2016 MERCEDES-BENZ METRIS catalytic converter

Benz, LLC has beeninformed in writing of
the necessity of such arepair.
(2) the sam edefect or damage, although less
serioust han described in (1) ,has been
repaired at least fou rtimes and Mercedes-
Benz has bee ninformed of the necessity of
such arepai rinw riting.
(3) the vehicle cannot be operate dfor more
than 30 calenda rdaysd ue to repairs result-
ing from the sam eorother majo rdefects or
damage.
Please send written notification to:
Mercedes-Benz USA, LLC
CustomerA ssistance Center
One Mercedes Drive
Montreal ,N07645-0350
Maintenance
The Service and Warranty Information booklet
describes al lthe necessar ymaintenance work
which should be performe datregula rintervals.
Alway sbring the Service and Warranty Informa-
tion booklet with yo uwhent aking the vehicle to
aM ercedes-Benz Commercial Van Center. Your
customer service adviso renters each service
into the Service and Warranty Information book-
let for you.
Breakdown assistance
The Mercedes-Benz Roadsid eAssistance Pro-
gramp rovides yo uwitht echnical assistance in
the case of abreakdown. You rtoll-free calls to
the Roadsid eAssistance Hotline are answered
by ours taff around the clock. 365 days ayear.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadsid eAssistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Information booklet (Canada). Both are located in your vehi-
cle document wallet.
Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information booklet to infor
musofachangeofa ddress, or
simplyp hone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCede s(1-800-367-6372) or
Customer Servic e(Ca nada )on
1-800-387-0100 .Thise nables us ,ifnecessary,
to contact yo uatany time.
If yo uselly ou rM ercedes, please leave al lthe
literature in the vehicl esothatiti savailable for
the next owner.
If your vehicl ewaspurchased as ausedv ehicle,
please send us the "Notice of Purchase of Used
Car" from the Service and Warranty Information
bookle torphone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada )on
1-800-387-0100.
Operatin gthe vehicle outside of the
USA and Canada
Whe ntraveling abroa dwithy ourv ehicle,
observe the following points:
RService facilities or replacement parts may
not be available immediately.
RUnleade dfuelfor vehicles with acatalytic
converter may not be available .Leade dfuel
can cause damag etothe catalytic converter.
RThe fue lmay have aconsiderably lower
octane rating. Unsuitabl efuelcan cause
engine damage.
Certai nMercedes-Benz model sare available in
Europe throug hourEuropean Delivery Program.
Please consult aMercedes-Benz Commercial
VanC enter for further information, or write to
one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montreal, N07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26Introduction

Problems with the engine
ProblemPossible causes/consequences andMSolutions
The engine does not
start.
The starter motor can be
heard.There isamalfunction in the fuel supply.
XTurn the key back to position 0in the ignition lock before attempting
to start the engine again.
XStart the engine again.
Please bear in mind that lengthy and frequent startin gattempt swill
drain the battery.
If the engine does not start after several attempts:
XConsult aqualified specialist workshop.
The engine does not
start.
The starter motor can be
heard. The reserve fuel
warning lamp is lit and
the fuel gage is at 0.The fuel tank has been run dry.
XRefuel the vehicle.
The engine does not
start.
The starter motor cannot
be heard.The on-board voltage is too low. The battery is too weak or discharged.
XJump-start the vehicle (Ypage 262).
If the engine cannot be jump-started, the starter motor is faulty.
XConsult aqualified specialist workshop.
The engine does not
start.
The starter motor cannot
be heard.The battery is discharged or faulty.
XCheck the battery for damage.
XCharge the battery (Ypage 253).
The engine is not running
smoothly and is misfir-
ing.There is amalfunction in the engine electronics or amechanical com-
ponent of the engine management system.
XOnly depress the accelerator pedal slightly.
Unburnt fuel may otherwise get into the catalytic converter and
damage it.
XHave the cause rectified immediately at aqualified specialist work-
shop.
Automatic transmission
Important safety notes
GWARNING
If the engine speed is above the idling speed
and you engage transmission position Dor R,
the vehicle could pull away suddenly. There is
ar isk of an accident.
When engaging transmission position Dor R,
always firmly depress the brake pedal and do
not simultaneously accelerate.
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away.T here isarisk of an
accident.
Automatic transmission125
Driving and parking
Z

