Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlock-ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
XContact the following service hotlines:
RUSA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
You will be asked for your password.
XReturn to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e .g. for iPhone®,
Android)
To do this, you will need your identification
number and password.
iVehicle remote opening is only possible if
the corresponding mobile phone network is accessible.
Vehicle remote closing
The valet locking feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely.
XContact the following service hotlines:
RUSA:
Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotelymessage appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e .g. for iPhone®,
Android)
To do this, you will need your identification
number and password.
iThe vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce- ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
iIf the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Features527
Stowage and features
Z
Benz Customer Assistance Center is auto-
matically notified.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center. You will see the Roadside Assis‐
tance Connectedmessage in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the Request for
vehicle diagnosis received. Start
vehicle diagnosis?message appears in
the display.
XConfirm the message with Yes.
XWhen theVehicle Diagnosis Please
start ignitionmessage appears, turn
the SmartKey to position 2in the ignition
lock (
Ypage 151).
XWhen the Pleasefollowtheinstruc‐
tions received by phone and move
your vehicle to a safe position
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select Cancel
the remote malfunc-
tion diagnosis is canceled completely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis
activatedmessage.
When the diagnosis is completed, the Trans‐
fervehiclediagnosticsdata(Voice
connection may be interrupted dur‐
ingdatatransfer)message appears. Thevehicle data can now be sent to the Customer
Assistance center.
XPress
OKto confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the Vehicle diagnosis:
Transferring data...message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Assistance Center. If a service is overdue, the
COMAND display shows a message about
various special offers at your workshop.
USA only: this information can also be called
up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(
Ypage 36).
Information on Roadside Assistance
(
Ypage 32).
Downloading routes
Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the navi-
gation system, you will see the
Doyouwanttostartrouteguidance?
528Features
Stowage and features
Useful information
i
This Operator's Manual describes all
models and all standard and optional equip-
ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
iRead the information on qualified special-
ist workshops (
Ypage 34).
Engine compartment
Hood
Important safety notes
GWARNING
If the hood is unlatched, it may open up when the vehicle is in motion and block your view.
There is a risk of an accident.
Never unlatch the hood while driving. Before
every trip, ensure that the hood is locked.
GWARNING
When opening and closing the hood, it may
suddenly fall into the closed position. There is a risk of injury to persons within range of
movement of the hood.
Open and close the hood only when no one is
within its range of movement.
GWARNING
Opening the hood when the engine is over-
heated or when there is a fire in the engine
compartment could expose you to hot gases
or other service products. There is a risk of
injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department.
GWARNING
The engine compartment contains moving
components. Certain components, such as
the radiator fan, may continue to run or start
again suddenly when the ignition is off. There is a risk of injury.
If you need to do any work inside the engine
compartment:
Rswitch off the ignition
Rnever reach into the area where there is a
risk of danger from moving components,
such as the fan rotation area
Rremove jewelry and watches
Rkeep items of clothing and hair, for exam-
ple, away from moving parts
Opening the hood
GWARNING
Certain components in the engine compart-
ment, such as the engine, radiator and parts
of the exhaust system, can become very hot.
Working in the engine compartment poses a
risk of injury.
Where possible, let the engine cool down and touch only the components described in the
following.
GWARNING
When the hood is open and the windshield
wipers are set in motion, you can be injured by
the wiper linkage. There is a risk of injury.
Always switch off the windshield wipers and
the ignition before opening the hood.
!Make sure that the windshield wipers are
not folded away from the windshield. You
could otherwise damage the windshield
wipers or the hood.
536Engine compartment
Maintenance and care
XReplacecap :on th efiller neck and tur n
clockwise .
Ensur ethat th ecap locks into plac e
securely.
XChec kth eoil level again wit hth eoil dip-
stick (
Ypage 537).
Further information on engin eoil
(
Ypage 605).
Checking and addin gother service
products
Checking coolant level
GWARNIN G
Certain component sin th eengin ecompart-
ment, suc has th eengine, radiato rand part s
of th eexhaust system, can become ver yhot .
