2016 LINCOLN MKZ Service

To expand these listings, press the + in front
of the listing.
The system also allows you to sort
alphabetically, by distance or by cityseekr
listings (if available).
cityseekr
Note:cityseekr point of interest (POI)
information is limited to approximately 912
cities (881 in the United States, 20 in Canada
and 11 in Mexico).
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cityseekr, when available, is a service that
provides more information about certain
points of interest such as restaurants, hotels
and attractions. When you have selected a point of interest,
the location and information appear, such as
address and phone number. If cityseekr lists
the point of interest, more information is
available, such as a brief description,
check-in and checkout times or restaurant
hours.
For a longer review, a list of services and
facilities, the average room, meal price or
the website press:
Menu Item
More Information
This screen displays the point of interest icon
such as:
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Hotel
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Coffeehouse
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Food & Drink
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Nightlife
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Attraction
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This icon appears when your
selection exists in multiple
categories within the system.
When you are viewing more information
for hotels, cityseekr also tells you if the
hotel has certain services and facilities
using icons, such as:
• Restaurant
• Business center
• Handicap facilities
• Laundry
• Refrigerator
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MyLincoln Touch™

• 24 hour room service
• Fitness center
• Internet access
• Pool
• Wi-FI
For restaurants, cityseekr can provide
information such as star rating, average cost,
review, handicap access, hours of operation,
and website address.For hotels, cityseekr can provide information
such as star rating, price category, review,
check-in and checkout times, hotel service
icons and website address.
Setting Your Navigation Preferences
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Select settings for the system to
take into account when planning
your route.
To access the settings options, press
Menu Item
Settings
Navigation
Then select any of the following:
Map Preferences
Second Level Messages, Actions and Descriptions
Menu Item
Map Preferences
Then select any of the following:
Display your vehicle’s previously traveled route with white dots. You can switch this feature:
Breadcrumbs
Off
On
Have the system display your turn list
Turn List Format
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MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issuesPossible solution(s)
Possible cause(s)
Issue
This is a free feature, but you must first register
online to use it.
You did not activate your account on the
website.
I received a text that I did not activate Vehicle
Health Report.
Make sure that your VIN is correctly listed in
your account.
You may have the wrong VIN (vehicle identi-
fication number) listed.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
The preferred dealer information did not load
correctly.
I am unable to retrieve the report on the
website, or I receive a system error.
Update your cellular number in your account
on the website.
This could be due to your phone's compatib-
ility.
I am unable to submit a report.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Bad signal strength.
You did not register your phone correctly on
the website.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
You did not activate this phone for this service.
Your phone has ID blocker active.
I heard a commercial when I tried to use
Traffic, Directions and Information.
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MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issuesPossible solution(s)
Possible cause(s)
Issue
Turn off ID blocker on your phone as the
system recognizes you by your phone number.
Make sure the currently connected phone is
the same one that is registered on your
SYNCMyRide account.
Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice commands and the
media voice commands at the beginning of
their respective sections.
You may be using the wrong voice commands.
You may be speaking too soon or at the
wrong time.
SYNC does not understand what I am saying.
After pressing the voice icon, wait until after
the tone sounds and Listening appears before
saying a command. Any command spoken
before this does not register with the system.
Review the media voice commands at the
beginning of the media section.
You may be using the wrong voice commands.
You may be saying the name differently than
the way you saved it.
SYNC does not understand the name of a
song or artist.
Say the song or artist exactly as listed. If you
say "Play Artist Prince", the system does not
play music by Prince and the Revolution or
Prince and the New Power Generation.
The system may not be reading the name the
same way you are saying it.
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MyLincoln Touch™

