HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS
AnswerQuestion
The high voltage battery is electrically isol-ated from the rest of the vehicle when thekey is off. When you switch the key on, highvoltage contactors inside the battery areclosed to make the electricity available tothe motor and generator and enable thevehicle to drive. The clicks are the sound ofthese contactors as they close and openduring start up and shut down.
What are the series of clicks from the cargoarea when I first turn the key in the ignition?
The vehicle's computer will determine if anengine start is required at key-on. Silent keystart will start the engine if it is necessaryfor cabin heating, windshield defrost, or ifthe outside temperature is low. (For C-MAXEnergi vehicles, the engine may not berequired to operate these functions.)
Why does the engine sometimes start atkey-on?
There are several reasons the engine stayson for an extended amount of time whenyou first start it. One common reason is tomake sure that the emissions componentsare warm enough to minimize tailpipeemissions. As the climate gets cooler, thisengine-on time is extended.
Why does it take a long time before theengine shuts down?
The engine is required to turn on above thisspeed to protect the transmission hard-ware.
Why does my engine never shut downabove 85 mph (137 km/h)
In order to make sure that the climatecontrol system can begin heating the cabinor defrosting the windshield as soon as adriver requests it, the engine coolanttemperature has to be kept sufficiently hot.Keeping the engine on is required to main-tain the correct coolant temperature.
Why does my engine stay on when it isextremely cold outside?
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Unique Driving Characteristics
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80kilometers).
Recreational Towing
Note: Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering the vehicle. SeeClimate Control (page 108).
Follow these guidelines if you have a needfor recreational (RV) towing. An exampleof recreational towing would be towingyour vehicle behind a motorhome. Wedesigned these guidelines to preventdamage to your transmission.
You can tow your vehicle with all fourwheels on the ground or with the frontwheels off the ground by using a tow dolly.If you are using a tow dolly follow theinstructions specified by the equipmentprovider.
If you tow your vehicle with all four wheelson the ground:
•Tow only in the forward direction.
•Release the parking brake.
Vehicles with Push Button Start
1. Start the vehicle by pressing the brakepedal, and then pressing the ENGINESTART/STOP button until the vehiclestarts.
2. Press the brake pedal and shift thetransmission into position N.
3. Turn the vehicle off by pressing theENGINE START/STOP button once.(Trip Summary appears in the leftinstrument cluster screen when thevehicle is off.)
Note:You can remove the key fob from thevehicle while towing.
Vehicles with Ignition Key
1. Start the vehicle by pressing the brakepedal, and then turning the ignition keyuntil the vehicle starts.
2. Press the brake pedal and shift thetransmission into position N.
3. Turn the vehicle off by turning theignition key past the accessory position.The key position is between theaccessory and off positions. SeeIgnition Switch (page 129). (TripSummary appears in the leftinstrument cluster screen when thevehicle is off.)
Note:If your vehicle is equipped with anignition key, you cannot remove the key fromthe ignition cylinder when the transmissionis in position N and the vehicle is off.
All Vehicles
•Do not exceed 70 mph (113 km/h).
•Place the transmission in position P,start the vehicle, and allow the engineto run for one minute at the beginningof each day (you may need to press theaccelerator pedal in order to start theengine). After allowing the vehicle torun, place the transmission back intoposition N and the ignition in the offposition.
Note:A SHIFT TO PARK orTRANSMISSION NOT IN PARK messagemay appear in the information display whenthe transmission is in position N and theignition is in the off position.
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Towing
BREAKING-IN
You need to break in new tires forapproximately 300 miles (480kilometers). During this time, your vehiclemay exhibit some unusual drivingcharacteristics. The engine also needs tobreak in. Avoid hard accelerations anddriving too fast for the first 1000 miles(1600 kilometers). If possible, avoidcarrying heavy loads up steep gradesduring the break-in period.
ECONOMICAL DRIVING
Your fuel economy depends on:
•How you drive your vehicle.
•How you maintain your vehicle.
