have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes all
the necessary maintenance work which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please send us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave the entire
literature in the vehicle so that it is available to
the next owner.
If you have purchased a used car, please send us the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
Rthe fuel may have a considerably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Service and vehicle operation23
Introduction
Z
parts of the engine that heat up. There is a riskof fire.
Carry out regular checks to make sure that
there are no flammable foreign materials in
the engine compartment or in the exhaust
system.
General notes
The catalytic converter is preheated for up to
30 seconds after a cold start. The sound of the
engine may change during this time.
AMG SPEEDSHIFT DCT 7-speed sports
transmission
XShift the transmission to position P
(Ypage 109).
The transmission position display in the mul-
tifunction display shows P(
Ypage 110).
You can start the engine in transmission posi-
tion Pand N.
Starting procedure with the Start/Stop
button
The Start/Stop button can be used to start the
vehicle manually without inserting the SmartKey
into the ignition lock. You merely need to carry
the SmartKey on your person. This mode for
starting the engine operates independently of
the ECO start/stop automatic engine start func-
tion.
You can start the engine if a valid SmartKey is in the vehicle. Switch off the engine and always
take the SmartKey with you when leaving the
vehicle, even if you only leave it for a short time.
Pay attention to the important safety notes.
XDepress the brake pedal and keep it
depressed.
XPress the Start/Stop button once
(Ypage 102).
The engine starts.
Starting procedure with the SmartKey
XTurn the SmartKey to position 3in the ignition
lock (Ypage 103) and release it as soon as the
engine is running. If the engine will not start:
XRemove the SmartKey from the ignition lock.
XReinsert the SmartKey into the ignition lock
after a short waiting period.
XTurn the SmartKey to position
2in the ignition
lock (Ypage 103).
The indicator lamps in the instrument cluster
light up (
Ypage 189).
XTurn the SmartKey to position 3in the ignition
lock (Ypage 103) and release it as soon as the
engine is running.
Pulling away
General notes
GWARNING
If the engine speed is above the idling speed
and you engage transmission position Dor R,
the vehicle could pull away suddenly. There is
a risk of an accident.
When engaging transmission position Dor R,
always firmly depress the brake pedal and do not simultaneously accelerate.
Depress the accelerator carefully when pulling
away.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down.
You can open the doors from the inside at any
time.
You can also deactivate the automatic locking
feature (
Ypage 67).
It is only possible to shift the transmission from
position Pto the desired position, if:
Rthe engine is running and
Ryou depress the brake pedal
If you do not depress the brake pedal, the E-
SELECT lever can still be moved but the parking lock remains engaged.
Information on the automatic release of the
electric parking brake (
Ypage 122).
Hill start assist
Hill start assist helps you when pulling away for-
wards or in reverse on an uphill gradient. It holds
the vehicle for a short time after you have
removed your foot from the brake pedal. This
104Driving
Driving and parking
Problems with the engine
ProblemPossible causes/consequences andMSolutions
The engine does not
start.The HOLD function or DISTRONIC PLUS is activated.
XDeactivate the HOLD function (Ypage 136) or DISTRONIC PLUS
(Ypage 128).
XTry to start the engine again (Ypage 103).
The engine does not
start. The starter motor
can be heard.RThere is a malfunction in the engine electronics.
RThere is a malfunction in the fuel supply.
Before attempting to start the engine again:
XPress the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out.
or
XTurn the SmartKey back to position 0in the ignition lock.
XTry to start the engine again (Ypage 103). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 248).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
XTry to start the engine again (Ypage 103).
If the engine still does not start:
XConsult a qualified specialist workshop.
The engine is not running
smoothly and is misfir-
ing.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gauge shows a value
above 248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently.
XStop as soon as possible and allow the engine and the coolant to
cool down.
XCheck the coolant level (Ypage 231). Observe the warning notes
as you do so and add coolant if necessary.
Driving107
Driving and parking
Z
Display messagesPossible causes/consequences andMSolutions
4
Engine Oil ReduceOil Level
You haveadded to omuc hengin eoil. The engin eor catalytic converter
may be damaged.
XSiphon off excess engin eoil until it is at th especified level. Observ e
th elegal requirements .
4
Engine Oil LevelCannot Be Measured
The measuringsystem is faulty.
XVisit aqualified specialist workshop .
8
FuelLevel Low
The fuel level has dropped int oth ereserv erange.
XRefue lat th eneares tgas station .
CThere is only aver ysmall amount of fuel in th efuel tank.
XRefue lat th eneares tgas station without fail .
8
Gas Cap Loose
The fuel filler cap is notclosed correctl yor th efuel system is leaking .
XCheckthat th efuel filler cap is correctl yclosed .
If th efuel filler cap is not correctl yclosed :
XCloseth efuel filler cap .
If th efuel filler cap is correctl yclosed :
XVisitaqualified specialist workshop .
Driving systems
Display messagesPossible causes/consequences and MSolutions
À
ATTENTION ASSIST:Take a Break!
Based on certain criteria, ATTENTION ASSIST has detecte dfatigue or
a lack of concentration on th epart of th edriver . Awarning tone also
sounds.
XIf necessary, tak e abreak.
During lon gjourneys, tak eregular breaks in goo dtime so you get
enough rest.
À
ATTENTION ASSISTInoperative
ATTENTION ASSIST is inoperative.
XVisit aqualified specialist workshop .
¨
Malfunction
There isamalfunction in th echassis. The vehicle's handlin gcharac -
teristics may be affected.
XVisit aqualified specialist workshop .
180Display messages
On-board computer and displays
Jump-starting
For the jump-starting procedure, use only the jump-starting connection point in the engine com-
partment, consisting of a positive terminal and a ground point.
!Avoid repeated and lengthy starting attempts. Otherwise, the catalytic converter could be
damaged by the non-combusted fuel.
Do not start the vehicle using a rapid charging device. If your vehicle's battery is discharged, the
engine can be jump-started from another vehicle or from a second battery using jumper cables.
Observe the following points:
RThe battery is not accessible in all vehicles. If the other vehicle's battery is not accessible, jump-
start the vehicle using a second battery or a jump-starting device.
RYou may only jump-start the vehicle when the engine and exhaust system are cold.
ROnly jump-start from batteries with a 12 V voltage rating.
ROnly use jumper cables which have a sufficient cross-section and insulated terminal clamps.
RIf the battery is fully discharged, leave the battery that is being used to jump-start connected for
a few minutes before attempting to start. This charges the battery slightly.
RMake sure that the two vehicles do not touch.
Make sure that:
RThe jumper cables are not damaged.
RBare parts of the terminal clamp do not come into contact with other metal parts while the jumper
cables are connected to the battery.
RThe jumper cables cannot come into contact with parts which can move when the engine is
running, such as the V-belt pulley or the fan.
XSecure the vehicle by applying the electric parking brake.
XShift the transmission to position P.
XMake sure that the ignition is switched off. All indicator lamps in the instrument cluster must be
off. When using the SmartKey, turn the SmartKey to position 0in the ignition lock and remove it
(
Ypage 103).
XSwitch off all electrical consumers, e.g. rear window defroster, lighting, etc.
XOpen the hood.
Vehicles with carbon engine cover:
XTurn fasteners :one Õturn and remove.
XRemove cover.
All vehicles:
248Jump-starting
Breakdown assistance