2016 SUBARU LEGACY Multimedia System Manual

WHAT TO DO IF
287
APPENDIX/WHAT TO DO IF/INDEX
10
WHAT TO DO IF
TROUBLESHOOTING
RADIO OPERATION
Experience Cause Action
Mismatch of time alignment- a user may hear
a short period of programming replayed or an
echo, stutter or skip.The radio stations analog and digital volume
is not properly aligned or the station is in
ballgame mode.None, radio broadcast issue. A user can
contact the radio station.
Sound fades, blending in and out.Radio is shifting between analog and digital
audio.Reception issue, may clear-up as the vehicle
continues to be driven. Turning the indicator
of the HD Radio button off can force radio in
an analog audio.
Audio mute condition when an HD2/HD3
multicast channel had been playing.The radio does not have access to digital
signals at the moment.This is normal behavior, wait until the digital
signal returns. If out of the coverage area,
seek a new station.
Audio mute delay when selecting an HD2/
HD3 multicast channel preset.The digital multicast content is not available
until HD Radio™ broadcast can be decoded
and make the audio available. This takes up
to 7 seconds.This is normal behavior, wait for the audio to
become available.
Text information does not match the present
song audio.Data service issue by the radio broadcaster.
%URDGFDVWHUVKRXOGEHQRWL¿HG&RPSOHWH
the form;
www.ibiquity.com/automotive/report_radio_
station_experiences.

WHAT TO DO IF
288
Experience Cause Action
No text information shown for the present
selected frequency.Data service issue by the radio broadcaster.
%URDGFDVWHUVKRXOGEHQRWL¿HG&RPSOHWH
the form;
www.ibiquity.com/automotive/report_radio_
station_experiences.
PHONE
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WHAT TO DO IF
289
APPENDIX/WHAT TO DO IF/INDEX
10
XWhen registering/connecting a cellular phone
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
A cellular phone cannot be
registered.An incorrect passcode was entered
on the cellular phone.Enter the correct passcode on the
cellular phone.*-
The registration operation has not
been completed on the cellular phone
side.Complete the registration operation
on the cellular phone (approve
registration on the phone).*-
Old registration information remains
on either this system or the cellular
phone.Delete the existing registration
information from both this system and
the cellular phone, then register the
cellular phone you wish to connect to
this system.*181
A Bluetooth connection cannot be
made.Another Bluetooth device is already
connected.Manually connect the cellular phone
you wish to use to this system.-182
Bluetooth function is not enabled on
the cellular phone.Enable the Bluetooth function on the
cellular phone.*-
Automatic Bluetooth connection on
this system is set to off.Set automatic Bluetooth connection
on this system to on when the ignition
switch is turned to the “ACC” or “ON”
position.-187
*: For details, refer to the owner’s manual that came with the cellular phone.

WHAT TO DO IF
290 XWhen making/receiving a call
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
A call cannot be made/received. Your vehicle is in a “No Service” area. Move into the service area. - -
XWhen using the phonebook
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
Phonebook data cannot be
transferred manually/automatically.7KHSUR¿OHYHUVLRQRIWKHFRQQHFWHG
cellular phone may not be compatible
with transferring phonebook data.)RUDOLVWRIVSHFL¿FGHYLFHVZKLFK
RSHUDWLRQKDVEHHQFRQ¿UPHGRQWKLV
system.
For USA customers, please visit
www.subaru.com for details.
Outside of the USA customers,
contact your local dealer to arrange
DGHPRQVWUDWLRQLQRUGHUWRFRQ¿UP
whether or not the phone can be
paired with the vehicle.*178
Automatic contact transfer function
on this system is set to off.Set automatic contact transfer
function on this system to on.-135
Transfer operation on the cellular
phone has not completed.Complete transfer operation on the
cellular phone (approve transfer
operation on the phone).*-
Phonebook data cannot be edited.Automatic contact transfer function
on this system is set to on.Set automatic contact transfer
function on this system to off.-135
*: For details, refer to the owner’s manual that came with the cellular phone.

