Towing
Towing a Trailer.............................................249
Transporting the Vehicle............................249
Towing the Vehicle on Four Wheels.......250
Driving Hints
Breaking-In......................................................251
Economical Driving
.......................................251
Driving Through Water
................................251
Floor Mats
......................................................252
Roadside Emergencies
Roadside Assistance
...................................254
Hazard Warning Flashers
...........................255
Fuel Shutoff...................................................255
Jump Starting the Vehicle
..........................256
Collision, Damage or Fire Event...............259
Post-Crash Alert System.............................261
Customer Assistance
Getting the Services You Need
................262
In California (U.S. Only)...............................263 The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)........................264
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................265
Getting Assistance Outside the U.S. and Canada
.......................................................265
Ordering Additional Owner's Literature....................................................267
Reporting Safety Defects (U.S. Only).......267
Reporting Safety Defects (Canada Only)............................................................268
Fuses
Fuse Specification Chart
............................269
Changing a Fuse..........................................286
Maintenance
General Information
.....................................287
Opening and Closing the Hood...............287
Under Hood Overview................................288
Engine Oil Dipstick......................................290
Engine Oil Check.........................................290
Oil Change Indicator Reset........................291
Engine Coolant Check.................................291 Automatic Transmission Fluid Check......296
Brake Fluid Check.......................................296
Washer Fluid Check.....................................297
Fuel Filter........................................................297
Changing the 12V Battery..........................297
Checking the Wiper Blades.......................299
Changing the Wiper Blades......................299
Adjusting the Headlamps..........................300
Changing a Bulb
............................................301
Bulb Specification Chart
..............................301
Changing the Engine Air Filter.................304
Vehicle Care
General Information
.....................................305
Cleaning Products
.......................................305
Cleaning the Exterior..................................305
Waxing............................................................306
Cleaning the Engine
....................................307
Cleaning the Windows and Wiper Blades.........................................................307
Cleaning the Interior....................................308
Cleaning the Instrument Panel and Instrument Cluster Lens..........................310
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents
Safety alert
See Owner's Manual
Air conditioning system
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
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Potential Causes
Condition
Program a spare key. See Passive Anti-Theft System (page 77).
I lost a key.
MyKey distances do not accumulate. •The MyKey user is not using the MyKey.
• An admin key holder cleared the MyKeys and created new MyKeys.
• The key system has been reset.
• An admin transmitter is present at vehicle start.
• No MyKeys are created.
See Creating a MyKey (page 61).
No MyKey functions with the keyless
entry transmitter.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyKey™
From Outside Your Vehicle
Press the exterior release button to open the
luggage compartment. Your vehicle must be
unlocked or have an intelligent access
transmitter within 3 ft (1 m) of the luggage
compartment. Note:
Let the power system operate the
decklid after pressing the control. Pushing
or pulling the decklid may activate the
obstacle detection feature and stop the
power operation.
With the Decklid Close Button Press the button inside the decklid
on the left-hand side.
Obstacle Detection
The decklid will reverse to full open if it
detects an obstacle while closing. Three
chimes will sound as the decklid begins to
reopen. Remove the obstacle to close the
decklid.
Note: Before driving your vehicle, check the
instrument cluster for a trunk ajar or door
ajar message or warning indicator. Failure
to do this could result in unintentionally
leaving the decklid open while driving.
The decklid will stop and three chimes will
sound if it detects an obstacle while opening.
Remove the obstacle to operate the decklid. Resetting the Power Decklid
The decklid may not operate correctly and
you may need to reset it if:
•
The vehicle battery charge is low.
• You disconnect the battery.
• You manually close the decklid and leave
it unlatched.
To reset the power decklid:
1. Disconnect the battery for 20 seconds then reconnect the battery.
2. Manually close the decklid making sure it is fully closed.
3. Power open the decklid using the remote
control or instrument panel button.
KEYLESS ENTRY
SECURICODE™ KEYLESS ENTRY
KEYPAD
The keypad is located near the driver
window. It is invisible until touched and then
it lights up so you can see and touch the
appropriate buttons.
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The steering column sets a stopping position
just short of the end of the column position
to prevent damage to the steering column.
A new stopping position sets if the steering
column encounters an object when tilting or
telescoping.
To reset the steering column to its normal
stopping position:
1. Press the steering column control again
after encountering the new stopping
position.
2. Continue pressing the control until it reaches the end of the column position.
A new stopping position is set. The next time
you tilt or telescope the steering column, it
will stop just short of the end of the column
position.
