
Menu Item
You can also select:
Help
911 Assist
To make sure that 911 Assist works properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the United States, Canada
or in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would trigger
911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If
a connected phone sustains damage or loses
connection to SYNC, SYNC searches for, and
tries to connect to, any available previously
paired phone and tries to make the call to
911. Before making the call:
•
SYNC provides a short window of time
(approximately 10 seconds) to cancel the
call. If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.
445
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

Note: The passenger side temperature and the Dual indicator automatically turn on when the passenger is adjusting their t\
emperature
control.
Note:
See the following Smart Zone Feature section for more information on th\
e DUAL button.
Fan speed:
Touch + or - to increase or decrease the volume of air circulated in your vehicle.
C
Note:
When the system is controlling the fan speed automatically, all the fan speed indicators turn off.
Recirculated air:
Touch the button to switch between outside air and recirculated air. When you select recirculated air, the air
currently in the passenger compartment recirculates. This may reduce the\
time needed to cool the interior (when used with A/C)
and may reduce unwanted odors from entering your vehicle.
D
Note:
Recirculated air may turn off automatically (or be prevented from turnin\
g on) in all airflow modes except Max A/C to reduce
risk of fogging. Recirculated air may also turn on and off automatically in Panel or Panel and Floor airflow modes during hot weather
in order to improve cooling efficiency.
Max A/C:
Touch the button to maximize cooling. Recirculated air flows through the instrument panel vents, air conditioni\
ng
automatically turns on, and the fan automatically adjusts to the highest\
speed.
E
A/C:
Touch the button to switch air conditioning compressor on or off. Use air conditioning with recirculated air to improve cooling
performance and efficiency.
F
Note:
In certain conditions (such as when using Max Defrost), the air condi\
tioning compressor may continue to operate even after
you switch off the air conditioning with the A/C button.
Auto:
Touch the button to switch on automatic operation. Select the desired tem\
perature using the temperature control. The system
adjusts fan speed, air distribution, air conditioning operation, and sel\
ects outside air or recirculated air to heat or cool the vehicle
in order to maintain the desired temperature. You can also use the
Auto button to switch off dual zone operation by touching and
holding the button for more than two seconds.
G
Heated rear window:
Turns the heated rear window on and off. See Heated Windows and Mirrors (page 144).
H
450
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

Max Defrost: Touch the button to maximize defrosting. Outside air flows through the wi\
ndshield vents, fan automatically adjusts to
the highest speed and the temperature dial returns to the full heat posi\
tion. You can use this setting to defog or clear a thin covering
of ice from the windshield. The heated rear window also automatically tu\
rns on when you select Max Defrost.
I
Air distribution control:
Touch these buttons to switch airflow from the windshield, instrument pan\
el, or footwell vents on or off.
The system can distribute air through any combination of these vents.
J
Note:
To prevent window fogging, you cannot select recirculated air when MAX De\
frost is on.
Driver settings:
K
Touch the
+ or – to increase or decrease the air temperature on the driver side of the v\
ehicle.
Touch the heated seat icon to switch the heated seat off and on (if equi\
pped).
Touch the climate-controlled seat icon to switch the climate-controlled s\
eat off and on (if equipped).
Touch
MyTemp to select your preset temperature setpoint. Touch and hold MyTemp to save a new preset temperature setpoint.
Touch the heated steering wheel icon to switch the heated steering wheel \
on and off (if equipped).
Note: If your vehicle is equipped with a
wood-trimmed steering wheel, it does not
heat between the 10 o'clock and 2 o'clock
positions. Smart Zone Feature
Each time you start your vehicle and drive
without an occupant in the front passenger
seat, the climate control system may
automatically switch to single zone mode (if
it was previously in dual zone mode) in order
to improve fuel economy. When this occurs,
the DUAL button turns off and the passenger
temperature changes to agree with the
driver's temperature.Press the
DUAL button or adjust the
passenger temperature to start dual zone
mode without a passenger present. The
system remains in dual zone mode until the
start your vehicle again.
Turning the Feature On
Press and hold the
DUAL button for more
than four seconds. Only the driver's
temperature display flashes to signify that
the feature is on.
451
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

