2016 AUDI Q5 Emergency assistance

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.... .... Safety .. .. .. .... .. .... ... .. .. .... . 134
Driving safety . . . . . . . . . . . . . . . . . . . . 134
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Correct passenger seating positions . . . . . 135
Pedal area . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Storing cargo correct ly . . . . . . . . . . . . . . . 139
Repo rt ing Safety Defects . . . . . . . . . . . . . . 14 1
Safety belts . . . . . . . . . . . . . . . . . . . . . . 143
Ge ne ral information . . . . . . . . . . . . . . . . . 143
Why use safety belts? . . . . . . . . . . . . . . . . 144
S afety belts . . . . . . . . . . . . . . . . . . . . . . . . 14 6
Bel t tensione rs . . . . . . . . . . . . . . . . . . . . . . 14 9
Airbag system .......... .... ... .. . 15 1
I mportant info rm ation . . . . . . . . . . . . . . . 151
Fr on t air bags . . . . . . . . . . . . . . . . . . . . . . . 155
M oni toring the A dvanced Airbag Sys tem . 16 1
Side airbags . . . . . . . . . . . . . . . . . . . . . . . . 165
Side curtain airbags . . . . . . . . . . . . . . . . . . 168
Child safety . . . . . . . . . . . . . . . . . . . . . . 171
Important information . . . . . . . . . . . . . . . 17 1
Ch ild seats . .. ............... .. .... . 17 6
Secur ing child seats . . . . . . . . . . . . . . . . . . 180
LATCH system (Lower anchorages and
tethers for children) . . . . . . . . . . . . . . . . . 183
Addit ional information 188
Driver messages . . . . . . . . . . . . . . . . . 189
Intelligent Technology . . . . . . . . . . 189
Not ice about data reco rded by the Event
D ata Recorde r and vehicle control
mod ules . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
E lectronic Stabilization Con trol ( ESC) . . . . 190
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Elect romechanica l power assist, Dynam ic
steering . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Driving w ith your quattro . . . . . . . . . . . . . 194
Energy management . . . . . . . . . . . . . . . . . 195
Driving and the environment . . . . 197
Breaking in . . . . . . . . . . . . . . . . . . . . . . . . . 197
Cata lytic converte r . . . . . . . . . . . . . . . . . . . 197
D iese l part icu late filter . . . . . . . . . . . . . . . 198
Avoid damagi ng the vehicle . . . . . . . . . . . 198
E conomical and environmentally-fr iendly
driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Table of contents
Offroad driving . . . . . . . . . . . . . . . . . . .
201
Driving under diffic ult con ditions and off -
road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Trailer mode . . . . . . . . . . . . . . . . . . . . . 203
Driving with a trai ler . . . . . . . . . . . . . . . . . 203
Trailer mode notes . . . . . . . . . . . . . . . . . . . 205
Operating instructions . . . . . . . . . . . 207
Care and cleaning . . . . . . . . . . . . . . . . 207
Genera l information . . . . . . . . . . . . . . . . . 207
Car washes . . . . . . . . . . . . . . . . . . . . . . . . . 207
Cleaning and care informat ion . . . . . . . . . 208
Plac ing your vehicle out of serv ice . . . . . . 211
Fuel and Refueling ............... 212
Fuel ......... ...................... 212
Refue ling . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Se lective cata lytic red uction (AdBlue) 217
Checking and Filling . . . . . . . . . . . . . 220
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
En gine compartment . . . . . . . . . . . . . . . . . 22 2
En gine oi l . . . . . . . . . . . . . . . . . . . . . . . . . . 2 22
Cooling sys tem . . . . . . . . . . . . . . . . . . . . . . 2 26
Brake fl uid . . . . . . . . . . . . . . . . . . . . . . . . . 228
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Windsh ield/headlight washer container 233
Wheels .. .. .. .. .. ... .. ..... ... .. .. 234
Wheels and Tires . . . . . . . . . . . . . . . . . . . . 234
Tire p ressure mon itoring system
251
Do It Yourself . . . . . . . . . . . . . . . . . . . . 254
Emergency assistance . . . . . . . . . . . 254
Vehicle jack, vehicle tool kit and
collapsib le spare tire . . . . . . . . . . . . . . . . . 254
T ire mobility kit . . . . . . . . . . . . . . . . . . . . . 257
Replacing w heels . . . . . . . . . . . . . . . . . . . . 259
Fuses and bulbs . . . . . . . . . . . . . . . . . . 265
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
B ulbs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Emergency situations . . . . . . . . . . . . 270
Genera l . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Start ing by p ushi ng o r tow ing . . . . . . . . . . 270
Sta rt ing wi th ju mpe r cab les . . . . . . . . . . . 270
3

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,...., Stop vehicle and check brak e flu id l evel
"' Stop the vehicle.
