2016 CHEVROLET SILVERADO phone

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
Customer Information 499
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 507 orOnStar Additional
Information 0512.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
508 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 496 orRadio Frequency
Statement 0496.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
OnStar 513
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar—such as hills,
tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 496 orRadio Frequency
Statement 0496 information
regarding part 4.6.2 of the IFT NOM
121-SCT1-2009.
This service is provided through a
public telecommunications network
duly authorized in Mexican
Republic.
OnStar.com.mx
The website provides access to
account information, allows
management of the OnStar
subscription, and enables viewing of
videos of each service. Get
subscription plan pricing and sign
up for OnStar Vehicle Diagnostics.
Click on the “My Account” tab on the home page. The website navigation
and services provided may vary by
country.
OnStar Personal Identification
Number (NIP)
A NIP is needed to access some
OnStar services, like Remote Door
Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the NIP the first time when
speaking with an Advisor. To
change the OnStar NIP, call OnStar
and provide the Advisor with the
current number.
Warranty
OnStar equipment may be
warranted as part of the New
Vehicle Limited Warranty. The
manufacturer of the vehicle
furnishes detailed warranty
information.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English
and Spanish.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignitions cycle. If the
vehicle cannot be started for
five days, OnStar can contact
Roadside Assistance and a
locksmith to help gain access to the
vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels, and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
514 OnStar
.A temporary loss of GPS can
cause loss of the ability to send
a Turn-by-Turn Navigation route.
The Advisor may give a verbal
route or may ask for a call back
after the vehicle is driven into an
open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few kilometers into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0355. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The responsible of the treatment of
your personnel data will be OnStar
de México, S. de R.L. de C.V., with
head office at Ejército Nacional No.
843, Colonia Granada, Delegación
Miguel Hidalgo, zip code 11520,
Federal District, Mexico. The
personal data we may collect
includes: your name, address, email
address, telephone number (cell

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
OnStar 515
and/or landline) your RFC (Registro
Federal de Contribuyentes [taxpayer
ID] and your personal identification
number (NIP) for OnStar services.
We may also collect information
from your vehicle including: your
Vehicle identification number (VIN):
the make, model and year of your
vehicle; the Vehicle license plate
number; information about your
selling or preferred GM distributor;
information about the operation of
the vehicle (including diagnostic
trouble codes, oil life remaining, tire
pressure, fuel economy and
odometer readings); information
about collisions involving the
vehicle, the direction from which it
was hit, which airbags have
deployed and safety belt usage;
information about the use of the
vehicle and its features, such as
whether a mobile device has been
paired with your vehicle; and in
limited circumstances, the
geographical location and
approximate GPS (global
positioning satellite) speed of the
vehicle.Your personal and vehicle data will
be treated for the following
purposes: (i) to provide you with
services you have requested
(automatic accident response,
remote and emergency services,
assistance if your vehicle is stolen,
step-by-step directions); (ii) to keep
our records up to date so that we
are able to answer your inquiries;
(iii) for troubleshooting and research
purposes; (iv) to protect the safety
of you or others; (v) to prevent fraud
or misuse of the OnStar service; (vi)
in the cases set forth by law or the
authorities; (vii) to carry out
marketing and general promotional
activities; (viii) to allow OnStar,
General Motors de México, S. de
R.L. de C.V., General Motors LLC
and all subsidiaries, affiliates or any
company of the same corporate
group to which OnStar belongs, to
carry out advertising activities
(offering you products, services and
information); and (ix) for business
prospecting and statistical market
analysis.
It is important to mention that
purposes (i), (ii), (iii), (iv), (v) and
(vi), give rise to and are necessary
to maintain our legal relationship.
On the other hand, purposes (vii),
(viii) and (ix), do not give rise to and
are not necessary to maintain our
legal relationship and therefore for
these purposes we make available
a mechanism set up at our
Customer Service Center in the
telephone: 01800-0834994 or via
your e-mail:
[email protected], so
that, if applicable, you can indicate
your refusal to have your personal
data being processed for the
purposes indicated in purposes (vii),
(viii) and (ix).
