Contacting Roadside Assistance
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, for the duration of your warranty period.
To contact Roadside Assistance, call: 0120-097-5214
Advise the representative of the vehicle identification number (VIN), license plate number, mileage, your location, and the nature of the problem. The VIN is on the upper dashboard on the
driver’s side of your vehicle and is visible through the windshield.
It is your responsibility to provide vehicle transporters with instructions on how to transport
Model S (see Instructions for Transporters on page 3).
Roadside Assistance
2Model S Quick Guide
Improving Tire Mileage
To improve the mileage you get from your
tires, maintain tires at the recommended tire pressures, observe speed limits and advisory
speeds, and avoid:
• Pulling away quickly, or hard acceleration.
• Fast turns and heavy braking.
• Potholes and objects in the road.
• Hitting curbs when parking.
• Contaminating tires with fluids that can cause damage.
Replacing Tires and Wheels
Tires degrade over time due to the effects of
ultraviolet light, extreme temperatures, high loads, and environmental conditions. It is
recommended that tires are replaced every
six years, or sooner if required.
Wheel rims and tires are matched to suit the
handling characteristics of the vehicle.
Replacement tires must comply with the
original specification. If tires other than those
specified are used, ensure that the load and
speed ratings marked on the tire equal or
exceed those of the original specification.
Ideally, you should replace all four tires at the
same time. If this is not possible, replace the
tires in pairs (both front or both rear). When
replacing tires, always re-balance and check
the alignment of wheels.
If you replace a wheel, the TPMS (Tire
Pressure Monitoring System) sensors need to
be reset to ensure they provide accurate
warnings when tires are under- or over-
inflated (see Resetting the TPMS Sensors on
page 25).Warning: For your safety, use only tires
and wheels that match the original
specification. Tires that do not match the
original specification can affect the
operation of the Tire Pressure Monitoring System (TPMS).Asymmetric Tires
Model S tires are asymmetric and must be
mounted on the wheel with the correct sidewall facing outward. The sidewall of thetire is marked with the word OUTSIDE. When
new tires are installed, make sure that the tires
are correctly mounted on the wheels.Warning: Road holding is seriously
impaired if the tires are incorrectly
installed on the wheels.
Winter Tires
In snowy and icy conditions, consider installing winter tires. Winter tires must be the
same size, brand, construction and tread
pattern on all four wheels. For
recommendations on winter tires, contact Tesla.
Warning: On dry roads, winter tires could
have less traction than the originally
installed tires.
Safety Information
24Model S Quick Guide
Voided Warranty
You are responsible for the proper operation of the vehicle and for receiving and maintaining detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or
maintenance and description of service or maintenance items, which should be transferred to
each subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow
the specific instructions and recommendations regarding the use and operation of the vehicle
provided in your Model S owner documentation, including, but not limited to:
• Complying with any recall advisories; • Carrying passengers and cargo within specified load limits; and• Making all repairs.
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage
may be excluded due to improper maintenance, service or repairs. Tesla Service Centers and
Tesla authorized repair facilities have special training, expertise, tools and supplies with respect to
your vehicle and, in certain cases, may employ the only persons or be the only facilities authorized
or certified to work on certain parts of your vehicle. Tesla strongly recommends that you have all
maintenance, service and repairs done at a Tesla Service Center or Tesla authorized repair facility
in order to avoid voiding, or having coverage excluded under, this New Vehicle Limited Warranty.
The following will also void this New Vehicle Limited Warranty:
• Vehicles that have had the VIN defaced or altered or the odometer or other related system disconnected, altered or rendered inoperative so that it is difficult to determine the VINnumber or actual mileage;
• Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged, junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages Tesla hereby disclaims any and all indirect, incidental, special and consequential damages arisingout of or relating to your vehicle, including, but not limited to, transportation to and from a Tesla Service Center, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal orcommercial property, inconvenience or aggravation, emotional distress or harm, commercial loss
(including but not limited to lost profits or earnings), towing charges, bus fares, vehicle rental,
service call charges, gasoline expenses, lodging expenses, damage to tow vehicle, and incidental
charges such as telephone calls, facsimile transmissions, and mailing expenses.
Tesla shall not be liable for any direct damages in an amount that exceeds the fair market value of
the vehicle at the time of the claim.
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warranty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility of such damages or such damages are reasonably foreseeable. Some states or provinces do not
allow the exclusion or limitation of indirect, direct, special, incidental or consequential damages,
so the above limitations or exclusions may not apply to you.
