r1ih In the interests of environmental protection, 'r!!S the engine compartment should be washed only in specially provided wash bays. This pre-vents toxic waste water containing oil, grease and
fuel from entering the sewerage system. In some districts, washing the engine compartment any-where else may be prohibited.
o::JJ Introduction
This chapter contains information on the following subjects:
Handling seat covers . . . . . . . . . . . . . . . . . . . . 389
Cleaning cloth seat covers, fabric trim and Alcantara® upholstery . . . . . . . . . . . . . . . . . . . . 389
Cleaning and caring for natural leather covers 391
Cleaning leatherette upholstery . . 392
Cleaning stowage compartments, drink holders and ash trays . . . . . . . . . . . . . . . . . . . . 392 Cleaning and caring for the dash panel, wooden trims and plastic parts . . . . . . . . . . 392
Cleaning seat belts . . . . . . . . . . . . . . . . . . . . . . 392 Cleaning cool box . . . . . . . . . . . . . • . . . . . . . . . 393
Cleaning seat rails . . . . . . . . . . . . . . . . . . . 393
Cleaning opaque shades 393
Modern fabrics, such as dark denim, are often not colourfast. Light-coloured upholstery (soft materials or leather) is particularly sensitive to staining caused by these fabrics, even if you are careful. This is not caused by a fault in the upholstery, but by the non-colourfast nature of the garments.
Leaving stains, dirt and other deposits on the sur-face of vehicle components and cloth seat covers for a long time can make it difficult to clean and treat them. Stains, dirt and deposits may become impossible to remove, particularly if left for a long time.
Additional information and warnings:
• Cleaning and caring for the vehicle exterior 380
• Accessories, modifications, repairs and renewal of parts 394
A WARNING
Car care products can be toxic and hazard-ous. Unsuitable care products and Incorrect application of care products can cause acci-dents, serious injuries, burns or poisoning.
388 Cleaning and maintenance
A WARNING (Continued)
• The care product must be kept In its origi-nal sealed container.
• Read the manufacturer's Instructions.
• Never store car care products in empty food containers, bottles or any other non-original containers as people finding these containers may not know that they contain care products.
• Keep children away from care products.
• The products can give off harmful fumes during use. They should therefore only be used outside or In well-ventilated spaces.
• Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids to wash, clean or care for your vehicle. These substances are toxic and highly Inflammable.
A WARNING
Incorrect care and cleaning of vehicle parts can Impair the safety features of the vehicle and cause serious Injury.
• Vehicle parts must be cleaned according to the manufacturer's Instructions.
• Only use approved or recommended cleaning products.
CD
• Cleaning products that contain solvents at-tack the material and may cause Irreparable damage.
• Stains, dirt and other deposits containing aggressive and solvent-based Ingredients at-tack the material and may cause Irreparable damage, even If only left for a short time.
• Stains, dirt and other deposits should be re-moved as quickly as possible and not allowed to dry In.
• To avoid damage, stubborn stains should be removed by a specialist cleaning company, .,.
m Suitable care products are available from a W Volkswagen Commercial Vehicles dealership.
r--f'n First read and observe the introductory L-J,::.U Information and safety warnings & on page 388.
Checklist
Please note the following for the cleaning and maintenance of the seat covers =>Q):
v' Before getting into the vehicle, close all Vel-era fasteners that could touch the cloth seat covers and fabric trims. Open Velcro fasten-ers can cause damage to cloth seat covers and fabric trims.
v' Avoid the direct contact of sharp-edged items and accessories to the upholstery and fabric trims in order to prevent damage. Ac-cessories include zips, studs, rhinestones on clothing or belts.
v' Dust and grit in upholstery pores, folds and seams should be removed regularly so that no lasting damage is caused to the surface of the seats by scratching.
v' Always check whether garments are colour-fast to prevent damage to the upholstery. This is especially important for light-col-oured upholstery.
CD
Ignoring any ofthe items on this important checklist for maintaining the seat covers can lead to damage or discolouration of the seat covers and fabric trims.
• Follow the Instructions on the checklist.
m Volkswagen Commercial Vehicles recom-l!.J mends that stained upholstery is cleaned by a specialist company.
r--f'n First read and observe the introductory L-J,::.IJ information and safety warnings & on page 388.
