Opening dimensions ......................303
Opening/closing from insid e........... 79
Opening/closing from the out-
sid e..................................................7 8
Rear doors ............................................ 78
Rear fog lamp
Displa ymessages (vehicl ewith
steering wheel buttons) ................. 210
Displa ymessages (vehicl ewith-
outs teering wheel buttons) ........... 196
Replacing bulb s............................. 101
Switching on/of f.............................. 93
Rear rack
Note s............................................. 238
Rear racks
Maximu mpayload .......................... 304
Rear vie wcamera
Cleaning instructions ..................... 257
Coupling up atraile rfunction ........ 162
Function/note s............................. 158
Genera lnotes ................................ 158
Important safety notes .................. 158
Messages in the display ................. 160
Revers eparking ............................. 160
Switching on/of f........................... 159
Rear windowd efroster
Problem (malfunction) ................... 115
Switching on/of f........................... 115
Rear windoww iper
Replacing the wipe rblade .............. 104
Switching on/of f........................... 102
Rear-compartment air-condition-
in gs ystem
see Climate control
Rear-compartment heating
see Climate control
Rear-vie wmirror
Anti-glare (manual) .......................... 91
Recycling
see Protectio nofthe environment
Refrigerant (air-conditioning sys-
tem)
Important safety notes .................. 301
Refueling
Fuelfille rflap. ................................ 132
Fue lgauge (vehicle with steering
wheelb uttons) ................................. 37 Fue
lgauge (vehicle withou tsteer-
ing wheelb uttons) ......................... 170
Refueling procedure (fuel). ............ 132
see Fuel
Remote control
see Key
Replacing bulbs
Important safety notes .................... 98
Reporting safety defects .................... 30
Rescue card
......................................... 32
Re s
erve (fuel tank)
see Fuel
Reserve fuel
Displa ymessages (vehicle with
steering wheelb uttons) ................. 212
Displa ymessages (vehicle with-
outs teering wheelb uttons) ........... 198
Warning lamp ................................. 223
Residual hea t(clim ate control) ........ 116
Restrain tsystem
Displa ymessage (vehicle with
steering wheelb uttons) ................. 208
Displa ymessage (vehicle without
steering wheelb uttons) ................. 194
Introduction ..................................... 43
Warning lamp ................................. 222
Warning lamp (function) ................... 43
Revers ewarnin gfeature .................. 122
Reversin gfeature
Electric sliding doo r......................... 74
Sid ew indow s................................... 80
Roadside Assistance (breakdown) .... 26
Roo fcarrier
Maximu mpayload .......................... 304
Note s............................................. 238
Roo flinin gand carpets (cleaning
guidelines) ......................................... 259
Roo floa d( roof carrier) ..................... 304
S
Safety
Childre ninthe vehicl e..................... 56
Operating safety .............................. 28
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 46
Index17
Display messages(vehicle with
steering whee lbuttons )................. 218
Display message s(vehicle with-
ou tsteering whee lbuttons )........... 200
Important safety note s.................... 77
Opening dimensions ...................... 303
Opening/closing from the out-
sid e.................................................. 77
Problem (malfunction) ..................... 77
Tank contents
Displaying the rang e(vehicle with
steering wheelb uttons) ................. 177
Displaying the rang e(vehicle with-
outs teering wheelb uttons) ........... 172
Technical data
Capacities ...................................... 295
Cargo tie-dow npoints .................... 304
Guid erail. ...................................... 304
Loading rails .................................. 304
Rear racks ..................................... 304
Roof carrie r.................................... 304
Tires/wheels ................................. 290
Trailer tow hitch ............................. 305
Vehicl edata. .................................. 303
Vehicl edimensions ........................ 303
Telephone
Accepting acall. ............................ 182
Displa ymessage ............................ 218
Introduction ................................... 181
Numbe rfrom the phone boo k........ 182
Redialing ........................................ 182
Rejecting/ending acall. ................ 182
Temperature
Coolant (displa yinthe instrument
cluster) .......................................... 169
Coolant (displa yinthe on-board
computer) ...................................... 172
