2016 CHEVROLET CRUZE Owners Manual

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
336 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified here by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 95021102 A3184C
Engine Oil Filter 12674698 UPF64R
Passenger Compartment Air Filter Element 13356914 CF184
Spark Plugs 12673527 41-153
Wiper Blades
Driver –70 cm (27.6 in) 13466310 —
Passenger –60 cm (23.6 in) 13466311 —

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
Service and Maintenance 337
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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338 Technical Data
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . 338
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . 338
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . . 339
Engine Drive Belt Routing . . . . 341
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
0 339 for the vehicle's engine code.
Service Parts
Identification Label
This label, located inside the trunk
area, has the following information:
.
Vehicle Identification
Number (VIN).
. Model designation.
. Paint information.
. Production options and special
equipment.
Do not remove this label from the
vehicle.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
Technical Data 339
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in English and metric conversions. SeeRecommended Fluids and
Lubricants0335.
Application Capacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant type and charge amount, see the refrigerant label under thehood. See your dealer for more information.
Cooling System 7.3 L 7.7 qt
Engine Oil with Filter 4.0 L 4.2 qt
Fuel Tank Base 51.7 L 13.7 gal
LS Trim with Automatic Transmission 45.6 L 12.0 gal
Wheel Nut Torque 140 Y100 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
340 Technical Data
Engine Specifications
EngineVIN CodeTransmission Spark Plug Gap
1.4L L4 Turbo (LE2) MAutomatic
Manual 0.60
–0.70 mm (0.024 –
0.028 in)
Spark plug gap is for replacement spark plugs.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
Technical Data 341
Engine Drive Belt Routing

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
342 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 342
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 344
Customer Assistance for Text Telephone (TTY) Users . . . . . 345
Online Owner Center . . . . . . . . . 345
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 346
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 346
Scheduling Service Appointments . . . . . . . . . . . . . . . 348
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 348
Collision Damage Repair . . . . . 349
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 351
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 354
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 354
Event Data Recorders . . . . . . . . 354
Infotainment System . . . . . . . . . . 355
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 343
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.