•The conditions you drive your vehiclein.
You may improve your fuel economy bykeeping these in mind:
•Drive your vehicle at reasonablespeeds. Traveling at 65 mph(105 km/h) uses about 15% less fuelthan traveling at 75 mph (121 km/h).
•Drive at steady speeds withoutstopping.
•Anticipate stops. Slowing down yourvehicle may eliminate the need to stop.
•Keep the tires properly inflated and useonly the recommended size.
•Switch off the heater if you do not needit. When you have the heater on, keepit at the lowest blower andtemperature setting necessary to becomfortable.
•When it is cold outside, park in a sunnylocation or a climate-controlledenvironment. This may save fuel byreducing the energy needed to heat thecabin.
•Switch off the air conditioning if you donot need it. When you have the airconditioning on, keep it at the lowestblower and highest temperaturesetting necessary to be comfortable.
•When it is hot or sunny outside, parkingin a shaded or climate-controlledenvironment will save fuel by reducingthe energy needed to cool the cabin.
•For the C-MAX Energi, usepreconditioning to improve your fueleconomy. See High Voltage Battery(page 153).
•Switch off the heated seats if you arenot using them.
•Switch off the defroster when you nolonger need it for visibility.
•For the C-MAX Energi, plug in andrecharge the high voltage batterywhenever possible.
•Use ECO Cruise Control, especially inhilly terrain. For information onenabling eco-cruise, See CruiseControl (page 179).
•Shift into low gear (L) when enhancedengine braking is needed. Otherwise,use drive gear (D) shift position.
•Combine errands and minimizestop-and-go driving. A warmed upengine works more efficiently. Whenrunning errands, go to the farthestdestination first and then work yourway back home.
•Close the windows for high-speeddriving.
•Use the recommended engine oil. SeeCapacities and Specifications (page276).
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Driving Hints
Protected componentsFuse amp ratingFuse or relay number
Fuel pump supply.20AF56
Not used.—F57
Not used (spare).5AF58
Passive anti-theft system.5AF59
Interior light.10AF60Driver door switch pack.Glove box illumination.Overhead console switch bank.
Cigar lighter.20AF61Second row power point.
Autowiper module.5AF62Autodimming rear view mirror.
Not used (spare).10AF63
Not used.—F64
Liftgate release.10AF65
Driver door unlock supply.20AF66
Cell phone passport (C-MAX Energi).7.5AF67Multi-function display.GPS module.Sync.
Not used (spare).15AF68
Instrument cluster.5AF69
Central lock and unlock supply.20AF70
Climate control module.7.5AF71
Steering wheel module.7.5AF72
Data link connector.7.5AF73OBD II supply.
Headlamp supply.15AF74
Fog lamp supply.15AF75
Reversing lamp supply.10AF76
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Fuses
•Do not use alcohol, methanol, brine orany engine coolants mixed with alcoholor methanol antifreeze (coolant).Alcohol and other liquids can causeengine damage from overheating orfreezing.
•Do not add extra inhibitors or additivesto the coolant. These can be harmfuland compromise the corrosionprotection of the engine coolant.
Adding Engine Coolant
1. Unscrew the engine coolant reservoircap slowly. Any pressure will escapeas you unscrew the cap.
2. Use a funnel to add engine coolant tothe engine coolant reservoir. Make surethat the level is between the MIN andMAX marks on the engine coolantreservoir. Use engine coolant meetingthe Ford specification. See Capacitiesand Specifications (page 276).
3.Close the engine coolant reservoir cap.
Whenever you add coolant, check thecoolant level in the engine coolant reservoirthe next few times you drive the vehicle. Ifnecessary, add enough engine coolant tobring the engine coolant level to the properlevel.
Adding Inverter System ControllerCoolant
1. Open the inverter system controllercoolant reservoir cap.
2. Use a funnel to add coolant to theinverter system controller coolantreservoir. Make sure that the level isbetween the MIN and MAX marks onthe inverter system controller coolantreservoir. Use coolant meeting the Fordspecification. See Capacities andSpecifications (page 276).