Cleaning upholstery on seat cushions with seat heating, electrically adjustable seats, or seats containing airbag components
Airbag-related components and electrical connec-tors may be installed in the driver seat, passenger seat and sometimes also in the rear outer seats. Seat cushions or backrests that are damaged, in-correctly cleaned or treated, or that become wet, may cause damage to the vehicle electrics or trig-ger a fault in the airbag system => &.
Electrical components and connectors are installed in electrically adjustable seats and seat cushions with seat heating. These can be damaged if cleaned or treated incorrectly =>Q). This can also result in damage to other parts of the vehicle elec-trics.
To avoid this please follow these cleaning guide-lines:
• Do not use high-pressure cleaners, steam cleaners or coolant spray.
• Do not use washing paste or fine detergent sol-utions.
• Avoid getting the seat wet.
• Only use detergents that have been approved by Volkswagen.
• If in doubt, consult a specialist cleaning compa-ny.
Cleaning upholstery on seat cushions without seat heating, seats that are not electrically adjustable, and seats that do not contain airbag components
• Please read and follow the instructions, notes and warnings on the package before using clean-ing products.
• Upholstery, fabric trims, Alcantara® seat covers and carpeting should be cleaned regularly with a vacuum cleaner (brush).
• Do not use high-pressure cleaners, steam cleaners or coolant spray.
Vehicle care and maintenance 389
Cleaning leatherette upholstery
,......-('n First read and observe the introductory information and safety warnings & on page 388.
Only use water and neutral detergents to clean the ieatherette upholstery.
CD
Do not use solvents, wax polish, shoe cream, spot removers or similar products on the leath-erette upholstery. These may cause the materi-al to become hard and brittle prematurely.
,......-('n First read and observe the introductory information and safety warnings & on page 388.
Cleaning stowage compartments and drink holders
Some stowage compartments and drink holders have a removable rubber insert in the base.
• Moisten a clean, lint-free cloth with water and clean the parts.
• If this does not provide satisfactory results, use a special solvent-free plastic cleaning product.
Cleaning the ashtray
• Remove and empty the ashtray.
• Wipe the ashtray with a cloth to clean it.
To clean the snuffer, use a toothpick or similar ob-ject to pick out the ashes.
,......-('n First read and observe the introductory Information and safety warnings & on page 388.
• Moisten a clean, lint-free cloth with water and clean the parts.
• Treat plastic parts (inside and outside the vehi-cle) and the dash panel with a special solvent-free plastic cleaning and care product that has been approved by Volkswagen Commercial Vehicles
""'&.
• Treat wooden trims with a mild soap solution.
Cleaning seat belts
,......-('n First read and observe the introductory information and safety warnings & on page 388.
Large particles of dirt on the automatic belt prevent it from roiling back properly and thus from working effectively.
The seat belts must never be removed for cleaning purposes.
3921 Cleaning and maintenance
A WARNING
Cleaning agents that contain solvents cause the surface of the airbag modules to become porous. In an accident that triggers the air-bag, loose plastic parts can cause serious in-jury.
• Never clean the dash panel or the airbag covers with cleansers that contain solvents.
• Carefully pull the dirty seat belt right out and leave it out.
• Clean the seat belt with a mild soap solution.
• Allow the seat belt fabric to dry completely.
• Do not allow the seat belt to roil up until it has dried completely. 11>
A wARNING
Check the condition of all seat belts regularly. If the belt webbing or any other part of the seat belt becomes damaged have it removed and replaced immediately by a qualified workshop. Damaged seat belts are very dan-gerous and can cause severe or fatal injuries.
• Never use chemical cleaning agents on the seat belts or their components. Further-more the seat belts may not come Into con-tact with corrosive fluids, solvents or sharp objects. These could considerably weaken the webbing.
• After cleaning, allow seat belts to dry completely before rolling them up. Otherwise the automatic belt retractors could become damaged and thus Impair their function.
Cleaning cool box
)""""'('n First read and observe the Introductory L.-J,:,JJ Information and safety warnings & on page 388.
Cleaning seat rails
)""""'('n First read and observe the introductory information and safety warnings & on page 388.
Clean the surface of the seat rails on a regular ba-sis
• Use a narrow nozzle on a vacuum cleaner to remove sand, dirt etc. from the seat rails.