"' Check the brake fluid leve l
c::>page 228.
"'Seek professional assistance if necessary.
Warn ing! Fault in brake s ystem. Contact
worksho p
"' Drive carefully to the nearest authorized Audi
dealer or other qualified workshop and have
the malfunction corrected
c::> A_ .
Parking brake s ystem fault! See own er's
manual
"' If this symbol appears when the vehicle is sta­
tionary or after the ignition is turned on, check
to see if the parking brake can be released.
Drive to an authorized Audi dealer or other
qualified workshop as soon as possible and
have the malfunction corrected . If the parking
brake cannot be opened, then take it to a n ex­
pert at an authorized Audi dealer.
"' If the symbol appears while you are d riving, it is
poss ible that the traction contro l or the emer­
gency brake has ma lfunctioned . It is possib le
that the parking brake cannot be app lied .
It is
also possible that the parking brake cannot be
released after it has been applied. Drive to an
authorized Aud i dealer or other qualified work­
shop to have the malfunct ion corrected.
If the ABS system malfunctions, the ABS warn­ ing/indicator light illuminates together with the
brake system malfunction warn ing/ indicator
light
c::> _&. .
A WARNING
-Always observe the warnings in
c::> page 220, before opening the hood and
c heck ing the b rake fl uid.
- Driv ing with low brake fl uid is a safety haz­
ard. Stop the car and get professiona l assis­
tance.
- If the
111111 (USA models) . (Canada mod­
els) b rake system indicator light turns on to­
ge ther with the ABS and ES C i ndica to r
lights, the ABS/ESC regulating function may
have failed . Functions that stabilize the ve ­
hicle are no longer available. This could
Dri ver informa tion system
cause the vehicle to swerve and increase the
risk of s liding. Drive carefully to the nearest
authorized Audi dealer or other qualified
workshop and have the malfunction correct­
ed.
- L Engine cooling system malfunction
A malfunction in the engine cooling system must
be repaired as soon as possible.
If the . symbo l flashes in the disp lay, either the
engine coo lant
temperature is too high or the en­
gine coolant
level is too low. A driver message
appears as well to explain the malfunct ion in
more deta il. The driver warn ing goes out after
about 5 seconds, but it can be brought up at any
t ime by pressing the
!SET ! button agai n.
Turn off engine and ch eck cool ant l evel
"'Pull off the road .
"' Stop the vehicle .
"' Turn off the engine.
"' Check coolant level
c::> page 226 .
"'Add coolant if necessary ~ page 227.
"'Continue driving only after the eng ine coolant
warning/indicator light goes out.
"' Contact your au thor ized Audi dealer for assis­
tance if necessary.
If the engine coo lant level is correct, then the ra­
diato r fan may be the ca use of the malfunct ion.
A WARNING
- I f you r vehicle should break down fo r me-
chan ica l or other reasons, par k at a safe dis ­
tance from moving traffic, tu rn off the en­
g ine and turn on the hazard warning lights
c::> page 54, Emergency flashers.
- Never open the hood if you see or hear
steam or coo lant escaping from the engine
compartment -you risk being scalded. Wait
until you can no longer see or hea r steam or
coo lant escaping.
- The engine compartment of any vehicle is a
dangerous area. Before you perfo rm any
work in the eng ine compartment, turn of
the engine and a llow it to cool. Follow the
~
warn ing stickers c::>page 220. Ill-
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..... I.Cl ..... The transmission temperature has increased sig
­
nificantly due to the sporty driving manner. Drive
in a less sporty manner until the temperature re­
turns to the normal range and the indicator light
switches of .
rm Transmission malfunction: You can continue
driving
There is a system malfunct ion in the transmis­
sion. You may continue driving. Drive to your au­
thorized Audi dealer or qualified repair facility
soon to have the malfunction corrected.
rm Transmission malfunction: Limited driving
functionality
There is a system malfunction in the transmis­
sion . T he transmission is sw itching to emergency
mode. This mode only shifts into certain gears or
will no longer shift at all. The engine may stall.
