2016 LINCOLN MKZ HYBRID service

On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine
’s emission control
system. The system protects the environment
by making sure that your vehicle continues
to meet government emission standards. The
OBD-II system also assists a service
technician in properly servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a malfunction.
Temporary malfunctions may cause the
service engine soon indicator to illuminate.
Examples of temporary malfunctions are:
• the vehicle has run out of fuel—the
engine may misfire or run poorly
• poor fuel quality or water in the fuel—the
engine may misfire or run poorly
• the fuel fill inlet may not have closed
properly. See Refueling (page 181).
• driving through deep water—the
electrical system may be wet. You can correct these temporary
malfunctions by filling the fuel tank with good
quality fuel, properly closing the fuel fill inlet
or letting the electrical system dry out. After
three driving cycles without these or any
other temporary malfunctions present, the
service engine soon indicator should stay off
the next time you start the engine. A driving
cycle consists of a cold engine startup
followed by mixed city/highway driving. No
additional vehicle service is required.
If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may not
have symptoms that are apparent, continued
driving with the service engine soon indicator
on can result in increased emissions, lower
fuel economy, reduced engine and
transmission smoothness, and lead to more
costly repairs.
Readiness for Inspection/Maintenance
(I/M) Testing
Some state/provincial and local governments
may have Inspection/Maintenance (I/M)
programs to inspect the emission control
equipment on your vehicle. Failure to pass
this inspection could prevent you from
getting a vehicle registration. If the service engine soon indicator
is on or the bulb does not work,
you may need to have the vehicle
serviced. See On-Board Diagnostics (OBD-II).
Your vehicle may not pass the I/M test if the
service engine soon indicator is on or not
working properly (bulb is burned out), or if
the OBD-II system has determined that some
of the emission control systems have not
been properly checked. In this case, your
vehicle is not ready for I/M testing.
If the vehicle ’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the vehicle
is not ready for I/M testing. To determine if
the vehicle is ready for I/M testing, turn the
185
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Fuel and Refueling

ignition key to the on position for 15 seconds
without cranking the engine. If the service
engine soon indicator blinks eight times, it
means that the vehicle is not ready for I/M
testing; if the service engine soon indicator
stays on solid, it means that the vehicle is
ready for I/M testing.
The OBD-II system monitors the emission
control system during normal driving. A
complete check may take several days. If the
vehicle is not ready for I/M testing, you may
need to perform the following driving cycle
consisting of mixed city and highway driving:
Drive on an expressway or highway for a
steady 15 minutes, followed by 20 minutes
of stop-and-go driving with at least four
30-second idle periods.
Allow the vehicle to sit for at least eight hours
without starting the engine. Then, start the
engine and complete the above driving
cycle. The engine must warm up to its normal
operating temperature. Once started, do not
turn off the engine until the above driving
cycle is complete. If the vehicle is still not
ready for I/M testing, you will have to repeat
the above driving cycle.
186
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Fuel and Refueling

GENERAL INFORMATION
WARNING
This battery pack should only be
serviced by an authorized electric
vehicle technician. Improper handling can
result in personal injury or death. Note:
The high voltage battery does not
require regular service maintenance.
Your vehicle consists of various high voltage
components and wiring. All of the high
voltage power flows through specific wiring
assemblies which are labeled as such or that
are covered with a solid orange convolute,
orange striped tape or both. Do not come in
contact with these components.
The high voltage battery system is a high
voltage, lithium-ion battery system. The pack
is located in the rear cargo area. The high
voltage battery system uses an air-cooled
system to regulate the high voltage battery
temperature and help maximize high voltage
battery life. Note:
The high voltage battery is equipped
with air vents in the package tray that help
to regulate its temperature. It is important to
keep these openings free of obstructions.
Do not block the flow of cabin air to this
area.
HIGH VOLTAGE SERVICE
DISCONNECT
The high voltage service disconnect turns
off power from the high voltage battery.
There is a disconnect circuit in your vehicle.
Disconnecting the circuit will automatically
disable the high voltage battery. To disable the battery and stop all high
voltage electric activity in the vehicle, you
can access the high voltage disconnect
circuit. To do this, you must unplug the circuit
from the circuit port connected to the battery.
The service disconnect is equipped with an
outer lever. This is to aid in properly seating
the service disconnect lever. Remove this to
disconnect the high voltage service
disconnect.
The high voltage service disconnect is
located behind the rear fold down seats.
Disabling the High Voltage Battery
1. Fold down the rear seats.
2. Locate the access door and remove the
plastic cover.
187
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing High Voltage BatteryE159505