Cleaning opaque shades
)""""'('n First read and observe the introductory information and safety warnings & on page 388.
For the best cleaning results have the opaque shades dry cleaned.
A WARNING (ConUnued)
• Avoid allowing foreign bodies or liquids to enter the slot for the seat belt buckle. This could prevent the belt buckle and seat belt from working properly.
• Never try to repair, modify or remove the seat belts yourself.
• Damaged seat belts must be replaced im-mediately with new seat belts approved by Volkswagen Commercial Vehicles for your ve-hicle type. Seat belts subjected to stress and stretched during an accident must be re-placed by a qualified workshop. Renewal may be necessary even if there is no apparent damage. The belt anchorage should also be checked.
• Clean the cool box with a household detergent before using it for the first time and whenever it needs cleaning.
• To prevent mould and mildew from forming in the cool box when it is not being used for long peri-ods, place a folded dry towel between the box and its lid.
CD
If seats are moved when the seat rails are soiled, the seat rails and the seat feet could be damaged.
Please refer to the information on the labels sewn into the opaque shades before cleaning in a wash-ing machine.
Vehicle care and maintenance 393
Accessories, modifications, repairs and renewal of parts
o::n Introduction
This chapter contains information on the following subjects:
Running-in 394
Accessories and replacement parts 395 Service fluids and consumables . . . . . . . . . . . 395
Repairs and technical modifications . . . . . . . . 396
Repairs and faults in the airbag system . . . . . 397
Retrofitting two-way radios . . . . . . . . . . . . . . . . 398
Information stored in the control units . . . . . . . 398 Using a mobile telephone in the vehicle without a connection to the external aerial . . 399
Vehicle lifting points 401
Additional information and warnings:
• Seat belts '*page 79
• Airbag system '*page 87
• Towing a trailer 139
• Ashtray and cigarette lighter 161
• Electrical sockets 163
• Braking, stopping and parking '*page 269
• Pull-away assist systems 282
• ParkPilot 287
• Reversing camera (Rear Assist) '*page 291
• Cruise control system (CCS) 295
• Driver Alert System 315
• Tyre monitoring system 318
• Preparation for working in the engine compart-ment page 350
• Engine oil 353
• Engine coolant '*page 358
• Battery 362
Running-in
r--('n First read and observe the introductory L-J.:.lJ information and safety warnings & on page 394.
Please follow the regulations concerning running-in new parts.
394 I Cleaning and maintenance
• Cleaning and caring for the vehicle exterior 380
• Cleaning and caring for the interior 388
• Consumer information 404
• Radio, provision for mobile tele-phone, infotainment system, navigation system
A WARNING
Unsuitable spare parts and accessories, In-correctly carried out work, modifications and repairs can lead to damage to the vehicle and cause accidents and serious Injuries.
• Volkswagen Commercial Vehicles strongly recommends you use only approved Volks-wagen accessories and Volkswagen Genuine Parts®. These parts and accessories have been specially tested by Volkswagen Com-mercial Vehicles for suitability, reliability and safety.
• Repairs and modifications to your vehicle should only be carried out by a qualified workshop. Qualified workshops have the nec-essary tools, diagnostic equipment, repair In-formation and qualified personnel.
• Never fit parts to your vehicle that are In any way different from the factory-fitted parts.
• Never secure or mount objects such as drink holders or telephone holders on or next to the airbag covers or within the deployment zone of the airbag.
• Only use rim/tyre combinations which have been approved by Volkswagen Commer-cial Vehicles for your vehicle type.
Any new engine has to be run in during the first 1 ,500 kilometres. During its first few hours of run-ning, the internal friction in the engine is greater than later on when all the moving parts have bed-ded down.
The style of driving during the first 1 ,500 kilometres will also affect the engine quality. Even after this time-and especially with a cold engine-drive the .,.
vehicle at moderate speeds in order to reduce en-gine wear and to increase the mileage that the en-gine can cover. Do not drive at engine speeds that are too low. Always shift down gear if the engine is not running smoothly. The following applies up to 1,000 kilometres:
• Do not depress the accelerator fully.
• Do not drive the vehicle at more than 2/3 of the top engine speed.