You can also select the following options:
Description
Menu Items
Switches between
full map, street list
and exit view in
route guidance.
View
Displays a pop-up
box that allows
direct access to
navigation settings.
Menu Press the speaker button on the
map to mute route guidance. When
the light on the button illuminates,
the feature is on. The speaker button
appears on the map only when route
guidance is active. Re-center the map by pressing this
icon whenever you scroll the map
away from your vehicle
’s current
location. Auto Zoom
Press the green bar to access map mode,
then select the + or - zoom button to bring
up the zoom level and Auto buttons on the
touchscreen. When you press
Auto, Auto
Zoom turns on and Auto displays in the
bottom left corner of the screen in the map
scale. The map zoom level then synchronizes
with vehicle speed. The slower your vehicle
is traveling, the farther the map zooms in;
the faster your vehicle is traveling, the farther
the map zooms out. To switch off the feature,
just press the
+ or - button again.
In 3D mode, rotate the map view by swiping
your finger across the shaded bar with the
arrows.
The ETA box under the zoom buttons
appears when a route is active and displays
the distance and time to your destination. If
the button is pressed, a pop up appears with
the destination listed (and waypoint if
applicable) along with mileage and time to
destination. You may also select to have
either the estimated time to reach your
destination or your estimated arrival time. Map Icons Vehicle mark
shows the current
location of your vehicle. It stays in
the center of the map display,
except when in scroll mode. Scroll cursor
allows you to scroll the
map; the fixed icon is in the center
of the screen. The map position
closest to the cursor is in a window on the
top center part of the screen. Address book entry default icon(s)
indicates the location on the map of
an address book entry. This is the
default symbol shown after the entry has
been stored to the Address Book by any
method other than the map. You can select
from any of the 22 icons available. You can
use each icon more than once. Home
indicates the location on the
map currently stored as the home
position. You can only save one
address from the Address Book as
your Home entry. You cannot change this
icon.
462
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™E174017 E146188 E142646 E142647 E142648 E142649

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit our
online store at:
Web Address
www.Accessories.Lincoln.com
You can also visit: Web Address
www.LincolnCanada.com
Lincoln Accessories are available for your
vehicle through an authorized Lincoln dealer.
Lincoln Motor Company will repair or replace
any properly authorized dealer-installed
Lincoln accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories. Lincoln Motor Company will warrant your
Lincoln accessory through the warranty that
provides the greatest benefit:
•
24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details and
a copy of the warranty.
Exterior style
• Bumper protectors.
• Side-window deflectors.
• Wheels.
Interior style
• All-weather floor mats.
• Premium carpeted floor mats.
• Rear seat entertainment*.
Lifestyle
• Ash cup (smoker's packages).
• Cargo area protector.
• Cargo net. •
Cargo organizer.
• Roof racks and carriers*.
Peace of mind
• Car cover*.
• Remote start.
• Vehicle security system.
• Wheel locks.
*Lincoln Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Lincoln Licensed
Accessories, and does not design or test
these accessories to Lincoln Motor Company
engineering requirements. Contact an
authorized Lincoln dealer for the
manufacturer's limited warranty details and
request a copy of the Lincoln Licensed
Accessories product limited warranty from
the accessory manufacturer.
474
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Accessories

Multi-point inspection
Tires for wear and proper pressure **
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
Hazard warning system operation
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tir\
e sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive way
to perform a thorough inspection of your
vehicle. Your checklist gives you immediate
feedback on the overall condition of your
vehicle.
483
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Scheduled Maintenance

EXPORT RESTRICTIONS: You acknowledge
that the SOFTWARE is subject to U.S. and
European Union export jurisdiction. You
agree to comply with all applicable
international and national laws that apply to
the SOFTWARE, including the U.S. Export
Administration Regulations, as well as
end-user, end-use and destination
restrictions issued by U.S. and other
governments. For additional information, see
http://www.microsoft.com/exporting/.
TRADEMARKS: This EULA does not grant
you any rights in connection with any
trademarks or service marks of FORD
MOTOR COMPANY, MS, Microsoft
Corporation, third party software or service
providers, their affiliates or suppliers.
PRODUCT SUPPORT:
Product support for
the SOFTWARE is not provided by MS, its
parent corporation Microsoft Corporation, or
their affiliates or subsidiaries. For product
support, please refer to FORD MOTOR
COMPANY instructions provided in the documentation for the DEVICE. Should you
have any questions concerning this EULA,
or if you desire to contact FORD MOTOR
COMPANY for any other reason, please refer
to the address provided in the
documentation for the DEVICE.
No Liability for Certain Damages:
EXCEPT
AS PROHIBITED BY LAW, FORD MOTOR
COMPANY, ANY THIRD PARTY SOFTWARE
OR SERVICES SUPPLIERS, MS, MICROSOFT
CORPORATION AND THEIR AFFILIATES
SHALL HAVE NO LIABILITY FOR ANY
INDIRECT, SPECIAL, CONSEQUENTIAL OR
INCIDENTAL DAMAGES ARISING FROM OR
IN CONNECTION WITH THE USE OR
PERFORMANCE OF THE SOFTWARE. THIS
LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. IN NO EVENT SHALL MS,
MICROSOFT CORPORATION AND/OR THEIR
AFFILIATES BE LIABLE FOR ANY AMOUNT
IN EXCESS OF U.S. TWO HUNDRED FIFTY
DOLLARS (U.S. $250.00).
• THERE ARE NO WARRANTIES OTHER
THAN THOSE THAT MAY EXPRESSLY
BE PROVIDED FOR YOUR NEW VEHICLE. Adobe
Contains Adobe® [Flash® Player] or [AIR®]
technology by Adobe Systems Incorporated.
This [Licensee Product] contains [Adobe®
Flash® Player] [Adobe® AIR®] software under
license from Adobe Systems Incorporated,
Copyright ©1995-2009 Adobe Macromedia
Software LLC. All rights reserved. Adobe,
Flash and AIR are trademarks of Adobe
Systems Incorporated.
End User Notice
Microsoft® Windows® Mobile for
Automotive Important Safety Information
This system Ford SYNC contains software
that is licensed to Manufacturer FORD
MOTOR COMPANY by an affiliate of
Microsoft Corporation pursuant to a license
agreement. Any removal, reproduction,
reverse engineering or other unauthorized
use of the software from this system in
violation of the license agreement is strictly
prohibited and may subject you to legal
action.
505
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Appendices

Read and follow instructions: Before using
your Windows Automotive- based system,
read and follow all instructions and safety
information provided in this end user manual
("User's Guide"). Not following precautions
found in this User's Guide can lead to an
accident or other serious consequences.
Keep User's Guide in vehicle: When kept in
the vehicle, the User's Guide will be a ready
reference for you and other users unfamiliar
with the Windows Automotive-based system.
Please make certain that before using the
system for the first time, all persons have
access to the User's Guide and read its
instructions and safety information carefully. WARNING
Operating certain parts of this system
while driving can distract your attention
away from the road, and possibly cause an
accident or other serious consequences. Do
not change system settings or enter data
non-verbally (using your hands) while driving.
Stop the vehicle in a safe and legal manner
before attempting these operations. This is
important since while setting up or changing
some functions you might be required to
distract your attention away from the road
and remove your hands from the wheel. General Operation
Voice Command Control:
Functions within
the Windows Automotive-based system may
be accomplished using only voice
commands. Using voice commands while
driving allows you to operate the system
without removing your hands from the wheel. Prolonged Views of Screen: Do not access
any function requiring a prolonged view of
the screen while you are driving. Pull over in
a safe and legal manner before attempting
to access a function of the system requiring
prolonged attention. Even occasional short
scans to the screen may be hazardous if your
attention has been diverted away from your
driving task at a critical time.
Volume Setting:
Do not raise the volume
excessively. Keep the volume at a level
where you can still hear outside traffic and
emergency signals while driving. Driving
while unable to hear these sounds could
cause an accident.
Use of Speech Recognition Functions:
Speech recognition software is inherently a
statistical process which is subject to errors.
It is your responsibility to monitor any speech
recognition functions included in the system
and address any errors.
506
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Appendices