2016 FORD C MAX ENERGI ESP

In order to provide the best possibleexperience, use the contact form to reportany station issues found while listening toa station broadcasting with HD Radio
technology. Independent entities own andoperate each station. These stations areresponsible for ensuring all audio streamsand data fields are accurate.
Potential station issues
ActionCauseIssues
No action required. This is abroadcast issue.This is poor time alignmentby the radio broadcaster.Echo, stutter, skip or repeatin audio.Increase or decrease inaudio volume.
No action required. Thereception issue may clear upas you continue to drive.
The radio is shifting betweenanalog and digital audio.Sound fading or blending inand out.
No action required. This isnormal behavior. Wait untilthe audio is available.
The digital multicast is notavailable until the HD Radiobroadcast is decoded. Oncedecoded, the audio is avail-able.
There is an audio mutedelay when selecting HD2 orHD3, multicast preset orDirect Tune.
No action required. Thestation is not available inyour current location.
The previously storedmulticast preset or directtune is not available in yourcurrent reception area.
Cannot access HD2 or HD3multicast channel whenrecalling a preset or from adirect tune.
Fill out the station issueform at website listed
below.*
Data service issue by theradio broadcaster.Text information does notmatch currently playingaudio.
Fill out the station issueform at website listed
below.*
Data service issue by theradio broadcaster.There is no text informationshown for currently selectedfrequency.
No action required. This isnormal behavior.Pressing Scan disablesHD2-HD7 channel search.HD2-HD7 stations not foundwhen Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
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HD Radio Technology manufactured underlicense from iBiquity Digital Corp. U.S. andforeign patents. HD Radio and the HD andHD Radio logos are proprietary trademarksof iBiquity Digital Corp. Ford MotorCompany and iBiquity Digital Corp. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
SATELLITE RADIO (If Equipped)
SIRIUS® broadcasts a variety of music,news, sports, weather, traffic andentertainment satellite radio channels. Formore information and a complete list ofSIRIUS satellite radio channels, visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or call SIRIUSat 1-888-539-7474.
Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
Satellite Radio Reception Factors
Potential satellite radio reception issues
For optimal reception performance, keep the antennaclear of snow and ice build-up and keep luggage and othermaterial as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freewayoverpasses, parking garages, dense tree foliage andthunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeatingtower, a stronger signal may overtake a weaker one andthe audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate theinterference and the audio system may mute.Satellite radio signal interfer-ence
SIRIUS® Satellite Radio Service
Note:SIRIUS reserves the unrestricted rightto change, rearrange, add or deleteprogramming including canceling, movingor adding particular channels, and its prices,at any time, with or without notice to you.Ford Motor Company shall not beresponsible for any such programmingchanges.
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ActionConditionMessage
Contact SIRIUS at 1-888-539-7474 to resolvesubscription issues.
Your satellite service is nolonger available.Questions? Call
1-888-539-7474
Use the channel guide toturn off the Lock or Skipfunction on that station.
All the channels in theselected category are eitherskipped or locked.
None found
Check Channel Guide
No action required.SIRIUS has updated thechannels available for yourvehicle.
Subscription Updated
USB PORT (If Equipped)
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
The USB port allows you to plug in mediaplaying devices, memory sticks and chargedevices (if supported). See your SYNCinformation.
MEDIA HUB (If Equipped)
You can locate the media hub inside thecenter console or on the instrument panel.
See your SYNC information.
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Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due toholidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•Required to activate Vehicle HealthReport and to view the reports online.
•Required to activate thesubscription-based SYNC Services andto personalize your Saved Points andFavorites.
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
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SYNC™

Confirmation prompts are short questionsthe system asks when it is not sure of yourrequest or when there are multiple possibleresponses to your request. For example,the system may ask "Phone, is that
correct?". If turned off, the system simplymakes a best guess as to what yourequested and may ask you to confirmsettings.
If you want the system to carry out the followingVoice command
Make a best guess from the command; you may still occa-sionally be asked to confirm settings.Confirmation PromptsOff
Clarify your voice command with a short question.Confirmation PromptsOn
The system creates candidate lists whenit has the same confidence level of severaloptions based on your voice command.When turned on, it may prompt you withas many as four possibilities forclarification.
For example, say "Say 1 after the tone tocall John Doe at home. Say 2 after the toneto call Johnny Doe on mobile. Say 3 afterthe tone to call Jane Doe at home." Youcould also say "Say 1 after the tone to playJohn Doe, Say 2 after the tone to playJohnny Doe."