• Do not drive with a trailer attached.
Accessories and replacement parts
r-1'11 First read and observe the introductory l-J,:::JJ information and safety warnings & on page 394.
Volkswagen Commercial Vehicles recommends that you seek advice from a Volkswagen Commer-cial Vehicles dealership before purchasing acces-sories, spare parts or service fluids. For example, if the vehicle is to be retrofitted with accessories or if parts have to be renewed. Volkswagen Commer-cial Vehicle dealerships can recommend accesso-ries, parts and service fluids which are suitable for your requirements. They can also answer any questions you might have regarding official regula-tions.
Volkswagen Commercial Vehicles recommends you use only approved Volkswagen accessories and Volkswagen Genuine Parts®. These parts and accessories have been specially tested by Volkswagen Commercial Vehicles for suitability, re-liability and safety. A Volkswagen Commercial Ve-hicles dealership is also qualified for correct instal-lation.
Although the market is constantly scrutinised, Volkswagen Commercial Vehicles cannot assume responsibility for the reliability, safety and suitability of products Volkswagen Commercial Vehicles has not approved. Volkswagen Commercial Vehi-cles can therefore assume no responsibility for these parts, even if they have been approved by an official testing agency or are covered by an offi-cial approval certificate.
Service fluids and consumables
r-1'11 First read and observe the introductory l-J,:::JJ information and safety warnings & on page 394.
From 1,000 to 1,500 kilometres, gradually in-crease driving performance to top speed and high-est engine speed.
Running in new tyres and brake pads
• New wheels and tyres =>page 367
• Information on the brakes =>page 272
r:lib If the engine is run in gently, the life of the en-W gine will be increased and its oil consumption
Any retro-fitted equipment which has a direct ef-fect on the vehicle and/or the way it is driven must be approved by Volkswagen Commercial Vehicles for use in your vehicle and bear the e mark (the European Union's authorization symbol). These devices include cruise control systems or an elec-tronically controlled suspension.
Any additional electrical components fitted that do not serve to control the vehicle itself must bear the
Incorrectly performed repairs or modifica-tions to your vehicle can impair the effective-ness of the airbags, cause faults, accidents and fatal injury.
• Never secure or mount objects such as drink holders, telephone holders either on or next to the airbag covers or within the de-ployment zone of the airbag.
• Objects either on or next to the airbag module covers or are in the deployment zone of the airbags can cause serious or even fatal injuries should the airbags be activated.
All service fluids and consumables, e.g. toothed belts, tyres, coolant, engine oil, spark plugs and vehicle batteries, are being constantly developed. For this reason, service fluids and consumables
Vehicle care and maintenance I 395
Retrofitting two-way radios
.--m First read and observe the introductory L-.lc.U information and safety warnings & on page 394.
You will need an external aerial to use a two-way radio in the vehicle.
Any retrofit installation of electrical or electronic equipment in the vehicle will affect its vehicle type approval. Under certain circumstances, this can negate the type approval for the vehicle.
Volkswagen Commercial Vehicles has approved the vehicle for use with two-way radios providing the following conditions are observed:
• Correct installation of external aerial.
• A maximum transmitting power of 10 watts.
The equipment can only operate at maximum range with an external aerial.
Check first with a qualified workshop if you wish to use a two-way radio with a transmitting power of over 10 watts. Qualified workshops are familiar with the technical options for retrofitting. Volkswa-gen Commercial Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this purpose.
Information stored in the control units
.--m First read and observe the introductory L-.lc.U Information and safety warnings & on page 394.
Your vehicle is factory fitted with electronic control units which are responsible for engine and gearbox management. The control units also monitor the function of the exhaust system and the airbags.
These electronic control units continuously evalu-ate data relevant to the vehicle while the vehicle is being driven. Only these data will be stored if there are any faults recorded or any deviations from the specified values. This is generally displayed by the indicator lamps on the instrument cluster.
Special units are required to read and evaluate da-ta stored in the control units.
These data are stored so that specialist workshops can diagnose and solve problems. The following data may have been stored:
• Engine and gearbox-relevant data.
• Speed.
• Direction of travel.
398 Cleaning and maintenance
Please comply with relevant legislation and the in-structions and information given in the operating manuals for radio equipment.
