2016 CHEVROLET MALIBU LIMITED Owners Manual

Chevrolet Malibu Limited Owner Manual (GMNA-Localizing-U.S/Canada-
9086425) - 2016 - crc - 7/30/15
320 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter
2.5L L4 Engine 20972654 A3174C
Engine Oil Filter 2.5L L4 Engine 12640445 PF64
Passenger Compartment Air Filter 13271190 CF181
Spark Plugs
2.5L L4 Engine 12627160 41-115
Wiper Blades Driver Side –60 cm (23.6 in) 92231676 —
Passenger Side –47.5 cm (18.7 in) 22846938 —

Chevrolet Malibu Limited Owner Manual (GMNA-Localizing-U.S/Canada-
9086425) - 2016 - crc - 7/30/15
Service and Maintenance 321
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Chevrolet Malibu Limited Owner Manual (GMNA-Localizing-U.S/Canada-
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322 Technical Data
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 322
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 322
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 323
Engine Drive Belt Routing . . . . 324
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
0 323 for the vehicle's engine code.
Service Parts
Identification Label
This label, in either the glove box or
the trunk area, has the following
information:
.
Vehicle Identification
Number (VIN).
. Model designation.
. Paint information.
. Production options and special
equipment.
Do not remove this label from the
vehicle.

Chevrolet Malibu Limited Owner Manual (GMNA-Localizing-U.S/Canada-
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Technical Data 323
Vehicle Data
Capacities and Specifications
ApplicationCapacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant type and charge amount, see the refrigerant label under thehood. See your dealer for more information.
Engine Cooling System 2.5L L4 Engine 7.4 L 7.8 qt
Engine Oil with Filter 2.5L L4 Engine 4.7 L 5.0 qt
Fuel Tank Base model 62.8 L 16.6 gal
LT or LTZ model 70.0 L 18.5 gal
Wheel Nut Torque 150 Y110 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.

Chevrolet Malibu Limited Owner Manual (GMNA-Localizing-U.S/Canada-
9086425) - 2016 - crc - 7/30/15
324 Technical Data
Engine Specifications
EngineVIN CodeTransmission Spark Plug Gap
2.5L L4 Engine AAutomatic 0.95–1.1 mm (0.037–
0.043 in)
Engine Drive Belt Routing

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Customer Information 325
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 325
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 327
Customer Assistance for Text Telephone (TTY) Users . . . . . 328
Online Owner Center . . . . . . . . . 328
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 328
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 329
Scheduling Service Appointments . . . . . . . . . . . . . . . 331
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 331
Collision Damage Repair . . . . . 332
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 334
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 335
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 335 Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 336
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 336
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 336
Event Data Recorders . . . . . . . . 337
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 337
Infotainment System . . . . . . . . . . 338
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Malibu Limited Owner Manual (GMNA-Localizing-U.S/Canada-
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326 Customer Information
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada

Chevrolet Malibu Limited Owner Manual (GMNA-Localizing-U.S/Canada-
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Customer Information 327
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800