engine compartment,keep the hood closed
and contact the fire department.
GWARNING
Certain component sinthe engine compart-
ment ,such as the engine, radiator and parts
of the exhaust system, can become very hot.
Workin ginthe engine compartment poses a
risk of injury.
Where possible, let the engine cool down and touch only the component sdescribed in the
following.
Oil dipstick and engine oil filler neck
Only check the oil level when the engine is at
normal operatin gtemperature.
XStop your vehicle as far away from traffic as
possible on level ground.
XSecure the vehicle to preventitf rom rolling
away.
XSwitc hoff the engine.
XWait 5minutes.
XOpen the hood (Ypage 241).
XPull out oil dipstick :.
XWipe oil dipstick:using alint-free cloth.
XInserto il dipstick :back into the guide tube
as far as it will go and remove it again.
If the level is between MIN mark =and MAX
mark ;,the oil level is adequate.
XIf the oil level has dropped to or below mini-
mum mark =,open cap ?and add engine oil
(
Ypage 243).
The difference in quantit ybetween marks ;
and =is approximately 2USquarts (2 liters).
XClose the hood.
Add engine oil
GWARNING
Openingt he hood when the engine is over-
heated or when there is afire in the engine
compartment could expose you to hot gases
or other servicep roducts. There isarisk of
injury.
Let an overheated engine cool down before
opening the hood. If there is afire in the
engine compartment ,keep the hood closed
and contact the fire department.
GWARNING
Certain component sinthe engine compart-
ment ,such as the engine, radiator and parts
of the exhaust system, can become very hot.
Workin ginthe engine compartment poses a
risk of injury.
Where possible, let the engine cool down and touch only the component sdescribed in the
following.
GWARNING
If engine oil comes into contact with hot com- ponents in the engine compartment ,itmay
ignite. There is arisk of fire and injury.
Make sure that engine oil is not spilled nex tto
the filler neck .Let the engine cool down and
thoroughly clean the engine oil off the com-
ponents before starting the engine.
HEnvironmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful to
the environment.
!Do not add too much oil. adding too much
engine oil can result in damage to the engine
or to the catalytic converter. Have excess
engine oil siphoned off.
!Do not use any additives in the engine oil.
This could damage the engine.
Engine compartment243
Maintenance and care
Z

!Vehicles withagasolinee ngine:avoid
repeated and lengthy starting attempts. Oth-
erwise, the catalytic converter could be dam-
aged by non-combusted fuel.
If the indicator and warning lamps in the instru-
ment cluster do not light up at low tempera-
tures, the discharged battery may have frozen.
In this case you may neither charge the battery
nor jump-start the vehicle. The service life of a
thawed battery may be shorter. Start-up behav-
ior may deteriorate, in particular at low temper-
atures. Have the thawed battery checked at a
qualified specialist workshop.
Do not use arapid charging device to start the
vehicle. If your vehicle's battery is discharged,
the engine can be jump-started from another
vehicle or from adonor battery using jumper
cables. For this purpose, the vehicle has ajump-
starting connection point in the engine com-
partment.
When jump-starting, observe the following
points:
RThe battery is not accessible in all vehicles. If
the other vehicle's battery is not accessible,
jump-start the vehicle using adonor battery
or ajump-startingd evice.
RYou may only jump-start the vehicle when the
engine and exhaust system are cold.
RDo not start the engine if the battery is frozen.
Let the battery thaw first.
RJump-starting may only be performed from
batteries with anominal voltage of 12 V.
ROnly use jumper cables that have asufficient
cross-section and insulated terminal clamps.
RIf the battery is fully discharged, attach the
battery of another vehicle for afew minutes
before attempting to start. This charges the
empty battery alittle.
RMake sure that the two vehicles do not touch.
Make sure that:
Rthe jumper cables are not damaged.
Rbare parts of the terminal clamps do not come
into contact with other metal parts while the
jumper cables are connected to the battery.
Rthe jumper cables cannot come into contact
with parts such as the V-belt pulley or the fan.
These parts move when the engine is started
and while it is running.
Jumper cables and further information regarding
jump starting can be obtained at any qualified
specialist workshop.
Before connecting the jumper cables
XApply the parking brake.
XShift the transmission to position P.
XSwitch off all electrical consumers, e.g. audio
equipment, blower.
XTurn key to position 0in the ignition lock and
remove it.
XOpen the hood (Ypage 241).
Connecting the jumper cable
XPush contact protection cover :of the jump-
starting connection point backwards against
the spring force as far as it will go.
The jump-startingc onnection point is visible.
Terminal connecting plan
XRemove the cover from positive terminal =
of the donor vehicle's battery.
XConnect the positive terminal clamp of the
jumper cable to positive terminal =of the
donor vehicle's battery, and then to positive
terminal Aof the jump-startingc onnection
point.
XRun the donor vehicle's engine at idling
speed.
Jump-starting263
Breakdown assistance
Z

