2016 FORD EXPEDITION EL Owners Manual

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you have
already taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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Customer Assistance

In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel.
If you cannot find unleaded fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact our Customer Relationship Center.
The use of leaded fuel in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using leaded fuel mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands,Central America, the Caribbean, and Israel,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
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FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.
Ford: 80004443673Lincoln: 80004441067If calling from the UAE: 80004441066If calling from the Kingdom of SaudiArabia: 8008443673If calling from Kuwait: 22280384
FAX: +971 4 3327266Email: [email protected]
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company ExportOperations & Global Growth Initiatives byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reachedby their website:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, Incorporated using thecontact information listed previously in thissection.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
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If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford MotorCompany.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go tohttp://www.safercar.gov; or writeto:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety fromhttp://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada.
Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htmWebsite
1–800–333–0510Phone
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FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery beforeservicing high current fuses.
To reduce risk of electrical shock,always replace the cover to thepower distribution box beforereconnecting the battery or refilling fluidreservoirs.
The power distribution box is located inthe engine compartment. It hashigh-current fuses that protect yourvehicle’s main electrical systems fromoverloads.
If you disconnect and reconnect thebattery, you need to reset some features.See Changing the 12V Battery (page 252).
The high-current fuses are coded asfollows:
Protected componentsFuse amp ratingFuse or relay number
Rear washer relay.Relay1
Starter relay.Relay2
Blower motor relay.Relay3
Rear wiper relay.Relay4
Fuel pump relay.Relay5
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FusesE166589

Protected componentsFuse amp ratingFuse or relay number
Electronic cooling fan.Relay6
Rear window defroster.Relay7Heated mirror relay.
Electronic cooling fan.Relay8
Run/start relay.Relay9
Power distribution box relay.Relay10
Power running boards.40A*11Heated seats.
Run/start relay.40A*12
Starter relay.30A*13
Electronic cooling fan.50A*14
Not used.—15
Electronic fan.50A*16
Not used.—17
Trailer brake.30A*18
Power point (console).20A*19
4x4 module HAT 2.20A*20
Trailer tow module.30A*21
Passenger power seat.30A*22
Air conditioner clutch relay.Relay23
Trailer tow park lamp relay.Relay24
Not used.—25
ALT sensor.10A**26
4x4 module HAT 1.20A**27
Trailer tow park lamp relay.25A**28
Integrated wheel end solenoid.10A**29
Air conditioner clutch relay.10A**30
Trailer tow back up lamp.15A**31
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Protected componentsFuse amp ratingFuse or relay number
Blower motor relay.40A*32
110-volt AC power point.40A*33
Auxiliary blower motor.30A*34
Powertrain control module relay.50A*35
Power liftgate.30A*36
Not used.—37
Not used.—38
Trailer tow backup lamps relay.Relay39
Electronic fan 2 relay.Relay40
Powertrain control module keep-alivepower.10A**41
Run/start relay.5A**42
Brake on/off switch.10A**43
Fuel pump relay.20A**44
Not used (spare).10A**45
Front/rear washer pump.15A**46
Rear wiper motor.30A*47
Trailer tow module.40A*48
Not used.—49
Front wiper motor relay.30A*50
Rear window defroster and heated mirrorrelay.40A*51
Anti-lock brake system run/start feed.10A**52
Powertrain control module ISP.5A**53
Power steering.5A**54
Not used.—55
Passenger compartment fuse panel run/start feed.30A**56
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Fuses

Protected componentsFuse amp ratingFuse or relay number
Blower motor run/start.5A**57
Not used.—58
Heated mirrors.15A**59
Not used.—60
Not used.—61
Not used.—62
Electronic fan.25A*63
Moonroof.30A*64
Not used.—65
Auxiliary power point (rear of centerconsole).20A*66
Front row climate controlled seats.40A*67
Anti-lock brake system valves.30A*68
Anti-lock brake system pump.60A*69
Third row power fold seat.30A*70
Auxiliary power point/cigar lighter.20A*71
Auxiliary power point (right rear quarterpanel).20A*72
Rear seat climate module.20A*73
Driver power seat.30A*74
Vehicle power 1 – powertrain controlmodule.25A**75
Vehicle power 2 – powertrain controlmodule.20A**76
Vehicle power 4 – ignition coils.20A**77
Not used.—78
Vehicle power 3 – powertrain controlmodule.15A**79
Not used.—80
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