Towing
Towing a Trailer.............................................249
Transporting the Vehicle............................249
Towing the Vehicle on Four Wheels.......250
Driving Hints
Breaking-In......................................................251
Economical Driving
.......................................251
Driving Through Water
................................251
Floor Mats
......................................................252
Roadside Emergencies
Roadside Assistance
...................................254
Hazard Warning Flashers
...........................255
Fuel Shutoff...................................................255
Jump Starting the Vehicle
..........................256
Collision, Damage or Fire Event...............259
Post-Crash Alert System.............................261
Customer Assistance
Getting the Services You Need
................262
In California (U.S. Only)...............................263 The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)........................264
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................265
Getting Assistance Outside the U.S. and Canada
.......................................................265
Ordering Additional Owner's Literature....................................................267
Reporting Safety Defects (U.S. Only).......267
Reporting Safety Defects (Canada Only)............................................................268
Fuses
Fuse Specification Chart
............................269
Changing a Fuse..........................................286
Maintenance
General Information
.....................................287
Opening and Closing the Hood...............287
Under Hood Overview................................288
Engine Oil Dipstick......................................290
Engine Oil Check.........................................290
Oil Change Indicator Reset........................291
Engine Coolant Check.................................291 Automatic Transmission Fluid Check......296
Brake Fluid Check.......................................296
Washer Fluid Check.....................................297
Fuel Filter........................................................297
Changing the 12V Battery..........................297
Checking the Wiper Blades.......................299
Changing the Wiper Blades......................299
Adjusting the Headlamps..........................300
Changing a Bulb
............................................301
Bulb Specification Chart
..............................301
Changing the Engine Air Filter.................304
Vehicle Care
General Information
.....................................305
Cleaning Products
.......................................305
Cleaning the Exterior..................................305
Waxing............................................................306
Cleaning the Engine
....................................307
Cleaning the Windows and Wiper Blades.........................................................307
Cleaning the Interior....................................308
Cleaning the Instrument Panel and Instrument Cluster Lens..........................310
4
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Table of Contents
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use during
emergencies only. Operate your
vehicle in fail-safe mode only as long as
necessary to bring your vehicle to rest in a
safe location and seek immediate repairs.
When in fail-safe mode, your vehicle will have
limited power, will not be able to maintain
high-speed operation, and may completely
shut down without warning, potentially losing
engine power, power steering assist, and
power brake assist, which may increase the
possibility of a crash resulting in serious
injury. Never remove the coolant reservoir
cap while the engine is running or hot.
Note:
Driving the vehicle without repairing
the engine problem increases the chance of
engine damage. Take your vehicle to an
authorized dealer as soon as possible. You have limited engine power when in the
fail-safe mode, so drive the vehicle with
caution. The vehicle will not be able to
maintain high-speed operation and the
engine will run rough. Remember that the
engine is capable of completely shutting
down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely
possible and turn off the engine.
2. Arrange for the vehicle to be taken to an
authorized dealer.
3. If this is not possible, wait a short period
for the engine to cool.
4. Check the coolant level and replenish if low.
5. Re-start the engine and take your vehicle
to an authorized dealer.
AUTOMATIC TRANSMISSION
FLUID CHECK
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer. The automatic transmission does not have
a transmission fluid dipstick.
Have an authorized dealer check and change
the transmission fluid at the correct service
interval. See Scheduled Maintenance (page
479). Your transmission does not consume
fluid. However, the fluid level should be
checked if the transmission is not working
properly, (i.e., if the transmission slips or
shifts slowly) or if you notice some sign of
fluid leakage.
Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX lines
are within the normal operating range; there
is no need to add fluid. If the fluid levels are
outside of the normal operating range, the
performance of the system could be
compromised; seek service from your
authorized dealer immediately.
296
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Maintenance
Capacities
WARNING
The air conditioning refrigerant system contains refrigerant R-134a unde\
r high pressure. Opening the air conditioning refrigerant system
can cause personal injury. Have the air conditioning refrigerant system serviced only by qualifie\
d personnel.
Capacity
Item
4.5 qt (4.3 L)
Engine oil
7.4 qt (7 L)
Engine coolant
1.1 qt (1 L)
Inverter system coolant
Between MIN/MAX on brake fluid reservoir
Brake fluid
4.8 qt (4.5 L)*
Automatic transmission fluid
Fill as required
Windshield washer fluid
13.5 gal (51.1 L)
Fuel tank
20 oz (0.57 kg)
A/C Refrigerant
5.2 fl oz (153.8 ml)
A/C Refrigerant Compressor Oil
*Approximate dry fill capacity. Actual amount may vary during fluid changes.
353
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Capacities and Specifications
Specification
Name
WSS-M6C65-A2
Brake fluid:
Motorcraft DOT 4 Low Viscosity (LV) High Performance Motor Vehicle Brake Fluid
PM-20
WSS-M2C938-A
Automatic transmission fluid (U.S.):
MERCON LV
Motorcraft MERCON LV Automatic Transmission Fluid
XT-10-QLVC
WSS-M2C938-A
Automatic transmission fluid (Canada):
MERCON LV
Motorcraft MERCON LV Automatic Transmission Fluid
CXT-10-LV12
WSS-M14P19-A
Windshield washer fluid (U.S.):
Motorcraft Premium Windshield Wash Concentrate with Bitterant
ZC-32-B2
WSS-M14P19-A
Windshield washer fluid (Canada):
Motorcraft Premium Quality Windshield Washer Fluid
CXC-37-(A, B, D, F)
WSH-M17B19-A
A/C refrigerant (U.S.):
Motorcraft R-134a Refrigerant
YN-19
WSH-M17B19-A
A/C refrigerant (Canada):
Motorcraft R-134a Refrigerant
CYN-16-R
355
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Capacities and Specifications
An oil that displays this symbol conforms to
current engine, emission system and fuel
economy performance standards of the
International Lubricants Specification
Advisory Council (ILSAC).
Do not use supplemental engine oil additives
because they are unnecessary and could
lead to engine damage that may not be
covered by your vehicle warranty.
Note:
Ford recommends using DOT 4 Low
Viscosity (LV) High Performance Brake Fluid
or equivalent meeting WSS-M6C65-A2. Use
of any fluid other than the recommended
fluid may cause degraded brake
performance and not meet the Ford
performance standards. Keep brake fluid
clean and dry. Contamination with dirt,
water, petroleum products or other materials
may result in brake system damage and
possible failure.
Note: Automatic transmissions that require
MERCON LV transmission fluid should only
use MERCON LV transmission fluid. The use
of any other fluid may cause transmission
damage.
357
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Capacities and Specifications
Multi-point inspection
Tires for wear and proper pressure **
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
Hazard warning system operation
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tir\
e sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive way
to perform a thorough inspection of your
vehicle. Your checklist gives you immediate
feedback on the overall condition of your
vehicle.
483
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance
NORMAL SCHEDULED MAINTENANCE
Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requireme\
nts.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system stren\
gth and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service interv\
als.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine Oil Check (page 290).
484
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance
Other maintenance items
*
Replace cabin air filter.
Every 20000 miles (32000
km)
Replace engine air filter.
Every 30000 miles (48000
km)
Change engine coolant and motor/electronics coolant. **
At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km)
Change automatic transmission fluid.
Every 150000 miles
(240000 km)
* Perform these maintenance items within 3000 miles (4800 kilometers) of \
the last engine oil and filter change. Do not exceed the designated
distance for the interval.
** Initial replacement at six years or 100000 miles (160000 kilometers),\
then every three years or 50000 miles (80000 kilometers).
485
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance