The KEYLESS-GO function is changed as fol-
lows:
XTo unlock the driver's door:touch the
inner surface of the door handle on the
driver's door.
XTo unlock centrally: touch the inner sur-
face of the door handle on the front-
passenger door or the rear door.
XTo lock centrally: touch the outer sensor
surface on one of the door handles.
XTo restore the factory settings: press
and hold the %and& buttons simul-
taneously for approximately six seconds
until the battery check lamp flashes twice
(
Ypage 86).
Mechanical key
General notes
If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered. Switch off the alarm
(
Ypage 78).
If you unlock the vehicle using the mechanical
key, the fuel filler flap will not be unlocked
automatically.
XTo unlock the fuel filler flap: insert the
SmartKey into the ignition lock.
Removing the mechanical key
XPush release catch :in the direction of
the arrow and at the same time remove
mechanical key ;from the SmartKey.
Further information:
RUnlocking the driver's door (Ypage 90)
RUnlocking the cargo compartment
(
Ypage 97)
RLocking the vehicle (Ypage 91)
Inserting the mechanical key
XPush mechanical key ;completely into
the SmartKey until it engages and release
catch :is back in its basic position.
SmartKey battery
Important safety notes
GWARNING
Batteries contain toxic and corrosive substan- ces. If batteries are swallowed, it can result in
severe health problems. There is a risk of fatalinjury.
Keep batteries out of the reach of children. If
a battery is swallowed, seek medical attention
immediately.
HEnvironmental note
Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separately and recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
The SmartKey batteries contain perchlorate
material, which may require special handling
SmartKey85
Opening and closing
Z
Problems with the SmartKey
ProblemPossible causes/consequences andMSolutions
You can no longer lock
or unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 86) and replace it if nec-
essary (
Ypage 86).
If this does not work:
XUnlock (Ypage 90) or lock (Ypage 91) the vehicle using the
mechanical key.
There is interference from a powerful source of radio waves.
XUnlock (Ypage 90) or lock (Ypage 91) the vehicle using the
mechanical key.
The SmartKey is faulty.
XUnlock (Ypage 90) or lock (Ypage 91) the vehicle using the
mechanical key.
XHave the SmartKey checked at a qualified specialist workshop.
You can no longer lock
or unlock the vehicle
using KEYLESS-GO.KEYLESS-GO was deactivated.
XReactivate KEYLESS-GO (Ypage 83).
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 86) and replace it if nec-
essary (
Ypage 86).
If this does not work:
XUnlock (Ypage 90) or lock (Ypage 91) the vehicle using the
mechanical key.
There is interference from a powerful source of radio waves.
XUnlock (Ypage 90) or lock (Ypage 91) the vehicle using the
mechanical key.
KEYLESS-GO is malfunctioning.
XLock/unlock the vehicle using the remote control function of
the SmartKey.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote
control function:
XUnlock (Ypage 90) or lock (Ypage 91) the vehicle using the
mechanical key.
XHave the vehicle and SmartKey checked at a qualified specialist
workshop.
SmartKey87
Opening and closing
Z
Doors
Important safet ynotes
GWARNING
If children are lef tunsupervised in th evehicle,
they could:
Rope nth edoors ,thus endangerin gother
people or road users.
Rget out and disrup ttraffic .
Roperat eth evehicle' sequipment.
Additionally, children could set th evehicle in
motion if, fo rexample, they:
Rrelease th eparking brake .
Rshiftingth eautomatic transmissio nout of
par kposition P
RStart theengine.
There is aris kof an acciden tand injury.
Whe nleavin gth evehicle, always take th e
SmartKey wit hyou and loc kth evehicle. Never
leav echildren or animals unattended in th e
vehicle. Always keep th eSmartKey out of
reach of children .
You should preferably plac eluggage or load s
in th ecargo compartment. Observ eth eload -
in g guidelines (
Ypage 306).