Working in th eengin ecompartmen tposes a
ris kof injury.
Where possible, let th eengin ecool down and
touch only th ecomponent sdescribed in th e
following.
GWARNIN G
The engin ecoolin gsystem is pressurized, par-
ticularly when th eengin eis warm .Whe n
openin gth ecap ,you could be scalded by hot
coolan tsprayin gout .There is aris kof injury.
Let th eengin ecool down before openin gth e
cap .Wear eye and han dprotection when
openin gth ecap .Ope nth ecap slowly half a
tur nto allow pressur eto escape.
Exampl e
XPark thevehicl eon alevel surface.
Only chec kth ecoolan tlevel when th evehi-
cle is on alevel surfac eand th eengin ehas
cooled down .
XTurn theSmartKey to position 2in th eigni-
tion loc k (
Ypage 151).
On vehicles wit hKEYLESS-GO ,press th e
Start/Sto pbutto ntwice (
Ypage 152).
XCheckth ecoolan ttemperature gauge in
th emultifunction display.
The coolan ttemperature mus tbe belo w
15 8 ‡ (70 †).
XTurn th eSmartKey to position
0 (
Ypage 151) in th eignition lock.
XSlowly tur ncap ;half atur ncounter-
clockwise to allow excess pressur eto
escape.
XTurn cap ;further counter-clockwise and
remove it .
If th ecoolan tis at th elevel of marke rbar =
in th efiller neck when cold, there is enough
coolan tin coolan texpansion tan k:.
If th ecoolan tlevel is approximately 0. 6in
(1.5 cm ) above marker bar =in the fuel
filler neck when warm, there is enough
coolant in expansion tank :.
XIf necessary, add coolant that has been tes-
ted and approved by Mercedes-Benz.
XReplace cap;and turn it clockwise as far
as it will go.
For further information on coolant, see
(
Ypage 606).
Windshield washer system
GWARNING
Certain components in the engine compart-
ment, such as the engine, radiator and parts
of the exhaust system, can become very hot.
Working in the engine compartment poses a
risk of injury.
Where possible, let the engine cool downand
touch only the components describe d in the
foll owin g.
Engine compartment539
Maintenance and care
Z
Displaying service messages
XSwitchon th eignition .
XPress th e= or; buttonon th esteer -
in g whee lto selec tth eServ.
menu.
XPress th e9 or: buttonto selec tth e
ASSYST PLU S
submenuand confirm by
pressing th ea button.
The servic edue dat eappears in th emulti-
function display.
Information about Service
Resetting th eASSYS TPLUS service
interva ldisplay
!If th eASSYST PLU Sservic einterval dis -
play has been inadvertentl yreset ,this set -
ting can be correcte dat aqualified special-
ist workshop .
Hav eservic ewor kcarrie dout as described
in th eMaintenance Booklet .Thi smay oth-
erwise lead to increase dwear and damage
to th emajor assemblies or th evehicle.
A qualified specialis tworkshop ,e.g. an
authorized Mercedes-Ben zCenter, will reset
th eASSYST PLU Sservic einterval display
after th eservic ewor khas been carrie dout .
You can also obtain further information on
maintenance work, fo rexample.
Specia lservice requirement s
The specifiedmaintenance interval take sonly
th enormal operation of th evehicle into
account. Under arduous operatin gcondition s
or increase dload on th evehicle, mainte -
nance wor kmus tbe carrie dout more fre-
quently, fo rexample:
Rregular city drivin gwit hfrequent intermedi-
at estops
Rif th evehicle is primarily used to trave l
short distances
Ruse in mountainous terrain or on poo rroad
surfaces
Rif th eengin eis ofte nlef tidlin gfo rlon gperi-
ods
Under these or similar conditions, have, fo r
example, th eair filter, engin eoil and oil filte r
replaced or changed more frequently. Under
arduous operatin gconditions, th etires mus t
be checke dmore often. Further information
can be obtained at aqualified specialist work-
shop, e.g. an authorized Mercedes-Ben zCen -
ter.
