Page 537 of 552

537What to do if... (Troubleshooting)
PRIUS c_U (OM52E68U)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( P. 128)
●Is the shift lever in P? ( P. 182)
●Is the steering wheel unlocked? ( P. 184)
●Is the 12-volt battery discharged? ( P. 478)
●Did you press the “POWER” switch while firmly depressing the brake
pedal? (P. 186)
●Is the shift lever in P? ( P. 189)
●Is the electronic key anywhere detectable inside the vehicle?
(P. 138)
●Is the steering wheel unlocked? ( P. 189)
●Is the electronic key battery weak or depleted?
In this case, the hybrid system can be started in a temporary way.
(P. 476)
●Is the 12-volt battery discharged? ( P. 478)
The rear door cannot be opened
If you think something is wrong
The hybrid system does not start
(vehicles without a smart key system)
The hybrid system does not start
(vehicles with a smart key system)
Page 538 of 552

538What to do if... (Troubleshooting)
PRIUS c_U (OM52E68U)
●Vehicles without a smart key system:
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. (P. 475)
●Vehicles with a smart key system:
Is the “POWER” switch in ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
“POWER” switch in ON mode. (P. 475)
●Vehicles without a smart key system:
It is locked to prevent theft of the vehicle if the key is pulled from the engine
switch. (P. 184)
●Vehicles with a smart key system:
It is locked automatically to prevent theft of the vehicle. ( P. 189)
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. (P. 158)
The shift lever cannot be shifted from P even if you depress
the brake pedal
The steering wheel cannot be turned after the hybrid system
is stopped
The windows do not open or close by operating the power
window switches
Page 539 of 552
539What to do if... (Troubleshooting)
PRIUS c_U (OM52E68U)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or ON mode (the hybrid system is not running) for a period of time.
(P. 188)
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? ( P. 443)
●The brake system warning light is on
Is the parking brake released? (P. 200)
Depending on the situation, other types of warning buzzer may also sound.
( P. 441, 449)
●Is the electronic key left inside the vehicle?
Vehicles with a multi-information display: Check the message on the multi-
information display. ( P. 449)
The “POWER” switch is turned off automatically
(vehicles with a smart key system)
A warning buzzer sounds during driving
A warning buzzer sounds when leaving the vehicle
(vehicles with a smart key system)
Page 540 of 552
540What to do if... (Troubleshooting)
PRIUS c_U (OM52E68U)
●When a warning light turns on or a warning message or indicator is dis-
played, refer to P. 441, 449.
●Stop the vehicle in a safe place and replace the flat tire with the spare
tire. (P. 462)
●Try the procedure for when the vehicle becomes stuck in mud, dirt, or
snow. ( P. 487)
A warning light turns on or a warning message or indicator
is displayed
When a problem has occurred
If you have a flat tire
The vehicle becomes stuck
Page 541 of 552

541
PRIUS c_U (OM52E68U)
Alphabetical index
Alphabetical index
A/C ............................................ 340
ABS ........................................... 232
Air conditioning filter .............. 411
Air conditioning systemAir conditioning filter ............. 411
Automatic air conditioning
system ................................ 340
Airbags Airbag operating conditions ............................. 45
Airbag precautions for
your child .............................. 40
Airbag warning light .............. 442
Curtain shield airbag operating conditions ............. 46
Curtain shield airbag precautions........................... 43
Front passenger occupant classification system............. 50
General airbag precautions........................... 40
Indicators ................................ 50
Knee airbag precautions ......... 40
Locations of airbags................ 37
Modification and disposal of airbags ............... 44
Proper driving posture ........................... 26, 40
Seat cushion airbag precautions........................... 40
Side airbag operating conditions ............................. 46
Side airbag precautions .......... 40
SRS airbags............................ 37 Antenna .................................... 265
Anti-lock brake system ........... 232
Assist grips .............................. 361
Audio input .............................. 250
Audio system
*
Antenna ................................ 331
Audio input............................ 250
AUX port ............................... 250
CD player.............................. 266
Cord hook ............................. 250
iPod ...................................... 272
MP3/WMA disc ..................... 266
Optimal use .......................... 263
Portable music
player ................................. 250
Radio .................................... 264
Steering wheel audio switch ................................. 249
Type...................................... 246
USB memory ........................ 277
USB port ............................... 250
Automatic air conditioning systemAir conditioning filter ............. 411
Automatic air conditioning system ................................ 340
AUX port................................... 250
Auxiliary boxes ........................ 354
A
*: For vehicles with a navigation system, refer to the “NAVIGATION SYSTEM OWNER'S MANUAL”.
Page 542 of 552

