2016 FORD F250 phone

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
You can also preform the
MyFord Touch reset
procedure.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
443
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™ (If Equipped)

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
444
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™ (If Equipped)

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.
SYNC does not understand
what I am saying.
After pressing the voice icon,
wait until the system
prompts you to begin saying
a command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
SYNC does not understand
the name of a song or artist.
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
The system may not be
reading the name the same
way you are saying it.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
The system may not be
reading the name the same
way you are saying it.
445
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™ (If Equipped)

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters. Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
Your phonebook contacts
may be in CAPS.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E". Touchscreen System Reset
The touchscreen system has a system reset feature that can be performed if the function
of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook,call history, text messages, or user settings). To perform a System Reset, press and
hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system reset to complete. You may then resume using the SYNC system.
446
Super Duty (TFA) Canada/United States of America, enUSA, First Printing MyFord Touch
™ (If Equipped)

*The accessory manufacturer designs,
develops and therefore warrants Ford
Licensed Accessories, and does not design
or test these accessories to Ford Motor
Company engineering requirements.
Contact an authorized Ford dealer for the
manufacturer
’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
• When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example, two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer. •
An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
AUXILIARY SWITCHES
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
• When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
equipped with radio transmitters, for
example, two-way radios, telephones
and theft alarms. Any such equipment
installed in your vehicle should comply
with Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulations, and
should be installed by an authorized
dealer.
448
Super Duty (TFA) Canada/United States of America, enUSA, First Printing Accessories

positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs.
Warning.
The Data may contain inaccurate or
incomplete information due to the passage
of time, changing circumstances, sources
used and the nature of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
No Warranty.
This Data is provided to you
“as is, ” and
you agree to use it at your own risk. Telenav
and its licensors (and their licensors and
suppliers) make no guarantees,
representations or warranties of any kind,
express or implied, arising by law or
otherwise, including but not limited to,
content, quality, accuracy, completeness,
effectiveness, reliability, fitness for a
particular purpose, usefulness, use or
results to be obtained from this Data, or
that the Data or server will be
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Disclaimer of Warranty:
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(INCLUDING THEIR LICENSORS AND
SUPPLIERS) DISCLAIM ANY
WARRANTIES, EXPRESS OR IMPLIED, OF
QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR
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certain warranty exclusions, so to that
extent the above exclusion may not apply
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(INCLUDING THEIR LICENSORS AND
SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM,
DEMAND OR ACTION, IRRESPECTIVE OF
THE NATURE OF THE CAUSE OF THE
CLAIM, DEMAND OR ACTION ALLEGING
ANY LOSS, INJURY OR DAMAGES, DIRECT
OR INDIRECT, WHICH MAY RESULT FROM
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INFORMATION; OR FOR ANY LOSS OF
PROFIT, REVENUE, CONTRACTS OR
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OUT OF YOUR USE OF OR INABILITY TO
USE THIS INFORMATION, ANY DEFECT IN
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THESE TERMS OR CONDITIONS,
WHETHER IN AN ACTION IN CONTRACT
OR TORT OR BASED ON A WARRANTY,
EVEN IF TELENAV OR ITS LICENSORS
HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some
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You shall not export from anywhere any
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thereof except in compliance with, and
with all licenses and approvals required
under, applicable export laws, rules and
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laws, rules and regulations administered
by the Office of Foreign Assets Control of
the U.S. Department of Commerce and the
Bureau of Industry and Security of the U.S.
Department of Commerce. To the extent
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Super Duty (TFA) Canada/United States of America, enUSA, First Printing Appendices