3. Close the inverter system controllercoolant reservoir cap.
Whenever you add coolant, check thecoolant level in the inverter systemcontroller coolant reservoir the next fewtimes you drive the vehicle. If necessary,add enough coolant to bring the invertersystem controller coolant level to theproper level.
Recycled Engine Coolant
Ford Motor Company does not recommendthe use of recycled engine coolant since aFord-approved recycling process is not yetavailable.
Used engine coolant should be disposedof in an appropriate manner. Follow yourcommunity’s regulations and standardsfor recycling and disposing of automotivefluids.
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to have anauthorized Ford dealer increase thecoolant concentration above 50%.
•A coolant concentration of 60% willprovide improved freeze pointprotection. Engine coolantconcentrations above 60% willdecrease the overheat protectioncharacteristics of the engine coolantand may cause engine damage.
If you drive in extremely hot climates:
•It may be necessary to have anauthorized Ford dealer decrease thecoolant concentration to 40%.
•A coolant concentration of 40% willprovide improved overheat protection.Engine coolant concentrations below40% will decrease the freeze andcorrosion protection characteristics ofthe engine coolant and may causeengine damage.
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Maintenance
Note:Industrial-strength or heavy-dutycleaners in combination with brush agitationto remove brake dust and dirt, could wearaway the clear coat finish over a period time.
Note:Do not use hydrofluoric acid-basedor high caustic-based wheel cleaners, steelwool, fuels or strong household detergents.
Note:If you intend parking your vehicle foran extended period after cleaning thewheels with a wheel cleaner, drive yourvehicle for a few minutes before doing so.This will reduce the risk of increasedcorrosion of the brake discs.
Alloy wheels and wheel covers are coatedwith a clear coat paint finish. To maintaintheir condition we recommend that you:
•Clean the wheels weekly usingMotorcraft Wheel and Tire Cleaner.Apply using manufacturer'sinstructions.
•Use a sponge to remove heavydeposits of dirt and brake dustaccumulation.
•Rinse thoroughly with a strong streamof water when you have completed thecleaning process.
•To remove tar and grease, useMotorcraft Bug and Tar Remover.
VEHICLE STORAGE
If you plan on storing your vehicle for 30days or more, read the followingmaintenance recommendations to makesure your vehicle stays in good operatingcondition.
We engineer and test all motor vehiclesand their components for reliable, regulardriving. Under various conditions,long-term storage may lead to degradedengine performance or failure unless youuse specific precautions to preserve enginecomponents.
General
•Store all vehicles in a dry, ventilatedplace.
•Protect from sunlight, if possible.
•If you store vehicles outside, theyrequire regular maintenance to protectagainst rust and damage.
Body
•Wash your vehicle thoroughly toremove dirt, grease, oil, tar or mud fromexterior surfaces, rear-wheel housingand the underside of front fenders.
•Periodically wash your vehicle if youstore it in exposed locations.
•Touch-up exposed or primed metal toprevent rust.
•Cover chrome and stainless steel partswith a thick coat of auto wax to preventdiscoloration. Re-wax as necessarywhen you wash your vehicle.
•Lubricate all hood, door and luggagecompartment hinges and latches witha light grade oil.
•Cover interior trim to prevent fading.
•Keep all rubber parts free from oil andsolvents.
Engine
•Change the engine oil and filter prior tostorage because used engine oilcontains contaminates which maycause engine damage.
•Start the engine every 15 days for aminimum of 15 minutes. Run at fast idlewith the climate controls set to defrostuntil the engine reaches normaloperating temperature.
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Vehicle Care
U.S. Department ofTransportation Tire qualitygrades: The U.S. Department ofTransportation requires FordMotor Company to give you thefollowing information about tiregrades exactly as the governmenthas written it.
