Safe & Secure:  
Feature   Description  
Automatic Crash 
Notification (ACN)  
Automatic Crash Notification is initiated in the event 
of airbag deployment or rollover. When the feature is 
activated the Volkswagen Car-Net Response Center 
is notified of your location and contacts your vehicle 
to determine the risk of injury and to dispatch help. 
Help is dispatched even if the Volkswagen Car-Net 
Response Center does not connect to the vehicle's 
occupants. Automatic Crash Notification may be 
engaged for up to 6 months without activating a trial 
or paid subscription.  
Manual Emergency 
Call  
In the case of an emergency, press the   button in 
the 3-button module: The Volkswagen Car-Net de-
vice initiates a connection to the Volkswagen Car-
Net Response Center. The location of the vehicle 
and customer data for identification is sent at the 
same time.  
Roadside Assis-
tance  
Press the  > button in the 3-button module: The 
vehicle will connect directly to the Volkswagen 
Roadside Assistance Call Center. The vehicle’s lo-
cation is also transmitted in order to more quickly 
provide assistance.  
Stolen Vehicle Lo-
cation Assistance 
For use by law en-
forcement authori-
ties only. See 
Terms of Service at 
www.vw.com/carnet 
for details.  
After you have reported your vehicle as stolen to law 
enforcement, you may provide the case information 
to the Volkswagen Car-Net Response Center. Once 
the information has been verified, the VW Car-Net 
Customer Specialist will be able to provide law en-
forcement with vehicle location data sent by the VW 
Car-Net module.  
 
 
Family Guardian:  
Feature   Description