Obtaining Warranty Service To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense, during regular business hours to a Tesla Service Center, or
such other repair facility designated by Tesla in the Tesla Japan Warranty Region. The location of the nearest Tesla Service Center may be obtained by visiting www.teslamotors.com. The location
of Tesla Service Centers is subject to change at any time and without prior notice.
Warranty
40Model S Quick Guide
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone number
specified in the section of this New Vehicle Limited Warranty titled "Who is the Warrantor?"
Payment of Tax for Repairs
Some jurisdictions and/or local governments may require that tax be collected on warranty repairs. Where applicable law allows, you are responsible for payment of these taxes.
Reasonable Time for Repairs
You must allow Tesla a reasonable time for completion of repairs and/or service. Upon notification by Tesla of the completion of the vehicle repairs and/or service, you are responsible
for immediately picking up the vehicle, at your own expense.
Roadside Assistance (Japan)
Tesla provides complimentary roadside assistance emergency services, including towing services to the nearest Tesla Service Center or your home provided they are within 80 km of your vehicle,
for 4 years or 80,000 km, whichever comes first, for vehicles covered by this New Vehicle Limited Warranty at the time of the occurrence, subject to the exclusions and limitations described in
your Roadside Assistance documentation. You are responsible for any roadside assistance
emergency services for vehicles or repairs not covered by this New Vehicle Limited Warranty,
which will have a minimum charge of 40,000JPY, as applicable depending upon the location of
the vehicle, and for any charges for transportation beyond the first 80 km. Roadside assistance is not provided under this New Vehicle Limited Warranty but is a service intended to minimize
inconvenience when your Tesla vehicle is inoperable. Please refer to your Roadside Assistance
documentation for details.
Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorized representative,
can modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer
to pay a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle Limited Warranty for specific vehicle models, which some states may refer to as“adjustment programs.” In such circumstances, Tesla will notify all known registered owners ofaffected vehicles. You may also inquire to Tesla directly regarding the applicability of such
programs, if any, to your vehicle. Tesla may also occasionally offer to pay a portion or all of the
cost of certain vehicle repairs that are no longer covered by this New Vehicle Limited Warranty
on an ad hoc case-by-case basis. Tesla reserves the right to do the above and to make changes to
vehicles manufactured or sold by Tesla and the applicable warranties, at any time, without
incurring any obligation to make the same or similar payment or changes for vehicles Tesla
previously manufactured or sold, or applicable warranties including this New Vehicle Limited
Warranty. Nothing herein shall imply that any Tesla vehicle is free of defects.
Dispute Resolution
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide
Tesla, during the applicable warranty period specified in this New Vehicle Limited Warranty, with written notification of any defects you have experienced within a reasonable time to allow Tesla
an opportunity to make any needed repairs, before you pursue any remedy under applicable laws.
Warranty
Warranty41
Please send your written notification to:
Please include the following information:
• Your name and contact information;
• VIN;
• Name and location of the Tesla Store and/or Tesla Service Center nearest you;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
• History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the concern, or of any repairs or services that were not performed by a Tesla Service Center
or Tesla authorized repair facility.
In the event any disputes, differences or controversies arise between you and Tesla related to this
New Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement. In
case an amicable settlement is not reached, all disputes shall be submitted to the Tokyo District
Court.
Warranty
42Model S Quick Guide
Aairbag, front passenger, disabling 20
airbags 18
C CE certifications 32
chains 25child seatsdisabling front passenger airbag 20
installing and using 8
Tesla built-in rear facing 14contact informationroadside assistance 2
D
data recording 31
delivery mileage 31
door labels 29
E event data recording 31
F
FCC certifications 32
front passenger detection 20
G
GAWR 29
Gross Axle Weight Rating 29
Gross Vehicle Weight Rating 29
GVWR 29
H
hitches 30
I
IC certifications 32
ISOFIX child seats, installing 12
KkeyFCC and IC certifications 32
L
labelStatutory Plate 29
Tire and Loading Information 29
load limits 29
M
maintenancetires 22
mileage upon delivery 31
N NCC certifications 32
R radio frequency, FCC information 34
roadside assistance 2
roof racks 30
rotating tires 23
S
safety informationairbags 21
child seats 13
rear facing child seats 17
seat belts 7seat beltsin a collision 6
overview of 5
pre-tensioners 6
wearing when pregnant 6
seating capacity 29
seatsTesla built-in rear facing 14
service data recording 31
Statutory Plate 29
Index
Index43