Treadwear
The treadwear grade is acomparative rating based on thewear rate of the tire when testedunder controlled conditions on aspecified government test course.For example, a tire graded 150would wear 1 ½ times as well onthe government course as a tiregraded 100. The relativeperformance of tires dependsupon the actual conditions of their
use, however, and may departsignificantly from the norm due tovariations in driving habits, servicepractices, and differences in roadcharacteristics and climate.
Traction AA A B C
WARNING
The traction grade assignedto this tire is based onstraight-ahead braking tractiontests, and does not includeacceleration, cornering,hydroplaning or peak tractioncharacteristics.
The traction grades, from highestto lowest are AA, A, B, and C. Thegrades represent the tire’s abilityto stop on wet pavement asmeasured under controlledconditions on specifiedgovernment test surfaces ofasphalt and concrete. A tiremarked C may have poor tractionperformance.
Temperature A B C
WARNING
The temperature grade forthis tire is established for atire that is properly inflated andnot overloaded. Excessive speed,underinflation, or excessiveloading, either separately or incombination, can cause heat
buildup and possible tire failure.
The temperature grades are A(the highest), B and C,representing the tire’s resistanceto the generation of heat and itsability to dissipate heat whentested under controlled conditionson a specified indoor laboratorytest wheel. Sustained hightemperature can cause thematerial of the tire to degenerateand reduce tire life, and excessivetemperature can lead to suddentire failure. The grade Ccorresponds to a level ofperformance which all passengercar tires must meet under the
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Wheels and Tires
A
A/CSee: Climate Control.........................................108About This Manual...........................................7ABSSee: Brakes...........................................................164ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................165Accessories....................................................344Exterior style........................................................344Interior style.........................................................344Lifestyle.................................................................344Peace of mind.....................................................344AccessoriesSee: Replacement PartsRecommendation.............................................11Active Park Assist..........................................172Automatic Steering into ParkingSpace..................................................................173Deactivating the Park Assist Feature..........174Troubleshooting the System..........................174Using Active Park Assist...................................172Adjusting the Headlamps..........................231Horizontal Aim Adjustment...........................232Vertical Aim Adjustment..................................231Adjusting the Steering Wheel....................67Airbag Disposal...............................................43Air ConditioningSee: Climate Control.........................................108Air FilterSee: Changing the Engine Air Filter.............238AlarmSee: Anti-Theft Alarm........................................66Ambient Lighting............................................79Anti-Theft Alarm............................................66Arming the Alarm................................................66Disarming the Alarm...........................................66Appendices....................................................366Audible Warnings and Indicators.............92Automatic Transmission WarningChime...................................................................92Engine On Warning Chime................................92Headlamps On Warning Chime......................92Key in Ignition Warning Chime........................92Keyless Warning Alert ........................................92Parking Brake On Warning Chime..................92
Audio Control...................................................67Seek, Next or Previous.......................................68Audio System................................................283General Information.........................................283Audio Unit - Vehicles With: AM/FM/CD/SYNC.............................................................284Audio Unit - Vehicles With: PremiumAM/FM/CD.................................................286Audio Unit - Vehicles With: Sony AM/FM/CD..........................................................288Menu Structure..................................................289Autolamps.........................................................75Windshield Wiper ActivatedHeadlamps.........................................................75Automatic Climate Control......................108Temperature Control........................................109Automatic Engine Shutdown...................133Automatic Transmission.............................161Automatic Transmission...................................161Brake-Shift Interlock.........................................162If Your Vehicle Gets Stuck In Mud orSnow..................................................................163Automatic Transmission FluidCheck.............................................................227Autowipers........................................................70Auxiliary Power Points................................126110 Volt AC Power Point...................................12612 Volt DC Power Point.....................................126Locations...............................................................126
B
BatterySee: Changing the 12V Battery.....................228Bonnet LockSee: Opening and Closing the Hood...........218Booster Seats..................................................22Types of Booster Seats......................................23Brake Fluid Check.........................................227Brakes...............................................................164General Information..........................................164Breaking-In......................................................192Bulb Specification Chart...........................237
C
Cabin Air Filter..................................................111California Proposition 65..............................11
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Index