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A
LINCOLN EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
Lincoln owners have discovered the powerful
protection of Lincoln Extended Service Plan.
It is the only extended service plan backed
by Lincoln Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Lincoln ESP Can Quickly Pay for Itself
One service bill – the cost of parts and labor
– can easily exceed the price of your Lincoln
Extended Service Plan. With Lincoln ESP,
you minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four Extended Service Plans with
different levels of coverage. Ask your
authorized dealer for details.1. PremiumCARE - Our most comprehensive
coverage. With over 1000 covered
components, this plan is so complete that
we generally only discuss what’s not
covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Extended Service Plan is honored by
all authorized Lincoln and Ford dealers in
the United States, Canada and Mexico. It is
the only extended service plan authorized
and backed by Lincoln Motor Company.
That means you get:
• Reliable, quality service at any Lincoln or Ford dealership.
• Repairs performed by factory trained technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for lodging, meals and rental car.
• Destination assistance for taxi, shuttle, rental car coverage and emergency
transportation.
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Extended Service Plan (ESP)

Transferable Coverage
If you sell your vehicle before your Lincoln
Extended Service Plan coverage expires,
you can transfer any remaining coverage to
the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle was
properly maintained with Lincoln ESP,
thereby improving resale value.
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Lincoln Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and select items
that routinely wear out. The coverage is
prepaid, so you never have to worry about
affording your vehicle maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.• Brake pads and linings.
• Shock absorbers and struts.
• Engine cooling hoses, clamps and
o-rings.
• Engine belts.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options Available
Take advantage of our interest free
installment payment plan. Just a 10% down
payment will provide you with an affordable,
no interest, no fee payment program allowing
you all the security and benefits Lincoln ESP
has to offer while paying over time. You are
pre-approved with no credit checks, no
hassles! To learn more, call our Lincoln ESP
specialists at 800-367-3377.
Complete the information below and mail to:
Ford ESP
P.O. Box 321067
Detroit, MI 48232SERVICE PLANS (CANADA ONLY)
You can get more protection for your vehicle
by purchasing a Lincoln Extended Service
Plan. Lincoln Extended Service Plan is the
only service contract backed by Lincoln
Motor Company of Canada, Limited.
Depending on the plan you purchase, Lincoln
Extended Service Plan provides benefits
such as:
• Rental reimbursement.
• Coverage for certain maintenance and wear items.
• Protection against repair costs after your New Vehicle Limited Warranty Coverage
expires.
• Roadside Assistance benefits.
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Extended Service Plan (ESP)

There are several Lincoln Extended Service
Plans available in various time, distance and
deductible combinations. Each plan is
tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Lincoln Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Lincoln Motor Company dealers.
Note:Repairs performed outside of Canada,
the United States and Mexico are not eligible
for Lincoln Extended Service Plan coverage.
This information is subject to change. For
more information, visit your local Lincoln of
Canada dealer or www.Lincoln.ca to find the
Lincoln Extended Service Plan that is right
for you.
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Extended Service Plan (ESP)

GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when you
sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you have
your vehicle serviced at the proper times.
These intervals serve two purposes; one is
to maintain the reliability of your vehicle and
the second is to keep your cost of owning
your vehicle down.
It is your responsibility to have all scheduled
maintenance performed and to make sure
that the materials used meet the
specifications identified in this owner's
manual. See Capacities and Specifications
(page 353).Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.
Why Maintain Your Vehicle at Your
Dealership?
Factory-Trained Technicians
Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the operation
of your vehicle. Ask your dealership about
the training and certification their technicians
have received.
Genuine Ford and Motorcraft® Replacement
Parts
Dealerships stock Ford, Motorcraft and
Ford-authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed at
your dealership carry a nationwide 24-month
or unlimited mile (kilometer) parts and labor
limited warranty.
If you do not use Ford authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance.
Convenience
Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one stop
shopping. They can perform any services
that are required on your vehicle, from
general maintenance to collision repairs.
Note:
Not all dealers have extended hours
or body shops. Please contact your dealer
for details.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved reliability,
durability and resale value. To maintain the
proper performance of your vehicle and its
emission control systems, make sure you
have scheduled maintenance performed at
the designated intervals.
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Scheduled Maintenance