Outsid etemperature ...................... 169
Setting (climate control )................ 112
Thef tdeterrents ystems
ATA (Anti-Theft Alarm system) ......... 66
Immobilizer ...................................... 66
Time
Setting (vehicle with steering
wheelb uttons) ............................... 186
Setting the time (vehicle with
steering wheelb uttons) ................. 186 Setting the time (vehicle without
steering wheelb
uttons) ................. 175
Tire pressure
Calling up (on-board computer) ..... 274
Checki ng ma
nually ........................ 274
Di
spla ymessages (vehicle with
steering wheelb uttons) ................. 216
Displa ymessages (vehicle with-
outs teering wheelb uttons) ........... 199
Important safety notes .................. 274
Maximu m....................................... 274
Note s............................................. 273
Recommended ............................... 270
Tables ............................................ 278
Tire labe l........................................ 271
Tire pressure monitor
Checking the tire pressure elec-
tronically ........................................ 276
Function/note s............................. 274
Genera lnotes ................................ 274
Important safety notes .................. 275
Restarting ...................................... 277
Warning lamp ................................. 226
Warning message .......................... 276
Tire pressure table ............................ 278
Tiredness assistant
see ATTENTIO NASSIST
Tires
Aspect rati o(definition) ................. 285
Average weight of the vehicle
occupants (definition) .................... 284
Bar (definition) ............................... 284
Changing awheel .......................... 286
Characteristics .............................. 284
Checking ........................................ 268
Curb weight (definition) ................. 285
Definition of terms ......................... 284
Directio nofrotation ...................... 286
Displa ymessages (vehicle with
steering wheelb uttons) ................. 216
Displa ymessages (vehicle with-
outs teering wheelb uttons) ........... 199
Distribution of the vehicl eoccu-
pants (definition) ............................ 286
DOT (Department of Transporta-
tion) (definition) ............................. 284
DOT, Tire Identification Number
(TIN) ............................................... 283
20Index
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Raregularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain asafe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental issues and recommen-
dations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment.
Operating safety and vehiclea pproval
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is arisk of an accident.
Alwaysh ave the prescribed service/mainte-
nance work as well as any required repairs
carried out at aqualified specialist workshop.
Air bags and pyrotechnic EmergencyT ensioning
Devices (ETDs) contain perchlorate material,
which may require special handling and regard
for the environment.T he guidelines must be
observed during disposal.
In California, you can find more information on
the Internet at www.dtsc.ca.gov.
Notes on operating the vehicle
There isarisk of damage to the vehicle if:
Rthe vehicle makes contact with the ground,
e.g. on ahigh curb or aloose road surface
Ryou drive too quickly over an obstacle, e.g. a
curb or apothole
Raheavy object hits the underbody or chassis
component
In these or similars ituations, the vehicle body/
frame, the underbody,c hassis components,
wheels or tires could be damaged even if this is
not visible from the outside. Components that
have been damaged in this way can unexpect-
edly fail or no longer be able to assimilate the
loads occurring in the event of an accident. If the underbody paneling is damaged,f lammable
material, such as leaves, grass or twigs, could
collect between the underbody and underbody
paneling. These materials could ignite if they
remain in contact with hot componentsoft he
exhaust system for an extended period.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is arisk
of fire.
28Introduction
In the event of an accident, haveadamaged
cargo compartment floor or loading area ,the
cargo tie-down rings and the tie down checked
at as pecialist workshop. Otherwise ,the load
may not be correctly secured the next time any-
thing is stowed.
Even if you follow all loading guidelines, the load
increases the risk of injury in the event of an
accident. Observe the information in the "Secur- ing aload "(
Ypage 234) and "Loa ddistribution"
(Ypage 233) sections.
You wil lfind information abou tthe maximum
roof load and maximum tailgate load in the
"Cargo tie-down points and carrier systems"
section (
Ypage 304). You wil lfind information
abou troof carriers under "Carrier systems"
(
Ypage 238).