In order to know the integral version
of this privacy notice, please visit
our web page www.onstar.com.mx.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
522 Index
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 127
CaliforniaFuel Requirements . . . . . . . . . . . 323
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 362
California Proposition
65 Warning . . . . . . . . . .361, 388, 442
Canadian Vehicle Owners . . . . . . . . 2
Capacities and
Specifications . . . . . . . . . . . . . . . . . 478
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 288
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 42
Winter Driving . . . . . . . . . . . . . . . . 270
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . 121
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 185
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 207
Center Console Storage . . . . . . . . 120
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 398
Center Seat . . . . . . . . . . . . . . . . . . . . . 59
Chains, Tire . . . . . . . . . . . . . . . . . . . . 430 Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . 130
Charging System Light . . . . . . . . . 142
Check Ignition Transmission Lock . . . 393
Malfunction IndicatorEngine Light . . . . . . . . . . . . . . . . 143
Child Restraints Infants and Young Children . . . . . 90
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 96
Older Children . . . . . . . . . . . . . . . . . . 89
Securing . . . . . . . . . . . . . . . . . 107, 110
Systems . . . . . . . . . . . . . . . . . . . . . . . . 93
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 452
Interior Care . . . . . . . . . . . . . . . . . . 457
Climate Control Systems . . . . . . . . . . . . . . . . . 250, 252
Air Conditioning . . . . . . . . . 250, 252
Dual Automatic . . . . . . . . . . . . . . . 253
Heating . . . . . . . . . . . . . . . . . . 250, 252
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Cluster, Instrument . . . . . . . . . . . . . 132
Clutch, Hydraulic . . . . . . . . . . . . . . . 376
Collision Damage Repair . . . . . . . 493
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .119 Compass . . . . . . . . . . . . . . . . . . . . . . . 127
Messages . . . . . . . . . . . . . . . . . . . . 156
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 505
Connectivity . . . . . . . . . . . . . . . . . . . . 506
Control . . . . . . . . . . . . . . . . . . . . . . . . . 310 Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 308
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 146
Control of a Vehicle . . . . . . . . . . . . . 261
Convex Mirrors . . . . . . . . . . . . . . . . . . 47
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . 379
Engine Temperature Gauge . . 137
Cooling System . . . . . . . . . . . . . . . . . 378
Engine Messages . . . . . . . . . . . . 156
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 492
Cruise Control . . . . . . . . . . . . . . . . . . 311 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Cupholders . . . . . . . . . . . . . . . . . . . . . 120
Customer Assistance . . . . . . . . . . . 486 Offices . . . . . . . . . . . . . . . . . . . . . . . . 485
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 486

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
528 Index
OrderingService Publications . . . . . . . . . . 495
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 128
Overheated Engine Protection Operating Mode . . . . 384
Overheating, Engine . . . . . . . . . . . . 382
Overview . . . . . . . . . . . . . . . . . . 189, 193
P
Pandora Internet Radio . . . . . . . . . 204
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 286
Shifting Out of . . . . . . . . . . . . . . . . 287
Parking . . . . . . . . . . . . . . . . . . . . . . . . . 288 Brake . . . . . . . . . . . . . . . . . . . . . . . . . 306
Brake and P (Park)Mechanism Check . . . . . . . . . . 394
Over Things That Burn . . . . . . . 288
Parking or Backing Assistance Systems . . . . . . . . . . 314
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 141
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Passenger Sensing System . . . . . 82
Perchlorate Materials
Requirements, California . . . . . . 362 Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 165
Phone Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . 236
Bluetooth . . . . . . . . 222, 223, 227, 232
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . . . 359
Pictures and Movies . . . . . . . . . . . . . .237, 241, 242
Port USB . . . . . . . . . . . . . . . . . . . . . 209, 212
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 40
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Outlets . . . . . . . . . . . . . . . . . . . . . . . 128
Protection, Battery . . . . . . . . . . . . 187
