfunction”
• “Entry & Start System Malfunction See Owner’s Manual”
● If “Low 12-Volt Battery See Owner’s Manual” is shown, the hybrid system
may not start normally. (Coping method: P. 651)
■ If “Charging System Malfunction” is shown
Indicates a malfunction in the vehicle’s charging system. Immediately stop
the vehicle in a safe place and contact any authorized Toyota retailer or
Toyota authorized repairer, or any reli able repairer. Continuing to drive the
vehicle may be dangerous.
■ If “Engine Coolant Temperature high” is shown
Indicates that the engine coolant temperature is too high. Immediately stop
the vehicle in a safe place. ( P. 657)
■ If “Engine Oil Pressure Low” is shown
Indicates that the engine oil pressure is too low. Immediately stop the vehicle
in a safe place and contact any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer.
■ If “Hybrid System Overheated. Reduced Output Power.” is shown
This message may be shown when driving under severe operating condi-
tions. (For example, when driving up a long steep hill.)
Handling method: P. 657
6108-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
■ If “Maintenance Required for Hybrid Battery Cooling Parts at Your
Dealer” is shown
The filter may be clogged, the air intake vent may be blocked or there may be
a gap in the duct. Have maintenance performed on the hybrid battery (trac-
tion battery) cooling component at any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
■ If “Depress Brake When Vehicle is Stopped. Hybrid System may Over-
heat.” is shown
The message may be shown when the accelerator pedal is depressed to hold
the vehicle while the vehicle is stopped on an uphill, etc.
The hybrid system may overheat. Release the accelerator pedal and depress
the brake pedal.
■ If “Maintenance Required For Hybrid Battery Cooling Parts At Your
Dealer” is shown
The filter may be clogged, the air intake vent may be blocked or there may be
a gap in the duct. Have maintenance performed on the hybrid battery (trac-
tion battery) cooling component at any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
■ If “Hybrid Battery Low Hybrid System Stopped Shift to and Restart”
is shown
Message is displayed when the remaining charge for the hybrid battery (trac-
tion battery) is low, because vehicle has been shifted to N for a long period of
time.
When operating the vehicle, shift to P and restart the hybrid system.
■ If “Hybrid Battery Low. Shift Out of to Recharge.” is shown
Message is displayed when the remaining charge for the hybrid battery (trac-
tion battery) is low.
As the hybrid battery (traction battery) can not be charged when the shift
lever is in N, when stopped for long periods of time shift the shift lever to P.
6118-2. Steps to take in an emergency
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8
When trouble arises
■If “Shift is in Release Accelerator Before Shifting” is shown
Message is displayed when the accelerator pedal has been depressed and
the shift lever is in N.
Release the accelerator pedal and shift the shift lever to D or R.
■ If “Auto Power OFF to Conserve Battery” is shown
The power switch has been turned off by the automatic power off function.
When starting the hybrid system next time, operate the hybrid system for
approximately 5 minutes to recharge the 12-volt battery.
■ If “A New Key has been Registered Contact Your Dealer for Details” is
shown
This message will be displayed each time the driver's door is opened when
the doors are unlocked from the outside for approximately one week after a
new electronic key has been registered.
If this message is displayed but you have not had a new electronic key regis-
tered, ask any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer to check if an unknown electronic key (other than those in
your possession) has been registered.
■ If “Front Camera Unavailable.” or “Front Camera Vision Blocked. Clean
and Demist Windshield.” is displayed.
The following systems may be suspended until the problem shown in the
message is resolved.
● PCS (Pre-Collision System)*
●LDA (Lane Departure Alert with steering control)*
●Dynamic radar cruise control with full-speed range*
●Automatic High Beam*
*: If equipped
■ Warning buzzer
P. 603
6468-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
If the hybrid system will not start
One of the following may be the cause of the problem:
● The electronic key may not be functioning properly. (P. 648)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 9 4 )
● There may be a malfunction in the immobilizer system. (P. 9 9 )
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( P. 647)
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 651)
● The 12-volt battery terminal connections may be loose or corroded.
( P. 536)
Reasons for the hybrid system not starting vary depending on
the situation. Check the following and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( P. 221)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
6478-2. Steps to take in an emergency
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8
When trouble arises
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 651)
● One or both of the 12-volt battery terminals may be disconnected.
( P. 536)
Contact any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer if the problem cannot be repaired, or if repair procedures
are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to start the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure except in cases of emergency.
Set the parking brake.
Shift the shift lever to P.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by any
authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
The interior lights and headlights do not turn on, or the horn
does not sound.
Emergency start function
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6488-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
If the electronic key does not operate
properly
Use the mechanical key ( P. 145) in order to perform the following
operations:
Locks all the doors
Closes the windows (turn and
hold)*
Unlocks all the doors
Opens the windows (turn and
hold)*
*: These settings must be custom-
ized at any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer.
( P. 679)
If communication between the electronic key and vehicle is inter-
rupted ( P. 166) or the electronic key cannot be used because the
battery is depleted, the smart entry & start system and wireless
remote control cannot be used. In such cases, the doors can be
opened and the hybrid system can be started by following the pro-
cedure below.
Locking and unlocking the doors
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6508-2. Steps to take in an emergency
C-HR_HV_OM_Europe_OM10538E
■Stopping the hybrid system
Set the parking brake, shift the shift lever to P and press the power switch as
you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced imm ediately when the battery is depleted.
( P. 561)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered. ( P. 106)
■ Changing power switch modes
Release the brake pedal and press the power switch in step above. The
hybrid system does not start and modes will be changed each time the switch
is pressed. ( P. 222)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system has not been deactivated in
the customization setting. If it is off, turn the function on.
(Customizable features: P. 679)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 165)
WARNING
■When using the mechanical key and operating the power windows
Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the side
window. Also, do not allow children to operate the mechanical key. It is pos-
sible for children and other passengers to get caught in the power window.
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