If you want the system to carry out the followingVoice command
Make a best guess from the media candidate list. You maystill occasionally be asked questions.Media Candidate ListsOff
Clarify your voice command for media candidates.Media Candidate Lists On
Make a best guess from the phone candidate list. You maystill occasionally be asked questions.Phone Candidate ListsOff
Clarify your voice command for phone candidates.Phone Candidate ListsOn
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Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults,perform a master reset, install anapplication and view system information.
To access the advanced menu, press the phone button to enter the Phone Menu,the scroll to:
Action and DescriptionMessage
Press OK.SYS SETTINGS
Press OK.ADVANCED
Select one of the following:
Get help from SYNC by using questions, helpful hints or asking you fora specific action. To turn these prompts on or off:PROMPTS
1.Press the OK button to select and scroll to select between On andOff.
2. Press the OK button when the desired selection appears in thedisplay. SYNC returns you to the Advanced menu.
1. Press OK to select and then scroll through the languages. Choosebetween English, Français and Español. Once selected, all of theradio displays and prompts are in the selected language.
2. Press OK when the desired selection appears in the display. If youchange the language setting, the display indicates that the systemis updating. When complete, SYNC returns you to the Advancedmenu.
LANGUAGES
Return to the factory default settings. This selection does not eraseyour indexed information, for example phonebook, call history, textmessages or paired devices.
DEFAULTS
Press the OK button to select and then press OK again when thefollowing message appears in the display.
RESTORE?
Completely erase all information stored on SYNC, for examplephonebook, call history, text messages and paired devices, and returnthe system to the factory default settings.
MASTERRESET
Press OK to select. The display indicates when complete. SYNC returnsyou to the Advanced menu.
Press OK to select.SYNC REBOOT
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Action and DescriptionMessage
Press OK to select. You only need to pressthe OK button once. SYNC will be unre-sponsive for 2-4 minutes while it isrebooting. Wait 2-4 minutes beforeattempting to execute a SYNC command
CONFIRM REBOOT?
Install applications you have downloaded.INSTALL APPPress the OK button and scroll to select. Press the OK button toconfirm.
Access the Auto Version number as well as the FDN number.SYSTEM INFOPress the OK button to select.
Exit the current menu.RETURN
SYNC™ APPLICATIONS AND
SERVICES (If Equipped)
In order for the following features to work,your cell phone must be compatible withSYNC. To check your phone'scompatibility, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
•SYNC Services*: Provides access totraffic, directions and information suchas travel, horoscopes, stock prices andmore.
•911 Assist: Can alert 911 in the event ofan emergency.
•Vehicle Health Report*: Provides adiagnostic and maintenance reportcard of your vehicle.*This is an optional feature and availablein the United States only.
911 Assist (If Equipped)
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delayresponse time, potentially increasing therisk of serious injury or death after a crash.
Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency servicesimmediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damagedin a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.
Note:The SYNC 911 Assist feature must beset on before the incident.
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Note:The driver is ultimately responsiblefor the safe operation of the vehicle, andtherefore, must evaluate whether it is safeto follow the suggested directions. Anynavigation features provided are only an aid.Make your driving decisions based on yourobservations of local conditions and existingtraffic regulations. Do not follow the routesuggestions if doing so would result in anunsafe or illegal maneuver, place you in anunsafe situation, or if you would be directedinto an area that you consider unsafe. Mapsused by this system may be inaccuratebecause of errors, changes in roads, trafficconditions or driving conditions.
Note:When you connect, the service usesGPS technology and advanced vehiclesensors to collect your vehicle's currentlocation, travel direction and speed to helpprovide you with the directions, trafficreports, or business searches you request.Further, to provide the services you request,for continuous improvement, the servicemay collect and record call details and voicecommunications. For more information, seeSYNC Services Terms and Conditions atwww.SYNCMyRide.com. If you do not wantFord or its service providers to collect yourvehicle travel information or otherinformation identified in the Terms andConditions, do not subscribe or use theservice.
SYNC Services uses advanced vehiclesensors, integrated GPS technology andcomprehensive map and traffic data, togive you personalized traffic reports,precise turn-by-turn directions, businesssearch, news, sports, weather and more.For a complete list of services, or to learnmore, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using Voice Commands
Press the voice button and when prompted say:
Action and DescriptionVoice command
This initiates an outgoing call to SYNC Services using yourpaired and connected Bluetooth-enabled cellular phone.Services
Once you connect to the service, follow the voice promptsto request the desired service, for example traffic or directions.
Once you are connected to SYNC Services, you can also say the following:
Receive a list of available services from which to choose.(what are my (options |choices) | what can I say| [available] commands)
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