Drive to your authorized Audi dea ler or qualified
repair facility immediately to have the malfunc­
tion corrected .
rm Transmission malfunction: Stop vehicle and
shift to park.
Do not continue driving. Select the P selector lev­
e r position and see your a uthorized Aud i dea ler
or qualified repair facility for assistance .
(D Note
If the transmission switches to emergency
mode, you sho uld take the vehicl e to an au­
thorized Audi dealership as soon as possible
to have the condition corrected.
Automatic transmission
Selector lever emergency release
If the vehicle 's power supply fails, the selector
lever can be released in an emergency .
Fig. 139 Front center conso le: Removing the ashtray insert
Fig. 140 Selector lever emergency release
.,. To access the emergency re lease mechanism,
remove the ashtray insert@ using the release
switch @Qfig.139.
.,. Loosen and remove the cap in the ashtray
mount
Q fig. 140.
.,. You now have access to a pin . Using a screw­
driver or sim ilar object, press the pin down and
hold it in that position .
.,. Now press the release button and move these-
lector lever to the N position.
The selector lever can only be moved from the P
pos ition if the key is in the lock and the ignition is
switched on. If the power supply fails (for exam­
ple, the battery is discharged) and the vehicle
must be pushed or towed, move the selector lev­
er to the N position f irst using the emergency re­
lease .
127

Fuel and Refueling
Static electricity can cause sparks that can
ignite fuel vapors released during refueling .
- Never smoke or have an open flame any­
where in or near your vehicle when refueling
or filling a portable fuel container.
- For your safety, we strongly recommend
that you do not travel with a portable fue l
container in your vehicle. The container, full
or empty may leak and could cause a fire, especially in a crash.
- If, under exceptional circumstances , you
must transport a portable fuel container,
please observe the follow ing :
- Never fill a portable fuel container while it
is anywhere in or on the vehicle (for exam­
ple, in the luggage compartment, or on
the trunk) . Static electricity can build up
while filling and can ignite fuel vapors
causing a fire.
- Always place a portable fuel container on
the ground before filling .
- Always keep the filler nozzle completely
inside the portable container before and
during filling .
- If filling a portable container made of
metal, the filler nozzle must always be in
contact w ith the container . This will help
prevent static electric ity from discharg ing
and cause a fire.
- Never spill fuel inside the vehicle or lug­
gage compartment . Fuel vapors are highly
f lam mable.
- Always observe local and state/provincial
laws regard ing the use, storage and trans­
portation of fuel containers.
- Make certain the fuel conta iner meets in­
dustry standards (ANSI/ ASTM F852-86).
(D Note
If any fuel has spilled onto the car, it should
be removed immediately to prevent damage
to the paint .
@ For the sake of the environment
As soon as the correctly operated nozzle switches off automatically for the first time,
the tank is full. Do not try to add more fuel
216
because fuel may spill out. In addition, the
expansion space in the fuel tank will be filled -
causing the fue l to overf low when it becomes
warm and pollute the environment.
(D Tips
- Running your engine white refuelling may
cause vapors to escape or even cause fuel to
spill out of the tank. This wou ld then shut
off the fuel nozzle before the tank is full.
- Do not refuel your vehicle with the ignition
turned on. The fuel gauge may otherwise not indicate the correct fuel level after refu­
elling .
- Diesel vehicles* are equipped with a diesel
misfueling protector. It allows the vehicle
to be fueled only with a diesel fuel pump
nozzle. A worn or damaged nozzle or a noz­
zle that is too small may not be able to open
the diesel misfueling protector . If this is the
case, try turning the nozzle before inserting
it in the fuel filler neck, use a different fuel
pump or see your authorized Audi dealer or
authorized repair facility for assistance.
- Th e fue l fi ller f lap of your vehicle is not
locked when you lock the vehicle from the
inside.
Unlocking the fuel filler flap
by hand
You can open the fuel filler flap by hand if the
pow er locking syst em should fail .
Fig. 192 Lu ggage compa rt men t: Em ergency open ing of
fu el filler fl ap
Th e emergency open ing mechanism is located
behind the right side trim panel in the luggage
compar tment.
.. Open the right side trim panel.

Emerg ency assis ta nce
Emergency assistance
Vehicle jack, vehicle tool kit and collapsible spare
tire
Onboard tool kit and vehicle jack
The vehicle tools and vehicle jock* ore stored in
the luggage comportment under the floor cover.
Fig. 209 Luggage compartment: on board tool kit and vehi­
cle jack
The vehicle jack* is stored under the onboard tool
kit ¢ fig. 209.
