
 
Safe & Secure:  
Feature  Description  
Automatic Crash Notification (ACN)  
Automatic Crash Notification is initiated in the event of airbag deployment or rollover. When the feature is activated the Volkswagen Car-Net Response Center is notified of your location and contacts your vehicle to determine the risk of injury and to dispatch help. Help is dispatched even if the Volkswagen Car-Net Response Center does not connect to the vehicle's occupants. Auto-matic Crash Notification may be engaged for up to 6 months without activating a trial or paid subscription.  
Manual Emergency Call  
In the case of an emergency, press the • button in the 3-button module: The Volkswagen Car-Net device initiates a connection to the Volkswagen Car-Net Response Center. The location of the vehicle and customer data for identifica-tion is sent at the same time.  
Roadside Assis-tance  
Press the  > button in the 3-button module: The vehicle will connect directly to the Volkswagen Roadside Assistance Call Center. The vehicle’s location is also transmitted in order to more quickly provide assistance.  
Stolen Vehicle Location Assis-tance For use by law enforcement au-thorities only. See Terms of Service at www.vw.com/carnet for details.  
After you have reported your vehicle as stolen to law enforcement, you may provide the case information to the Volkswagen Car-Net Response Center. Once the information has been verified, the VW Car-Net Customer Specialist will be able to provide law enforcement with vehicle location data sent by the VW Car-Net module.  
 
 
Family Guardian:  
Feature  Description  
Boundary Alert  
By logging on to your Volkswagen Car-Net account, you can designate an area on a map as a “virtual fence.” The vehicle owner can then choose notification channels (text message or email) for receiving alerts when the vehicle crosses the defined boundary (texts and data rates apply).  
Speed Alert  
Volkswagen Car-Net can be configured to inform the vehicle owner whenever the vehicle exceeds a speed set by the owner. The owner can select to be informed through multiple channels, including text messages and email (text and data rates apply).  
 
 
Remote Vehicle Access:  
Feature  Description   

 
Accident statistics show that vehicle occupants properly wearing safety belts have a lower risk of being injured and a much better chance of surviving a collision. Properly using safety belts also greatly increases the ability of the supplemental airbags to do their job in a collision. For this reason, wearing a safety belt is required by law in most countries including the United States and Canada. 
Although your Volkswagen is equipped with airbags, you still have to wear the safety belts provided. Front airbags, for example, are activated only in some frontal collisions. The front airbags are not activated in all frontal collisions, in side and rear collisions, in rollovers, or in cases when the condi-tions for deployment stored in the electronic control unit are not met. The same goes for the other airbag systems on your Volkswagen. 
So always wear your safety belt and make sure that everybody in your vehicle is properly restrained! 
Using safety belts 
 

 
  WARNING 
Unsecured or incorrectly stowed items can fly through the vehicle, causing serious personal injury during hard braking or sharp steering or in an accident. Loose items can also be struck and thrown through the passenger compartment by the front airbags if they inflate. To help reduce the risk of serious personal injury: 
 x Always stow all objects securely in the vehicle. Always put luggage and heavy items in the luggage compartment. 
 x Always secure objects in the passenger compartment properly with suitable straps so that they cannot move into the deployment zone of a side or front airbag during sudden braking, in a sudden maneuver, or in a collision. 
 x Always keep storage compartments closed while driving. 
 x Never stow hard, heavy, or sharp objects in the vehicle's open storage compartments, on the shelf behind the rear seat bench, or on the top of the instrument panel. 
 x Always remove hard, heavy, or sharp objects from clothing and bags in the vehicle interi-or and stow them securely in the luggage compartment.  
  WARNING 
Transporting heavy objects causes the handling characteristics of the vehicle to change and increases braking distances. Heavy loads which are not properly stowed or secured in the vehicle can lead to a loss of vehicle control and cause serious personal injury. 
 x Transporting heavy items causes the handling characteristics of the vehicle to change by shifting the vehicle's center of gravity. 
 x Always distribute luggage evenly and as low as possible within the vehicle. The vehicle capacity weight figures apply when the load is distributed evenly in the vehicle (passengers and luggage). 
 x Always stow luggage and heavy items in the luggage compartment as far forward of the rear axle as possible and secure them with appropriate straps to the tie-downs provided. 
 x Never exceed the vehicle's Gross Vehicle Weight Rating or Gross Axle Weight Ratings, which are printed on the Safety Compliance Certification Label located on the door jamb of the driver door. Exceeding the permissible weight can cause the vehicle to skid and behave differently. 
 x Always adapt your speed and driving style to accommodate your payload and its weight distribution within your vehicle. 
 x Be especially cautious and gentle when stepping on the accelerator pedal and avoid sud-den braking and other maneuvers. 
 x Brake earlier than you would if you were not driving a loaded vehicle.  
  NOTICE 
The defroster heating wires or antenna in the rear window can be damaged by objects that rub against them. 
  The ventilation slots between the rear window and the luggage compartment cover must not be blocked so that stale air can escape from the vehicle.