ProblemPossible causes/consequences andMSolutions
The engine cannot be
started using the Smart-
Key.the on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 247).
or
XJump-start the vehicle (Ypage 248).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 63) and replace it if necessary
(Ypage 63).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
When a door is opened, the side window on that
side opens slightly. When the door is closed, the side window closes again.
66Doors
Opening and closing
The vehicle is locked automatically when the
ignition is switched on and the wheels are turn-
ing.
You could therefore be locked out if:
Rthe vehicle is being pushed.
Rthe vehicle is being towed.
Rthe vehicle is on a roller dynamometer.
iYou can activate and deactivate the auto-
matic locking mechanism via the multimedia
system (see the Digital Operator's Manual).
Unlocking/locking the driver's door
using the mechanical key
i
If you want to centrally lock the vehicle using
the mechanical key, begin by pressing the
locking button for the interior locking mech-
anism while the driver's door is open. Then
lock the driver's door using the mechanical
key.
XInsert the mechanical key as far as it will go
into opening :in the protective cap.
XPull and hold the door handle.
XPull the protective cap on the mechanical key
as straight as possible away from the vehicle
until it releases.
XRelease the door handle.
XTo unlock: turn the mechanical key counter-
clockwise as far as it will go to position 1.
XTo lock:turn the mechanical key clockwise as
far as it will go to position 1.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm sys-
tem will be triggered. Switch off the alarm
(
Ypage 58).
Cargo compartment
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
68Cargo compartment
Opening and closing
!The tailgate swings upwards and out when
opening. Therefore, make sure that there is
sufficient space above the tailgate.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(
Ypage 286).
If the rear spoiler has been extended manually
the height when opened is higher by this
amount. If in doubt, retract the rear spoiler again
manually before opening the tailgate
(
Ypage 222).
You can switch the cargo compartment lamp on
and off manually on the overhead control panel
(
Ypage 89).
Do not leave the SmartKey in the cargo com-
partment. You could otherwise lock yourself
out.
You should preferably place luggage or loads in
the cargo compartment. Observe the loading
guidelines (
Ypage 209).
Opening/closing from outside
Opening
XPress the Fbutton on the SmartKey.
The tailgate opens slightly.
XRaise the tailgate.
Closing
XPull the tailgate down using recess :and let
it drop into the lock.
XLock the vehicle if necessary with the &
button on the SmartKey or with KEYLESS-GO
(
Ypage 61).
Unlocking with KEYLESS-GO
Important safety notes
GWARNING
The vehicle's exhaust system may be very hot. If you unlock the cargo compartment with
KEYLESS-GO, you could burn yourself by
touching the exhaust system. There is a risk of
injury. Always ensure that you only make the
kicking movement within the detection range
of sensors.
!If the SmartKey is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the uninten-
tional opening of the tailgate:
Rusing a car wash
Rusing a power washer
Make sure that the SmartKey is at least 10 ft
(3 m) away from the vehicle.
General notes
Vehicles with KEYLESS-GO without carbon
package: you can unlock the tailgate without
using your hands. This is useful if you have your
hands full. To do this, make a kicking movement
under the rear bumper with your foot.
Cargo compartment69
Opening and closing
Z
Observe the following points:
RCarry your KEYLESS-GO key about your per-
son. The KEYLESS-GO key must be in the rear
detection range of the vehicle.
RWhen making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clearance
to the rear of the vehicle. You could otherwise
lose your balance e.g. on ice.
RAlways ensure that you only make the kicking
movement within the detection range of sen-
sors :.
RStand at least 12 in (30 cm) away from the
rear area while doing so.
RDo not come into contact with the bumper
while making the kicking movement. Other-
wise, the sensors may not function correctly.
RUnlocking with KEYLESS-GO does not func-
tion when the engine is started.
RDirt caused by road salt around sensors :
may restrict functionality.
Using the HANDS-FREE ACCESS with a pros-
thetic leg may restrict functionality.
RIf a KEYLESS-GO key is within the rear detec-
tion range of KEYLESS-GO, the sensors could
be triggered. Therefore, the tailgate cannot be
unlocked unintentionally if, for example, you:
-sit on the edge of the cargo compartment.
-set something down or lift something up
behind the vehicle.
-polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about your
person in these situations or in situations sim-
ilar to these. This prevents the tailgate from
being unlocked unintentionally.
Operation
XTo unlock: kick into sensor detection
range :below the bumper with your foot.
The tailgate opens slightly.
XTo open: raise the tailgate.
XIf the tailgate does not unlock after sev-
eral attempts: wait at least ten seconds and
then kick under the bumper once again.
If you hold your foot under the bumper for too
long, the tailgate does not unlock. Repeat the
leg movement more quickly if this occurs.
Unlocking from inside the vehicle
Important safety notes
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
70Cargo compartment
Opening and closing
You can open the tailgate from the driver's seat
when the vehicle is stationary and unlocked.
XPress remote operating switch:for the tail-
gate until the tailgate is unlocked.
The tailgate opens slightly.
Tailgate emergency release
Use the emergency release if the tailgate can no
longer be unlocked:
Rusing the SmartKey
Rusing HANDS-FREE ACCESS
Rusing the remote operating switch on the
instrument panel
XClimb into the cargo compartment via the
vehicle interior.
Unhook the cargo compartment cover, if nec-
essary (
Ypage 211).
