Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation. UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
264
MKT (), enUSA, First Printing Customer Assistance
Protected components
Fuse amp rating
Fuse or relay number
Fan relay 2.
40A **
1
Fan relay 1.
40A **
2
Trailer brake control module.
30A **
3
Wipers.
30A **
4
Washer pump.
Anti-lock brake system pump.
50A **
5
B+ #1 access circuit (limousine/livery).
50A **
6
Power liftgate.
30A **
7
Moonroof.
20A **
8
Power sunshade.
Second row console power point.
20A **
9
Third row power seats relay.
Relay
10
Heated rear window relay.
Relay
11
Trailer tow battery charge relay.
Relay
12
270
MKT (), enUSA, First Printing Fuses
Protected components
Fuse amp rating
Fuse or relay number
Master window and mirror switch.
Lock switch illumination.
Moonroof.
110V AC power point.
Rear seat switch (livery).
Suspension module.
10A
33
Reverse park aid module.
10A
34
Automatic high beam and lane departure module.
Rear heated seat module.
Blind spot monitor module.
Rear video camera.
Interior mirror.
Climate control humidity sensor.
5A
35
Overdrive cancel switch (limousine/livery).
Heads-up display.
Heated steering wheel.
10A
36
Refrigerator.
10A
37
Not used (spare).
10A
38
High beams.
15A
39
Rear park lamps.
10A
40
283
MKT (), enUSA, First Printing Fuses
Exterior Plastic Parts
For routine cleaning we recommend
Motorcraft Detail Wash. If tar or grease spots
are present, we recommend Motorcraft Bug
and Tar Remover.
Stripes or Graphics (If Equipped)
Hand washing your vehicle is preferred
however, pressure washing may be used
under the following conditions:
• Do not use water pressure higher than
2,000 psi (14,000 kPa)
.
• Do not use water hotter than 179°F (82°C).
• Use a spray with a 40° wide spray angle
pattern.
• Keep the nozzle at a
12 in (305 mm)
distance and 90° angle to your vehicle's
surface.
Note: Holding the pressure washer nozzle
at an angle to the vehicle's surface may
damage graphics and cause the edges to
peel away from the vehicle's surface. Underbody
Flush the complete underside of your vehicle
frequently. Keep body and door drain holes
free of debris or foreign material.
WAXING
Regular waxing is necessary to protect your
car's paint from the elements. We
recommend that you wash and wax the
painted surface once or twice a year.
When washing and waxing, park your vehicle
in a shaded area out of direct sunlight.
Always wash your vehicle before applying
wax.
•
Use a quality wax that does not contain
abrasives.
• Follow the manufacturer’ s instructions to
apply and remove the wax.
• Apply a small amount of wax in a
back-and-forth motion, not in circles. •
Do not allow wax to come in contact with
any non-body (low-gloss black) colored
trim. The wax will discolor or stain the
parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should feel
smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
314
MKT (), enUSA, First Printing Vehicle Care
Locking and Unlocking..................................70
Activating Intelligent Access...............................71
Autolock..................................................................72
Autounlock ..............................................................72
Battery Saver..........................................................73
Enabling or Disabling Autolock and Autounlock.........................................................72
Illuminated Entry....................................................73
Illuminated Exit.......................................................73
Locking and Unlocking the Doors with the Key Blade...........................................................70
Opening a Rear Door From the Inside.............71
Power Door Locks................................................70
Remote Control.....................................................70
Smart Unlocks for Intelligent Access Keys.......................................................................71
Locks..................................................................70
Luggage Covers...........................................234
Lug Nuts See: Changing a Road Wheel.........................342
M
Maintenance..................................................286 General Information...........................................286
Media Hub
.......................................................381 Memory Function..........................................138
Easy Entry and Exit Feature..............................139
Linking a PreSet Position to your Remote
Control or Intelligent Access Key Fob
........................................................................\
.....139
Saving a PreSet Position...................................139
Message Center See: Information Displays.................................
