VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
416
FunctionCus-
tomer
service centerApp A
Engine remote start (ERS)X
Locating the vehicleXX
Instrument panel informa- tionX
Vehicle "checkup"X
Driving logbookX
Vehicle informationX
A
Some of these functions may not be available for all models.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call mobile app (p. 416)
• Volvo On Call convenience services (p. 416)
• Volvo On Call safety services (p. 424)
• Volvo On Call security services (p. 425)
Volvo On Call convenience services
Convenience services are available by using the mobile app to e.g., remote-start the engine *, etc.
As a VOC user, a mobile app is available that enables you to have telephone contact from aniPhone or from Windows/Android phones withyour vehicle when it is parked. With it, you canlocate the vehicle, lock it from another location,check the fuel level and much more. Read moreabout this app in the following section.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call mobile app (p. 416)
• Volvo On Call (VOC) functions (p. 415)
Volvo On Call mobile app
As a VOC user, you can download a mobile app that enables you to have telephone contact withyour vehicle when it is parked.
Certain functions may not be available in all mod- els. The mobile app is updated regularly, which may result in this information not being completelyup-to-date with respect to the functionality availa-ble. For additional information about the app, goto: United States http://www.volvocars.com/us/support Canada English: http://support.volvocars.com/en-CA French: http://support.volvocars.com/fr-CAThe Volvo On Call mobile app is available for the iPhone and for Windows/Android phones andcan be downloaded from Apple's AppStore, Win-dows Phone Store or Google Play. A personal Volvo ID is required in order to use the mobile app. For additional information about the Volvo ID, the features it offers and how to create it, see thearticle "Volvo ID".
VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
417
Locating the vehicleThe vehicle's location is shown on a map and directions to the vehicle can be provided. There isalso a digital compass to help show the ownerthe right direction. When you are within approx.100 yards/meters of the vehicle, you can activateits horn and turn signals to help locate it.
The vehicle's instrument panelThis function provides information such as: thefuel level, range on the remaining fuel, averagefuel consumption, average speed and odometer/trip odometer readings.
Vehicle "checkup"The mobile app monitors the vehicle's conditionand provides information about bulbs and the lev-els of brake fluid, coolant and engine oil.
Driving logbookDetailed information about each trip made duringthe past 40 days can be saved and downloaded.All or part of this information can be exportedfrom the mobile app to a spreadsheet format andsent to an email address. This is very useful fore.g., keeping track of business-related driving. This function can be deactivated, in which case the vehicle will not transmit logbook informationat the end of each trip.
Vehicle informationBasic information such as model, license platenumber and VIN number are readily accessible.
Theft notificationIf the vehicle's alarm is triggered, the owner willbe informed via his/her cell phone.
Remote door unlockThe status of all doors and windows is provided.The owner can lock/unlock the vehicle fromanother location but for security reasons, theapp's password is always required before thevehicle can be unlocked.
Engine remote start (ERS)*1ERS makes it possible to remotely start theengine using the remote key to enable the cli-mate system to cool or heat the passenger com-partment before driving. When the engine starts, the climate and infotain- ment systems will restart using the same settingsas when the engine was switched off. You can choose to let the engine run for between 1 and 15 minutes before it automati-cally switches off again. After 2 ERS starts, theengine must be started in the normal way beforeERS can be used again.
WARNING
Keep the following in mind before using ERS:
• The vehicle should be in view.
• The vehicle should be unoccupied.
• The vehicle must not be parked indoors or in an enclosed area. Exhaust fumes areharmful to the health.
NOTE
Always observe applicable state, province and/or local laws regarding engine idlingwhen using ERS.
Related information
•Volvo On Call convenience services (p. 416)
• Volvo On Call (VOC)
* (p. 414)
• Volvo ID (p. 27)
• Starting the engine (p. 356)
• Volvo On Call (VOC) functions (p. 415)
1
Certain models only.
WHEELS AND TIRES
481
start-ups as long as the malfunction exists. When the malfunction indicator is illuminated, the sys-tem may not be able to detect or signal low tirepressure as intended. TPMS malfunctions may occur for a variety of reasons, including the installation of replacementor alternate tires or wheels on the vehicle thatprevent the TPMS from functioning properly.Always check the TPMS malfunction telltale afterreplacing one or more tires or wheels on yourvehicle to ensure that the replacement or alter-nate tires and wheels allow the TPMS to con-tinue to function properly.
Messages in the instrument panelWhen the TPMS symbol illuminates, the following text messages may also be displayed:
•
Tire pressure low: the tire(s) affected will
also be specified.
•
Tire needs air now: the tire(s) affected will
also be specified.
•
Tire pressure system Service required.
If TPMS cannot determine which tire(s) have low inflation pressure, general messages may be dis-played, such as:
•
Tire pressure low Check tires
•Tire needs air now Check tires
TPMS sensors can be installed on the valve hole area, on the factory-installed wheels as well as onoptional ones. If a spare wheel or other wheel without a TPMS sensor is used, a fault message will appear in theinstrument panel after driving for a few minutes. After changing wheels, always check that the new wheels have TPMS sensors to avoid a sys-tem malfunction warning. TPMS does not replace the need for regular tire inspection and maintenance.