Hybr id d rive*: the storage location of the on­
board tool kit varies ¢ page 104.
The onboard tool k it includes:
- Hook for removing wheel covers*
- Plastic hook to
remove wheel bolt covers*
-Alignment pin for changing wheels
- Wheel bolt wrench
- Folding chocks
- Screwdriver with revers ible blade
- Socket (removable Torx socket)*
- 10 x 13 open ended wrench (for disconnecting
the battery cables)
- Towing eye
A WARNING
Improper use of the vehicle jack* can cause
ser ious personal injuries.
- Never use the jack* supplied with your Aud i
on another vehicle, particularly on a heavier
one. The jack* is only su itable for use on the
vehicle it came w ith.
254 -
Using a bumper jack to raise the vehicle will
damage the bumper system. The jack may
slip, caus ing injury.
- Never support your vehicle on cinder blocks,
bricks or other objects. These may not be
able to support the load and could cause in­
jury when they fail.
- Never start or run the engine while the vehi­
cle is supported by the jack* .
- If you must work under the vehicle, always
use safety stands specifically designed for
this purpose .
- Never use the hexagonal socket in the han­
dle of the screwdr iver to loosen or tighten
the wheel bolts .
- Always make sure the inflatable spare tire*
and
even a flat tire are secu red in place and
not loose, otherwise they could fly forward,
causing personal inj ury to passenge rs in the
vehi cle in an a cc ident or sudden maneuve r.
@ Tips
The vehicle jack in your vehicle is mainte­
nance-free.
Folding chocks
The folding chocks ore port of the on board tool
kit .
---
Fig . 210 Open ing fo lding chocks
To use the chocks, you fi rst have to raise the sup­
port plate
¢ fig. 210 (D and then insert the lock­
ing plate with the two "tabs" into the elongated
holes in the base plate
@ c> &.. .,,_

Emergency assistance
Performing the repair
Applies to vehicles: w ith tire repair k it
Fig. 215 Performing the repair
Preparations
.,. Park the vehicle as far as possible from moving
traffic in the event of a flat tire.
.,. Set the
parking brake to prevent the vehicle
from rolling unintentionally.
.,. Shift the
selector lever into the P position.
.,. Determine whether a repair with the tire repair
kit is possible or not¢
page 257.
.,. Let all of the passengers
exit the vehicle and
move a safe distance away¢_&. .
.,. Take the
sealant bottle and the compressor
out of the luggage compartment ¢ page 104,
fig. 115.
.,. Affix the label "max. 50 mph (80 km/h)", found
on the sealant bottle, to the instrument cluster
where it can be seen by the driver.
Filling a tire
.,. Shake the bottle thoroughly before filling.
.,. Screw the accompanying filling hose complete­
ly onto the bottle. This breaks through the foil
seal automatically at the connection .
.,. Remove the valve cap from the tire valve and
unscrew the valve insert using the accompany­
ing valve insert tool
~fig. 215.
.,. Lay the valve insert on a clean surface .
.,. Remove the sealing plug from the filling hose
and connect the hose to the tire valve .
.,. Hold the bottle with the bottom facing upward
and empty the entire contents into the tire .
.,. Then pull out the hose and screw the valve in­
sert tightly back into the tire valve.
258 Inflating a tire
.,.
Screw the filling hose for the compressor onto
the tire valve and insert the connector into the
cigarette lighter.
.. Inflate the tire to between 29 PSI (200 kPA)
and 36 PSI (250 kPA) and read the pressure on
the gauge .
.,. If this tire pressure is not reached, drive your
vehicle approximately 33
ft (10 meters) for ­
ward or backward so that the sealant can be re­
distributed inside the tire. If at this time the re­
quired air pressure still cannot be reached, the
tire is too badly damaged and cannot be re­
paired with the tire sealant.
Final inspection
.,. Stop the vehicle after driving for about 10 mi­
nutes and check the tire pressure.
.,. If the tire pressure is lower than 19 PSI
(130 kPA), then the tire is too severely dam­
aged. Do not continue driving. Please seek pro­
fessional assistance .
&_ WARNING
- Turn on the emergency flashers if you have a
flat tire while in moving traffic. This is for
your protection and the for the safety of
other drivers.
- Take care to move all of the passengers to a
safe place (behind a guard rail for example) .
- Read and follow the manufacturer's safety
precautions on the compressor and in the instructions on the bottle of sealant!