A WARNING
If radio equipment is not secured or not prop-erly secured in the vehicle, it could be flung though the interior during a sudden driving or braking manoeuvre, or In the event of an accident. This can cause Injuries.
• While the vehicle is in motion, always se-cure radio equipment properly outside the airbag deployment zone or stow them away safely.
A CAUTION
If you use two-way radios in the car without an external aerial, electromagnetic radiation in the vehicle could exceed limit values. This also applies to external aerials which have not been correctly installed.
• Two-way radios should only be used In the vehicle If an external aerial Is properly connected.
• Braking power.
• Seat belt monitor.
The control units never record conversations that take place in the vehicle. it is neither possible nor permitted to use the stored data to create move-ment profiles.
When the vehicle is being used, situations may arise in which the stored data (alone or in conjunc-tion with other information such as accident re-ports, vehicle damage, witness statements etc.) can become assignable to a particular person, whereby consultation of an expert and use of the expert's information may be necessary.
In vehicles with an emergency call function via a mobile telephone or other units, the current loca-tion can be transmitted. In the event of an accident in which the control units register that an airbag has been triggered, the system can automatically send out a signal. This depends on your service provider. Transmission is possible only in areas
Additional functions that are contractually agreed with the customer, e.g. vehicle positioning in an emergency, allow certain vehicle data to be trans-mitted from the vehicle.
Event data recorder
The vehicle is not fitted with an event data record-er.
Event data recorders temporarily store vehicle in-formation. This provides precise information in the event of an accident. In vehicles with an airbag system, data that might be relevant in the event of an accident can be stored, e.g. impact speed, belt buckle status, seat positions and trigger speed. The scope of the data is manufacturer-specific.
An event data recorder may only be fitted if the owner has approved the procedure. This is cov-ered by legislation in some countries.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions, such as lane change flash, single door unlocking and displays, can be reprogrammed using special workshop equipment. If this is the case, the de-scriptions in your vehicle wallet will no longer cor-respond with the original functions. Volkswagen Commercial Vehicles recommends that any re-programming should be confirmed in the service schedule under "Workshop comments".
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Reading the vehicle's event memory
There is a diagnostic interface for reading the event memories in the vehicle interior &. Data relating to the function and status of the electronic control units are stored in the event memory. Addi-tional information on the stored data is available from qualified workshops.
The diagnosis interface is located in the footwell on the driver side behind a cover next to the lever for opening the bonnet.
The event memory should only be read and reset by a qualified workshop.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted. Other memory content is overwritten on an on-going ba-sis.
A WARNING
Incorrect use of the diagnostic Interface can cause faults, which can result in accidents and serious injuries.
• Never read the event memory using the di-agnostic Interface yourself.
• The diagnostic Interface should only be read by a qualified workshop.
external aerial
,...--.m First read and observe the introductory L--I=>U information and safety warnings & on page 394.
Both during telephone calls and in standby mode, mobile telephones transmit and receive radio waves, which may also be termed "high-frequency energy". Current scientific literature warns us that radio waves can be harmful to human beings if they exceed certain limits. Government bodies and international committees have introduced threshold values and guidelines to ensure that electromag-netic radiation produced by mobile telephones does not pose a hazard to health. However, there is no proven scientific evidence that demonstrates that cordless telephones are absolutely safe.
For this reason, some experts are calling for more precautions to be taken in the use of mobile tele-phones, by taking steps to reduce the level of per-sonal exposure to electromagnetic radiation.
If a mobile telephone that is not connected to the vehicle's external aerial is used inside the vehicle, the level of electromagnetic radiation could be higher than when the mobile telephone is connec-ted to an integrated aerial or any other external aerial.
If the vehicle is fitted with a suitable hands-free unit which enables the use of innumerable additional functions of Bluetooth® compatible mobile tele-phones, this will satisfy the legal requirements in many countries which permit the use of a mobile telephone in a vehicle only if a hands-free unit is used.
The factory-fitted hands-free system in your vehicle has been developed for use with mobile tele-phones that are compatible with Bluetooth®_ Mo-bile telephones must be carried in a suitable tele-phone holder or be stored securely in the vehicle. If a telephone holder is used it must be securely at-tached to the base plate. This is the only way to .,.
Vehicle care and maintenance 399