542Alphabetical index
PRIUS c_U (OM52E68U)
Back door ................................. 133
Back-up lightsReplacing light bulbs............. 425
Wattage ................................ 498
Battery
Checking ............................... 394
Hybrid battery (traction battery) ................... 76
If the vehicle 12-volt battery is discharged .......... 478
Preparing and checking
before winter....................... 241
Bluetooth
® audio
Bluetooth® audio................... 295
Portable player...................... 283
Set up ................................... 287
Using the Bluetooth
®
audio................................... 295
Bluetooth
® phone
Making a phone call .............. 300
Set up ................................... 288
Bottle holders .......................... 356
Brake Fluid ...................................... 496
Parking brake........................ 200
Brake assist ............................. 232
Break-in tips............................. 168 Care
Exterior ................................. 366
Interior .................................. 369
Seat belts.............................. 369
Cargo capacity......................... 179
CD player.................................. 266
Chains ...................................... 242
Child-protectors ...................... 128
Child restraint system
Booster seats, definition ......... 58
Booster seats, installation....... 66
Convertible seats, definition ............................... 58
Convertible seats, installation ............................ 65
Front passenger occupant classification system ............ 50
Infant seat, definition .............. 58
Infant seats, installation .......... 63
Installing CRS with LATCH system ..................... 62
Installing CRS with seat belts.............................. 63
Installing CRS with top tether straps ................... 67
BC
Page 543 of 552

543Alphabetical index
PRIUS c_U (OM52E68U)
Child safetyAirbag precautions .................. 40
Child-protectors .................... 128
Child restraint system ............. 57
How your child should
wear the seat belt ................. 32
Installing child restraints ......... 61
Moon roof precautions .......... 164
Power window lock switch .... 158
Power window precautions ... 161
Removed key battery precautions......................... 415
Seat belt extender precautions........................... 36
Seat belt precautions .............. 34
Seat heater precautions........ 348
12-volt battery precautions................. 396, 481
Cleaning Exterior ................................. 366
Interior................................... 369
Seat belts .............................. 369
Clock........................................... 96
Coat hooks ............................... 360
Condenser................................ 391
Console box ............................. 353
Cooling system Hybrid system overheating ... 483
Cord hook................................. 250
Cruise control .......................... 218
Cup holders.............................. 355
Curtain shield airbags ............... 38
Customizable features ............ 514 Daytime running light
system.................................... 203
Defogger Rear window ......................... 342
Side mirrors .......................... 342
Dimension ................................ 490
Dinghy towing.......................... 181
Display Energy flow ........................... 107
Multi-information display ......... 94
Trip information....................... 94
Warning message................. 449
Do-it-yourself maintenance .... 379
Doors Back door ............................. 133
Door lock .............................. 127
Door windows ....................... 158
Rear door child protector ...... 128
Side doors ............................ 124
Side mirrors .......................... 156
Driver’s seat belt reminder light ........................................ 443
Driving
Break-in tips.......................... 168
Correct posture ....................... 26
Procedures ........................... 166
Winter driving tips ................. 241D
Page 544 of 552

544Alphabetical index
PRIUS c_U (OM52E68U)
Eco drive mode ........................ 197
Electric power steering ........... 232
Electronic keyIf the electronic key does not operate properly ........... 476
Emergency flashers Switch ................................... 430
Emergency, in case of If a warning buzzer sounds........................ 441, 449
If a warning light
turns on .............................. 441
If a warning message is displayed ............................ 449
If the electronic key does not operate properly ........... 476
If the hybrid system will
not start .............................. 473
If the shift lever cannot be shifted from P ................ 475
If the vehicle becomes stuck ................................... 487
If the vehicle 12-volt
battery is discharged .......... 478
If you have a flat tire ............ 462
If you lose your keys ............. 120
If you think something is wrong.................................. 440
If your vehicle has to be stopped in an
emergency.......................... 431
If your vehicle needs to be towed............................. 433
If your vehicle overheats ....... 483 Engine
Compartment ........................ 385
Engine switch ............... 182, 186
Hood ..................................... 382
How to start the hybrid
system ........................ 182, 186
Identification number ............ 491
If the hybrid system will not start .............................. 473
Ignition switch ............... 182, 186
Overheating .......................... 483
“POWER” switch................... 186
Engine coolant Capacity................................ 494
Checking............................... 389
Preparing and checking
before winter ...................... 241
Engine oil Capacity................................ 493
Checking............................... 386
Preparing and checking before winter ...................... 241
Engine/power control unit coolantCapacity................................ 494
Checking............................... 389
Preparing and checking before winter ...................... 241
Engine switch .................. 182, 186
EPS ........................................... 232
EV drive mode ......................... 193
Event data recorder................... 10
Exclusive jump starting terminal .................... 478
E