RecommendationsTPMS sensors should be mounted on all wheelsused with the vehicle, including winter wheels.
NOTE
• If you change to tires with a different dimension than the factory-installed ones,the TPMS system must be reconfiguredfor these tires. This must be done by atrained and qualified Volvo service techni-cian.
• If a tire is changed, or if the TPMS sensoris moved to another wheel, the rubbervalve and valve core should be replaced.
• When installing TPMS sensors, the vehi-cle must be parked for at least15 minutes with the ignition off. If thevehicle is driven within 15 minutes, aTPMS error message will be displayed.
WARNING
Incorrect inflation pressure could lead to tire failure, resulting in a loss of control of thevehicle.
Turning TPMS off 4TPMS can be turned off in the center display's Top view.
1. Park the vehicle and turn off the engine.2.
Activate ignition mode I.
4
Certain markets only.
MAINTENANCE AND SERVICING
489
Emission inspection readiness
How do states use OBD II for emission
inspections?
Many states connect a computer directly to a vehicle's OBD II system. The inspector can thenread "faults." In some states, this type of inspec-tion has replaced the tailpipe emission test.
How can my vehicle fail OBD II emission
inspection?
Your vehicle can fail OBD II emission inspection for any of the following reasons.
• If your Check Engine (MIL) light is lit, your vehicle may fail inspection.
• If your vehicle's Check Engine light was lit,but went out without any action on your part,OBD II will still have a recorded fault. Yourvehicle may pass or fail, depending on theinspection practices in your area.
• If you had recent service that required dis-connecting the battery, OBD II diagnosticinformation may be incomplete and "notready" for inspection. A vehicle that is notready may fail inspection.
How can I prepare for my next
OBD II
emission inspection?
• If your Check Engine (MIL) light is lit – or was lit but went out without service, have yourvehicle diagnosed and, if necessary, servicedby a qualified Volvo technician.
• If you recently had service for a lit CheckEngine light, or if you had service that required disconnecting the battery, a periodof driving is necessary to bring the OBD IIsystem to "ready" for inspection. Two half-hour trips of mixed stop-and-go/highwaydriving are typically needed to allow OBD II toreach readiness. Your Volvo retailer can pro-vide you with more information on planning atrip.
• Maintain your vehicle in accordance with yourvehicle's maintenance schedule.
Owner maintenancePeriodic maintenance requirements and intervals are described in your vehicle's Warranty andService Records Information booklet. The following points can be carried out between the normally scheduled maintenance services.
Each time the car is refueled:
•Check the engine oil level.
• Clean the windshield, windshield wipers, headlights, and taillights.
Monthly:
•
Check cold tire pressure in all tires. Inspect the tires for wear.
• Check that engine coolant and other fluidlevels are between the indicated "min" and"max" markings.
• Clean interior glass surfaces with a glasscleaner and soft paper towels.
• Wipe driver information displays with a softcloth. •
Visually inspect battery terminals for corro-sion. Corrosion may indicate a loose terminalconnector, or a battery near the end of itsuseful service life. Consult your Volvo retailerfor additional information.
As needed:Wash the car, including the undercarriage, to reduce wear that can be caused by a buildup ofdirt, and corrosion that can be caused by salt res-idues. Clean leaves and twigs from air intake vents at the base of the windshield, and from other placeswhere they may collect.
NOTE
Complete service information for qualified technicians is available online for purchase orsubscription at www.volvotechinfo.com.
Related information
•
Climate system service (p. 495)
MAINTENANCE AND SERVICING
491
Remote updates With the vehicle connected to the Internet, updates for a number of the vehicle's systemscan be downloaded from the center display.
The Remote updates app is
started from the center dis- play's App view and makes itpossible to:
• search for and update system software
• update the Sensus Navigation maps
• download, update and uninstall apps
Related information
•Downloading, updating and uninstalling apps (p. 404)
• System updates (p. 490)
• Map updates with MapCare (p. 456)
Vehicle status
The vehicle's general status can be displayed in the center display along with the possibility to book service 1
The Car status app is started
in the center display's App view and has three tabs:
•Messages: stored messages
•
Status: tire pressure and engine oil level
•
Appointments: booking service or repairs 1
Related information
•
Using the center display (p. 46)
• Booking service and repairs (p. 491)
• Checking inflation pressure (p. 482)
• Checking and refilling engine oil (p. 521)
Booking service and repairs Connected Service Booking (CSB) makes it possible to use the vehicle's Internet connectionto set up a time for service, maintenance and/orrepairs.
The information is handled through the Car
status app, which can be opened from the cen-
ter display's App view. Information about your vehicle is sent to your retailer, who will contact you to make a workshopappointment. The system will also send areminder as the appointment approaches and theSensus Navigation system will provide directionsto the workshop if necessary. This feature makes it convenient to book a work- shop appointment directly from your vehicle.Vehicle-related information is sent to yourretailer, who prepares your visit to the workshop.The retailer will send you an email with a link tothe Volvo On-Line Service Scheduler where youcan book a workshop appointment at a conven-ient time. Information about your retailer is alsoavailable in the vehicle so that you can contactthe retailer/workshop at any time.