Memory Feature
You can save and recall the steering column
position with the memory function. See
Memory Function (page 151).
Note: Pressing the adjustment control during
memory recall cancels the operation. The
column responds to the adjustment control. Easy Entry and Exit Feature
When you switch the ignition off, the steering
column will move to the full up position to
allow extra room to exit your vehicle. The
column will return to the previous setting
when you switch the ignition on. You can
enable or disable this feature in the
information display.
See Information
Displays (page 110).
AUDIO CONTROL
(If Equipped)
You can operate the following functions with
the control: Volume up.
A
Volume down.
B
Seek up or next.
C
Seek down or previous.
D
Mute.E
Seek, Next or Previous
Press the seek button to:
• Tune the radio to the next or previous
stored preset.
• Play the next or the previous track.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Steering WheelE145979
Display/Trip
Fuel History
Trip 1
Coach
Trip 2
Average Speed
Fuel History
Blank
Coach
—
Blank
—
—
Help
—
—
Help
Trip 1 & 2: Trip Data + Battery Gauge
+ Fuel Gauge
Engage
Engage provides separate gauges for engine
power and high voltage battery power in
kilowatts (kW). The engine power gauge fill
is white and the high voltage battery power
gauge fill is blue. You can also see an
instantaneous fuel economy gauge. When
your vehicle is operating on battery power
only, you will see EV displayed and the
gauges will appear in blue. Note:
Hold OK to reset average fuel
economy.
Empower
Empower provides a power demand gauge
in kilowatts (kW) which includes an engine
on or off threshold. •
When your vehicle is operating with
battery power only (below the threshold),
you will see EV displayed and the gauge
fill is blue.
• When your vehicle is operating with both
the engine and the high voltage battery
providing power the gauge fill is white.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Information Displays
•
When power demand surpasses the
amber indicator, this level of demand and
associated fuel economy displays in
amber.
• When the engine is on, reducing power
demand to less than the threshold will
allow the engine to turn off.
You can also see an instantaneous fuel
economy gauge.
Note: Hold OK to reset average fuel
economy.
MyView
You can choose what to display in this view.
Selecting
Change MyView in the options
menu allows you to scroll through two
columns of content choices.
• Press the up or down arrow to view
content.
• Press OK to save your selected content
• You must select content in both columns
before you can save your new MyView. Unique content available in MyView:
•
Accessory Power— Indicates electrical
power demands from your vehicle ’s
accessory systems. Accessories use
power but do not contribute to propelling
your vehicle. The gauge separately
displays power demand in kilowatts (kW)
for climate and other accessories.
Climate includes the power being used
by high voltage climate control
components such as the electric A/C
compressor. Other includes all power
being used by the low voltage
accessories (cabin fans, headlights and
heated seats).
• Coolant Temp – Indicates engine coolant
temperature. At normal operating
temperature, the level indicator will be
white and will be in the normal range
(between H and C). If the engine coolant
temperature exceeds the normal range,
the level indicator will change to red to
indicate that the engine is overheating.
Stop your vehicle as soon as safely
possible, turn your vehicle off and let the
engine cool. •
Tach rpm x 1000 — When the gasoline
engine is running, the tachometer gauge
displays the engine speed in revolutions
per minute (RPM). When your vehicle is
operating on battery power only with the
engine off, EV displays and the
tachometer is greyed out.
Note: The trip data, and average fuel
economy cannot be reset in MyView.
Trip 1 & 2
Provides trip odometer, trip average fuel
economy and trip timer.
Distance traveled on battery power only with
the engine off is shown in blue next to total
trip distance.
Information In this mode, you can view
different vehicle system
information and perform a system
check.
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Settings
—
On or Off
Easy Entry / Exit
Right or Left Hand Traffic
Traffic Set Up
Adaptive Hdlamps
Lighting
On or Off
Auto Highbeam
On or Off
Daytime Lights
Select time interval
Autolamp Delay
On or Off
Autolock
Locks
On or Off
Autounlock
On or Off
Mislock
All doors or Driver door
Remote Unlocking
Hold OK to Initialize
Neutral Tow
Set to XXX % - Hold
OK to Reset
Oil Life Reset
Enable or Disable Switch
Power Decklid
Auto or Last Settings
Heater – A/C
Climate Control
Remote Start
Auto Heated or Off
Steering Wheel
Auto or Off
Front Defrost
Auto or Off
Rear Defrost
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Information Displays