POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.
The horn and indicators will turn off when:
•
You press the hazard control button.
• You press the panic button on the
remote entry transmitter (if equipped).
• Your vehicle runs out of power.
201
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Roadside Emergencies
CLEANING THE INTERIOR
WARNINGS
Do not use cleaning solvents, bleach
or dye on the vehicle
’s safety belts,
as these actions may weaken the
belt webbing. On vehicles equipped with
seat-mounted airbags, do not use
chemical solvents or strong
detergents. Such products could
contaminate the side airbag system and
affect performance of the side airbag in a
collision. For fabric, carpets, cloth seats, safety belts
and seats equipped with side airbags:
•
Remove dust and loose dirt with a
vacuum cleaner.
• Remove light stains and soil with
Motorcraft Professional Strength
Carpet & Upholstery Cleaner.
• If grease or tar is present on the
material, spot-clean the area first with
Motorcraft Spot and Stain Remover. In
Canada, use Motorcraft Multi-Purpose
Cleaner.
• If a ring forms on the fabric after spot
cleaning, clean the entire area
immediately (but do not oversaturate)
or the ring will set.
• Do not use household cleaning
products or glass cleaners, which can
stain and discolor the fabric and affect
the flame retardant abilities of the seat
materials. CLEANING THE INSTRUMENT
PANEL AND INSTRUMENT
CLUSTER LENS WARNING
Do not use chemical solvents or
strong detergents when cleaning the
steering wheel or instrument panel
to avoid contamination of the airbag
system. Note:
Follow the same procedure as
cleaning leather seats for cleaning leather
instrument panels and leather interior trim
surfaces. See Cleaning Leather Seats
(page 245).
Clean the instrument panel and cluster
lens with a clean, damp and soft cloth,
then use a clean, dry and soft cloth to dry
these areas.
• Avoid cleaners or polishes that increase
the gloss of the upper portion of the
instrument panel. The dull finish in this
area helps protect you from
undesirable windshield reflection.
• Do not use any household cleaning
products or glass cleaners as these
may damage the finish of the
instrument panel, interior trim and
cluster lens.
• Wash or wipe your hands clean if you
have been in contact with certain
products such as insect repellent and
suntan lotion to avoid possible damage
to the interior painted surfaces.
• Do not allow air fresheners and hand
sanitizers to spill onto interior surfaces.
If a spill occurs, wipe off immediately.
Your warranty may not cover these
damages.
If a staining liquid like coffee or juice has
been spilled on the instrument panel or on
interior trim surfaces:
244
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Vehicle Care
Note:
Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature. If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 35). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 195).
Important information about the fuel pump
shut-off is in this chapter.
Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to: Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
Off selections include: Action and Description
Message
Provides a display and voice reminder at phone connection
at vehicle start.
Off with reminder:
Provides a display reminder only without a voice reminder at
phone connection.
Off without reminder:
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
316
C-MAX (CCG) Canada/United States of America, enUSA, First Printing SYNC™
•
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically. 911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, United States Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States.
317
C-MAX (CCG) Canada/United States of America, enUSA, First Printing SYNC™
Driver and Passenger Airbags...................36
Children and Airbags.......................................... 36
Proper Driver and Front Passenger Seating Adjustment........................................................ 36
Driver Knee Airbag.........................................40
Driving Aids......................................................181
Driving Hints...................................................192
Driving Through Water................................193
DRL See: Daytime Running Lamps.......................... 77
E
Economical Driving......................................192
EcoSelect.........................................................142
Emission Control System
..........................150
On-Board Diagnostics (OBD-II)..................... 151
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 152
End User License Agreement.................366 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 366
Engine Block Heater.....................................132 Using the Engine Block Heater...................... 133
Engine Coolant Check
................................223
Adding Coolant................................................... 224
Adding Engine Coolant.................................... 225
Adding Inverter System Controller Coolant............................................................. 225
Checking the Engine Coolant........................ 223
Checking the Inverter System Controller Coolant............................................................. 224
Engine Coolant and Inverter System Controller Coolant........................................ 223
Recycled Engine Coolant................................ 225
Severe Climates.................................................. 225
What You Should Know About Fail-Safe Cooling.............................................................. 226
Engine Immobilizer See: Passive Anti-Theft System..................... 65
Engine Oil Check
..........................................222
Adding Engine Oil............................................... 222
Low Engine Use.................................................. 223
Engine Oil Dipstick
.......................................222
Engine Specifications.................................276
Environment......................................................14
Event Data Recording See: Data Recording.............................................. 9Export Unique Options..................................13
Extended Service Plan (ESP).................346
EXTENDED SERVICE PLAN (CANADA
ONLY)................................................................ 347
EXTENDED SERVICE PLAN (U.S. Only).................................................................. 346
Exterior Mirrors
.................................................81
Fold-Away Exterior Mirrors............................... 82
Heated Exterior Mirrors...................................... 82
Integrated Blind Spot Mirrors.......................... 82
Power Exterior Mirrors......................................... 81
Signal Indicator Mirrors...................................... 82
F
Fastening the Seatbelts..............................28 Safety Belt Extension Assembly.................... 30
Safety Belt Locking Modes............................... 29
Using Safety Belts During Pregnancy...........28
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................249
Floor Mats.......................................................194
Fog Lamps - Front See: Front Fog Lamps......................................... 77
Ford Credit
..........................................................11
(U.S. Only)................................................................. 11
Front Fog Lamps.............................................77
Front Parking Aid............................................171
Front Passenger Sensing System.............37
Fuel and Refueling.......................................143
Fuel Consumption
.......................................150
Calculating Fuel Economy.............................. 150
Filling the Tank.................................................... 150
Fuel Filler Funnel Location........................145
Fuel Filter.........................................................227
Fuel Quality....................................................144 Choosing the Right Fuel................................... 144