Unlockingan dopening doors from
th einside
You can ope n adoo rfrom insid eth evehicle
eve nif it has been locked. You can only ope n
th erea rdoors from insid eth evehicle if they
are no tsecure dby th echild-proof locks
(
Ypage 66). If th evehicle has been locke d
wit hth eSmartKey or wit hKEYLESS-GO ,
opening adoo rfrom th einsid ewill trigger th e
anti-thef talar msystem. Switc hof fth ealar m
(
Ypage 78).
XTo unlock an dope n afront door: pull
doo rhandle ;.
If th edoo ris locked, locking knob :pop s
up. The doo ris unlocke dand opens .
XTo unlock arear door: pull doorhan -
dle ;.
Locking knob :pop sup and th edoo r
unlocks .
XTo open arear door: pull doorhandle ;
again .
The doo ropens .
Centrally locking an dunlocking th e
vehicle from th einside
You can centrall yloc kand unloc kth evehicle
from th einside. The switches are on th e
driver’s door.
XTo unlock :press butto n:.
XTo lock :press butto n;.
Whe nth efront-passenger doo ris closed,
th evehicle is locked.
Doors89
Opening and closing
Z
Meanwhile, the fuel filler flap will not be
locked or unlocked.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO.
If the vehicle has been locked with the Smart-
Key or with KEYLESS-GO, opening a door from the inside will trigger the anti-theft alarm sys-
tem. Switch off the alarm (
Ypage 78).
When a locked door is opened from inside the
vehicle, the previous unlocking process will
be acknowledged if the vehicle:
Rhas been locked with the locking button for
the central locking or
Rhas been locked automatically
The vehicle will be fully unlocked if it had pre-
viously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside
is unlocked.
Automatic locking feature
XTo deactivate: press and hold button :
for approximately five seconds until a tone sounds.
XTo activate: press and hold button ;for
approximately five seconds until a tone
sounds.
If you press one of the two buttons and do not
hear a tone, the relevant setting has already
been selected. The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore be locked out if:
Rthe vehicle is being pushed.
Rthe vehicle is being towed.
Rthe vehicle is on a roller dynamometer.
iYou can also activate and deactivate the
automatic locking function via COMAND or
Audio 20 (see the separate operating
instructions).
Unlocking the driver's door (mechan-
ical key)
If the vehicle can no longer be locked or
unlocked with the SmartKey or KEYLESS-GO,
use the mechanical key.
XTake the mechanical key out of the Smart-
Key (
Ypage 85).
XInsert the mechanical key into opening :
in the protective cap.
XPull and hold the door handle.
XPull the protective cap on the mechanical
key as straight as possible away from the
vehicle until it releases.
XRelease the door handle.
90Doors
Opening and closing
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key counter-clockwise
as far as it will go to position 1.
The locking knob pops up and the door
unlocks.
XTurn the mechanical key back and remove
it.
XInsert the mechanical key into the Smart-
Key (
Ypage 85).
XCarefully press the protective cap onto the
lock cylinder until it engages and is seated
firmly. Do not pull the door handle when
doing so.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered. Switch off the alarm
(
Ypage 78).
Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the SmartKey or KEYLESS-GO, use the mechani-
cal key.
XOpen the driver's door.
XClose the front-passenger door, the rear
doors and the tailgate.
XPress the locking button (Ypage 89).
XCheck whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary.
XClose the driver's door.
XTake the mechanical key out of the Smart-
Key (
Ypage 85).
XInsert the mechanical key into opening :
in the protective cap.
XPull and hold the door handle.
XPull the protective cap on the mechanical
key as straight as possible away from the
vehicle until it releases.
XRelease the door handle.
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key clockwise as far as
it will go to position 1.
The locking knob drops down and the driv-
er's door is locked.
XTurn the mechanical key back and remove
it.
XInsert the mechanical key into the Smart-
Key (
Ypage 85).
Doors91
Opening and closing
Z
performing a kicking movement under the
rear bumper.
Opening/closing from outside
Opening
XPress the Fbutton on the SmartKey.
or
XPull handle :.
The tailgate opens.
Closing
XPull the tailgate down using recesses :
and push it closed.
XLock the vehicle if necessary with the &
button on the SmartKey or with KEYLESS-
GO (
Ypage 83).