Before loading
!
The anti-slip mats cannot be used for secur-
ing goods and must be replaced when they
show signs of:
RPermanent deformatio nand crushing
RCrack formation
RCuts
XTire pressure: check the tire pressure and
correct if necessary (Ypage 270).
XCargo compartment floor: clean the cargo
compartment floor.
The cargo compartment floor must be free
from oil and dust, dry and swept clean to pre-
vent the load from slipping.
XPlace non-slip mats (anti-slip mats) on the
cargo compartment floor if necessary.
During loading
XObserve the gross axle weight rating and per-
missible gross vehicle weight for you rvehicle.
Take into account that you rvehicle's curb
weight is increased if accessorie soroptional equipment are installed. The maximum pay-
load is thus reduced.
XObserve the notes on load distribution
(Ypage 233).
The overal lcenter of gravity of the load should
always be as low as possible, centered and
betwee nthe axles near the rear axle.
XObserve the legalr equirements of the country
in which you are currently driving.
Checks after loading
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tail-
gate/rear door is open when the engine is
running, particularly if the vehicle is moving,
exhaust fumes could enter the passenger
compartment. There is arisk of poisoning.
Turn off the engine before opening the tail-
gate/rear door. Never drive off with the tail-
gate/rear door open.
XSecuring luggage/loads: make sure that
the luggage and/or load is secure before
every journey and at regular intervals during a
long journey, and correct it if necessary.
XDoors/tailgate: close the sliding doors and
tailgate/door.
XTire pressure: adjust the tire pressure
according to the vehicle load (Ypage 270).
XDrivin gstyle: adapt you rdriving style
according to the vehicle load.
Load distribution
General notes
!
Excessive load sonindividual points of the
cargo floor or on the load surface impair vehi-
cle handling characteristics and could cause
damage to the floor covering.
The overal lcenter of gravity of the load should
always be as low as possible, centered and
betwee nthe axles near the rear axle.
Load distribution233
Transporting loads
Z
You will findinformation about the maximum
roof load and maximum tailgat eload under
"Cargo tie-down point sand carrier systems"
(
Ypage 304).
!Make sure that:
Rthe screws of the roof carrier are tightened
to am aximum torque of 7.4l b-ft(10 Nm) in
the threaded hole sprovided and
Rthere is aminimu mboltp enetration of
4t urns.
Only instal lroof carriers and rear racks that
have beena pproved or recommended for
Mercedes-Benz vehicles. This wil lhelpa void
damage to the vehicle.
You can instal laroof carrie ronthe roof and, for
example, arear-mounted cycle rack on the tail-
gate.
Install the protective caps on the securing
thread safter you have removedt he roof carrier.
If you have installed arear rack on the tailgate,
the additiona lweight reduces the assistance
provided by the gas pressure springs whe nthe
tailgate is opened. You wil lthen need more force
to open the tailgate. At low outside tempera-
tures below freezing you wil lneed to provide
extra support for the tailgate to prevent it from
sinking unintentionally.
Carrier systems239
Transporting loads
Z
GVW (Gross VehicleWeight)
The gross vehicle weight includes the weight of
the vehicle including fuel ,tools, spare wheel,
accessories installed, occupants, luggage and
the drawbar noseweight if applicable. The gross
vehicle weight must never exceed the permissi-
ble gross weight (GVWR) specified on the
B-pilla ronthe driver's side (
Ypage 294).
GVWR (Gross Vehicl eWeight Rating)
The GVWR is the maximu mpermitted gross
weight of the full yladen vehicle (weight of the
vehicle including all accessories, occupants,
fuel ,luggage and the drawbar noseweight if
applicable).T he permissibleg ross weight is
specified on the vehicle identification plate on
the B-pilla ronthe driver's side (
Ypage 294).
