2016 DODGE GRAND CARAVAN service

Exterior Bulbs
Bulb Number
Headlamp H11LL
Fog Lamp – If Equipped PSX24W
Front Side Marker, Park/Turn Signal 3757A or PY27/7W
Rear Tail, Stop, Turn Signal Lamp LED (Serviced at Authorized Dealer)
Center High-Mounted Stop Lamp LED (Serviced at Authorized Dealer)
Backup Lamp 3157
License 168
NOTE: All of the interior bulbs are glass wedge base or glass cartridge types. Aluminum base bulbs are not approved
and should not be used for replacement.
656 MAINTAINING YOUR VEHICLE

NOTE:•If a screwdriver is used, make sure a soft material is
placed between the vehicle body and tool so not to
scratch the paint.
• The PRY location is best closest to the studs while
dislodging them separately.
3. Twist the socket and remove from the lamp assembly.
4. Pull the bulb to remove it from the socket.
5. Replace the bulb, reinstall the socket, and reattach the lamp assembly.
Center High-Mounted Stop Lamp (CHMSL)
The CHMSL uses LED lamps that are not serviceable
separately. The CHMSL must be replaced as an assembly.
See your authorized dealer.
License Lamp
The license plate lamp is located under the tailgate light
bar and above the license plate.
1. Using a small screwdriver, press inward the lockingtab on the outboard side of the lamp assembly and
pull down on the lamp assembly for removal.
2. Twist and remove the socket from the lamp assembly and pull the bulb out to remove.
3. Push the bulb into the socket, twist the socket into the lamp assembly and reinstall the lamp assembly into
place ensuring the locking tab is secure.
7
MAINTAINING YOUR VEHICLE 659

MAINTENANCE SCHEDULE
Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.
Based on engine operation conditions, the oil change
indicator message will illuminate. This means that ser-
vice is required for your vehicle. Operating conditions
such as frequent short-trips, trailer tow, extremely hot or
cold ambient temperatures, and E85 fuel usage will
influence when the “Oil Change Required” message is
displayed. Severe Operating Conditions can cause the
change oil message to illuminate as early as 3,500 miles
(5,600 km) since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change. If a
scheduled oil change is performed by someone otherthan your authorized dealer, the message can be reset by
referring to the steps described under “Electronic Vehicle
Information Center (EVIC)” in “Understanding Your
Instrument Panel” for further information.
NOTE:
Under no circumstances should oil change inter-
vals exceed 10,000 miles (16,000 km), twelve months or
350 hours of engine run time, whichever comes first. The
350 hours of engine run or idle time is generally only a
concern for fleet customers.
Severe Duty All Models
Change Engine Oil at 4,000 miles (6,500 km) if the vehicle
is operated in a dusty and off road environment or is
operated predominately at idle or only very low engine
RPM’s. This type of vehicle use is considered Severe
Duty.
666 MAINTENANCE SCHEDULES

WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
• Failure to properly inspect and maintain your ve-
hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.
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MAINTENANCE SCHEDULES 671

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ...................... .675
▫ Prepare For The Appointment .............675
▫ Prepare A List ....................... .675
▫ Be Reasonable With Requests .............675
 IF YOU NEED ASSISTANCE ..............675
▫ FCA US LLC Customer Center ............676
▫ FCA Canada Inc. Customer Center .........676
▫ In Mexico Contact .....................676 ▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ...................677
▫ Service Contract ..................... .677
 WARRANTY INFORMATION .............678
 MOPARPARTS ........................678
 REPORTING SAFETY DEFECTS ............678
▫
In The 50 United States And Washington, D.C. . .678
▫ In Canada .......................... .679
 PUBLICATION ORDER FORMS ............6799

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 675

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•
If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
676 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle LimitedWarranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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IF YOU NEED CONSUMER ASSISTANCE 677