with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs. You agree to cease
using this Data if you fail to comply with
these terms and conditions.
Limited Warranty
NAV2 warrants that (a) the Data will
perform substantially in accordance with
the accompanying written materials for a
period of ninety (90) days from the date
of receipt, and (b) any support services
provided by NAV2 shall be substantially as
described in applicable written materials
provided to you by NAV2, and NAV2’
s
support engineers will make commercially
reasonable efforts to solve any problem
issues.
rigCustomer Remedies
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your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2
with a copy of your receipt. This Limited
Warranty is void if failure of the Data has
resulted from accident, abuse, or
misapplication. Any replacement Data will
be warranted for the remainder of the
original warranty period or thirty (30) days,
whichever is longer. Neither these remedies
nor any product support services offered
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purchase from an authorized international
source. No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY
SET FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
FOR ANY LOSS OF PROFIT, REVENUE,
CONTRACTS OR SAVINGS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL,
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ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS INFORMATION,
ANY DEFECT IN THE INFROMATION, OR
THE BREACH OF THESE TERMS OR
CONDITIONS, WHETHER IN AN ACTION
IN CONTRACT OR TORT OR BASED ON A
WARRANTY, EVEN IF NAV2 OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. UNDER
NO CIRCUMSTANCES SHALL NAV2’
s OR
ITS SUPPLIERS ’ LIABILITY HEREUNDER
EXCEED THE PRICE PAID. Certain liability
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
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Super Duty (TFA) Canada/United States of America, enUSA, First Printing Appendices

Memory Function.........................................120
Easy Entry and Exit Feature............................ 122
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
........ 121
Recalling a Preset Position............................... 121
Saving a Preset Position.................................... 121
Message Center See: Information Displays................................. 89
Mirrors See: Heated Windows and Mirrors................115
See: Windows and Mirrors................................ 76
Mobile Communications Equipment.......13
Moonroof..........................................................80 Bounce-Back
.......................................................... 81
Opening and Closing the Moonroof.............80
Venting the Moonroof......................................... 81
Motorcraft Parts
..........................................304
MyFord Touch ™...........................................374
General Information.......................................... 374
MyFord Touch ™ Troubleshooting........440
MyKey Troubleshooting...............................55
MyKey ™..............................................................51
Principle of Operation.......................................... 51
N
Navigation.......................................................431 cityseekr................................................................ 433
Destination Mode............................................... 431
Map Mode............................................................. 437
Navigation Map Updates............................... 440
Navigation Voice Commands....................... 440
Point of Interest (POI) Categories...............433
Quick-touch Buttons....................................... 439
Setting Your Navigation Preferences.........434
Normal Scheduled Maintenance..........456 6.2L and 6.8L Gasoline Engines.................. 456
6.7L Diesel Engine.............................................. 457
O
Oil Change Indicator Reset......................236 Resetting the Oil Life Monitoring
System.............................................................. 236
Oil Check See: Engine Oil Check...................................... 235
Opening and Closing the Hood..............232 Ordering Additional Owner's
Literature.......................................................221
Obtaining a French Owner ’s Manual...........221
Overhead Console
........................................139
P
Parking Aid
......................................................179
Rear Parking Aid.................................................. 179
Parking Aids
....................................................179
Parking Brake.................................................170
Passive Anti-Theft System........................64 SecuriLock ™.......................................................... 64
PATS See: Passive Anti-Theft System..................... 64
Pedals................................................................69
Perchlorate.........................................................11
Phone.................................................................411 Making Calls......................................................... 413
Pairing Subsequent Cell Phones.................. 412
Pairing Your Cell Phone for the First Time.................................................................... 412
Phone Menu Options........................................ 414
Phone Settings.................................................... 417
Phone Voice Commands................................. 418
Receiving Calls..................................................... 413
Text Messaging.................................................... 415
Post-Crash Alert System...........................216
Power Door Locks See: Locking and Unlocking............................. 56
Power Seats
...................................................120
Power Lumbar..................................................... 120
Power Recline...................................................... 120
Power Steering Fluid Check
.....................244
Power Take-Off.............................................156
Power Windows..............................................76 Accessory Delay..................................................... 77
Bounce-Back.......................................................... 76
One-Touch Up or Down..................................... 76
Window Lock.......................................................... 77
Protecting the Environment........................14
R
Rear Axle..........................................................167
Rear Seat Armrest........................................128
500
Super Duty (TFA) Canada/United States of America, enUSA, First Printing Index