Maximum weight of the laden vehicle
The maximu mweight is the sum of:
Rthe curb weight of the vehicle
Rthe weight of the accessories
Rthe loadl imit
Rthe weight of the factory installed optional
equipment
Kilopascal (kPa)
Metric unit for tire pressure. 6.9 kPa are the
equivalent of 1psi.A nother tire pressure unit is
bar. 100 kilopascals (kPa) are the equivalent of
1b ar.
Load index
In addition to the loadb earing index,aload
index can be stamped onto the sidewal lofthe
tire. It specifies the load-bearing capacity of the
tire more precisely.
Curb weight
The weight of avehicle with standard equipment
including the maximu mfilling capacity of fuel,
oil, and coolant. It also includes the air-condi-
tioning system and optional equipment if these
are installed on the vehicle ,but does not include
passengers or luggage.
Maximum tire load
The maximu mtire loadink ilograms or pounds is
the maximu mweight for which atire is
approved.
Maximum permissiblet ire pressure
Maximumpermissiblet ire pressure for one tire.
Maximum load on one tire
Maximumloadono ne tire. This is calculated by
dividing
the maximu maxle loadofo ne axle by
two.
PSI (Pounds per square inch)
Standard unit of measurement for tire pressure.
Aspec tratio
Relationshi pbetwee ntire heighta nd width in
percent.
Tire pressure
Pressure inside the tire applying an outward
force to every square inch of the tire's surface.
Tire pressure is specified in pounds per square
inch (psi), in kilopascal (kPa) or in bar. Tire pres-
sure shoul donly be corrected when the tires are
cold.
Col dtire pressure
The tires are cold:
Rif the vehicle has been parked for at least
three hours withou tdirect sunlight on the
tires, and
Rif the vehicle has not been driven further than
1m ile (1.6 km)
Tire tread
The part of the tire that comes into contact with
the road.
Tire bead
The tire beade nsures that the tire sits securely
on the wheel. There are severals teel wiresinthe
beadtop revent the tire from coming loose from
the whee lrim.
Sidewall
The part of the tire betwee nthe tread and the
tire bead.
Weight of optional extras
The combined weight of those optional extras
that weigh more than the replaced standard
parts and more than 2.3 kg (5 lbs). These
optional extras, such as high-performance
brakes, aroof rack or ahigh-performance bat-
tery, are not included in the curb weight and the weight of the accessories.
What you shouldk now about wheels and tires285
Wheelsand tires
Z
Cargo tie-down points and carriersys-
tems
Cargo tie-down points
General notes
!Observ ethe informatio nonthemaximum
loadingc apacity of th eindividua lcargo tie-
down points.
If you use several cargo tie-down points to
secure aload, you must always tak ethe max-
imum loadingc apacity of theweakest cargo
tie-down pointi ntoa ccount.
If you brak ehard ,for example ,the forces act-
ing coul dbeuptos everal times th eweight
force of th eload. Always use multiple cargo
tie-down points in order to distribut ethe force
absorption.L oad theanchorages evenly.
You will fin dadditional informatio nabout cargo
tie-down points and cargo tie-down rings in the
"Securin gloads"s ection(
Ypage 234).
Cargo tie-down rings
The maximum tensile load of th ecargo tie-down
rings is:
Cargo tie-down
ringsPermissible nomi- nal tensile load
Passenger Vans786. 5lbf
(35 0daN)
Cargo Van1124.0 lbf
(50 0daN)
Guide/load rails
The maximum tensile load for th ecargo tie-
down points on aguide/load rail is:
Cargo tie-down
pointPermissible nomi-
nal tensile load
Guide rail786. 5lbf
(35 0daN)
Load rails on cargo
compartmen tfloor1124.0 lbf
(50 0daN)
Load rail on sidewall225. 0lbf
(10 0daN)
The values specifie dapply only to loads placed
on th ecargo compartmen tfloo rif:
Rth el oad is secured to two cargo tie-down
points on th erail and
Rthed istanc etotheneares tload-securing
pointont hesame rail is approximately 3ft
(1 m).