The following components of the different vehi-
cle versions influence fuel consumption:
Rtire sizes, tire tread, tire pressure, tire condi-
tion
Rtransmission ratios for the drive assemblies
Radditional equipment (e.g. air-conditioning
system, auxiliary heating system)
For these reasons, the actual consumption fig-
ures for your vehicle may deviate from the con-
sumption figures determined according to EU
Directive 80/1268/EE C.
Detail sonfuelconsumption can be calle dupin
the on-board computer:
Ron vehicles withou tsteerin gwheel buttons
(Ypage 171)
Ron vehicles with steerin gwheel buttons
(Ypage 178)
Engine oil
General notes
When handling engine oil, observe the important
safety note sonserviceproducts (Ypage 295).
The quality of the engine oi lusedisofd ecisive
importance for the engine's functionality and
operating life. Mercedes-Benz continually
approves engine oils based on comple xexperi-
ments according to the current state of the art.
Therefore ,onlyM ercedes-Benz approved
engine oils maybeu sedinM ercedes-Benz
engines. Mercedes-Benz recommends having
the oi lchange dataq ualified specialis twork-
shop. Informatio
nabout approved engine oils can be
obtained:
Rfroma ny Mercedes-Benz Commercial Van
Center
Ron the Internet at
http://bevo.mercedes-benz.co mbyenter ing
th ed esignation ,e.g.2 29.5 .
Mercedes-Ben zapprova lisindicate dont heoil
container by th einscriptio n„MB-Freigabe “or
„MB Approval“ and th ecorre spondin gdesigna-
tion ,e.g.M B-Freig abe or MB Approval 229.5.
Designation softheapprove dengineo ils for
your vehicl e
MB-Freigabe or MB
Approval229.5
Mercedes-Ben zrecommends that you only use
approve dmulti-grade engin eoils of th eSAE
classe sSAE 0W-30 and SA E0W-40 or
SA E5 W-30 and SA E5W-40. These engin eoils
ensur eoptimum lubrication eve natveryl ow
outside temperatures (
Ypage 299).
Whe ntoppin gup, we recommen dthaty ou only
use engin eoil of th esam egrade (MB-Freigabe
or MB Approvaldesignation )and SA Eclass as
th eo il filled at th elast oil change.
iIf th eengineo ils listed in th etable are no t
available, you may add th efollowin gengine
oils until th enexto il change:
RMB-Freigabe or MB Approval 229.1, or
ACE AA3
This mus tonlybea dded once and th eamount
mus tnotbe greate rtha n1q t(1.0l ).
Subsequentl yhavet he engin eoil changed at
th ee arliest possibl eopportunity.
!Using engin eoils of another grade qualit yis
no tp ermitted.
Capacities
!Do no tadd to omucho il. addin gtoo muc h
engin eoil can result in damage to th eengine
or to th ecatalytic converter. Hav eexces s
engin eoil siphoned off .
Oil change includin goil filter
Engin eoilApprox. 2USgal
(7.75 l)
298Service products and capacities
Technical data