2016 MERCEDES-BENZ E-CLASS ESTATE door lock

Problem
Possible causes/consequences and M
MSolutions #
Check the battery using the battery check lamp and replace if necessary . #
Use the emer gency keyto lock or unlock theve hicle . #
Have theke ych ecked at a qualified specialist workshop.
Yo u ha velost a key. #
Have theke y deacti vated at a qualified specialist workshop. #
If necessar y,ha ve the loc kschanged as well. Doors
Note
s onthe additional door lock The additional door lock is only
available for
ve hicles forth eUni ted Kingdom. &
WARNING Risk of inju ryto persons
inside theve hicle when the additional
door lock is activated
If th e additional door lock is activated, the
doors can no longer be opened from the
inside.
If th ere are persons in theve hicle, they can
no longer le aveth eve hicle, e.g. in hazardous
situations. #
Never lea vepersons unattended in the
ve hicle, particularly children, elderly
persons or persons in need of help. #
Ifth ere are persons in theve hicle, do
not activate the additional door loc k. The additional door lock is automatically activa‐
te d:
R After locking theve hicle with thekey.
R After locking theve hicle using KEYLESS-GO.
If th e additional door lock is activated, the doors
cann otbe opened from the inside.
Yo u can deactivate the additional door lock by
deactivating the interior pr otection (→ page 89). Un
locking and opening the doors from the
inside Un
ited Kingdom onl y:obser vethe no tes on the
additional door lock (→ page 68).68
Opening and closing

#
Pull door handle 2.
Locking pin 1pops up when the door is
unloc ked. Locking/unlocking
theve hicle centrally from
th e inside #
Tounlo ck:press button 1. #
Tolock: press button 2.
This does not lock or unlock the fuel filler flap.
The vehicle is not unloc ked:
R Ifyo u ha veloc kedth eve hicle using thekey. R
Ifyo u ha veloc kedth eve hicle using KEY‐
LESS-GO. Un
locking/locking theve hicle via a mobile
phone Re
quirements:
R Vehicle with the "Digital Car Key in the
smartphone" function.
R The "Digital Car Key in the smartphone" func‐
tion is activated via the Mercedes me con‐
nect web app: https://www.mercedes.me.
R Suitable mobile phone with NFC aerial (Near
Field Communication) and Secure Element.
R Sufficient charge leve l of the mobile phone.
On some mobile phones, the function is also
av ailable when the battery is dischar ged.
If th eve hicle has been par kedfo r longer than
two weeks, the NFC aerial in the door handle is
deactivated. Pull the door handle toactivate the
NFC aerial again.
% You can check the suitability of your mobile
phone byentering the phone number at
https://www.mercedes.me. Opening and closing
69

Information about suitable mobile phones
can be obtained from your Mercedes-Benz
Service Centre or on the Internet at http://
www.mercedes-benz.com/connect.
% The function is only available in combination
with Mercedes me connect and on lyin cer‐
ta in countries.
% Protective cases around the mobile phone
can impair the functionality. #
Touch the door handle on the driver's door in
th e area where NFC aerial 1is located with
th e part of the mobile phone where the NFC
aerial is located.
The vehicle is loc ked or unloc ked alternately.
If yo u lose your mobile phone, deactivate the
"Digital Car Key in the smartphone" service in
Mercedes me connect at https://
www.mercedes.me.
% Mercedes-Benz recommends that you car ry
th e emer gency key in case of function
re strictions. Lo
cking and unlocking theve hicle with KEY‐
LESS-GO Re
quirements:
R The key must be outside theve hicle.
R The dis tance between theke y and theve hicle
must not exceed 1 m.
R The driver's door and the door at which the
door handle is used must bo thbe closed. #
Tounlo cktheve hicle: touch the inner sur‐
fa ce of the door handle. #
Tolock theve hicle: touch sensor sur face
1 or2. #
Convenience closing: touch recessed sen‐
sor su rface 2for an extended pe riod.
% For fur ther information on con venience clos‐
ing (→ page 81). 70
Opening and closing

#
Todeactivate: press and hold button 1for
appr oximately five seconds until an acoustic
signal sounds. #
Toactivate: press and hold button 2for
appr oximately five seconds until an acoustic
signal sounds.
Danger of being loc ked out when the function is
activated:
R Ifth eve hicle is being tow star ted/pushed. R
On a roller dynamome ter. Un
locking/locking the driver's door using
th e emer gency key element %
Ifyo u wish tolock theve hicle entirely using
th e emer gency key,firs t press the button for
locking from the inside while the driver's
door is open. Then proceed tolock the driv‐
er's door using the emer gency key element. #
Insert the emer gency key in toopening 1in
th e co ver. #
Pull and hold the door handle. #
Pull the co ver on the emer gency key as
st ra ight as possible away from theve hicle
until it releases. #
Release the door handle. 72
Opening and closing