108
Mirrors See: Heated Windows and Mirrors..................
131
See: Windows and Mirrors..................................97
Mobile Communications Equipment...........13
Moonroof..........................................................101 Closing the Moonroof and Sunshades..........
102
Opening the Sunshade and Moonroof...........101
Venting the Moonroof........................................102
Motorcraft Parts - 2.0L EcoBoost™...........354
Motorcraft Parts - 3.5L Ecoboost™...........356
Motorcraft Parts - 3.7L.................................357
MyKey Troubleshooting
................................68
MyKey™..............................................................63 Principle of Operation..........................................63
N
Normal Scheduled Maintenance
..............391
Intelligent Oil-Life Monitor™...............................391
Normal Maintenance Intervals........................393 O
Oil Change Indicator Reset.......................295
Oil Check
See: Engine Oil Check......................................
294
Opening and Closing the Hood...............287 Closing the Hood...............................................287
Opening the Hood.............................................287
Ordering Additional Owner's Literature.....................................................266
Obtaining a French Owner’ s Manual............266
Overhead Console
.......................................160
P
Parking Aids
....................................................196
Principle of Operation........................................196
Parking Brake..................................................191
Passive Anti-Theft System............................79 SecuriLock®............................................................79
PATS See: Passive Anti-Theft System........................79
Pedals................................................................85
Perchlorate.........................................................11
Personal Safety System ™
...............................47
How Does the Personal Safety System
Work?...................................................................47
445
MKT (), enUSA, First Printing Index
Seatbelt Reminder..........................................44
Belt-Minder™...........................................................44
Seatbelts...........................................................36 Principle of Operation..........................................36
Seatbelt Warning Lamp and Indicator Chime..............................................................43
Conditions of operation......................................43
Seats.................................................................133
Security..............................................................79
Side Airbags.....................................................53
Sitting in the Correct Position
....................133
Snow Chains See: Using Snow Chains...................................337
Special Notices
.................................................13
New Vehicle Limited Warranty...........................13
On-board Diagnostics (OBD-II)...........................13
Special Instructions...............................................13
Special Operating Conditions Scheduled Maintenance...............................................395
Exceptions............................................................398
Speed Control See: Cruise Control...........................................206
Stability Control
.............................................194
Principle of Operation........................................194 Starting a Gasoline Engine.........................162
Automatic Engine Shutdown............................164
Failure to Start......................................................163
Guarding Against Exhaust Fumes..................165
Important Ventilating Information...................165
Stopping the Engine When Your Vehicle is
Moving...............................................................164
Stopping the Engine When Your Vehicle is Stationary..........................................................164
Starting and Stopping the Engine..............161 General Information.............................................161
Steering..........................................................228 Electric Power Steering....................................
228
Steering Wheel
................................................82
Storage Compartments...............................159
Sunroof See: Moonroof......................................................101
Sun Visors.......................................................100 Illuminated Vanity Mirror....................................101
Supplementary Restraints System.............48 Principle of Operation..........................................48
Symbols Glossary
..............................................7
T
Tailgate See: Power Liftgate..............................................73 Technical Specifications
See: Capacities and Specifications................351
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)..........................263
Tire Care
.........................................................324
Glossary of Tire Terminology..........................326
Information About Uniform Tire Quality
Grading.............................................................324
Information Contained on the Tire Sidewall............................................................327
Temperature A B C............................................325
Traction AA A B C...............................................325
Treadwear............................................................325
Tire Pressure Monitoring System.............338 Changing Tires With a Tire Pressure
Monitoring System.........................................339
Understanding Your Tire Pressure Monitoring System .............................................................340
Tires See: Wheels and Tires......................................
322
Towing a Trailer.............................................243 Load Placement..................................................243
Towing the Vehicle on Four Wheels - 2.0L EcoBoost™...................................................250
Emergency Towing............................................250
Recreational Towing...........................................251
447
MKT (), enUSA, First Printing Index