3. Pull the outer cover off to expose the
service disconnect lever. 4. Slide the handle on the service
disconnect outboard to the right. 5. Pull the handle toward you and remove
the circuit from the vehicle to disable the
high voltage battery. 6. Reverse this procedure to reinstall the
high-voltage service disconnect and the
outer lever to the service disconnect.
Reactivating the High Voltage Battery
Note: If you have manually disconnected
your high voltage shut off circuit, you need
to reconnect the circuit before you can
reactivate it. The vehicle will detect if the
electrical system is safe and reactivate
automatically.
HIGH VOLTAGE BATTERY CUT-
OFF SWITCH
The high-voltage shut off operation shuts off
power from the high-voltage battery after a
collision, or if your vehicle receives a
substantial physical jolt.
To reactivate your vehicle after either event,
perform the following steps:
1. Turn the ignition off.
2. Turn the ignition on.
188
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing High Voltage BatteryE159506 E171513 E147234 E146133

PRINCIPLE OF OPERATION
The traction control system helps avoid drive
wheel spin and loss of traction.
If your vehicle begins to slide, the system
applies the brakes to individual wheels and,
when needed, reduces engine power at the
same time. If the wheels spin when
accelerating on slippery or loose surfaces,
the system reduces engine power in order
to increase traction.
USING TRACTION CONTROL
In certain situations for example, stuck in
snow or mud, turning the traction control off
may be beneficial as this allows the wheels
to spin with full engine power. Depending
on the type of system you have on your
vehicle, you can either turn the system off
using the information display or by pressing
the button.
Switching the System Off Using the
Information Display Controls (If Equipped)
Your vehicle comes with this feature already
enabled. If required, you can switch this
feature off using the information display
controls.
See (page 110).
Switching the System Off Using a
Switch
(If Equipped)
The button is located in the instrument panel.
Press the button. You will see a message in
conjunction with an illuminated icon in the
display. Press the button again to return the
system to normal mode.
When you switch the traction control system
off, stability control remains fully active. System Indicator Lights and Messages WARNING
If a failure has been detected within
the AdvanceTrac system, the stability
control light will illuminate steadily. Verify
that the AdvanceTrac system was not
manually disabled through the information
display. If the stability control light still
illuminates steadily, have the system serviced
by an authorized dealer immediately.
Operating your vehicle with AdvanceTrac
disabled could lead to an increased risk of
loss of vehicle control, vehicle rollover,
personal injury and death. The stability control light
temporarily illuminates on engine
start-up and flashes when a driving
condition activates the stability system. The stability control off light
temporarily illuminates on engine
start-up and stays on when you
turn the traction control system off.
200
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Traction ControlE138639

When you think your vehicle has enough
space in front and behind it, or you hear a
solid tone from the parking aid (accompanied
by a touchscreen display message and a
chime), bring your vehicle to a complete stop.
When automatic steering is finished, the
touch screen displays a message and a tone
sounds, indicating that the active park assist
process is done. The driver is responsible
for checking the parking job and making any
necessary corrections before putting the
transmission in park (P).
Deactivating the Park Assist Feature
Manually deactivate the system by:
•
Pressing the active park assist button.
• Grabbing the steering wheel.
• Driving above approximately 50 mph
(80 km/h) for 10 seconds during an active
park search.
• Driving above
6 mph (9 km/h) during
automatic steering.
• Turning off the traction control system. Certain vehicle conditions can also
deactivate the system, such as:
•
Traction control has activated on a
slippery or loose surface.
• There is an anti-lock brake system
activation or failure.
• Something touches the steering wheel.
If a problem occurs with the system, a
warning message is displayed, followed by
a tone. Occasional system messages may
occur in normal operation. For recurring or
frequent system faults, contact an authorized
dealer to have your vehicle serviced.
208
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Parking Aids
(If Equipped)E130108

TOWING A TRAILER
WARNING
Never tow a trailer with an MKZ
Hybrid. This powertrain is not
designed to tow. TRANSPORTING THE VEHICLE If you need to have your vehicle towed,
contact a professional towing service or, if
you are a member of a roadside assistance
program, your roadside assistance service
provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a slingbelt
towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other
means.
Ford Motor Company produces a towing
manual for all authorized tow truck operators.
Have your tow truck operator refer to this
manual for proper hook-up and towing
procedures for your vehicle.
The front wheels (drive wheels) must be on
a tow dolly when towing your vehicle from
the rear using wheel lift equipment. This
prevents damage to the transmission.
We recommend placing the rear wheels on
a tow dolly when towing your vehicle from
the front using wheel lift equipment. This
prevents damage to the rear fascia.
249
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing TowingE143886

ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 70,000 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain warranty
coverage period for subsequent owners.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start. •
Lock-out assistance (key replacement
cost is the client's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2.0 gal (7.5 L)
of gasoline or 5.0 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 100 mi (161 km) of
the disablement location or to the nearest
Lincoln dealer. If a client requests a tow
to a selling or preferred dealer that is
more than
100 mi (161 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of
100 mi (161 km). Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is not,
then the trailer does not qualify for any
roadside services.
Vehicles Sold In the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100 mi (161 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask you to submit your original
receipts.
254
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing Roadside Emergencies