Roo fracks and rear racks
GWARNING
If yo uuseopenings in the bodywork or
detachabl eparts as steps, yo ucould:
Rslipa nd/or fall
Rdamag ethe vehicl eand cause yourselft o
fall.
There is ariskofi njury.
Alway susesecure climbing aids, e.g. asuita-
bl el adde r.
!Do not us ethe lowe rsliding doo rguide (car-
riage) as astep .Otherwise, yo ucould damage
the paneling and/or the sliding doo rmecha-
nism.
GWARNING
Whe nyou load the roof, the center of gravity
of the vehicl erises and the driving character-
istics change. If yo uexcee dthe maximum roof
load ,the driving characteristics, as well as
steering and braking, will be greatl yimpaired.
There is ariskofana ccident.
Neve rexcee dthe maximum roo floa da nd
adjust your driving style.
!The weight of any load carrie donthe roof,
including the roo fcarrier, mus tnot exceed
the maximum permissible roo fload.
The roo fcarrie rsuppo rts mus tbem ounted at
equal distances.
Install rai lcarriers in front of and behind the
middl eprop.
!For safety reasons,M ercedes-Benz recom-
mend sthat yo uonly us eroofcarrie rsystems
which have bee nteste dand approved for
Mercedes-Benz vehicles. Thi swillh elpt o
avoid damage.
304Vehicl edata
Technical data
Maximum roof load330 lbs (150 kg)
with at least three
pairs of support
points
Maximum load for a
rear-mounted cycle
rack154 lbs (70 kg)
for up to four bicycles
The data is validfor aloadd istributed evenly
over the entire roof area.
Reduce the loa donshorter roof carriers pro-
portionately. The maximu mloadp er pai rofroof
carrie rsupports is 110 lbs (50 kg) .The maxi-
mum loa dofarail carrie rbar is 220 lbs (100 kg).
If you have installed arear-mounted bicycle rack
on the tailgate, the additiona lweight reduces
the support provided by the pneumatic springs
when the tailgate is opened.Y ou willthen need
more force to open the tailgate. At low outside
temperatures belowf reezing the tailgate can
sink unintentionally after opening.
Loading guidelines and other information con-
cerning loa ddistribution and loads ecuring can
be found in the "Transporting" section
(
Ypag e232).
Trailer tow hitch
General notes
Mercedes-Benz recommends having atrailer
tow hitch retrofitted at an authorized Sprinter
Dealer.
Use only atrailer tow hitch that has been tested
and approved specially for you rvehicl ebyt he
distributor named on the insid eofthe front
cover. Only use aballc oupling that is approved
for you rvehicl eand Sprinter trailer tow hitch.
You can als ofind information on the permitted
dimensions of the bal lcoupling on the identifi-
cation plate of the trailer tow hitch.
You can obtai nadvice from aqualified specialist
workshop .Also observe the information on tow-
ing atrailer in the "Driving and parking" section
(
Ypag e162).
Trailer loads
The permissible weights and loads which cannot
be exceededc an alsobefound:
Rin you rvehicl edocuments and
Ron the identification plates of the trailer tow
hitch, the trailer and the vehicl e(Ypage294).
You wil lfind the basi cvalues approved by the
manufacturer in the following table .Ifthe values
differ, the lowest valu eapplies.
Make sure that you adhere to the weight restric-
tions by having the weight checked on acali-
brated weighbridge.
Permissible gross
weight GVWR6724 lbs (3050 kg)
Gross front axle
load GAWR (FA)3417 lbs (1550 kg)
Gross rear axle load
GAWR (RA)3417 lbs (1550 kg)
Maximum permissi-
ble gross weight of
vehicle/trailer
combination
2
GCWR
11684 lbs (5300 kg)
Trailer load3GTW5000 lbs (2268 kg)
Maximum permissi-
ble nose weight
TWR500 lbs (227 kg)
2Maximu mpermissibleg ross weight of the vehiclea nd trailer3Maximumpermissibl egross weight of the trailer
Vehicle data305
Technical data
Z