1 Certain markets only.
MAINTENANCE AND SERVICING
492
Before the service can be used
Volvo ID
•The owner (primary driver) must create or have a Volvo ID (see the article "Volvo ID").
• Register your Volvo ID in the vehicle asexplained in the article "Volvo ID". If you havealready registered a Volvo ID, use the sameemail address that you used to create theVolvo ID.
Changing a
Volvo ID email addressIf you would like to register a different email address, open the Volvo ID app and tap Change
Volvo ID. Follow the instructions provided. See
also the article "Volvo ID" for additional informa- tion.
Selecting a Volvo retailerBy default, the retailer where you purchased your vehicle will be your preferred retailer/Volvoauthorized workshop who will perform serviceand repairs on your vehicle. To change the pre-ferred retailer, go to Dealer Locator atvolvocars.com and select a retailer, click "ServiceScheduler" and book an appointment at the newpreferred retailer.
Prerequisites for booking service from the
vehicle
In order to book an appointment from the vehicle, it must be connected to the Internet (see the arti-cle "Internet connected vehicle").
Using the serviceWhen it is time for service or in certain cases ifrepairs are necessary, a message will appear inthe instrument panel and in the center display.This message is triggered by: • the amount of time that has elapsed since the last service
• the number of hours the engine has runsince the last service
• mileage since the last service.
• Specific warnings or fault codes in the vehi-cle
Booking service or repairsSubmit a booking request whenever you need a workshop appointment or when a messageregarding the need for service or repairs hasbeen displayed in the instrument panel and in thecenter display.
Sending an appointment request
1.
Open the Car status app in the center dis-
play's App view.
2. Tap
Appointments. 3.
Under
Appointments, tap Request
appointment.
4. Check that your
Volvo ID is correct.
5. Check that the correct retailer is listed. If you prefer, simply tap the button to initiate a call to the retailer.
6. Tap
Send appointment request. Your
request and vehicle data will be sent to your retailer through the vehicle's Internet con-nection.
> Volvo will send a booking invitation to your email address.
7. Open the email and click the link to the Volvo On-Line Service Scheduler for your retailer and book a workshop appointment at a con-venient time with your preferred service advi-sor. Add any additional preferences and freetext to your booking. At this point in thebooking procedure, you can also change yourpreferred retailer by selecting the second linkin the email, which leads you to the VolvoRetailer Locator where you can selectanother retailer. Click the "Service Appoint-ment" link to start your booking.
8. When you have submitted your workshop booking in the Volvo On-Line Service Sched-uler, your appointment will be confirmedonline in an email and by a message in thecenter display after a short delay.
MAINTENANCE AND SERVICING
520
Related information
•Ignition modes (p. 355)
• Opening and closing the hood (p. 518)
• Refilling the windshield washer fluid reservoir (p. 524)
Engine oil
The correct oil must be used for the stated oil change (service) intervals to apply.
Volvo recommends:
CAUTION
• Not checking the oil level regularly can result in serious engine damage if the oillevel becomes too low.
• Oil that is lower than the specified qualitycan damage the engine.
• Volvo does not recommend the use of oiladditives.
• Always add oil of the same type and vis-cosity as already used.
• Oil changes should be carried out by atrained and qualified Volvo service techni-cian.
• Using oil of higher than the specifiedquality is permitted and may be neces-sary for demanding driving.
•
Also, refer to the Warranty and Service Records information booklet for information on oil changeintervals and oil specifications.
Related information
• Checking and refilling engine oil (p. 521)
MAINTENANCE AND SERVICING
521
Checking and refilling engine oil The oil level is checked electronically.
Oil filler cap3
It may be necessary to top up engine oil between regularly scheduled services. No action is necessary until a message is dis- played in the instrument panel.
WARNING
•
Do not allow oil to spill onto or come into contact with hot exhaust pipe surfaces.
• If
Engine oil level Service required is
displayed, have the vehicle checked by a trained and qualified Volvo service techni-cian. The oil level may be too high.
Checking the oil levelThe oil level can be checked in the center display when theengine is not running. From the center display's Home view, swipe the screenfrom right to left to open App
view. Tap
Car status and then tap Status to
show the oil level.
Oil level graphic in the center display
The oil level should be checked at regular inter- vals, particularly during the period up to the firstscheduled maintenance service. If the oil level sensor indicates that the level is too low, using the correct oil, top up with theamount of oil indicated as soon as possible.
NOTE
• The system cannot detect changes in the oil level immediately. The vehicle must bedriven approximately 20 miles (30 km) orhave been parked on level ground withthe engine off for 5 minutes before theoil level reading will be correct.
• If the necessary conditions are not metfor checking the oil level electronically(time interval after the engine wasswitched off, if the vehicle is parked on an incline, etc.),
No values available will
be displayed. This does not indicate a
problem with the oil level sensor.
Related information
• Engine oil (p. 520)
• Ignition modes (p. 355)
3
Models with an electronic oil level sensor do not have a dipstick.