Opening/closing automatically from
outside
Important safety notes
GWARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
Rpress the Fbutton on the SmartKey.
Rpull or press the remote operating switch
on the driver's door.
Rpress the closing or locking button on the
tailgate.
Rpull the handle on the tailgate
Vehicles with HANDS-FREE ACCESS: it is
also possible to stop the closing process by
performing a kicking movement under the
rear bumper.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
!The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 415).
Cargo compartment93
Opening and closing
Z
Opening automatically
You can open the tailgate automatically with
the SmartKey or the handle in the tailgate.
XPress and hold theFbutton on the
SmartKey until the tailgate opens.
or
XIf the tailgate is unlocked, pull the handle
and let it go again immediately.
or
XWith the tailgate stopped in an intermedi-
ate position, pull the tailgate upwards.
You can release the tailgate as soon as the
tailgate starts to open.
Closing automatically
:Closing button
;Locking button
XTo lock: press button :on the tailgate.
or
XPull the tailgate downwards slightly.
You can release the tailgate as soon as the
tailgate starts to close.
When the driver's door is closed, you can
simultaneously close the tailgate and lock the
vehicle. The KEYLESS-GO key must be in the
rear detection range of the vehicle.
XPress locking button ;in the tailgate.
If KEYLESS-GO detects a SmartKey outside
the vehicle, the tailgate closes. The vehicle
is locked.
or Vehicles with EASY-PACK tailgate and
with KEYLESS-GO or KEYLESS-GO start-
function:
XIf the SmartKey is located in the immediate
vicinity of the vehicle: press the
Fbut-
ton on the SmartKey.
You can release the button as soon as the
tailgate starts to close.
If KEYLESS-GO detects a SmartKey in the
cargo compartment, the tailgate is unlocked
again after closing.
If KEYLESS-GO detects a second SmartKey
outside the vehicle, the tailgate remains
locked.
If KEYLESS-GO detects a SmartKey in the
cargo compartment before the closing pro-
cedure starts, the tailgate remains open.
HANDS-FREE ACCESS
Important safety notes
GWARNING
The vehicle's exhaust system may be very hot. You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking move-
ment within the detection range of sensors.
!If the SmartKey is within the rear detec-
tion range of KEYLESS-GO, the following
situations, for example, could lead to the
unintentional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 3 m
away from the vehicle.
General notes
With KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the tailgate or
stop the procedure without using your hands. This is useful if you have your hands full. To do
94Cargo compartment
Opening and closing
this, make a kicking movement under the
bumper with your foot.
Observe the following points:
RCarry your KEYLESS-GO key about your
person. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
RWhen making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clear-
ance to the rear of the vehicle. You could
otherwise lose your balance, e.g. on ice.
RAlways ensure that you only make the kick-ing movement within the detection range of
sensors :.
RStand at least 12 in (30 cm) away from the
rear area while doing so.
RDo not come into contact with the bumper
while making the kicking movement. Oth-
erwise, the sensors may not function cor-
rectly.
RHANDS-FREE ACCESS does not function
when the engine is started.
RIf a KEYLESS-GO key is within the rear
detection range of KEYLESS-GO, HANDS-
FREE ACCESS could be triggered. The tail- gate could thus be opened or closed unin-
tentionally, for example, if you:
-install or remove the ball coupling.
-couple or uncouple a trailer.
-install or remove a rear-mounted bicycle
rack.
-load/unload bicycles on/from a rear-
mounted bicycle rack.
-sit on the edge of the cargo compart-
ment.
-set something down or lift something up
behind the vehicle.
-polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about
your person in these situations or in situa-
tions similar to these. This will prevent the
unintentional opening/closing of the tail-
gate.
RDirt caused by road salt around sensors :
may restrict functionality.
RUsing the HANDS-FREE AC CESS with a
prosthetic leg may restrict functionality.
Operation
XTo open/close: kick into sensor detection
range :under the bumper with your foot.
Two warning tones sound while the tailgate
is opening or closing.
XIf the tailgate does not open/close after
several attempts: wait at least ten sec-
onds, using your foot kick under the
bumper again.
Cargo compartment95
Opening and closing
Z