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Privacy Information
When you connect a cell phone to SYNC,
the system creates a profile within your
vehicle that links to that cell phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may contain
data about your cell phone book, text
messages (read and unread), and call history,
including history of calls when your cell
phone was not connected to the system. In
addition, if you connect a media device, the
system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent system
activity. The log profile and other system data
may be used to improve the system and help
diagnose any problems that may occur.
The cellular profile, media device index, and
development log remain in your vehicle
unless you delete them, and are generally
accessible only in your vehicle when your
cell phone or media player is connected. If
you no longer plan to use the system or your
vehicle, we recommend you carry out a
Master Reset to erase all stored information.System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not access
the system data for any purpose other than
as described without consent, a court order,
or where required by law enforcement, other
government authorities, or other third parties
acting with lawful authority. Other parties
may seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist®,
Vehicle Health Report, and Traffic, Directions
and Information.
Using Voice Commands
This system helps you control many features
using voice commands. This allows you to
keep your hands on the wheel and focus on
what is in front of you. The system provides
feedback through audible tones, prompts,
questions and spoken confirmations
depending on the situation and the chosen
level of interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure of
your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status bar
indicating the status of the voice command
session (such as Listening, Success, Failed,
Paused or Try Again).
How to Use Voice Commands
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The following are some of the
voice commands that you can say
at any time during a voice
command session.
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Press the voice button and when prompted
say:
Voice command
Main Menu
What Can I Say
Previous Page
Go Back
Help
Helpful Hints
• Make sure the interior of your vehicle is as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken voice commands.
• After pressing the voice command icon, wait until after the tone sounds and a
message appears before saying a voice
command. Any voice command spoken
prior to this does not register with the
system. • Speak naturally, without long pauses
between words.
• At any time, you can interrupt the system while it is speaking by pressing the voice
command icon.
Accessing a List of Available Voice
Commands
To access a list of available voice commands
you can do either of the following.
Using the touchscreen, press:
Menu Item
Settings
Help
Voice Command List Using the steering wheel control, press the
voice button and when prompted say one
of the following:
Voice Commands
List of Commands
Radio List of Commands
Phone List of Commands
Voice Instructions List of Commands
Voice Command Settings
These allow you to customize the level of
system interaction, help and feedback. The
system defaults to standard interaction that
uses candidate lists and confirmation
prompts as these provide the highest level
of guidance and feedback.
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Action and Description
Menu Item
In this mode the system provides detailed interaction and
guidance.
Novice
Interaction Mode
This mode has less audible interaction and more toneprompts.
Advanced
The system uses these short questions to confirm your voice command. If \
turned off, the system
simply makes a best guess as to what you requested. The system may still\
occasionally ask you to confirm a voice command.
Confirmation Prompts
Candidate lists are lists of possible results from your voice commands. \
The system creates theselists when it has the same confidence level of several options based on \
your voice command
Phone Candidate Lists
Media Candidate Lists
Using the touchscreen, press the settings
icon, then press:
Menu Item
Voice Settings
Voice Control
Select from the following:
Interaction Mode
Menu Item
Confirmation Prompts
Media Candidate Lists
Phone Candidate Lists
Voice Control Volume Using Voice Commands with the
Touchscreen Options
The voice command system has a dual mode
feature which allows you to switch between
using voice commands and making
on-screen selections. This is available only
when the system displays a list of candidates
generated during a voice command session.
For example, this can be used when entering
a street address or trying to call a contact
from a cell phone paired to the system.
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Enable Valet Mode
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Valet mode allows you to lock the
system. No information is
accessible until the system isunlocked with the correct PIN.
Note:
If the system locks, and you need to
reset the PIN, please contact the Customer
Relationship Center. United States: 1-800-521-4140
Canada: 1-800-387-9333
To make adjustments using the touchscreen, select:
Action and Description
Menu Item
Press the settings icon.
Settings
Vehicle
Then enter a four digit PIN twice, as prompted.
Enable Valet Mode
After you press Continue the system locks until you enter the PIN again.\
Continue
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings. SystemE142607
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To make adjustments using the touchscreen, select:
Action and Description
Menu Item
Settings
Voice Control
Then select from the following:
Novice interaction mode provides more detailed interaction and guidance. Advanced mode has
less audible interaction and more tone prompts.
Interaction Mode
Have the system ask you short questions if it has not clearly heard or u\
nderstood your request.
Confirmation Prompts
Note: Even with confirmation prompts turned off, the system may occasionally ask you to confirm
settings.
Candidate lists are possible results from your voice commands. The syste\
m simply makes a best
guess at your request with these turned off.
Media Candidate Lists
Candidate lists are possible results from your voice commands. The syste\
m simply makes a best
guess at your request with these turned off.
Phone Candidate Lists
This allows you to adjust the system’s voice volume level.
Voice Control Volume
Media Player
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Action and Description
Menu Item
Have the system display where there may be reduced visibility.
Have the system turn on your radio for traffic announcements.
Enter specific areas that would like to avoid on planned navigation rout\
es.
Avoid Areas
Phone
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To make adjustments using the touchscreen, select:
Action and Description
Menu Item
Press the settings icon.
Settings
Phone
Then select from the following:
Connect, disconnect, add or delete a device, as well as save it as a favorite.
Bluetooth Devices
Turn Bluetooth on and off.
Bluetooth
Have all calls go directly to your voice mail and not ring inside your v\
ehicle. With this feature
turned on, text message notifications are also suppressed and do not rin\
g inside your vehicle.
Do Not Disturb
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Action and Description
Menu Item
Turn on or turn off the 911 Assist feature. See Information (page 436).
911 Assist
Select the type of notification for phone calls - ring tone, beep, text to speech or silent.
Phone Ringer
Select the type of notification for text messages - alert tone, beep, text to speech, or have it be
silent.
Text Message Notification
If compatible with your phone, you can adjust your internet data connection. Select to make your
connection profile with the personal area network or to turn off your co\
nnection. You can also
choose to adjust your settings or have the system always connect, never \
connect when roaming,
or query on connect. Press ? for more information.
Internet Data Connection
Access features, such as automatic phonebook download, re-download your \
phonebook, add
contacts from your phone as well as delete or upload your phonebook.
Manage Phonebook
Have the system alert you when in Roaming mode.
Roaming Warning
Wireless and Internet
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Your system has a Wi-Fi feature
that creates a wireless network
within your vehicle, thereby
allowing other devices (such as personal
computers or phones) in your vehicle to
speak to each other, share files or play games. Using this Wi-Fi feature, everyone in
your vehicle can also access the internet if
you have a USB mobile broadband
connection inside your vehicle, your phone
supports personal area networking or if you
park outside a wireless hotspot.
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To make adjustments using the touchscreen, select:
Action and Description
Menu Item
Press the settings icon.
Settings
Wireless & Internet
Then select from the following:
Wi-Fi Network (Client) Mode
Wi-Fi Settings
Turns the Wi-Fi feature on and off in your vehicle. Make sure you switch it on for connectivity
purposes.
Choose a Wireless Network
Allows you to use a previously stored wireless network. You can categorize by alphabetical listing,
priority and signal strength. You can also choose to search for a network, connect to a network,
disconnect from a network, receive more information, prioritize a networ\
k or delete a network.
Gateway (Access Point) Mode
Makes SYNC an access point for a phone or a computer when turned on. This forms\
the local
area network within your vehicle for things, such as game playing, file \
transfer and internet
browsing. Press ? for more information.
Gateway (Access Point) Settings
Allows you to view and change settings for using SYNC as the internet gateway.
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