WHAT TO DO IF
291
APPENDIX/WHAT TO DO IF/INDEX
10
XWhen using the Bluetooth message function
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
Messages cannot be viewed.Message transfer is not enabled on
the cellular phone.Enable message transfer on the
cellular phone (approve message
transfer on the phone).*-
Automatic transfer function on this
system is set to off.Set automatic transfer function on
this system to on.- 142
1HZPHVVDJHQRWL¿FDWLRQVDUHQRW
displayed.1RWL¿FDWLRQRI606006(PDLO
reception on this system is set to off.6HWQRWL¿FDWLRQRI606006(PDLO
reception on this system to on.- 142
Automatic message transfer function
is not enabled on the cellular phone.Enable automatic transfer function on
the cellular phone.*-
*: For details, refer to the owner’s manual that came with the cellular phone.

WHAT TO DO IF
292 XIn other situations
Symptom Likely cause SolutionPage
Cellular
phoneThis
system
The Bluetooth connection status is
displayed at the top of the screen
each time the ignition switch is turned
to the “ACC” or “ON” position.&RQQHFWLRQFRQ¿UPDWLRQGLVSOD\RQ
this system is set to on.To turn off the display, set connection
FRQ¿UPDWLRQGLVSOD\RQWKLVV\VWHP
to off.-186
Even though all conceivable
measures have been taken, the
symptom status does not change.The cellular phone is not close
enough to this system.Bring the cellular phone closer to this
system.--
The cellular phone is the most likely
cause of the symptom.Turn the cellular phone off, remove
and reinstall the battery pack, and
then restart the cellular phone.*-
Enable the cellular phone’s Bluetooth
connection.*-
Stop the cellular phone’s security
software and close all applications.*-
Before using an application installed
on the cellular phone, carefully check
its source and how its operation
might affect this system.*-
*: For details, refer to the owner’s manual that came with the cellular phone.

ERROR MESSAGES
293
APPENDIX/WHAT TO DO IF/INDEX
10
ERROR MESSAGES
If the following messages appear, check by referring to the cause and action below.
Mode Message Cause Action
FM radio“No stations available.
(No stations available.)”Displayed when the FM radio signal
is lost (while accessing).Try to receive the signal again in a
location free from obstructions.
HD Radio“No HD Radio signal available.
(No HD Radio signal available.)”The HD Radio reception is poor.Try to receive the signal again in a
location free from obstructions.
“No channels available.
(No channels available.)”Displayed when the HD Radio signal
is lost (while accessing).Try to receive the signal again in a
location free from obstructions.
“Saving the HD Radio tag was
unsuccessful.
(Saving the HD Radio tag was
unsuccessful.)”Failed to save the tag information. Acquire the tag information again.

ERROR MESSAGES
294
Mode Message Cause Action
SiriusXM
®
“Check Antenna
(Check Antenna)”
The SiriusXM antenna is not
connected.Check whether the SiriusXM antenna
cable is attached securely.
“Antenna Disconnected (Antenna
Disconnected)”
“Antenna Shorted (Antenna Shorted)”A short circuit occurs in the antenna
or the surrounding antenna cable.6HHD68%$58FHUWL¿HGGHDOHUIRU
assistance.
“No Signal (No Signal)”The SiriusXM signal is too weak at
the current location.Wait until your vehicle reaches a
location with a stronger signal.
“Ch Unavailable (Ch Unavailable)”The channel you selected is no
longer available.Wait for a few seconds until the
radio returns to the previous channel
or “Ch 001”. If it does not change
automatically, select another channel.
“Ch Unsubscribed (Ch
Unsubscribed)”The current radio station is no longer
available due to changes in the
contract status.Wait for a few seconds until the
radio returns to the previous channel
or “Ch 001”. If it does not change
automatically, select another channel.