Drivin gabroad
An extensive Mercedes-Ben zServic enetwor k
is also available in other countries. You can
obtain further information from any author -
ized Mercedes-Ben zCenter.
Car e
Note son car e
HEnvironmental not e
Dispose of empty packagin gand cleanin g
cloths in an environmentally responsible man -
ner.
!Fo rcleanin gyour vehicle, do no tuse any
of th efollowing :
Rdry, rough or har dcloths
Rabrasiv ecleanin gagents
Rsolvents
Rcleanin gagents containin gsolvents
Do no tscrub .
Do no ttouch th esurfaces or protective
films wit hhar dobjects ,e.g. arin gor ic e
scraper. You could otherwise scratch or
damage th esurfaces and protective film.
!Do no tpar kth evehicle fo ran extended
period straight after cleanin git,particularly
after havin gcleaned th ewheels wit hwhee l
cleaner. Wheel cleaners could caus e
increase dcorrosion of th ebrake discs and
brake pads/linings. Fo rthis reason ,you
Care541
Maintenance and care
Z
ing. Braking heats the brake discs and the
brake pads/linings, thus drying them. The
vehicle can then be parked.
Cleaning the windows
GWARNING
You could become trapped by the windshield wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield or
wiper blades.
!Only fold the windshield wipers away from
the windshield when vertical. Otherwise,
you will damage the hood.
!Do not use dry cloths, abrasive products,
solvents or cleaning agents containing sol-
vents to clean the inside of the windows. Do
not touch the insides of the windows with
hard objects, e.g. an ice scraper or ring.
There is otherwise a risk of damaging the
windows.
!Clean the water drainage channels of the
windshield and the rear window at regular
intervals. Deposits such as leaves, petals
and pollen may under certain circumstan-
ces prevent water from draining away. This
can lead to corrosion damage and damage
to electronic components.
XClean the inside and outside of the win-
dows with a damp cloth and a cleaning
agent that is recommended and approved
by Mercedes-Benz.
Cleaning wiper blades
GWARNING
You could become trapped by the windshield wipers if they start moving while cleaning the
windshield or wiper blades. There is a risk of
injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield orwiper blades.
!Do not pull the wiper blade. Otherwise,
the wiper blade could be damaged.
!Do not clean wiper blades too often and
do not rub them too hard. Otherwise, the
graphite coating could be damaged. This
could cause wiper noise.
!Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
XFold the windshield wiper arms away from
the windshield.
XCarefully clean the wiper blades with a
damp cloth.
XFold the windshield wiper arms back again
before switching on the ignition.
Cleaning the exterior lighting
!Only use cleaning agents or cleaning
cloths which are suitable for plastic light
lenses. Unsuitable cleaning agents or
cleaning cloths could scratch or damage
the plastic light lenses.
XClean the plastic lenses of the exterior
lighting using a wet sponge and a mild
cleaning agent, e.g. Mercedes-Benz car
shampoo or cleaning cloths.
Cleaning the mirror turn signals
!Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Unsuitable cleaning agents or cleaning
cloths could scratch or damage the plastic lenses of the mirror turn signals.
XClean the plastic lenses of the mirror turn
signals in the exterior mirror housing usinga wet sponge and mild cleaning agent, e.g.
Mercedes-Benz car shampoo or cleaning
cloths.
Care545
Maintenance and care
Z
Vehicles equipped with MOExtended tires are
not equipped with a TIREFIT kit at the factory.
It is therefore recommended that you addi-
tionally equip your vehicle with a TIREFIT kit ifyou mount tires that do not feature run-flat
properties, e.g. winter tires. A TIREFIT kit may
be obtained from a qualified specialist work-
shop.
Information on changing/mounting a wheel
(
Ypage 588).
XStop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
XSwitch on the hazard warning lamps.
XSecure the vehicle against rolling away
(
Ypage 171).
XIf possible, bring the front wheels into the
straight-ahead position.
XSwitch off the engine.
XVehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock.
XVehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics now have status
0. This is the same as the SmartKey having
been removed.
XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(
Ypage 152).
XMake sure that the passengers are not
endangered as they do so. Make sure that
no one is near the danger area while a
wheel is being changed. Anyone who is not
directly assisting in the wheel change
should, for example, stand behind the bar-
rier.
XGet out of the vehicle. Pay attention to traf-
fic conditions when doing so.
XClose the driver's door.
MOExtended tires (tires with run-flat
properties)
General notes
With MOExtended tires (tires with run flat
characteristics), you can continue to drive
your vehicle even if there is a total loss of
pressure in one or more tires. The affected
tire must not show any clearly visible damage.
You can recognize MOExtended tires by the
MOExtended marking which appears on the
sidewall of the tire. You will find this marking next to the tire size designation, the load-
bearing capacity and the speed index
(
Ypage 582).
MOExtended tires may only be used in con-
junction with an active tire pressure monitor.
If a pressure loss warning message
appears in the multifunction display:
Robserve the instructions in the display mes-
sages (
Ypage 264).
Rcheck the tire for damage.
Rif driving on, observe the following notes.
The driving distance possible in run-flat mode
is approximately 50 miles (80 km) when the
vehicle is partially laden and approximately
18 miles (30 km) when the vehicle is fully
laden.
In addition to the vehicle load, the driving dis-
tance possible depends upon:
Rvehicle speed
Rroad condition
Routside temperature
The driving distance possible in run-flat mode
may be reduced by extreme driving condi-
tions or maneuvers, or it can be increased
through a moderate style of driving.
The driving distance possible in run-flat mode
is counted from the moment the tire pressure
loss warning appears in the multifunction dis-
play.
You must not exceed a maximum speed of
50 mph (80 km/h).
Flat tire551
Breakdown assistance
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up.
The highly flammable gas mixture forms when
charging the battery as well as when jump-
starting.
Always make sure that neither you nor the
battery is electrostatically charged. A build-
up of electrostatic charge can be caused, for
example:
Rby wearing clothing made from synthetic
fibers
Rdue to friction between clothing and seats
Rif you push or pull the battery across the
carpet or other synthetic materials
Rif you wipe the battery with a cloth
GWARNING
During the charging process, a battery produ-
ces hydrogen gas. If a short circuit occurs or
sparks are created, the hydrogen gas can
ignite. There is a risk of an explosion.
RMake sure that the positive terminal of a
connected battery does not come into con- tact with vehicle parts.
RNever place metal objects or tools on a bat-
tery.
RIt is important that you observe the descri-
bed order of the battery terminals when
connecting and disconnecting a battery.
RWhen jump-starting, make sure that the
battery poles with identical polarity are
connected.
RIt is particularly important to observe the
described order when connecting and dis-
connecting the jumper cables.
RNever connect or disconnect the battery
terminals while the engine is running.
GWARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean over
the battery. Keep children away from batter-
ies. Wash away battery acid immediately with plenty of clean water and seek medical atten-
tion.
HEnvironmental note
Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separatelyand recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
!Have the battery checked regularly at a
qualified specialist workshop.
Observe the service intervals in the Main-
tenance Booklet or contact a qualified spe-
cialist workshop for more information.
!You should have all work involving the
battery carried out at a qualified specialist
workshop. In the exceptional case that it is
necessary for you to disconnect the battery
yourself, make sure that:
Ryou switch off the engine and remove the
SmartKey. On vehicles with KEYLESS-
GO, ensure that the ignition is switched
off. Check that all the indicator lamps in
the instrument cluster are off. Otherwise, electronic components, such as the
alternator, may be damaged.
Ryou first remove the negative terminal
clamp and then the positive terminal
clamp. Never swap the terminal clamps.
Otherwise, the vehicle's electronic sys-
tem may be damaged.
Rthe transmission is locked in position P
after disconnecting the battery. The vehi-
cle is secured against rolling away. You
can then no longer move the vehicle.
556Battery (vehicle)
Breakdown assistance