Fuel Freshness Mode........................................ 144
Fuel Shutoff
...................................................196
Fuses................................................................209
Fuse Specification Chart
..........................209
Luggage Compartment Fuse Panel............214
Passenger Compartment Fuse Panel.........212
Power Distribution Box................................... 209
Pre-Fuse Box....................................................... 209
385
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Index
Repairing Minor Paint Damage..............245
Replacement Parts
Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................50
Reporting Safety Defects (Canada Only)..............................................................207
Reporting Safety Defects (U.S. Only)..............................................................207
Roadside Assistance...................................195 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 195
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................196
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 196
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 195
Vehicles Sold in the United States: Using Roadside Assistance.................................... 195
Roadside Emergencies...............................195
Running-In See: Breaking-In.................................................. 192
Running Out of Fuel.....................................145 Adding Fuel From a Portable Fuel
Container.......................................................... 145
Filling a Portable Fuel Container.................. 145
S
Safety Canopy ™
............................................40
Safety Precautions.......................................143
Satellite Radio..............................................294
Satellite Radio Electronic Serial Number
(ESN)................................................................ 295
Satellite Radio Reception Factors..............294
SIRIUS® Satellite Radio Service.................294
Troubleshooting................................................. 295
Scheduled Maintenance Record...........356
Scheduled Maintenance..........................348
Seatbelt Height Adjustment.....................30
Seatbelt Reminder
..........................................31
Belt-Minder™......................................................... 31Seatbelts............................................................27
Principle of Operation......................................... 27
Seatbelt Warning Lamp and Indicator Chime................................................................31
Conditions of operation...................................... 31
Seats...................................................................113
Security..............................................................65
Side Airbags.....................................................39
Sitting in the Correct Position...................113
Snow Chains See: Using Snow Chains................................. 270
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On-board Diagnostics (OBD-II)....................... 12
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................354
Exceptions............................................................ 355
Speed Control See: Cruise Control............................................. 179
Stability Control
............................................168
Principle of Operation...................................... 168
Starter Switch See: Ignition Switch........................................... 129
Starting a Gasoline Engine.......................130 Guarding Against Exhaust Fumes................132
Important Ventilating Information...............132
Switching Off the Vehicle When It Is
Moving................................................................ 132
Switching Off the Vehicle When It Is Stationary.......................................................... 131
Vehicles with an Ignition Key......................... 130
Vehicles with Keyless Start............................ 130
Starting and Stopping the Engine..........129 General Information.......................................... 129
Steering
.............................................................181
Electric Power Steering..................................... 181
Steering Wheel
................................................67
Storage Compartments.............................128
Sun Shades
......................................................84
Bounce-Back......................................................... 84
Opening and Closing the Sun Shade...........84
Sun Shade Relearning....................................... 84
Sun Visors
.........................................................83
Illuminated Vanity Mirror................................... 83
Supplementary Restraints System.........35 Principle of Operation......................................... 35
Symbols Glossary
.............................................7
389
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Index
W
Warning Lamps and Indicators................89
Anti-Lock Braking System................................ 89
Battery..................................................................... 89
Brake System........................................................ 89
Cruise Control....................................................... 89
Direction Indicator............................................... 89
Door Ajar................................................................. 89
EcoSelect................................................................ 89
Engine and Motor Coolant Temperature..................................................... 89
Engine Oil................................................................ 90
EV Later................................................................... 90
EV Now.................................................................... 90
Fasten Safety Belt............................................... 90
Front Airbag........................................................... 90
Front Fog Lamps.................................................. 90
High Beam.............................................................. 90
Liftgate Ajar........................................................... 90
Low Battery............................................................ 90
Low Fuel Level...................................................... 90
Low Tire Pressure Warning.............................. 90
Overdrive Cancel and Grade Assist..............90
Parking Lamps....................................................... 91
Powertrain Fault.................................................... 91
Ready to Drive........................................................ 91
Service Engine Soon............................................ 91
Stability Control..................................................... 91
Stability Control Off............................................ 92
Stop Safely............................................................. 92
Vehicle Plugged in................................................ 92
Washer Fluid Check.....................................227
Washers See: Cleaning the Exterior............................... 241
See: Wipers and Washers................................. 70
Waxing.............................................................242
Wheels and Tires
.........................................249
Technical Specifications................................. 274
Windows and Mirrors...................................80
Windshield Washers
......................................72
Windshield Wipers.........................................70
Intermittent Wipe................................................. 70
Speed Dependent Wipers................................ 70
Wiper Blades See: Checking the Wiper Blades.................. 229
Wipers and Washers.....................................70 Wrecker Towing
See: Transporting the Vehicle....................... 190
392
C-MAX (CCG) Canada/United States of America, enUSA, First Printing Index