- If a tire pressure of 29 PSI (200 kPA) cannot
reached after inflating for 12 minutes, then
the tire is too severely damaged. Do not
continue driving.
- Obtain qualified help if it is not possible to
perform the repair with the tire sealant .
- If the tire pressure is less than 19 PSI
(130 kPA) after 10 minutes of driving, then
the tire is too severely damaged . Do not
continue driving. Seek professional assis­
tance .

Emergency assistance
_& WARNING
Always read and follow all WARNINGS and in­
formation
c:> & in Raising the vehicle on
page 261
and c:>poge 263.
After changing a wheel
A wheel change is not complete without the do­
ing the following .
.. Always store the vehicle tool kit, the jack* and
the replaced tire in the luggage compartment
c:>page 139 .
.. As soon as possible, have the tightening tor­
ques
on all wheel bolts checked with a torque
wrench. The correct t ightening torque is
105 ft lb (140 Nm) .
.. Have the flat tire
replaced as soon as possible.
(j) Tips
- If
you notice that the wheel bolts are cor­
r oded and difficu lt to turn while changing a
tire, they should be replaced before you
check the tightening torque.
- Drive at reduced speed until you have the
tightening torques checked.
Decorative wheel covers
Appl ies to veh icles: w ith deco rat ive whee l covers
The decorative wheel covers must be removed
first to access the wheel bolts.
Fig. 216 Chan gin g a w heel : Removing the wheel cover
Removing
.. Insert the hook provided with the vehicle too l
kit in the hole in the hub.
.. Pull off the
decorative wheel cover c:> fig. 216.
260
Wheels with wheel bolt caps
Applies to vehicles: wit h whee l bo lts wi th caps
The cops must be removed first from the wheel
bolts before the bolts con be unscrewed .
Fig. 217 Changing a wheel: removing the wheel bo lt caps
Removing
.. Push the plastic clip provided with the vehicle
tool kit over the wheel bolt cap until it engages .
.. Pull on the
plastic clip to remove the cap
c:!>fig. 217.
Refitting
.. Place the caps over the whee l bolts and push
them back on.
The caps are to protect and keep the wheel bo lts
clean.
Loosening and tightening the wheel bolts
The wheel bolts must be loosened before raising
the vehicle .
Fig. 218 Changing a whee l: loosening the wheel bolts
Loosening
.. Insta ll the wheel bolt wren ch over the wheel
bolt and push it down as far as it wi ll go .

Emergency assistance
-Position the jack* only at the designated
lifting points and align the jack *. Other­
wise, the jack* could slip and cause an in­
jury if it does not have sufficient hold on
the vehicle .
- A soft or unstable surface under the jack*
may cause the vehicle to slip off the jack*.
Always provide a firm base for the jack* on
the ground. If necessary, use a sturdy
board under the jack*.
- On hard, s lippery surface (such as tiles)
use a rubber mat or similar to prevent the
jack* from slipping.
- To help pre vent injury to you rself and yo ur
passenge rs:
- Do not raise the vehicle until you are sure
the jack * is securely engaged.
- Passengers must not remain in the vehicle
when it is jacked up.
- Make sure that passengers wait in a safe
place away from the vehicle and well away
from the road and traffic.
- Make sure jack position is correct, adjust
as necessary and then continue to raise
the jack *.
(D Note
Do not lift the vehicle by the sill. Position the
jack * only at the designated lifting points on
the sill. Otherwise, your vehicle will be dam­
aged.
262
Taking the wheel off/installing the inflatable spare tire
Follow these instructions step-by-step for chang­
ing the wheel
Fig. 221 Changing a wheel: usin g the screwdriver handle
(w ith the blade removed) to turn the bolts
Fig. 222 Changi ng a w heel: alignment pin inside the top
h ole
After you have loosened all wheel bolts and
raised the vehicle off the ground, remove and re­
place the wheel as follows:
Removing the wheel
.,. Use the hexagonal socket in the screwdriver
handle
to comp letely remove the topmost
wheel bolt and set it aside on a
clean surface
qfig. 221 .
.. Screw the threaded end of the alignment pin
from the tool kit hand-tight into the empty bolt
hole
q fig. 222 .
.,. Then remove the other wheel bolts as described
above .
.,. Take off the whee l leaving the alignment p in in
the bolt hole
q(D.
Putting on the inflatable spare tire*
.,. Inflate the inflatable spare tire* q page 256
and push the whee l over the alignmen t pin.