#
Pull remo teopening switch 1forth eta il‐
ga te. #
Vehicles with HANDS-FREE ACCESS: move
yo ur foot below the bumper (→ page76). #
Vehicles with folding bench seat: pull but‐
to n1 forth eta ilgate twice.
The tailgate is unloc ked. If
th eta ilgate has been loc ked from the outside,
or thech ild saf ety lock has been activated, the
ta ilgate cannot be unloc ked with button 1.
The tailgate is equipped with an automatic
obs tacle de tection function. If a solid object
bloc ksorrestricts theta ilgate when automati‐
cally opening, this process is stopped. The auto‐
matic obs tacle de tection function is only an aid.
It is not a substitu teforyo ur attentiveness when
opening theta ilgate. Closing
the tailgate &
WARNING Risk of inju ryfrom unsecu red
items in theve hicle
If objects, luggage or loads are not secured
or not secured suf ficientl y,they could slip,
tip ove r or be flung around and thereby hit
ve hicle occupants.
There is a risk of injur y,particularly in the
ev ent of sudden braking or a sudden change
in direction. #
Alw aysst ore objects in such a wayth at
th ey cannot be flung around. #
Before the journe y,secure objects, lug‐
ga ge or loads against slipping or tipping
ove r. &
WARNING Risk of becoming trapped
du ring au tomatic closing of theta ilgate
Pa rts of the body could become trapped dur‐
ing automatic closing of theta ilgate. More‐
ove r,people, e.g. children, may be standing
in the closing area or may enter the closing
area during the closing process. #
Make sure that nobody is in the vicinity
of the closing area during the closing
process.
Use one of thefo llowing options tostop the
closing process:
R press thep button on thekey.
R press or pull there mo teoperating switch
on the driver's door. 74
Opening and closing

opens again slightl
y.The automatic obs tacle
de tection wi threve rsing function is only an aid.
It is not a substitute foryo ur attentiveness when
closing theta ilgate. #
When closing, make sure that no body parts
are in the closing area. &
WARNING Risk of becoming trapped
despi tereve rsing function
The reve rsing function does not react:
R tosoft, light and thin objects, e.g. fingers.
R overth e last 8 mm of the closing path.
In these situations in particular, there ve rsing
function cannot pr event someone being trap‐
ped. #
When closing, ma kesure that no body
parts are in the closing area.
If someone is trapped:
R press thep button on theke y,or
R press or pull there mo teoperating switch
on the driver's door, or R
press the closing or locking button on the
ta ilgate, or
R Pull theta ilgate handle. HANDS-FREE
ACCESS function Wi
th HANDS-FREE ACCESS you can open, close
or stop the closing process of theta ilgate by per
form ing a kicking mo vement under there ar
bumper.
The kicking mo vement triggers the opening or
closing process alternatel y.
Obser vethe no tes when opening (→ page73)
and closing (→ page74)th eta ilgate.
% Twowa rning tones sound when thetai lgate
is opening or closing. &
WARNING Risk of bu rns caused bya hot
ex haust sy stem
The vehicle exhaust sy stem can become very
hot. If you use HANDS-FREE ACCESS, you
could bu rnyourself by touching theex haust
sy stem. #
Alw ays ensure that you on ly ma ke a
kicking mo vement within the de tection
ra nge of the sensors. *
NO
TEVehicle damage due tounin ten‐
tional opening of theta ilgate R
when using an automatic car wash 76
Opening and closing

#
If someone is trapped, release the but‐
to n immedia tely or press the button in
order toreopen the side windo w. &
WARNING Risk of becoming trapped
when children opera tethe side windo ws
Children could become trapped if they oper‐
ate the side windo ws, particularly when unat‐
te nded. #
Activate theove rride feature forthe
re ar side wind ows. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Never lea vechildren unat tended in the
ve hicle. 1
Toclose
2 Toopen
The buttons in the driver's door take prece‐
dence. #
Tostart automatic operation: press/pull
th eW button be yond the pressure point. #
Tointer rupt automatic operation: press or
pull theW button again. Au
tomatic reve rsing function for the side
windo ws
If an object bloc ksa side wind owduring the
closing process, the side window opens again
automaticall y.The automatic reve rsing function
is only an aid and is not a substitute foryo ur
attentiveness. #
When closing, make sure that no body parts
are in the closing area. &
WARNING Risk of becoming trapped
despi tethere being reve rsing pr otection
on the side window
The reve rsing function does not react:
R tosoft, light and thin objects, e.g. small
fi ngers
R overth e last 4 mm of the closing path
R during resetting
R when closing the side window again man‐
ually immediately af ter auto matic reve rs‐
ing 80
Opening and closing

Anti-theft pr
otection Immobiliser
The immobiliser pr
events your vehicle from
being star ted without the cor rect key.
The immobiliser is automatically activated when
th e ignition is switched off and deactivated when
th e ignition is switched on. ATA
(Anti-Theft Alarm sy stem) Fu
nction of theATA system (anti-theft ala rm
sy stem)
If th eATA system is primed, a visual and audible
alarm is triggered in thefo llowing situations:
R A door is opened.
R The tailgate is opened.
R The bonn etis opened.
R Interior pr otection is triggered. (→ page 89)
R Tow- aw ay protection is triggered.
(→ page 89) The
ATA system is primed automatically af ter
appr oximately 10seconds:
R After locking theve hicle with thekey.
R After locking theve hicle using KEYLESS-GO. When
theATA system is primed, indicator lamp
1 flashes.
The ATA sy stem is automatically deactivated:
R After unlocking theve hicle with thekey. R
After pressing thest art/ stop button with the
ke y inside theve hicle.
R After unlocking theve hicle using KEYLESS-
GO.
% When the Mercedes‑Benz emer gency call
sy stem is active and the alarm stay s on for
more than 30 seconds, a message is auto‐
matically sent tothe Cus tomer Assis tance
Centre (→ page 330).
Deactivating theATA (anti-theft ala rmsys‐
te m) ala rm #
Press the%, &orp button on the
key.
or #
Press thest art/ stop button (the SmartK eyis
inside theve hicle).
St opping the ala rmusing KEYLESS-GO #
Grasp the outside door handle (with thekey
outside theve hicle). 88
Opening and closing