Retained Accessory (RAP) . . . 284
Seat Adjustment . . . . . . . . . . . . . . . . 60
Steering Fluid . . . . . . . . . . . . . . . . . 385
Windows . . . . . . . . . . . . . . . . . . . . . . . 52
Power Assist Steps . . . . . . . . . . . . . . 43
Pregnancy, Using Safety Belts . . . 71
Privacy
Vehicle Data Recording . . . . . . . 498
Program
Courtesy Transportation . . . . . . 492 Proposition
65 Warning,
California . . . . . . . . . . . .361, 388, 442
R
Radio Frequency Statement . . . . 496
Radio Reception . . . . . . . . . . . . . . . . 203
Radios
AM-FM Radio . . . . . . . . . . . . 197, 199
Satellite . . . . . . . . . . . . . . . . . . . . . . . 201
Reading Lamps . . . . . . . . . . . . . . . . . 185
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 390 Locking . . . . . . . . . . . . . . . . . . . . . . . .311
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 65
Rear Windows . . . . . . . . . . . . . . . . . . . 55
Rearview Mirrors . . . . . . . . . . . . . . . . 51 Automatic Dimming . . . . . . . . . . . . . 52
Reclining Seatbacks . . . . . . . . . . . . . 61
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . 216
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . 472
Records Maintenance . . . . . . . . . . . . . . . . . . 476
Recreational Vehicle Towing . . . . 447
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 487
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9159338) - 2016 - crc - 10/21/15
530 Index
Service (cont'd)Publications Ordering
Information . . . . . . . . . . . . . . . . . . 495
Scheduling Appointments . . . . . 492
Services Special Application . . . . . . . . . . . 468
Servicing the Airbag . . . . . . . . . . . . . 87
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 393
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 286
Out of Park . . . . . . . . . . . . . . . . . . . 287
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 183
Snow Plow . . . . . . . . . . . . . . . . . . . . . 355
Software Updates . . . . . . . . . . . . . . 197
Special Application Services . . . . 468
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 478
Speedometer . . . . . . . . . . . . . . . . . . . 135
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 147
Start Assist, Hills . . . . . . . . . . . . . . . 307
Start Vehicle, Remote . . . . . . . . . . . 38
Starter Switch Check . . . . . . . . . . . 393
Starting the Engine . . . . . . . . . . . . . 282
Steering . . . . . . . . . . . . . . . . . . . . . . . . 262 Steering (cont'd)
Fluid, Power . . . . . . . . . . . . . . . . . . 385
Heated Wheel . . . . . . . . . . . . . . . . 126
Wheel Adjustment . . . . . . . . . . . . 124
Wheel Controls . . . . . . . . . . . . . . . 125
Steering System Messages . . . . . 161
Steps Power Assist . . . . . . . . . . . . . . . . . . . 43
Stoplamps and Back-up Lamps
Bulb Replacement . . . . . . . . . . . . 397
Storage Areas Center Console . . . . . . . . . . . . . . . 120
Floor Console . . . . . . . . . . . . . . . . 121
Glove Box . . . . . . . . . . . . . . . . . . . . .119
Instrument Panel . . . . . . . . . . . . . .119
Sunglasses . . . . . . . . . . . . . . . . . . . 120
Storage Compartments . . . . . . . . . 119
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 271
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 55
Sunglass Storage . . . . . . . . . . . . . . . 120
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Switches Airbag On-Off . . . . . . . . . . . . . . . . . . . 80
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 317
Infotainment . . . . . . . . . . . . . 189, 499 System (cont'd)
Noise Control . . . . . . . . . . . . . . . . . 392
Systems Driver Assistance . . . . . . . . . . . . . 314
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 135
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 397Bulb Replacement . . . . . . . . . . . . 397
Text Telephone (TTY) Users . . . . 486
Theft-Deterrent Systems . . . . . . . . . 46 Immobilizer . . . . . . . . . . . . . . . . . . . . . 46
Throttle, Adjustable . . . . . . . . . . . . . 280
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
All-Season . . . . . . . . . . . . . . . . . . . . 408
All-Terrain . . . . . . . . . . . . . . . . . . . . 409
Buying New Tires . . . . . . . . . . . . . 425
Chains . . . . . . . . . . . . . . . . . . . . . . . . 430
Changing . . . . . . . . . . . . . . . . . . . . . 432
Designations . . . . . . . . . . . . . . . . . 412
Different Size . . . . . . . . . . . . . . . . . 427
Full-Size Spare . . . . . . . . . . . . . . . 441
If a Tire Goes Flat . . . . . . . . . . . . 431
Inspection . . . . . . . . . . . . . . . . . . . . 422
Low Profile . . . . . . . . . . . . . . . . . . . 409
Messages . . . . . . . . . . . . . . . . . . . . 161
Pressure . . . . . . . . . . . . . . . . . . . . . . 417