XPush carpet :down.
XPull the cable behind the carpet :until the
tailgate unlocks.
The tailgate opens slightly.
XRaise the tailgate.
When you close the tailgate, it is also locked at
the same time.
Side windows
Important safety notes
GWARNING
While opening the side windows, body parts
could become trapped between the side win-
dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win- dow during the opening procedure. If some-
body becomes trapped, release the switch or
pull the switch to close the side window again.
GWARNING
While closing the side windows, body parts in
the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again.
GWARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
Side windows reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object blocks
or restricts a side window from traveling
upwards during the automatic closing process,
the side window opens again automatically. Dur- ing the manual closing process, the side window
only opens again automatically after the corre-
sponding switch is released. The automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying atten-
tion when closing a side window.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rwhile resetting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
Side windows71
Opening and closing
Z
someone becomes trapped, press the switch
to open the side window again.
Opening and closing the side win-
dows
The switches for all side windows are located onthe driver's door. There is also a switch on the
front-passenger door for the corresponding side
window.
The switch on the driver's door has priority.
:Left
;Right
XSwitch on the power supply or switch on the
ignition with the Start/Stop button.
XTo open manually: press and hold the cor-
responding switch.
XTo open fully: press the switch beyond the
point of resistance and release it.
Automatic operation is started.
XTo close manually: pull the corresponding
switch and hold it.
XTo close fully: pull the switch beyond the
point of resistance and release it.
Automatic operation is started.
XTo interrupt automatic operation: press/
pull the corresponding switch again.
If you press the switch beyond the point of
resistance and release, automatic operation is
started in the corresponding direction. You can
stop automatic operation by pressing/pulling
the switch again.
You can still operate the side windows when you
switch off the power supply or the ignition. This
function remains active for five minutes or until
you open a door.
Convenience opening
General notes
You can ventilate the vehicle before you start
driving.
If the SmartKey is in close proximity to the vehi-
cle, the convenience opening function is availa-
ble.
To do so, open the side windows using the
SmartKey.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked.
Convenience opening
XAfter unlocking the vehicle, press and hold
the % button on the SmartKey until the
side windows begin to open.
or
XWhen the vehicle is unlocked, press and hold
the % button until the side windows have
reached the desired position.
XTo interrupt convenience opening: release
the % button.
Convenience closing feature
Important safety notes
GWARNING
When using the convenience closing feature,
parts of the body could be trapped in the clos-
ing area when a side window is being closed.
There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure.
When you lock the vehicle, you can close the
windows at the same time.
72Side windows
Opening and closing
Problems with the side windows
GWARNING
If you close a side window again immediately after it has been blocked or reset, the side window
closes with increased or maximum force. The reversing feature is then not active. Parts of the
body could be trapped in the closing area in the process. This poses an increased risk of injury or
even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process, release
the switch or push the switch again to reopen the side window.
ProblemPossible causes/consequences and MSolutions
A side window cannot be
closed because it is
blocked by objects, e.g.
leaves in the window
guide.XRemove the objects.
XClose the side window.
A side window cannot be
closed and you cannot
see the cause.If a side window is obstructed during closing and reopens again
slightly:
XImmediately after the window blocks, pull the corresponding switch
again until the side window has closed.
The side window is closed with increased force.
If a side window is obstructed again during closing and reopens again slightly:
XImmediately after the window blocks, pull the corresponding switchagain until the side window has closed.
The side window is closed without the automatic reversing feature.
Panorama roof
Operating the roller sunblind for the
panorama roof
The roller sunblind shields the vehicle interior
from sunlight.
XTo close: pull the roller sunblind in the direc-
tion of the arrow using handle :.
XTo open:slide the roller sunblind in the oppo-
site direction to the arrow using handle :.
74Panorama roof
Opening and closing
Correct driver's seat position
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
Observe the following when adjusting steering
wheel :, seat belt ;and driver's seat =:
Ryou are as far away from the driver's air bag as
possible.
Ryou are sitting in a normal upright position.
Ryour thighs are slightly supported by the seat
cushion.
Ryour legs are not entirely stretched and you
can depress the pedals properly.
Rthe back of your head is supported at eye level
by the center of the head restraint.
Ryou can hold the steering wheel with your
arms slightly bent.
Ryou can move your legs freely.
Ryou can see all the displays in the instrument
cluster clearly.
Ryou should have a good overview of traffic
conditions.
Rthe seat belt is pulled snugly against the bodyand is routed across the center of your shoul-
der and across your hips in the pelvic area.
Further related subjects:
RManual seat adjustment (Ypage 76)
RElectrical seat adjustment (Ypage 77)
RFastening the seat belt correctly (Ypage 39).
RAdjusting the rear-view mirror and exterior
mirrors (Ypage 82).
RStoring the seat, steering wheel and exterior
mirror settings using the memory function
(
Ypage 84).
Seats
Important safety notes
GWARNING
Children could become trapped if they adjust
the seats, particularly when unattended.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The seats can still be adjusted when there is no
SmartKey in the ignition lock.
GWARNING
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the seat guide rail. There is a risk of injury.
Make sure when adjusting a seat that no one
has any body parts in the sweep of the seat.
Observe the safety notes on "Air bags"
(
Ypage 40) and "Children in the Vehicle"
(Ypage 49).
Seats75
Seats, steering wheel and mirrors
Z